Transcript Common Errors and Solutions Training PowerPoint

Spring 2014 RMS/EOC
Common Errors & Solutions Training
Agenda
• Early Warning System Overview
• Common error messages – what they mean and
how to troubleshoot solutions
2
Support Information

Where to find Support Resources
 www.FLAssessments.com/Spring RMS
– Spring 2014 RMS CBT Test Administration Manual
 www.FLAssessments.com/EOC
– 2013–2014 End-of-Course Test Administration Manual
 www.FLAssessments.com/AdditionalResources
– 2013–2014 Technology Coordinator Guide
– CBT Test Administrator Quick Reference Guide
– Infrastructure Readiness Guide
 www.FLAssessments.com/CBTTrainingResources
–
–
–
–
Student Tutorials
PearsonAccess Tutorials
Trainings
Technology Resources
 http://fcat.fldoe.org/fcat2/cbt.asp (FDOE website)
– Computer-Based Testing Overview
3
Early Warning System (EWS) Overview
4
TestNav and TestHear Early Warning System
• The TestNav™ Early Warning System (EWS) is designed to save
student responses locally in the event of a network interruption.
• EWS saves the student's responses to an encrypted backup file so the
student can either continue testing or exit the system without losing
data.
• Designate two (2) file save locations for student responses in the
event of a connectivity loss to the testing servers.
• Best Practice: Primary response location should be a shared location
because it allows access to stored student responses from one
location. The alternate response location should be a location on
the local workstation.
• Students must have full access to the designated save locations.
• When connectivity is restored and the students are resumed to
continue testing, the locally saved responses are transmitted to
the testing server and added to the responses already stored
there.
• This activity occurs in the background of the test delivery software
while the software continues to provide test questions to the
student.
5
TestNav and TestHear Early Warning System
TestNav or TestHear will find the correct response file.
• A combination of the test ticket ID combined with the
session token is used to uniquely identify a Student
Response File (SRF).
• An SRF can only be used the next time the student
resumes into a test.
• TestNav or TestHear will only delete an SRF if it is
successfully uploaded.
6
Reasons Why TestNav EWS Triggers
1) TestNav or TestHear client determines that neither Early
Warning save location is viable.
2) TestNav or TestHear is unable to download portions of a
test.
•
The two above situations will result in immediate notification of
the student.
3) TestNav or TestHear is unable to upload responses.
•
This situation will result in notification of the student at the
time of test submission.
7
TestNav Early Warning – Screenshots
Invalid
Save
Locations
8
TestNav Early Warning – Screenshots (contd.)
Invalid
Save
Locations
9
TestNav Early Warning – Screenshots (contd.)
Unable to
download
test content
10
TestNav Early Warning – Screenshots (contd.)
Unable to
download
test content
11
TestNav Early Warning – Screenshots (contd.)
Unable to
upload
responses
12
TestNav Early Warning – Screenshots (contd.)
Unable to
upload
responses
13
TestHear Early Warning – Screenshots (contd.)
Invalid Save
Locations
14
TestHear Early Warning – Screenshots (contd.)
Unable to
download
test content
15
TestHear Early Warning – Screenshots (contd.)
Unable to
download
test
16
TestHear Early Warning – Screenshots (contd.)
Unable to
communicate
with server
17
TestHear Early Warning – Screenshots (contd.)
Unable to
communicate
with server
18
Common Errors & Solutions
19
Common Error Codes and Solutions TestNav
Error Code
Solution/Description
20004: The login information you have
provided is incorrect. Please try again.
The most common solution is to verify that
the correct URL is being used in TestNav.
Refer to the URL and login information
printed on the authorization ticket.
20007: Your test session has not been
started. Please notify your Test Monitor.
The session status must be started before a
student can log in to the test.
20026: The TestNav system cannot find the
Address specified, please verify the Address
and try again.
The most common solution is to verify that
the correct URL is being used in TestNav.
Refer to the URL and login information
printed on the authorization ticket.
20
Common Error Codes and Solutions TestNav
Error Code
Solution/Description
20040: The TestNav system cannot find the
host server.
This indicates a local Internet connectivity
problem.
20043: The test you are attempting to
access with this login information is already
in progress. If you are attempting to restart
this test, please notify your Test Monitor to
authorize your login to resume the test.
Close TestNav completely. Resume the
student in PearsonAccess under Session
Details. Start TestNav and try logging in
again.
20081: TestNav has detected that another
application attempted to become the active
window, which may compromise the
security of this test. TestNav has been shut
down. You may need assistance from your
test monitor to restart the test.
TestNav has detected another application is
trying to take over. Check the student log to
see if TestNav captured the offending
program (e.g., screen saver, desktop
monitoring software).
21
Common Error Codes and Solutions TestNav
Error Code
Solution/Description
20095: The response file location provided
is invalid. You must designate a valid
response file location.
The Primary and/or Alternate save locations
specified in the proxysettings.properties file
are not valid or the student does not have
write-access to the save locations.
20118: There has been a problem accessing
your form.
Have the student try to log into a different
computer. This error is related to the
monitor not displaying the form at its
current resolution. The screen settings can
be changed by opening the
\TestNav\proxysettings.properties file and
updating the
“DisableAutoScreenRes=False” line to
“DisableAutoScreenRes=True”. This
message will also appear if a student
attempts to log in to TestNav using a
TestHear login ID. Pearson Customer
Support will need to be contacted in order
to resume this student with the correct
form.
22
TestNav Early Warning – Screenshots
TestHear
login used in
TestNav
software
23
Common Error Codes and Solutions TestHear
24
Common Error Codes and Solutions TestHear
25
Common Error Codes and Solutions TestHear
26
Common Error Codes and Solutions TestHear
27
Common Error Codes and Solutions TestHear
28
Common Error Codes and Solutions TestHear
29
Common Error Codes and Solutions TestHear
30
TestHear Early Warning – Screenshots
TestNav login
used in
TestHear
software
31
TestHear Software Version Error
If you have not downloaded and installed the latest version of
TestHear on workstations, students will receive this error message
when signing into the test.
32
Who to contact with questions?

Pearson Customer Support:
1-877-847-3043 or [email protected]
Monday thru Friday, 7:00 am - 8:30 pm (EDT)

Your District Assessment Coordinator
33