ADA Residential Life
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Transcript ADA Residential Life
5-Steps to Welcome
Students with Service
Animals to Residential
Communities
on Campus
Jacqueline Wilson
University of Maryland
Baltimore County
07/13/2012
History
Early use of service animals to treat patients
at York Retreat in England in 1790s**
Early use in US in 1919 at St. Elizabeth’s hospital
in Washington D.C.*
*According to “Warm and Fuzzy”, Destination
Hyatt, Volume 11/2012. HCP/Aboard
Publishing. Miami, FL. p 25
**James Serpell. In the Company of Animals.
Basil Blackwell Ltd. New York, NY. 1986. p 76
Step 1 – Partnerships with Stakeholders
Finding
common ground
Ways to share information
Shared customer service model
Goal to provide a unified front
Stakeholders included Orientation,
Residential Life, Admissions, Student
Support Services, Dining and Campus
Police
Step 2 – Buy-in From Families
First
message at Orientation
UMBC provides state-of-the-art service
Supports a diverse range of disability needs
Provides transparency of process
Provides framework for families to make an
informed decision about attending UMBC
Enlisted our pilot student to help us shape a
student and family-friendly process!
Step 3 - One-Stop-Shop
Student
Support Services – primary office
Tailored and timely response to family
Residential Life provides paperwork and
guidelines for living in residential
community
Student only needs to make request to
one office for decision
Step 4 – Creating
Welcoming Communities
Service
Animal Etiquette
Roommate screening
Roommate Agreement
Residential Community awareness
Follow-up and feedback from roommates
and community
Step 5 – Follow-up and Continuing
Conversations
Feedback
solicited from students with
service animals
Troubleshooting any roommate or
community concerns
Student driven on campus support
network for students with service animals
Students with service animals impacting
experience for future students
Additional Resources & Questions
AHEAD – Association on Higher Education and
Disability www.ahead.org
http://ADA-One.com – Irene Bowen
http://ada.osu.edu – L. Scott Lissner
http://www.iaadp.org/doj-def-comments-Title-II-IIISA.html - International Association of Assistance Dog
Partners (IAADP)
http://www.iaadp.org/iaadp-minimum-trainingstandards-for-public-access.html - Minimum training
standards per IAADP
www.ksds.org – Service Animal Center
ACUHO-I discussions of best practices via LinkedIn
Jackie Wilson at UMBC [email protected]
Your legal office on campus
Your disability student support office