Transcript Reliability Must Become A Culture!

The Dow Chemical Company
Reliability
Must Become
A Culture!
SMRP/MARTS -Chicago
Jeff Dudley
Reliability and Maintenance Director
The Dow Chemical Company
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Question
What is Your Definition of Reliability?
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Definition of Reliability
THE ABILITY TO
CONSTANTLY AND
CONSISTENTLY MEET THE
EXPECTATIONS AND
COMMITMENTS TO YOUR
STAKEHOLDERS
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Not an Initiative But a Culture
It is a Journey….. A Culture Must Develop
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Develop a Constant and Consistent Culture
Where most
Organizations
Fail…
Highly
Reliable
Organization
Don't
This image is a work of a United States Coast Guard
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Highly Reliable Organizations
 Reliability at the forefront
 Talk about it all the time
 Measures the Impact
 Only as strong as most
unreliable partner
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Creating Personal Accountability
100% Involvement
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This is why it is so difficult
I need to do
something
The Tough Choice
Someone
needs to do
something
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Being Highly Reliable is …
Not what
you do
How
You do
Everything
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It needs to be cross functional
ALL HAVE TO BE
Operations
HIGHLY RELIABLE
Supply Chain
Commercial
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HRO translated to the business
R V  M = P
Reliability
Value
Margin
Profit
Highly reliable translates into Value (time & resources) which is converted
to margin and creates increased profits.
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HRO translated to the business
VALUE
Reliability
Reliability
HIGH
RELIABILITY
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Contagious Response
The act of minimizing
unplanned events
spreads
Proactive Application
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Dollars
Value created is exponential with patience
Patience
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Depends on where you start
More Red
More engagement
Freedom
To
act
Completely
Reliable
Chaos
Active
Resilient
Proactive
Reactive
time
Constant and Consistent Meeting Promises
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Patience to extract maximum value
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Melting together of Culture and Technology
You Need
All Five for
Success
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Integration - Broadening our view
Your
Leadership
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Where it all starts and finishes
Enterprise Reliability
Drives
Personal Reliability
Drives
Enterprise Reliability
Starts with
Personal Reliability
Start Here
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Some Successes
Large continuous plants
Small Batch Plants
Other functions
 Large Businesses
 Small Businesses
 70% reduction in cost of
UPE
 95% reduction in cost of
UPE
 Beginning on the
Journey of becoming
Reliable
 5 years of time
 5 years of time
 1 year
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®Trademark of The Dow Chemical Company
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