Transcript MobiCall Solution (Presentation) with DECT, WiFi, My IC Phone

New Voice International
New Voice issues and acts as consultant for the MobiCall solution,
a middleware platform for mobilization and unified communication.
For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent
and since 1999 an AAPP partner.
With more than 500 new systems implemented worldwide each year, MobiCall is a
highly reliable, professional Swiss quality product!
New Voice worldwide
• USA (California, Florida)
• France (Paris/Ville d’Avray)
• Switzerland (Lachen, Zurich, Nyon)
• Germany (Frankfurt/Mainz)
• Austria (Vienna/Linz)
• UAE - United Arab Emirates (Dubai)
• Asia (Hong Kong, Shanghai)
• Australia (Brisbane)
Press F5 in the ppt to start the flow
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MobiCall : modular, flexible, standard
Swiss University
Hospital, since 1998
•
Re-use of existing infrastructure: OXE
Maximum advantage of Alcatel features
Quellenhof Bad Ragazz
Hotel Dolder Grand
Palace Hotel St. Moritz
•
Best adaptation and integration into existing
work flow managements and concepts
Lyon University Hospital •
24000 voice lines
•
125 Interfaces
10 MobiCall Systems
High acceptance by operators and staff
Intelligent, convenient and easy to use
management of human and material resources
Business
Process
Automation
Hôtel Crillon Paris
5 five star hotels
2 MobiCall systems
1 OXE
•
Supervision of guest services
Automation of recurring events and processes
in the course of professional activities
VLHG USA
Rauland + OXE + WiFi
+ GSM + MobiCall
•
One Solution for all mobilization scenarios:
hospital, hotel and administration
Conference, alarming, voice recording, task management
•
Shangri-La
•
Four Seasons
•
Hyatt, Hilton worldwide
•
Being prepared for simple and worst case scenarios
More efficient response to crisis and emergency situations
Highly reliable, fully redundant, cost effective, Swiss quality.
New Voice MobiCall Singapore 2011
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MobiCall – OXE: enabling unique selling points!
OmniVista
HP-Openview
Cardiac alarm
Birth alarm
Database
Evacuation: Hotel & Administration
Login/Logout Floor by floor, in guest-language
Emergency button
Night - door bell
Mobilization = Notification + Confirmation & Escalation
Elevators
stairs
TMS ( Tasks )
Voice Recording
MobiCall
Supervisor
Portercall / IVR
Voice/Fax-Mail
Fire alarm
Rapid response
and nurse call
geo-localization
OXE
BMS heating
aircondition
Intrusion
MobiCall
Master
VIP-Calls
Wakeup escalation
Room status
Mini-Bar
IT, video cam
SNMP ping
LS, Pager, SMS, MMS, 3G
Relay, Sirenes, XML, Web
DECT 300/400 and
Wi-Fi 8118 / 8128
with
- dynamic Display 1
- dynamic Display 2
- dynamic or fix voice
- confirmation/reject
- voice conference
- callback to room
- additional SMS text
- callback on MMS for
Completed task
- broadcast
- data, pictures, video
- phone book
Emergency calls launched
Work plan
Analog sensors
from any dect/wifi/gsm/3G
PMS
Temperature
Technical alarms
also in case of agressions (DSK)
Opera
Blood fridge
All interfaces at fixed prices: printer , V.24, TCP/UDP/IP, E-444, modbus , HL7, csta, BACnet, KNX, OPC, eMail, ESPA-X, ftp, pc
New Voice MobiCall – OXE – Wifi & GSM/3G 2011
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Nurse Call Workflow Extension
Nurse call  MobiCall  voice call to the Nurse  display 1: Room Call
she answers  display 2: R512 Angelina J.
(the room number can be shown with the call, but sometimes there are reasons to get a
confirmation from the nurse first, before showing the room).
It is possible is to activate the loud speaker for hand free room call information.
Convenient function for the nurse: Call-back to the room initiated with key ‘5’
Patient phone is ringing  MobiCall sets up up a two-party conference with the nurse
concept 1: the phone is ringing until the patient or the (elderly) person answers
concept 2: the phone activates the loud speaker, the patient is able to hear the nurse
but has to pick up the phone to talk to the nurse
concept 3: the phone answers the call automatically (only this function needs
a CSTA link) to activate the loud speaker and the microphone.
On answer, the nurse asks: “Good morning Angelina, what can I do for you?”
The patient answers: “I’d like to have some tea, double cream, no sugar.”
The nurse: “Ok, I’ll prepare everything for you”. She saves one way thanks to MobiCall.
New Voice MobiCall – OXE – Wifi & GSM/3G 2011
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DECT/WiFi becomes part of the security concept
OmniVista
Supervisor
IT-Network
Interfaces
Fire, BMS,
Nurse Call…
snmp
email
Splitters
RS232/IP
Libraries
protocols
third party
applications
Data
base
Mobi-XML
Contacts
Relays
Analog
Video
cameras Sensors
adapted
tcp/ip
XML
VoiceRecording
DR-Link
Modbus
and other
IP
Centralized Solution
Full redundant
hot stand-by
high reliable
email
Loud
speaker
BT-trading
Etrali, IPC
2-party conference
Analog, UA
high impedance
recording
Libraries Interfaces
protocols Fire, BMS,
fix-price Nurse Call
Fax
Pager
Gateway SIM / Internet
dect, wifi, phones, XML, 3G popup, tcp/ip
MobiCall enables sales, pre-sales and field engineers to answer any question regarding security
issues, protecting persons and goods within every company and organization!
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Fire Alarm Workflow Speed-up
Processes, which can be handled automatically, should be treated 24 hours a day
Fire alarm system tells  MobiCall via a V.24/RS232 link: “Fire Room 1818”
MobiCall  calls all fire fighters  display 1: fire room 1818
answer  display 2: F1818 use stairs
Voice message: “Please coordinate with other fire fighters in conference”
MobiCall joins all fire fighters in a voice conference (up to 120 people, depending on
the number of voice channels and people answering the call)
Fire fighter 1: “I’m in the lobby”
Fire fighter 2: “I’m on the 19th floor and go down to 18th“
Fire fighter 3: “I’ll go to the fire alarm panel“
If there is a fire, the fire fighter 3 calls the external fire brigade by pressing
the push button; if not, the alarm on the fire alarm panel is reset.
This concept prevents many people from ascending the stairways to verify whether there
is a fire. The guests are not aware about this pre-fire alarm. Especially in hospitals, where
evacuation is not possible, MobiCall accelerates the clearing of fire.
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MobiCall in the Alcatel Lucent OXE/OXO environment
400 DECT+ and 500
DECT: alone worker
Alarms over e-mail
SNMP traps
Master/
Supervisor
Incoming
events
Dynamic recording over DR Link
Text ringtone/answered
Mini-messages
Voice messages – TTS
Acivate loudspeakers
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+
Image
Formatted
text
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+
MobiCall web
Monitoring resources
Vertical services
Evacuation by Phone, Room by Room
Whenever the external fire brigade decides to evacuate guests, MobiCall allows
evacuating the hotel floor by floor/room by room in the language of the guest.
The duty manager starts a secure voice call (verified by CLI, DDI and password) to
MobiCall to start the evacuation process. Option: launch via a graphic web interface.
First, MobiCall sends the evacuation helpers to the floor to guide the guests.
Then MobiCall calls each occupied room in the language of the guest (information provided by
the Property Management System (PMS), such as Opera/Fidelio).
Voice message to room 1801: Veuillez quitter votre chambre suite à une alarme feu
Voice message to room 1818: Please leave the room due to a fire alarm.
Voice message to room 1819: Feueralarm: Bitte verlassen Sie den Raum.
In a first sequence all phones ring (first in the occupied rooms, then in the free
rooms). The statistics are printed out in the lobby for the external fire brigade.
In a second sequence, MobiCall calls all rooms by automatically activating the loud speakers.
By reuse of the telephone infrastructure, customer return of investment is increased.
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New Voice MobiCall Information Server
Eventos de entrada
Event notification
MobiCall Mobilization =
notification + confirmation + escalation
•Analog/digital
set
•Dry contact
•i.e. Wago
•Serial/IP
interface
•IP and XML set
•MASTER
OXE
OXO
•Voice call
•LWP call
•SUPERVISOR
•GSM
•PDA phone
•E-mail
•SNMP trap
•PING
•Keyboard
USB activation
•Voice
•Text
•Image
•Sound
•Relay
•Protocol
•DECT GAP
•DECT GAP+
•WiFi terminal
•GSM
•PDA Phone
•Video
•Conference
Emergency call
recording
•DECT localisation
•WiFi localisation
Personal
monitoring
•Web interface
Administrator
accounts
•Text to speech
Call centre
Hotline, IVR
Complementary application modules
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•Fax
•E-mail
•SMNP Trap Popup on PC
•Loudspeaker
•Relay output
•i.e. WAGO
Rapid Response Workflow
A staff member tells the rapid response system: Mirror broken in room 1881
The RRS tells  MobiCall  calls the expert display 1: tech. call
answer  display 2: R1881 Mirror …
(the type of work may be shown with the call, but sometimes there are
reasons to get an confirmation from the staff first, before telling the work to do,
especially when the work takes several hours and starts on Friday 5 pm ).
Voice message: Please confirm with key ‘3’ and find details in the mini-message
The staff confirms with key ‘3’ and gets the job details by mini-message. If he/she rejects
with key ‘4’, MobiCall calls the next person (parallel calls are possible, like fire alarm).
Once the job is done, the staff turns back to the mini-message and starts
a call back (to the CLI number stored with the mini-message).
MobiCall answers: Please confirm that the job is done by pressing key ‘3’
MobiCall forwards this information to the rapid response system.
TTS allows MobiCall to speak the job-details during the first call. All languages supported.
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MobiCall - DECT400/500 Emergency Call Solution
Mobile
500
PTI-DECT
Mobile
400
DECT
Housekeeping or any person from the spa has to go to a guest room and is assaulted. She
presses the emergency button on the DECT 400/500.
Immediately, MobiCall will call the phone in the room, activate the loud speaker and
broadcasts a clear message to the guest and the staff member.
Security guards are mobilized and sent to the room.
This creates clear situations and prevents situations such as the case “DSK”.
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MobiCall: configurable Web-Interface / visualizer popup
•Alarm
•1
Levée de doute
Rappel de la personne, vidéo surveillance, …
GROUPE INTERVENTION
•2
Mobilisation
Mobilisation des équipes d’intervention les
plus proches, en donnant toutes les
informations sur l’alarme
•3
Suivi de l’intervention
•4
Clôture de l’incident
Contrôle de la prise en compte de l’incident et
gestion des escalades sur débordement
Clôture pour traçabilité
•End
12 | Mkg Prog and Incentives | 2011
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Confirmation de
prise en compte /
débordement
Rappel de
confirmation
MobiCall XML Application Generator for IP-Touch
New Voice MobiCall 2011, Singapore
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MobiCall XML integration with freely configurable flows
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MobiCall integration of My IC Phone
Processing generic
security applications
over MobiCall web
i.e. Evacuation popup with floor plan
Processing specific
flows for vertical
markets
By the means of a web
editor on MobiCall
Door camera with
voice call application
Monitoring
system resources
New Voice MobiCall 2011, Singapore
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MobiCall Application for health care and elderly people
MobiCall offers standard functions such as nurse call, service call, short dial buttons etc.
for retirement homes and for persons in a managed care center with a My IC Phone at home!
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MobiCall evacuation plan and health check application
MobiCall offers a wide range of flexible and customizable applications based on the easy to
setup, configure and use MobiCall web visualizer / web application editor.
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MobiCall door cam solution with My IC Phone
The guest or the
security guard
can talk to the
person at the
door
Once the button is
pressed, the three
My IC Phones will
ring and show the
video camera with
the call:
If the person is
unknown, the
call can be
forwarded to
another phone.
Camera X – Door Y
Button to open the door
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Voice and video can be
recorded on MobiCall
MobiCall Video telephony with My IC Phone
Any video camera ‘linked’ to a telephone allows to exchange voice in connection w/ images.
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MobiCall clients for mobile phones, 3G, WiFi + SMS
MobiCall offers small clients on all mobile phones to support large character sets and gps.
They allow to popup in case of an alarm, to request confirmation and to handle pictures.
TMS included. Connections by WiFi, 3G and specially encoded SMS on link down.
New Voice MobiCall 2011, Singapore
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MobiCall Conference: „just another application“
120 people can be called and joined into conference if all persons confirm positive.
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Task Management „just another application“
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MobiCall coice playback GUI: the flexible solution
Supports high impedance voice recording on
analog, UA, ISDN BRI, PRA, multi-party and
two-party conferences (emergency calls)
Etrali, BT, IPC and DR-Link.
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MobiCall
Centralized management + information
tool for all systems within an organization
Accelerates mobilization,
coordination + escalation processes
Takes the human factor out of routine work while decisions remain with the responsible.
New Voice International AG
Tel: +41 58 750 11 11
[email protected]
a Swiss product since 1991
New Voice MobiCall 2011, Singapore
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The „Unified EVENT Communication“- Platform
„It’s not an alarm server anymore“
Die „
The Alarm, conference and information System
Voice Recording and Task Management-Server
All Rights Reserved © Alcatel-Lucent 2011
Product: MobiCall
Alarm, information and
conference server
Complete convergence
Centralised Telecommunication
Infrastructure (Call Server)
Backbone for Telecommunication, IT & Security
Intelligent IP Network
S(IP)-DECT / IP-Wireless Phones
Information Technology
Various alarms
Fire alarm
Central building and processes control systems
Burglar alarm and access control system
Network management systems
Video control
Loudspeaker systems
GSM (Mobile), PDA‘s (3G)
PSA / Pager / SMS & MMS
MobiCall
Subsystems and
primary systems
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E-mail
MobiCall: easy and convenient configuration
MobiCall is easy to install, configure and maintain.
Upgrades and extensions are easy to handle — worldwide.
New Voice MobiCall 2011, Singapore
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Fully integrated management for alarm inputs and outputs
Visualised interactive management
platform for the administration of:
•
512 integrated WAGO IP Contact
controllers
•
Over 10000 contact inputs and
outputs
•
Possibility to define contacts as
bottom contacts/closers
•
Integration of temperature and
water-level indicator (analog signals)
•
Direct assignment of alarm processes
for each contact
•
Possibility to activate flexibly relay
outputs for each alarm setting
•
individual text messages for each
contact
•
Individual recording of a voice
message for each contact input
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MobiCall designer for SNMP Traps resolution
IT Security:
SNMP traps from
-
OXE, 4760 / 8770
BMC Patrol
Etrali, IPC, BT
HP Openview
Castle rock
Etc.
Simple dispatching
depending on Enterprise,
OID, Trap-Value etc.
To inform the concerned
persons: anywhere and
anytime.
New Voice MobiCall 2011, Singapore
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MobiCall Lone worker protection (LWP) in brief
•Manual
alarms
•Automatic
alarms
Location Based
Mobilisation
 Emergency button
 Trigger line
 Man-down
 Immobility
 Localisation *
 Caller number
Mobilisation of the
nearest group
INTERVENTION GROUP
 by antenna
 by fingerprint/site survey
400 DECT + 500 DECT
(alone worker)
INTERVENTION GROUP
•Ringtone when message is displayed:
•LWP: <CallerNb> <Location>
•LWP
alarm
•<Location>
Confirmation and overflow
management in case of failure
30 | Mkg Prog and Incentives | 2011
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MobiCall: configurable Web-Interface / visualizer popup
•Alarm
•1
Levée de doute
Rappel de la personne, vidéo surveillance, …
GROUPE INTERVENTION
•2
Mobilisation
Mobilisation des équipes d’intervention les
plus proches, en donnant toutes les
informations sur l’alarme
•3
Suivi de l’intervention
•4
Clôture de l’incident
Contrôle de la prise en compte de l’incident et
gestion des escalades sur débordement
Clôture pour traçabilité
•End
31 | Mkg Prog and Incentives | 2011
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Confirmation de
prise en compte /
débordement
Rappel de
confirmation
MobiCall – OXE
Localisation by Antenna
Localisation based on one DECT-Antenna
The localisation bases on the antenna to which the DECT is
connected.
This concept is supported without site survey and on all OXE
Precision :
A zone is defined by the coverage of the
antenna
32 | Mkg Prog and Incentives | 2011
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MobiCall – OXE/OXO Localisation by fingerprint
Localisation by zone
Fingerprint
Unique RSSI
entity
Search
Comparing fingerprint in
the site survey’s database
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The localisation takes place by zone as
defined in the site survey.
A zone is limited by the set of measures
for this purpose.
A fingerprint’s uniqueness and the
localisation algorithm leads to the zone.
Precision:
Depending the number of antennas and the
position and direction of the antennas
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Alarm visualization over web interface — interactive
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MobiCall Localisation-based solutions
Some examples
• Lone Working Persons: In case of an emergency call, MobiCall is able to
add the position of the person to the alarm message
• Location Based Mobilisation: MobiCall is able to call the persons near to
the incident.
• Alarms upon leaving a zone, entering prohibited zones etc.
• On-duty, off-duty depending on the DECT in charger/out of charger
• Detection of leaving the covered area/site, battery low, switch on/off
• DECT search (localise objects and persons, find back lost equipment etc.)
• Support of hot-keys for fast communication of situations and actions.
i.e. Room status, minibar, call to the desk, emergency calls etc.
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MobiCall and 400 DECT/ 500 DECT
Functions
400 DECT
500 DECT (Lone
Worker)
Compatibility
IBS / RBS / IP-DECT
IBS / RBS / IP-DECT
Display text
16 characters while ringing
16 characters on answer
Mini-Message with up to 120 char.
16 characters
Vocal
Voice message + DTMF + conference
Voice message + DTMF + conference
Ringtone (tonality and volume)
1 special ringtone
3 special ringtones
Emergency Buttons
Short key, center button, keyboard
Emergency button and keyboard
Battery control
Yes
Yes
Attendance management
Yes
Yes
Localisation
By antenna or fingerprint *
By antenna or fingerprint *
PTI function (lone worker protection)
Manual emergency call
Manual emergency call
Man-down
Immobility
400 DECT : Hardware 400 DECT with firmware update
500 DECT : new hardware with detector of loss of verticality and emergency button
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* Based on a site survey
Integration
Mobile
500
PTI-DECT
Mobile
400
DECT
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Integration
Mobile
500
PTI-DECT
Mobile
400
DECT
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Integration & Flexibility
TAE means:
Individual alarms
per
- group of phones
- group of zones
- group of buttons
Down to individual
- persons
- zones
- buttons
Easy configuration
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MobiCall integrates unique features of OXE terminals
MobiCall connected via T0/T2 offers following features:
• Dynamic display message while the phone is ringing and upon answering
16 + 16 characters on DECT 300/400; 32 + 32 on WiFi 8118 8128
• Send UUI messages to DECT 300/400 and WiFi 8118/8128
(mini-messages with up to 120 characters)
• Announcement over loudspeaker (broadcast)
• Distinction of ring-tone sequences
• Multi-line DECT 400(never busy line), optional call intrusion, ANS-interface
• Supplementary CSTA licenses
• Intercom function: automatic hands-free answering
• eDR-Link recording, XML, HTTP
• Many other features
40 | Mkg Prog and Incentives | 2011
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Evacuation Visualization & Activating
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Solution and operation examples
Tracking
The solution “Ekahau” used in
connection with MobiCall offers:
Safety and security
Staff may be equipped with a portable „panic button“. In
emergencies, the button is activated for immediate help.
Supervision of patients when leaving a defined area
MobiCall informs the responsible people in detail about
the aforementioned cases.
Wifi
Asset tracking
Vital equipment such as IV pumps, heart monitors, crash
carts etc. is mobile by necessity. The „Real Time
Location“ solution allows locating a tracked item
anywhere in the facility.
Localisation
Positioning Engine
Workflow and resource management
Has a patient completed the lab tests? How long has she
been waiting in the queue? Was the tracking path
completely itemized in the billing system?
Sprachanruf
Pager
SMS
Efficient workflow improves the quality of service
throughout a hospital stay and enables more precise
billing.
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MobiCall Overview
Management
Alarm Receiver
Alarm
central
Web
Management
Access
contro
persons
groups
processing
time plans
conference
Escalation
GSM
DECT / WIFI
XML
http
SMS, MMS,
Paging
PDA/3G
Alarm Entries
Web display
pop-up
E-mail
relays
Printer, fax
Loud speaker
Analysis & Statistics
Emergency
112/911
Contacts
Sensors
Interfaces
Fire, BMS
eMail(SMTP)
Nurse, TMS
Database
Statistics
Video
camera
XML
HTML
Web-Interface
key-board
SNMP
Traps / IT
Monitoring
Video replay
Data export
and backup
Voice recording
DR-Link, IPC, BT, Etraly
Web playback
New Voice MobiCall 2011, Singapore
All Rights Reserved © Alcatel-Lucent 2011