Transcript Alcatel-Lucent Overview

Enterprise Overview
February 2009
Agenda
Alcatel-Lucent Enterprise Organization

Overview

The Dynamic Enterprise

Partners and customers
2 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent
3 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent at a Glance
Ben Verwaayen
Chief Executive Officer




Worldwide Presence: More than 130 countries
Annual Revenues: €16.98 billion (2008)
Employees: ~76,000
Employee Nationalities: More than 100
R&D PROFILE





Budget: €2.4 billion
Active Patents Held: More than 25,000
Patents Awarded in 2007: 3,000
Nobel Prizes Won: 6
600 experts in more than 100 worldwide
standards organizations.
Paris
Global Headquarters
4 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
2007 Market Share Highlights
Broadband Access
#1
with 44% of DSL market share
(1)
Optics (Terrestrial and Submarine) with 23.5% of market share (2)
CDMA with 47.4% of market share (6) Included in 1st tier WiMAX vendors (7)
Western Europe Enterprise Telephony with 21.2% of market share (8)
#2
IP/MPLS Service Edge Routers with 18% of market share (3)
Global Telecom Infrastructure Services with 9% of market share (9)
Network Consulting and Integration Services
with 14% of market share
#3
(10)
GSM/GPRS/EDGE Radio Access Networks with 10.1% of market share (4)
W-CDMA with 10.5% of market share (5)
* In revenues
(1) Dell’Oro Group
(2) Ovum à présent
5 | Enerprise Overview | February 2009
(3) Ovum à présent
(4) Dell’Oro
(5) Dell’Oro Group
(6) Dell’Oro Group
(7) Current Analysis
(8) Synergy Research Group
All Rights Reserved © Alcatel-Lucent 2009
(9) Technology Business Research
(10) IDC
Innovation Leadership
A Spirit of Open Innovation that Leads the Industry
 Alcatel-Lucent Bell Labs has unrivaled technical depth and breadth.
 At the heart of our solutions are disruptive Bell Labs technologies
and compelling new products that our customers value.
 A heritage of creating life-changing innovations: DSL, PON, WiMAX,
WDM, computer networking, the transistor, digital signal processing,
the charge-coupled device (CCD), the communications satellite,
the laser and cellular telephony.
 Alcatel-Lucent Ventures incubates and commercializes innovation
for key customers.
6 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent offers unparalleled portfolio, expertise
Global Reach
Bell Labs
Research and Innovation
Technologies,
product/solution
enhancements
“Enterprise”
Products
Converged IP, UC,
Mobility, optical,
Security,
IP, access
Management
“Carrier”
Products
Services
Worldwide
7 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent results at a glance
Revenues
Alcatel-Lucent
Enterprise
 Year 2006
€18.3 billion
€1.5 billion
 Year 2007
€17.79 billion
€1.56 billion
 Year 2008
€16.98 billion
€1.59 billion
8 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
A Closer Look at Our Financials (2008)
Revenue by Region
Revenue by Business Group*
Services
Europe
Asia
Pacific
~19%
~35%
Enterprise
~20%
~10%
~16%
Rest of
the
World
~70%
~30%
Carriers
North
America
*Reflects prior organizational structure.
9 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Enterprise organization
10 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Enterprise organization
Led by Tom Burns,
President Enterprise and Vertical Markets and
Enterprise Products Group
Enterprise Products Group
 Mid and Large Enterprise
 Office Solutions Group
 Security Solutions
 Operations and
Supplier Quality Management
 Industrial Components
11 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Benefits We Bring to Enterprises and Vertical Customers
 Interconnecting enterprise networks, people, processes
and knowledge for competitive advantage through
strengthened relationships, simplified communications
and improved performance.
 Work with customers to deploy dynamic communication
solutions that are user-centric, process-enabled and driven
by content and context—making every interaction
between employees, customers, partners and suppliers
a business opportunity.
 Solutions and services designed to make it easier for
enterprises to share business-critical multimedia
information in real time.
 Solutions backed by a comprehensive portfolio
of professional services.
 More than 2,100 partners—including service providers—
around the globe.
12 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Enterprise Products
We are helping dynamic enterprise and government customers
worldwide interconnect their networks, people, processes and
knowledge to make money and save money.
Offer
Unified communications and contact centers,
IP telephony, IP address and performance management software, data networking
and security solutions.
Market Leadership
#1
#2
#1
#1
in contact center
software
in contact center
agent positions
in Western Europe
enterprise telephony
in IP address
management software
Gartner’s
100
leadership quadrant for telephony, contact
center and unified communications
million customer interactions managed every day
by more than 3,300 enterprises through contact
centers operated by our customers
13 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Worldwide leadership
Gartner’s Magic QuadrantsTM places Alcatel-Lucent as a leader
Ability to Execute
Challenger
Leader
Leader
Internet Voice Routing/
Enterprise Voice Portals
EMEA/APAC/NA (February 2008)
Contact Center Infrastructure
Niche Player
Visionary
Alcatel-Lucent and Genesys
Worldwide (November 2008)
Unified Communications
Worldwide (September 2008)
Completeness of Vision
Corporate Telephony
Worldwide (August 2008)
Source: Gartner (www.gartner.com)
14 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Recent awards
Security -- OmniAccess 3500 Nonstop Laptop Guardian
 Bronze medal winner “2008 Editor’s Best Awards” Security category by Penton
Media’s Windows IT Pro magazine. (July 2008)
 Bronze ranking, 2007 “Readers’ Choice Awards” in the emerging technology
category. Editors of TechTarget's® Information Security™ magazine and
SearchSecurity.com™
(April 2008)
 Best Wireless/Mobile Product award for 2008, Info Security
 2007 Product of the Year award, INTERNET TELEPHONY magazine (March
2008)
 2007 3G CDMA Industry Achievement Award for Innovation in Wireless
Enterprise Solutions Development for SprintSecure Laptop Guardian (with the
OmniAccess 3500 NLG), CDMA Development Group
 A winner of the 2007 Tomorrow’s Technology Today Award,
Info Security Products Guide (August 2007)
15 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Recent awards, continued
Data networking
 Alcatel-Lucent OmniSwitch 6855 awarded first prize, networking category
ComunicacionesHoy magazine best IT products and solutions (Spain, October
2008)
 Alcatel-Lucent awarded Best Fixed Networking Product Range
in the fourth annual NME Innovation Awards 2008, which recognized the best
networking projects, products and individuals across the Middle East.
(Dubai, May 2008)
 Alcatel-Lucent VPN Firewall Brick® 1200 -- overall winner of Network
Computing’s benchmark test of security appliances, taking first place in both
the VPN test and the firewall and quality-of-service test (August 2007)
 Alcatel-Lucent OmniSwitch 6850 and OmniSwitch 9800 – Tolly Tested Functionality Certification and Cooperative Interoperability
Evaluation. (July 2007)
16 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Recent awards, continued
Applications
OmniTouch 8610 My Instant Communicator
 A recipient of the 2007 Product of the Year Award for its ground-breaking
advancements to UC technologies, Unified Communications Magazine (March
2008)
 Named a top performer by Miercom (February 2008)
Contact Centers
 Genesys named “strong performer” in interaction-centric customer service
software, “The Forrester Wave: Customer Service Software Solutions, Q4
2008.”
(October 22, 2008)
 Genesys named Company of the Year in Customer Service for North America
and Contact Center Applications Vendor of the Year in Asia Pacific, Frost &
Sullivan (February 2008)
17 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Mission and vision
Alcatel-Lucent EPG mission
Leading the competitive transformation of our enterprise and government
customers by delivering secure, end-to-end business critical communications
solutions that enable new business generation.
Our vision for the dynamic enterprise
The performance of a company will be linked to
its ability to integrate its core assets —
network, people, processes and knowledge —
with secure always-on communications.
18 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Analysts on the Dynamic Enterprise
In order to make the Dynamic Enterprise happen, companies should take
infrastructure and architecture decisions from a Web 2.0 standpoint...
The vision of Alcatel-Lucent, reflected in its roadmap, is good because it
enables companies to deploy new solutions in a financially conscious way,
evolutionary and not revolutionary.
Sheila McGee-Smith, President of McGee-Smith Analytics
19 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
The Dynamic Enterprise vision
20 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Connecting Knowledge
Dynamic Communications Framework
•
•
•
Real-time communications in enterprise 2.0 services
Extended presence information
Context & content driven communications
•
•
•
Business process routing
Services oriented architecture
Industry-specific solutions
•
•
•
Advanced mobility
Unified Communications
User profiling
•
•
•
IP LAN, WAN and voice infrastructure
Network and applications management
User-centric security
21 | The
Enerprise
Dynamic
Overview
Enterprise:
| February
A Business
2009Update | Sept. 2008
All Rights Reserved © Alcatel-Lucent 2009
Expanding our portfolio
In-house development
Targeted acquisition
Partnerships
Investing in voice and data infrastructure
Rounding-out portfolio
Expanding & innovating security & mobility
Supporting open framework to increase choice
Driving customer service transformation
22 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Investing in our go-to-market
Customer intimacy
Partner acceleration
Solution development
Targeting specific industries
Concentrating on key global accounts
Capitalizing on relationships with
service providers
Improving channel management
Creating value through end-to-end solutions
that leverage our complete product portfolio
23 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Worldwide Partners
Business Partners (1600)
Applications Partners
Leveraging the customer direct
touch approach and relationship
Complementing our apps. portfolio
with an extended offering
Terminals … Communications … Mobility …
Management … Security … Contact Centers …
Hospitality … Healthcare … Finance …
24 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Global experience in delivering business critical solutions
Education
Energy and Utilities
Healthcare
Healthcare
Government
Finance
Transportation
Hospitality
25 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
Customers value Alcatel-Lucent solutions
Dan Drawbaugh, Chief Information Office, UPMC
“Alcatel-Lucent’s innovative products will allow for seamless communication by
integrating voice and data networks. This initiative will expand to meet UPMC's
needs regionally, nationally and internationally.”
Jim Fraley, Director of Information Technologies for GRDA
“The greatest challenge we faced was how to bring multiple legacy and future
technologies onto a single platform and being able to manage it. Alcatel-Lucent
presented a complete, end-to-end solution that is highly reliable, highly
scaleable, easy to manage, and is built on an open architecture.”
Dan Hollins, Assistant Vice President/Business Analyst Global Equities Division,
Citigroup
“Our sales force and research teams are now able to get messages to market in a
timelier manner, whether from the office, home or the road. The business
benefit for Citigroup is being able to reach more clients faster.”
26 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009
www.alcatel-lucent.com
27 | Enerprise Overview | February 2009
All Rights Reserved © Alcatel-Lucent 2009