Transcript Document
Leadership Training
for
Area Agency on Aging of North Florida, Inc.
D. M. Gabrielle, Ph.D.
“Gabrielle”
17 January 2008
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Ground Rules
1. Listen actively.
2. Seek first to understand and then to be understood.
3. Participate to the fullest of your ability.
4. Practice timely attendance including returning from breaks.
5. Turn any cell phones or pagers to the off or vibrate position.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Learning Objectives
By the end of this training, participants should be able to: Describe the difference between management and leadership. Identify characteristics of a leader.
Describe the traits of a servant leader.
Develop a plan to instill a culture based on trust.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Leadership
Leadership and learning are indispensable to each other.
John F. Kennedy
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Icebreaker
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Management vs. Leadership
Management is doing things right; leadership is doing the right things.
- Peter F. Drucker
You manage things; you lead people.
- Grace Murray Hopper
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Leaders Who Develop Others
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Leadership
What are some characteristics of a good leader?
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Leadership
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
John Quincy Adams
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Servant Leadership
What is servant leadership?
What do the critics say about it?
What kinds of jobs do servant leaders hold?
What kind of authority do they have?
What does it take to be a servant leader?
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Robert Greenleaf Definition, 1970
Wanting to serve others Non-materialistic Not focused on power and control Focused on growing people Desire to give the underprivileged a voice and help them succeed January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Larry Spears Definition, 1995
Non-hierarchical Non-autocratic Focused on growing people Focused quality and caring Teamwork-oriented Community-oriented Ethical behavior January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Mission Statement
The mission of the Area Agency on Aging for North Florida, Inc. is to plan, coordinate, and advocate for programs and services which promote the independence, dignity, health, and well being of seniors and caregivers.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Gabrielle Definition
Servant leaders: believe they have a higher calling devote themselves to serving the needs of others focus on meeting the needs of those they lead inspire personal growth in themselves and others listen and build a sense of community treat others as they would like to be treated.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Gabrielle Definition
Servant leadership encourages collaboration, trust, foresight, listening, ethics, and influence.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
What Worked?
The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, "Wrong jungle!”
Stephen Covey
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Are you a Servant Leader?
Turn to page 2 your handout January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Listening
Listening to self Listening to others January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Improving Listening Habits
Listen for ideas, emotions, and feelings Listen for what is not being said Control your emotional reactions Overcome personal prejudgments and distractions Keep an open mind Listen more than you talk Hear the other person out (don’t interrupt) Use open-ended questions for active listening January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Empathy
Servant leaders put themselves in other people’s shoes.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Intuition
"There is something subtle communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have." Greenleaf, 1970 January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Awareness
"Awareness is not a giver of solace it's just the opposite. It disturbed. They are not seekers of solace. They have their own inner security.” Greenleaf, 1970 January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Persuasion
Positional authority is not needed.
Consensus building is a major part of persuasion.
“Being in power is like being a lady. If you have to tell people you are, you aren’t.” -
Margaret Thatcher
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Persuasion
Leadership is the art of getting someone else to do something you want done because he wants to do it.
Dwight Eisenhower
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Conceptualization
Servant leaders see the big picture.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Importance of Planning
P
redetermine a Course of Action.
L
ay Out Your Goals.
A
djust Your Priorities.
N
otify Key Personnel.
A
llow Time for Acceptance.
H
ead Into Action.
E
xpect Problems.
A
lways Point to the Successes.
D
aily Review Your Plan.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Influence
”Job titles don't have much value when it comes to leading. True leadership cannot be awarded, appointed or assigned. It comes only from influence and that can't be mandated.” -
John C. Maxwell, 21 Irrefutable Laws of Leadership, 1998
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Stewardship
Seeing greater good of society Using and developing talents of members of an organization.
Passing on the plenty Terry Redding, October 2006 January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Contemplation
Reflection and contemplation to learn from the experience and better see the road ahead. January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Reflection
How do you use reflection? January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Collaboration
Work together with people inside and outside an organization Not focused on power but instead on greater good by bringing diverse people together January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Trust
Value-focused, encouraging openness and trust January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Community
Build community with and outside of an organization January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Empowerment
You can buy someone’s time, you can buy someone’s physical presence at a given place; you can even buy a measured number of skilled muscular motions per hour or day. But you cannot buy enthusiasm; you cannot buy initiative, you cannot buy loyalty; you cannot buy devotion of hearts, minds, and souls. You have to earn these things.
Clarence Francis
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Teamwork
We would rather have one man or woman working with us than three merely working for us.
F.W. Woolworth
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Success
Coming together is a beginning, keeping together is progress, and working together is success.
Henry Ford
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Questions?
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Contact Information
Dr. D. M. Gabrielle [email protected]
850-321-8222 January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle