Chapter 5 Human Performance and Limitations
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Transcript Chapter 5 Human Performance and Limitations
Ramp Resource Management Training
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Human Performance & Limitations
Nationaal
LuchtRuimtevaartlaboratorium – National Aerospace Laboratory NLR
Developed
for ECAST
by en
NLR/NLR-ATSI
Human Performance & Limitations
Developed for ECAST by NLR/NLR-ATSI
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Topics
Safety regulations
Teamwork
Team dynamics
Leadership
Communication
Team situational awareness
Cultural, ethnic and educational differences
Threat and error management
Human performance
Stress
Fatigue
Alcohol, medicines and drugs
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Stress
“The total absence of stress is death”
Dr. Selye; pioneer in human stress research
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Stress: 4 categories
physical stressors
noise, temperature............
physiological stressors
sick, lack of sleep............
psychological stressors
time pressure, work pressure, emotional factors.........
psycho-social stressors
personal relationship problems.........
Cumulative!
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Stress Reactions
1. Physical
Increased heart rate
Tremors
Feeling hot
2. Emotional /Behaviour
Anger
Quiet
Nervous behaviour (tapping)
3. Cognitive (Thinking)
Less capacity
Slower thinking process
Forgetting
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Stress and performance
P
Stress
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Personal examples
of stressors
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Stress through time Pressure
• What is the influence of time pressure
on job performance?
• What are possible causes of time
pressure?
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Stress reactions: coping
• Active
• Palliative reaction: smoking, relaxing... (Vodka!)
• Avoidance (humour)
• Emotional expression: anger....
• Social support
• Passive: depression
• Comforting thoughts
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Active stress management
Being aware of negative effects of time pressure
Sufficient resources
Planning & preparation
Setting boundaries
Solve personal problems (!)
Recognise and reduce self-induced stress
Use colleagues spare capacity
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Fatigue
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Driving ...................and just a bit of sleeping
http://www.youtube.com/watch?v=mIcG2lnDmqk
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Fatigue
How do you recognise signs of fatigue?
Yourself
Others
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Fatigue management
EMPLOYER
RESPONSIBILITIES
EMPLOYEE
RESPONSIBILITIES
Ensuring safe work practices
Fitness for work (e.g. adequate rest
(e.g. Sensible overtime
procedures).
and recuperation).
Ensuring good work systems
(e.g. scheduling work at
appropriate times of the day).
Appropriate and safe roster
design to allow for adequate
recuperation.
Lifestyle management (including the
use of drugs and alcohol).
Incidence reporting (of fatigue-
related incidents).
Sleep well
Appropriate and safe shift
length.
SHARED RESPONSIBILITY!
http://www.mirsa.com.au/docs/Fatigue_Management.pdf
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Fatigue management
DO
Don’t
Eat your main meal at midday
Eat large meals in the middle of the
or early evening.
Eat light meals at night.
Allow at least three hours to
digest food before sleep.
Eat pasta, grains, sandwiches,
night.
Eat food high in sugar and fat,
especially ‘fast food’.
Eat lots of protein at night, such as
red meat, as it is difficult to digest.
salads etc. at night as they are
easily digested.
Drink reasonable amounts of
liquid.
http://www.mirsa.com.au/docs/Fatigue_Management.pdf
Developed for ECAST by NLR/NLR-ATSI
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Alcohol, Medicines and drugs
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