November 2 nd 2012

Chalk & Talk Online Exchange Troubleshooting and Rporting basics (tools and how-to)

Mihai Bobu Support Engineer Microsoft France

Content

Objective:  Know tools to troubleshoot and provide reporting and how to use them with Exchange What you will find:      General presentation When to use what Tools and techniques for different kind of issues Practical examples Q&A

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http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

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ISSUE:

TROUBLESHOOTING:

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TROUBLESHOOTING:

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TROUBLESHOOTING:

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TROUBLESHOOTING:

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SOLUTION:

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ISSUE:

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TROUBLESHOOTING:

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SOLUTION:

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Microsoft.Exchange.RpcClientAccess.Service.exe.config

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UserA UserA 26

UserA 27 UserA

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ISSUE:

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TROUBLESHOOTING:

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TROUBLESHOOTING:

400 400 RequestLength 32

EXPLANATION: RESOLUTION:

http://support.microsoft.com/kb/2491354 http://support.microsoft.com/kb/2020943 33

ISSUE:

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TROUBLESHOOTING:

 403.4

35 80 403 4 443

EXPLANATION: SOLUTION:

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ISSUE:

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TROUBLESHOOTING:

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TROUBLESHOOTING: EXPLANATION:

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ISSUE:

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TROUBLESHOOTING:

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EXPLANATION: SOLUTION:

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ISSUE:

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TROUBLESHOOTING:

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ANALYSIS:

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ANALYSIS: Error:HttpLayerFailure

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ANALYSIS:

Connection_Dropped MSExchangeSyncAppPool 47

SOLUTION:

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ISSUE:

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TROUBLESHOOTING:

http://blogs.technet.com/b/exchange/archive/2012/01/31/a script-to-troubleshoot-issues-with-exchange-activesync.aspx

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TROUBLESHOOTING: SOLUTION:

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http://blogs.technet.com/b/exchange/archive/2012/01/31/a script-to-troubleshoot-issues-with-exchange-activesync.aspx

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http://blogs.technet.com/b/exchange/archive/2012/0 3/07/introducing-log-parser-studio.aspx

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Transport Troubleshooting

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Get-ExchangeServer | where {$_.isHubTransportServer -eq $true -or $_.isMailboxServer -eq $true} | Get-MessageTrackingLog -MessageId “id”…

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cscript ProcessTrackingLog.vbs "C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\MessageTracking\MSGTRKxx.LOG" 1 all cscript ProcessTrackingLog.vbs "C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\MessageTracking" 0 all yesterday http://blogs.technet.com/b/exchange/archive/2011/10/21/updated-process-tracking-log-ptl-tool-for-use-with-exchange-2007-and-exchange-2010.aspx

http://blogs.technet.com/b/exchange/archive/2008/02/07/process-tracking-log-tool-for-exchange-server-2007.aspx

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ISSUE:

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TROUBLESHOOTING:

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ANALYSIS:

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EXPLANATION:

MaxAcknowledgementDelay TarpitInterval

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SOLUTION:

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ISSUE:

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TROUBLESHOOTING:

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ANALYSIS:

www.hscripts.com/tools/HDNT/dns record.php

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ANALYSIS:

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ANALYSIS and EXPLANATION:

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Actually, these attempts never get to the server NIC

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SOLUTION:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;929852 77

ISSUE:

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TROUBLESHOOTING: ANALYSIS:

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EXPLANATION:

http://support.microsoft.com/kb/916299 80

FURTHER TROUBLESHOOTING:

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SOLUTION:

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ISSUE:

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SOLUTION: Retry-Queue -Identity "server_name\Unreachable" -Resubmit $true

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ISSUE:

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TO DOs:

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TROUBLESHOOTING:

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ANALYSIS:

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ANALYSIS:

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ANALYSIS:

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EXPLANATION:

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Mailbox Troubleshooting

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http://support.microsoft.com/kb/259851/EN-US 98

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PTL

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Get-Mailbox -ResultSize Unlimited | Get-MailboxFolderStatistics -folderscope Outbox | Sort-Object Foldersize -Descending | select-object identity,name,foldertype,itemsinfolder,@{Name="FolderSize MB";expression={$_.folderSize.toMB()}} | export-csv OutboxItems.csv

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Get-LogonStatistics | select-object username,Windows2000account,identity,messagingoperationcount,otheroperationcount,p rogressoperationcount,streamoperationcount,tableoperationcount,totaloperationcount | where {$_.totaloperationcount -gt 1000} | sort-object totaloperationcount -descending| ft 102

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  account causing the flood mail storm    blank machine account of a HUB reference to the user account 103

Get-ExchangeServer | where {$_.IsHubTransportServer -eq "true"} | Get-Queue | where {$_.Deliverytype -eq “MapiDelivery”} | Select-Object Identity, NextHopDomain, Status, MessageCount | ft -auto Get-ExchangeServer | where {$_.IsHubTransportServer -eq "true"} | Get-Message -resultsize unlimited | Select-Object Identity,Subject,status,LastError,RetryCount,queue,size | sort-object -property size -descending | ft -auto 104

PTL

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http://technet.microsoft.com/en-us/library/ee424432.aspx

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ISSUE:

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TROUBLESHOOTING:

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TROUBLESHOOTING:

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SOLUTION:

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Q & A

http://www.microsoft.com/downloads/details.aspx?familyid=9A49C22E-E0C7-4B7C-ACEF-729D48AF7BC9&displaylang=en 114

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Error when running ExMon: “Unknown StartTrace error (183)” Solution:

“Exchange Event Trace” “Exchange Event Trace”

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