Transcript TQM Team work

TQM
Team work
Dr. Husam Arman
Key TQM principles
An integrated, principle-based, organizationwide strategy for improving product and service
quality
 Customer focus
Continuous improvement
 Teamwork (later ..
)
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Have you ever wondered why migrating
geese fly in a V formation?
As each bird flaps its wings, it creates
uplift for the bird following.
Lesson learned from the Geese
Scientists have determined that the V-shaped
formation that geese use when migrating serves
two important purposes:
 First, it conserves their energy. Each bird flies
slightly above the bird in front of him, resulting
in a reduction of wind resistance of 71 %. The
birds take turns being in the front, falling back
when they get tired.
 Second, the V-formation makes it easier to
keep track of every bird in the group. Fighter
pilots often use this formation for the same
reason.
Whenever a goose falls out of
formation, it suddenly feels the drag
and resistance of trying to fly alone…
…and quickly gets back into formation.
Like geese…
… people who share a common direction
and sense of community can get where
they are going quicker and easier than
those who try to go it alone.
Geese in the rear of the formation honk
to encourage those up front to up their
speed. It is important that our “honking
from behind” be encouraging. Otherwise
it’s just - well - honking.
They stay with the unhealthy member of the flock
until it is either able to fly again or dies.
Teamwork
 The development of people and their
involvement in improvement activities both
individually and through teamwork is a key
feature in a company’s approach to TQM.
 A key aspect of this is making full use of the
skills and knowledge of all employees to the
benefit of the individuals and the organization
and to create a group culture
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Teams and Creativity
“Most people strongly believe that
teams are more creative than
individuals, when in fact they aren’t”
Thompson, 2003
Measuring Creativity
 The cardboard-box test
 Spend 5 minutes writing down all of the uses
that you can for a cardboard box
Measuring Creativity
 The cardboard-box test
 Fluency – how many different ideas [Typical
range 5-40]
 Flexibility – how many different types of idea
[range 4-17 categories]
 Originality – uniqueness of idea (5% or less
of sample) [range 0-14]
 Lesson: Quantity often does breed quality
Rules for Brainstorming
 No Criticism
 Freewheeling welcome
 Quantity desired
 Combining/improving ideas encouraged
Threats to Team Creativity
 Social loafing – my contribution is
unidentifiable
 Conformity – I don’t want to be controversial
or disliked
 Production blocking – I had a good idea,
but I forgot it while waiting for my turn to talk,
and I didn’t hear what you said because I was
thinking about my idea.
 Downward norm setting – tendency to
match performance to lowest performing level
of group
The role of teams in TQM
 Aid the commitment of people to the
principles of TQM.
 Provide an additional means of
communication
 Improve relationships
 Help to develop people and encourage
leadership traits
 Build collective responsibility and develop a
sense of ownership
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The role of teams in TQM
 Aid personal development and build
confidence.
 Develop problem-solving skills
 Facilitate awareness of quality
improvement potential
 Help to facilitate a change in
management style and culture
 Improve morale
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Teamwork exercise
Lego Game
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