Transcript Slide 1
NetVanta Unified Communications
Evolution of Unified Communications
Business Value
NetVanta UC
NetVanta 7000 Series
Total Access 900
NetVanta 6000 Series
Unified Communications
Data, voice and video convergence
Infrastructure
Switches
Routers
T1/E1 connectivity
Evolution of Communications
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What is Unified Communications?
Unified Communications*
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Telephony
Conferencing
Messaging
Instant Messaging/Presence
Clients
Business Enablement
Communications Enabled Business Processes (CEBP)
– Consolidated Administration
Many different definitions but Unified Communications
vendors tend to agree:
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Multi-modal
Integration of real-time and non-real time communications
Sense of urgency and quality of experience
Gartner “Critical Capabilities for Unified Communications”, August 10, 2009
Transcends normal boundaries of *Source:
time/space
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What is the Business Value of UC?
The business definition of UC is somewhat simpler:
Communications integrated to optimize business processes.
The key point about UC from a business perspective is not what it
is, but rather:
– “What can UC actually do for me and my business?”
– “How can UC fit my business, not the other way around?”
– “Does it have to be complicated?”
• UC improves the processes that a business uses to make it more
efficient or to provide competitive advantage.
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Increase revenue
Lower costs
Improve service
Increase productivity
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ADTRAN Unified Communications
IP Telephony & UC Bundles
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Business Communications System
Enterprise Communications Server
NetVanta 7060
NetVanta 7100
UC & Application Servers
– Unified Communications Server
– Business Applications Server
Desktop Clients
– NetVanta UC Client
– ADTRAN Softphone
IP Phones
– ADTRAN IP 700 Series phones
– Partner phones:
Polycom
Snom
Grandstream
Aastra
Branch Office Extension
– NetVanta 6355
– NetVanta 6240 Series
– Total Access 900/900e Series
Gateways
– NetVanta 600 Series
– Partner gateways:
Dialogic
Audiocodes
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Internetworking Product Portfolio
Converged Access Solutions
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IP Business Gateways (IPBGs)
Integrated Access Devices (IADs)
Access Routers
GPON
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Unified Business Solutions
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Unified Communications
Premise-based IP PBX
IP Phones
LAN Switches
Wireless Access Points (WAPs)
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Addressable Market Segments
Multi Site
Distributed Enterprise
• Several locations,
potentially equal in
size
• Sites connected
using SIP or
traditional trunks
• Numerous business
locations
• Large headquarters
with smaller branch
offices
Single Site
• Solutions for 10 to
2,000 users at a
single location
Vertical Markets:
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Banking and Brokerage
Government
Healthcare
Education
Legal
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Manufacturing
Non Profit Organizations
Professional Services
Technology
Insurance
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Media and Entertainment
Retail
Utilities
Transportation
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NetVanta UC Server
NetVanta Unified Communications
(umbrella brand for all of ADTRAN’s new UC products)
NetVanta Unified Communications Server
NetVanta Business Communications Systems
NetVanta Enterprise Communications Server
NetVanta Business Application Server
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Adding Business Value
Communications Systems
NetVanta Enterprise Communications Server
NetVanta Business Communications System
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Enabling other systems
NetVanta Business Application Server
NetVanta Unified Communications Server
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NetVanta UC Cross Selling Matrix
Communications
NetVanta Business
Communications
System
NetVanta 7060/7100
Access Gateways &
Branch Office Solutions
Network Infrastructure
Phones
NetVanta 6355
IP700
Polycom
NetVanta Enterprise
Communications
Server
NetVanta 7060/7100
NetVanta 6355
IP700
Polycom
NetVanta Unified
Communications
Server
NetVanta Business
Application Server
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Dialogic
Dialogic
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ADTRAN and the UC Market
75 – 2,000 users per
location
Process -Centric
applications (CEBP)
NetVanta Enterprise
Communications
Server
NetVanta Business
Application Server
10 – 100 users per
location
NetVanta Business
Communications Server
Or
7100/7060
Add UC to Existing PBX
NetVanta Unified
Communications
Server
Unified Communications Prospect
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Customer Applications
How to connect to customers – their needs
– Unified Messaging
– Fax
Inbound/Outbound fax
Single number DID fax
– Inbound IVR
– Outbound IVR
– Notification services
– Paging and alerting
– Database Integration
– Call redirection
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Unified Messaging
Plug-ins
– Microsoft Outlook (Exchange Server)
– Lotus Notes (Lotus Domino)
– Google Gmail
Additional Client Support
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Outlook Web Access (OWA)
RIM BlackBerry Enterprise Server
Windows Mobile® Smartphones
Other Smartphone Devices (ActiveSync)
Telephone User Interface
Return on Investment (ROI)
– Time Savings
Travelling employees save on average 55 minutes/day through more efficient message
management. Mobile device support – Blackberry, iPhone, Windows ActiveSync –
increase those savings. No longer calling into voicemail to see if there are any voice
messages.
Office employees save on average 43 minutes/day managing voice, fax and e-mail
messages from their inbox
Savings of 12 minutes/day managing voice, fax and e-mail messages over the phone
using their e-mail client makes it easier to forward, reply to messages from a single
interface
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Click to Dial
Outlook integration
Click to dial from Outlook Contacts
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Visual Auto-attendant
Reason for visual auto-attendants
– Human’s are visual by nature
– Visual management allows call flows to be created that does not require
logical or spacial leaps.
– WYSIWYG
ROI
– Visual management of automated attendant
– Quick to prototype, test and deploy
– Integrated audio management
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Fax Services
Reasons for fax services
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Privacy / confidentiality
Productivity improvements
Legislation (HIPAA)
Environmental – Green initiatives
Industries
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Healthcare
Legal
Financial
Real Estate
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Fax Services
Return on investment (ROI)
– Maintenance savings
$60 - $200 per month maintenance contracts
– Personal productivity improvements / Time savings
2 minutes / fax to distribute incoming faxes
5 minutes / fax to send an incoming fax
– Waiting for busy fax machine
– Waiting for fax confirmation report
– Resource savings
Estimated 3¢ / page (Paper, Ink and maintenance)
– Facilities savings
Share lines for voice and fax
Convert analog lines to PRI DID ($40.00/line vs. $4.00/DID)
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Fax Services
Outbound fax
– Fax print driver
Inbound fax
– Personal DID fax
– Shared voice/fax number
– Fax-to-e-mail
Fax on demand
– Caller selects fax number
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Notification Services
What is the impact when someone
misses an appointment?
– Dental offices
– Doctors Offices
– Automotive Dealerships
ROI = value of missed appointments
/ cost of the solution
Reminder services
Lets you drive existing and new business
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Find-me follow-me
Individual User Notification
– Find-me follow-me
– Active Message Delivery
– Email notification
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Notification Services
Integrated with service environment
Import lists of calls
– Sequential calling
– Parallel calling
Beneficial Features
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Answering machine detection
Priority scheduling
Reporting
Live status
Pause
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Multi-National IT Equipment
Vendor Service Department
High level
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Management of after hours schedule
Allow callers to leave message after hours
On duty technicians notified
Call escalation to managers if not responded to in a given amount of time
Call traceability and logging
Benefits
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Allowed company to honor service level agreements (SLA) with customer
Real time notification, increased efficiency
Consistent customer experience
Eliminated errors
ROI
– Savings of 6400 Euros/Month by not employing new people
– System payback <4 months
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Inbound IVR
Customer self-service
– Each business’s data is its own and therefore
unique
– Every business has customers that can help
themselves
ROI
– Staff efficiencies:- eliminate providing same answers over and
over again
– Retrain staff for higher value duties
– 24x7 customer self service
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Inbound IVR
Customer’s Experience
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Partner’s Expertise
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Outbound B2B Call Center
High Level
– Agent transfers outbound call to UC Server
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when they encounter an answering device
– UC Server waits until the end of announcement and then leaves a
message
– Prototype – 3 hours service development
Benefits
– Agents spend roughly 20-30% of their time leaving messages on
an answering machine
ROI
– 100% increase in the number of calls,
– 50% increase in the number of call completions.
– The expression on an agents face when they don’t have to
repeatedly leave the same message on an answering machine:
PRICELESS
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Paging and alerting solutions
Industries
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Schools
Hospitals
Retail
Car Dealerships
Overhead paging
– Integrate different paging techniques
– Existing PBX
– VoIP Speakers, Amplifiers
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Paging and alerting solutions
Paging devices
– Paging connected to PBX
– Set paging on PBX
– IP speakers
Unicast paging
Multicast paging
– SIP Phones
Paging groups can contain
devices from different groups
Types
– Live paging
– Queued Paging
Pre-recorded audio
On-the-fly
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Call Redirection
Industries
– Territory based customer facing organizations
Route callers to the correct location
– Time of day
– Calling telephone number
Area code, office code to a specific person or group
– E.g. last time you called you spoke with ...
– E.g. Territory mapping based on phone number
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Call Redirection
Redirect calls based on information from the caller
– Telephone number
– Information entered by caller
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Rubber Stamp Company
Rubber stamps manufacturer for large national retail
outlets (Staples, Office Depot, Wal-Mart, etc...)
High level
– Calling line ID match to store location
If not match then prompt for store
Route selected customers to live operator
– Enter in order number
UC Server provides a status to the caller
Benefits
– Provides selective service levels
– Provides 7 x 24 service
– Reduced man power
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Real Estate
High level requirements
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Never miss a call
Simplified management
Heavy faxing
Notification
Real Estate – “Talking house”
– Specific details on a property
Audible walk-through of a property
– RE Agent captures information about the caller
Offers the caller to transfer to Real Estate Agent
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Talking House
Customer’s Experience
Agents Experience
Partner’s Expertise
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Business Communications System
Bundles – 100 User
Business Communications System
– 7100 Bundle
– 7060 Bundle
– After market bundle (after initial system sale)
Bundles include:
– 100 Advanced Users, 8 Ports, 2 Fax, Data
Source Connector, Click-to-Dial, Conference
Server
– Products can be expanded by licensing
Product
Part Number
7100 with NetVanta UC (100 User)
4200796G1#UC
7060 with NetVanta UC (100 User)
4700706G1#UC
Software Only (100 User)
1950101BSG1
Price (MSRP)
$
6,345.00
$
5,645.00
$
1,750.00
– Server sold separately
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Business Communication System
Bundles – New 30 User Bundles
New Value-Based Bundles for small business customers needs!
7100 only bundle
– Includes 7100 chassis limited to 30 users maximum
– 30 users includes IP devices, analog lines, virtual mailboxes, remote phones and soft
phones
– Add any cards for T1, FXO, or more FXS at standard pricing
7100 bundle with 30 UC users
– Includes 7100 chassis limited to 30 users maximum, plus 30 UC licenses
– 30 users includes IP devices, analog lines, remote phones and soft phones.
– 30 Advanced Users, 8 Ports, 2 Fax, Data Source Connector, Click-to-Dial, Conference
Server
– Add any cards for T1, FXO, or more FXS at standard pricing
– Does not include the server. Specifications are available
Product
Part Number
Price (MSRP)
7100 only (30 User)
4200796G1#VSMB
$
3,195.00
7100 with NetVanta UC (30 User)
4200796G1#UCVSMB
$
3,695.00
Limited time offer: Begins April 5 through Sept 30, 2010
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ACES
Suite of services for successful initial deployment and ongoing
support
– Installation services (Gold, Silver, Bronze)
Project communication and management
Pre-installation visit
Stage and configure equipment
On-site deployment with test and turn-up support
Training
– Software Assurance
Access to software updates
Technical support assistance
– Professional Service Vouchers
Design changes and new feature implementations
Business integration services
– Database integration
– IVR systems
– Notification Systems
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Need Additional Support?
Quote Assistance
– Applications Engineering
– Price List/Quote Tool
ACES Business Office
– +1 (888) 87-4-ACES [+1 (888) 874-2237]
– General questions and order status
[email protected]
– Installation questions and order status
[email protected]
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Question and Answers
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Sales Strategies – 7000 Series
SP Value
– All-in-one business communications solution:
PBX with auto attendant and voicemail, PoE Switch, Firewall, Router
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Single device to install, configure and manage
One solution that scales from 10 to 100 users
No hidden costs or per user fees
Free software upgrades
ACES Service offerings
Customer Value
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Reliability: Solid state, no moving pieces
Small footprint
Flexible service options: Analog, T1, PRI and/or SIP trunks
Simple upgrade path to Unified Communications with NetVanta
UC
– Flexible and easy to use
– Five-year warranty
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Sales Strategies - BCS
SP Value
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Offer a competitive offering against other competitors in their space
Attractive margins
Sell a complete end-to-end solution
ACES Service offerings
Customer Value
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True Unified Messaging
Visual voicemail and automated attendants
Integrated fax support
Flexible and easy to use
Competitive Highlights
– ShoreTel – Doesn’t have true Unified Messaging, doesn’t have visual
auto-attendants or IVR; no integrated fax; no integrated switching,
routing, PoE, VPN
– Cisco – changes Active Directory to integrate with Exchange; doesn’t
have visual auto-attendants IVR; no integrated fax
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