Transcript to - Solutions Infini

InfiNeo
Who We Are, What We Do
 Solutions Infini is India’s Premier Enterprise Messaging and Telephony Solutions
provider.
 Founded in 2009, self-funded and boot-strapped our way into a multi-million dollar
company by building interactive and engaging communication solutions using SMS and
Voice.
 We’ve made over USD 6.1 million during FY 2013-14.
 We’re known for building requirement specific and customized solutions that suit the
business communication need of any organization.
 We cater to organizations of all sizes and across industry segments.
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Who We Are, What We Do
Enterprise Messaging and Voice Solutions –
Tailor-made For Your Business
International
Messaging
Push and Pull-based
Messaging
2 Way
Messaging
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
Cloud
Telephony
Mobile Banking
Platforms
www.solutionsinfini.com
Who We Are, What We Do
Award Winner:
Technology Fast 50 2013 Recipient
Awarded by Deloitte Touche
Tohmatsu India Private Limited
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Who We Are, What We Do
Complete Security For Your Data
Solutions Infini is
ISO 27001:2005 Certified
For Information Security
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Who We Are, What We Do
Lead Management
 Lead Management platform that leverages a
proprietary cloud hosted business telephony/IVR
solution
 Lead Generation through Listing on Multiple
Online Channels and marketing through Email,
social networks and mobile
 Integrates an Analytics engine on top of features
like customizable IVR, call forwarding &
conferencing, call recording & voicemail, missed
calls & live view
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Who We Are, What We Do
Mobile Messaging
 Enabling Enterprises to engage with customers
on their mobile via messaging solutions
 Provides a multitude of client specific technology
solutions and real-time analytics to measure
campaign effectiveness
 Vertical specific campaign solutions for clients
based on strong understanding of marketing &
transactional messaging requirements
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
National Presence
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Global Presence
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
History and Evolution
2009-2012
Developed Messaging
Solutions platform
SMS Infini
• Founded in
2009
• Revenue 3.5
Mn
• Expanded operations
to Mumbai
• Team strength of 23
and 282 clients
serviced
FY 13
• Expanded operations to
Delhi & Hyderabad in
FY12 and added Kochi &
Kolkata in FY13
• International Messaging
Solutions launched in
Aug-2012
• Lead Management
solutions through Cloud
Telephony platform
DialStreet launched in
Apr-2013
• Team strength of 85 and
2,300 clients serviced
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
FY 14 onwards….
• Expansion of operations to
Tier-1 & Tier-2 cities in India
targeting corporate & SME
segment
• Enhancing offering to SMB’s
including Lead Generation and
Listing Management
• Expansion of Business
development & Tech team
• Opening international
operations in S.E Asia and
other emerging markets
• M&A of small technology
firms in the space
• Technology and R&D
development
www.solutionsinfini.com
Key Clients
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Products
SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
InfiNeo – The Banking Platform
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Introduction
 Solutions Infini’s InfiNeo banking telecommunication platform has been designed to
help banks and financial institutions build the most concrete SMS Banking platform to
aid their customers.
 Infineo is a software based platform that can be deployed within the banking
infrastructure
 InfiNeo allows multiple features such a Push Messaging and 2-way Messaging.
 Caters to the requirement of sending regular updates to customers such as Account
Balance, OTP & Credit/Debit Alerts
 InfiNeo also provides accurate and real-time monitoring along with the delivery status
of every SMS that is sent
 InfiNeo can be easily integrated and deployed within the existing setup.
 InfiNeo also allows the integration, use and management of Virtual Numbers and
MissCall solutions.
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Features
Web UI
User Management
Analytics
A user-friendly web UI to use
and manage InfiNeo. The UI also
provides real-time analytics in
an easy format.
You can add various levels of
users including admin and
manager accounts and assign
appropriate user privileges.
The in-built analytics gives you a
extensive analysis of all the
aspects of your mobile banking
service run by InfiNeo
Reports
Comprehensive reports that provide
accurate status of the SMS sent, including
time of submission and delivery status.
Archived Reports
Reporting
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
You can generate historical and archived
reports for any time period of your choice.
www.solutionsinfini.com
Features
Monitoring
Integration & Customization
Multiple Connectivity
Real-time monitoring that
ensures that all SMS traffic is
continuous and non-redundant
Integrates easily with the banks
existing setup and with 3rd party
applications. InfiNeo can also be
customized to cater to your
specific needs.
Allows third party connectivity
to the SMSC
Validation
Validation of ID/Address proofs and other
important KYC related documents through
missed calls and SMS.
Keyword Management
Pull Messages
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
Keyword Mgmt. allows you to view all the SMS
sent along with keywords. It also gives you
detailed information about date, time, mobile
number, operator and the circle location.
www.solutionsinfini.com
Features
Do Not Disturb
Licensing Fees
Firewall Rule Friendly
InfiNeo performs DND filtering.
Numbers are maintained on an
SMPP account provided by
Solutions Infini.
InfiNeo does not need any
licensing since it uses open
source technologies.
InfiNeo demands very little ports
to be opened which ensure 100%
compliance to the banking policy
Admin
Administrative controls that form the basis
for the selection and implementation of
logical and physical controls.
Access
User Management
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
Access to protected information is
restricted to people who are authorized to
access the information.
www.solutionsinfini.com
Features
Queue Management
The InfiNeo platform is asynchronous in nature which ensures
that the function is running at all times independently.
Priority Request
Every account has a priority flag
which ensures that critical
messages are given the
maximum privilege and is
delivered within the stipulated
time.
Round Robin Routing
SMS are sent using per packet
balanced load through multiple
routes
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
Failover Connectivity
Backup routes and servers are
always in place that are instantly
activated in case of failure of the
primary servers and routes.
Bulk Upload
This feature allows to upload
mobile numbers in bulk. It also
has multilingual support.
www.solutionsinfini.com
Why Use InfiNeo
Departmentwise access
and
privileges.
Everything is
done at your
level.
Easy Access
Dedicated
system to
handle your
needs.
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Architecture 1
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Architecture 2
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Know Your Balance
Send an SMS to xxxx
Banking User
The available balance will be instantly sent to the user
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
One Time Password
Banking User
Cases: During new user registration, online
transactions, etc.
Instantly sends the One Time Password
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Physical Swipe of Credit/Debit Card
Banking User
When a debit/credit card is swiped
at any establishment
Instantly sends the transaction details
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Credit/Debit Card Alert
Send an SMS to xxxx
Example: To block/report a stolen card
Banking User
Confirmation SMS will be sent to the user
Example: Your request has been processed
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Credit/Debit Card Payment Alert
When payment due dates approach
Banking User
Payment alerts will automatically be sent to the user
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Monthly Mini Statements
Banking User
• At the end of every month
• When customer places a request
for a mini statement
Monthly mini statements will be send to the user
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Stop Cheque Request
Send an SMS to xxxx
Example: STOP to xxxx
Banking User
Confirmation message will be sent to the user
Example: Your request has been processed
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Cheque Status Enquiries
Send an SMS to xxxx
Example: STATUS <Request ID> to xxxx
Banking User
Information regarding request status will be sent to the
user via an SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case
Call Back Requests
Fills a Call Back Request Online
Banking User
A call back is instantly triggered from a service
representative of the bank.
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case – MissCall Service
1. Registering for Phone/SMS Banking by dialing a number
Dials a number & after 2-3 rings, calls
get automatically disconnected
Banking User
Call back with
IVR
Press 1 for Phone Banking
Press 2 for SMS Banking
Press 3 for …...
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case – MissCall Service
2. Account Balance (Know your Balance)
Dials a number & after 2-3 rings, calls
get automatically disconnected
Banking User
Information regarding account balance will be sent to the
user via an SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case – MissCall Service
3. Order a Cheque Book
Dials a number & after 2-3 rings, calls
get automatically disconnected
Banking User
Confirmation message will be sent to the user via SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case – MissCall Service
4. Stop Cheque Request
Dials a number & after 2-3 rings, calls
get automatically disconnected
Banking User
Confirmation message will be sent to the user via SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Use Case – MissCall Service
5. Mini Statement Request
Dials a number & after 2-3 rings, calls
get automatically disconnected
Banking User
Mini Statement details (for 6 or 10 transactions),
will be sent to the user via SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Hardware Configuration Details
The configuration of the hardware we provide is as follows:

Intel Xeon processor 5 or above

16 GB RAM

500 GB Hard disk

SSD HDD
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Software Configuration Details
The software configuration we provide is as follows:

CentOS 5 or above

LAMP (Linux OS), Apache (HTTP Server), MySQL (Database Software) and PHP

WAMP(Windows OS), Apache(HTTP Server), My SQL (Database Software) and PHP

Nginx (Web Server)
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com
Thank You
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved
www.solutionsinfini.com