Transcript Chapter 1: Information Systems and People
Chapter 1: Information Systems and People Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 1
Learning objectives
1. Role of IS in organizations 2. Three characteristics of valuable information 3. Four components of IS 4. MIS research areas 5. Examples 6. Ethical questions Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 2
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“Google’s mission is to organize the world’s information...”
• Access to information has transformed work, study and personal accomplishment • Accessibility not appropriate or desirable for some information Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 3
IS in action
• American Idol • California DMV • Walmart Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 4
Organizations and IS
1. Operations management 2. Customer interactions 3. Decision making 4. Collaboration and teamwork 5. Strategic initiatives 6. Individual productivity Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 5
1. Managing operations
• Functions to deliver goods and services • Compliance • Industry-specific operations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 6
2. Customer interactions
• CRM systems build and maintain relationships • Web-based front offices and online self service Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 7
3. Making decisions
• Data-driven decision making • Business intelligence Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 8
4. Collaborating on teams
• Social networks • Online communities Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 9
5. Strategic objectives
• Competitive advantage • Businesses and nonprofit organizations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 10
6. Individual productivity
• Computer software • Electronic devices Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 11
Nature of information
• Data • Information • Knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 12
Information value
• Timeliness • Accuracy • Completeness Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 13
IS components
1. People 2. Technology 3. Processes 4. Data Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 14
1. People
• Leaders • Managers and staff • Information technology team • User-generated content Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 15
2. Technology
• Hardware • Software • Telecommunications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 16
3. Processes
• Set of activities to achieve task • Business process management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 17
4. Data
• Raw ingredient for every information system • Converted into digital format, integrated and shared across systems Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 18
IS discipline
• Development • Organizations • Individuals • Groups • Markets Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 19
IS in business
• Marketing • Finance • HR • Sales • Manufacturing • Entrepreneurship Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 20
IS in nonprofits and government
• Fundraising • Updates • Micro-volunteering Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 21
IT department
• Chief Information Officer (CIO) Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 22
Collaborating on IS
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 23
Productivity
• Microsoft productivity survey • Role of IT Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 24
Ethical issues
• Privacy • Crisis management • Reputation Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 25
Summary
1. Role of IS in organizations 2. Three characteristics of valuable information 3. Four components of IS 4. MIS research areas 5. Examples 6. Promises, perils and ethics Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 26
Nasdaq OMX case
• Electronic trading exchange • Competes on speed • Risks Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 27
Twitter case
• Emergency response • Use and enhancements • Challenges Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 28