Transcript EAP Presentation
WELCOME
An Introduction to Your UB EAP
WHAT IS THE UB EAP?
FREE benefit offered to all UB employees, family members & retirees. VOLUNTARY, professional & confidential assistance program.
Information, assessment, & referral Organization/department consultations Work-life programming.
•
CONFIDENTIALITY
All contacts are confidential, except: where information is required by law, executive order, or agency work rule, to be disclosed; • where there is reasonable belief an individual's conduct places him/her, or another person in imminent threat of bodily harm; • where there is reasonable belief child abuse (physical, emotional, sexual) or neglect has been or will be committed.
EAP Standards
Consultation with, training of, and assistance to work organization leadership (managers, supervisors, and union officials) seeking to manage troubled employees, enhance the work environment, and improve employee job performance.
EAP Standards
Confidential and timely problem identification/assessment services for employee clients with personal issues that may affect job performance.
Provide critical incident stress management services.
WE CAN HELP WITH:
•
Addictions
•
Career/ Retirement
•
Child/ Elder Care
• •
Critical Incident Stress Management Financial Issues
•
Grief and Loss
•
Legal Concerns
•
Life-changing Events
•
Mental/Physical Health
•
Relationship Issues
• • • •
Stress Management Organizational Issues Veterans Issues Other Concerns
60 50 40 30 20 10 0
10-11
Sort Seq 1 Code AA/L R 2 B/G 3 C/R 4 CC 5 C/A 6 C 7 DV 8 EC 9 F 10 G 11 HB 12 HE 13 HO 14 L 15 MH 16 P/F 17 P/HR 18 R 19 S 20 SA 21 W/P 22 O/T Long Name Affirmative Action/Labor Relations Bereavement/Grief Issues Career/Retirement Issues Child Care Issues Conflict/Anger Consumer Issues Domestic Violence Elder Care Issues Financial Issues Gambling Health Benefits Information Health Issues Housing Issues Legal Issues Mental Health Issues Parenting/Family Issues Personnel/Human Resource Issues Relationship Issues Stress Substance Abuse Workplace/Performance Issues Orientations/Training 10-11 21 56 15 26 50 31 0 12 28 2 16 0 8 12 1 13 55 38 12 13 0 4
EAP Contact Statistics
500 450 400 350 300 250 200 150 100 50 0 02-03 03-04 04-05 05-06 06-07 07-08 First Contact Follow Up Total 02-03 125 69 194 03-04 118 83 201 04-05 129 63 192 05-06 125 63 188 06-07 224 95 319 08-09 07-08 202 84 286 09-10 08-09 316 120 436 10-11 09-10 348 113 461 10-11 365 124 489 First Contact Follow Up Total
ROLE OF COORDINATOR
Minimize client’s distress.
Create a confidential environment.
Listen attentively to client concerns. Provide information, assessment, and referral.
Maintain extensive database of resources and health benefit information.
ROLE OF COORDINATOR
Comply with agency policies & procedures.
Maintain professional certifications.
Assist with UB training opportunities.
Maintain monthly statistics.
Coordinate return-to-work meetings.
Demonstrate professional and ethical behavior.
Assist the EAP Committee.
Offer CISM services.
EAP COORDINATORS
Susan Bagdasarian, M.S.
(at 110 HRD) Crystal Kaczmarek-Bogner, M.Ed.
(at 156 Parker Hall) Neil McGillicuddy, Ph.D.
(at 1021 Main Street) Christopher Siuta, Ph.D., LMHC (at 156 Parker Hall)