Transcript Support Services API V1.0

Warranty Status API Overview
Warranty Status API – Overview
•
What is it?
Application Programming Interfaces (APIs) enable direct communication between customer and Dell IT systems
via industry standard protocols.
• This API returns warranty entitlement and system configuration information directly from Dell to the customer’s
environment.
• An extension to the customer’s Help Desk system enabling a single console to assist with the management of
product warranties.
• Connection: receive real time warranty entitlement and expiration data, plus as-shipped configuration information.
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Customer
Benefits
• Control: Customers may use this information to proactively manage their Dell IT systems.
How to get
started ?
•
Download the How to Get Started document.
•
Or contact [email protected] to request information.
• Convenience: accessing up-to-date data within customer’s own IT system leads to an enhanced customer
experience.
Dell Global Support and Deployment
Warranty Status API - Capability Definition
Is
Is Not
A Capability to gather warranty information directly from Dell via customer’s own IT
via customer’s own IT system (i.e. Help Desk)
Not a stand alone offer
Data connection between customer system and Dell Help Desk
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Graphical User Interface (GUI)
Capability to be integrated by customer
Dell Managed Service
Standard off the shelf capability – not customisable
Customised solution
All warranty entitled customers
ProSupport entitled customers only
Both in-warranty and out-of-warranty Customers
In-warranty customers only
Configurable to query batches of services tags from 1-100
Configurable to batches in excess of 100 service tags
Throttling to limited number of calls
Open volumes / unlimited calls
Returns warranty information status that may be used for manual online warranty renewal
manual online warranty renewal
Automated Warranty Renewal
Dell Global Support and Deployment
How to Get Started
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Dell Global Support and Deployment
Warranty Status API - Onboarding Process
Customer completes questionnaire and
sends to Dell
Dell sends API Software Development
Kit (includes License agreement)
Customer agrees to License to access
API Software Development Kit
Dell sends API key with test tags
Customer integrates API and tests in
sandbox
Dell provides self-certification process
Dell validates self-certification
Customer executes self-certification
Legend:
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Customer
 promotes sandbox key to
production
Customer uses production URL
Go Live!
Dell
Dell Global Support and Deployment
Warranty Status API– Typical High-Level Schedule
Warranty Status API, High Level Schedule
Activity
Customer completes/ returns API questionnaire
Dell provides API bundle and License agreement
Customer agrees to API License terms
Dell provides API unique key, supporting docs
Customer integrates API into their system
Customer carries out API Sandbox testing
Customer carries out self- certification
Dell validates self- certification
Production Go- Live
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Time
(wks)
wk1 wk2 wk3 wk4 wk5 wk6 wk7 wk8 wk9 wk10
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Dell support and guidance is available during the integration/testing phase.
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Certification process documentation and supporting information are available.
Dell Global Support and Deployment
Warranty Status API – Resources
Links
• API Community page
• How to Get Started Document
Get Started
• Follow the steps in the How to Get Started Document to request the Warranty Status API.
• If you have questions throughout the process, feel free to contact
[email protected] for more information.
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Dell Global Support and Deployment