Transcript TAXPAYER EDUCATION & ACTION CHOIR

Advanced Personal Property Seminar
September 13,2010
Presented by:
Randy Faircloth
Tax Administrator
Wilson County
Advance Personal Property
How many have a routine you try
to stick to when you are doing
something at work or at home?
Why?
Advance Personal Property
This is a story about change that
takes place in a maze where four
characters look for
cheese……………
Who has hear the story?
Advance Personal Property
Who Moved My Cheese?
By Dr. Spencer Johnson
READ IT!
or……
Advance Personal Property
http://www.google.com/search?hl=en&source=hp&q=who+m
oved+my+cheese+pdf&aq=3&aqi=g10&aql=&oq=who+moved
+my+cheese++&gs_rfai=CYGzCExVGTNX_OJSEygTtl5nAAQ
AAAKoEBU_QLUWI
read the summary of the book and
what it means
Advance Personal Property
“The world hates change yet it is the only
thing that has brought progress.”
Charles F. Kettering
US inventor
1876-1958
Advance Personal Property
You want to get ahead in your career?
You want to be recognized?
You want to make your job easier?
You want taxpayers to love you?
THINK OUTSIDE OF THE BOX
Advanced means:
Employing the newest ideas or techniques
2. At a higher stage of development or progress than
other similar people or things
1.
SESSION OBJECTIVES
Primary: Keep everyone awake
Secondary: Discuss new ideas and
techniques to get personal
property listed and establish a
relationship with the community
OBJECTIVES
Identify Personal Property
Educate Taxpayers
Communicate with Taxpayers
Identify
 The process of identifying what
personal property should be listed
may seem somewhat easy, but do
you have all of it listed?
 So what are some of the sources you
can draw from to identify where the
property might be?
Identify
Publications- newspaper; phone
book; city directory; etc.
Identify
Phone book?
newspaper?
city directory?
Identify
Train Staff -Use your sense of “smell”
– where there’s smoke there’s fire- it
takes everybody's eyes
Identify
Train your staff to sniff it out
Identify
Consider an audit firm to identify
property and get it listed
Identify
If you don’t have trained
auditors on staff consider an
outside source
Educate Taxpayers
 Brochures & Pamphlets
 Inserts
 Speaking engagements
 Normal course of business
 Other innovative ways?
Educate Taxpayers
What Is Tangible Personal Property?
Tangible personal property consists of mobile homes, untagged
motor vehicles, campers, trailers, motorcycles, air & watercraft
and engines for watercraft.
Business furniture, equipment, etc., including free standing
appliances used in connection with rental property
must also be listed.
Are Tax Records Private Or Public Information?
All records regarding listing and valuation are public
record. The public may view these records at anytime
during normal business hours, 8:00 AM—5:00 PM.
Some records may also be viewed online at:
http://www.wilson-co.com.
Educate Taxpayers
Digital picture frame
Educate Taxpayers
Educate Taxpayers
Educate Taxpayers
Communicate with Taxpayers
 Proactive approach
 Reactive approach
 No approach
Proactive Approach
 Scheduled mailings; calls; etc
 Phone messaging
 Brochures & Pamphlets
 Listing inserts
 Preminder program
Phone messages
“On hold” messages
Communicate with Taxpayers
.
Wilson County Tax Office now has the capability to notify
taxpayers by email when we are preparing to mail out a tax bill.
We hope this will assist in better informing the community.
This is strictly voluntary. We view this as a means to attempt to
notify taxpayers before a tax bill has become past due rather
than a reminder notification after the fact. We have termed
this project as a “preminder”. If you would like to participate,
we will need to get an active email address. Please take the
time to write your email address in the space provided on the
bottom of your listing form if you would like to receive a
“preminder” email. If you already have, we do not need it
again.
We will make every attempt to place your email address in all
the accounts you may have. However, it is not the
responsibility of the Tax Office to make sure we have included
all accounts. If you wish to email the information to taxoffice
@wilson-co.com, please include all account numbers that you
would like to get a “preminder” on.
Emails
“Preminders”
Reactive Approach
 Mailings; calls; etc
 Email responses
 Reminder program
Emails
“Reminders”
Reminder
This is a reminder to all business accounts that requested an extension on filing their
business personal property. The deadline is Thursday April 15 th, 2010.
General Statutes require a 10% late list penalty for those accounts that are not timely
filed.
If you have questions please contact the Tax Office at 252-399-2912 or email us at
taxoffice @wilson-co.com.
Thanks
Randy Faircloth
Tax Administrator
Advance Personal Property
> I was not aware you have been digitizing your records until I
> received your email about the mailing of property tax bills in
August.
> I congratulate you on your progress to date.
>
> I know you have to mail bills to those who do not have computers or
> access to one. But for those that you have email addresses for, we
> should be able to pay electronically or print the bill and mail it
in?
> That's the way we handle most of our monthly payments. Send me an
> email when the bills are available, and I am then responsible to
> ensure the payment reaches you on time. If you are not ready for
this
> change in 2010, please start planning for it for 2011!!
>
> Thanks.
>
> James May
>
>
Advance Personal Property
First, thanks for your response. It is important to
us to know how people feel about what we are doing.(good or
bad) We are always looking for ways to better serve the public.
>
> We are trying to inform others of the Preminder program and
would like to put some responses we have received about it on
our webpage.
>
> Would you allow us to put your response on the web page in an
effort to encourage others to consider using this informative
tool?
>
> Thanks
>
> Randy A. Faircloth
> Wilson County Tax Administrator
> (252) 399-2900
No Approach
What did we learn?
Identify the personal property
Know your sources
Educate the taxpayer
Take a little time now and save some stress later
Communicate regularly
Implement a preminder/reminder program
IF IT AIN’T BROKE;
BREAK IT, EXAMINE IT
AND
MAKE IT BETTER
“IT’S ALWAYS EASY WHEN YOU DON’T
HAVE TO LOOK AT THE BIG PICTURE”
Advance Personal Property
Change Happens
“When you’re finished changing,
you’re finished.”
Benjamin Franklin