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ISO 9001:2015 Revision
Explaining the Key Changes
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08/12/2015
Agenda
• A changing world - background to the revision
• Why ISO 9001 is important
• What are the key changes
• What are the benefits
• What we need to do
• Our project team
• Next steps
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08/12/2015
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A changing world since 2000
1) Increasing market competitiveness and price sensitivity
• nationally
• internationally
2) Recession led restructuring
• complex
• leaner with less resources
• cost conscious
3) Better understanding of risk prevention
4) Greater focus on corporate reputation and governance
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08/07/2015
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Background to the revision
• All standards are reviewed regularly to ensure they:
• Adapt to a changing world
• Place greater focus on the customer and enhanced customer satisfaction
• Reflect increasingly complex organizational environments
• Address the needs of all relevant parties/stakeholders
• Major changes include:
• A foundation for the integration with other management systems
• An introduction to risk-based thinking
• Aligning QMS policies and objectives with organizational strategy
• Greater flexibility with documentation
Customers remain the
primary focus
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08/12/2015
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Why ISO 9001 is important
ISO 9001 has helped millions of organizations throughout the world to
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Improve products and services
Inspires trust in our business
Reduce the likelihood of mistakes
Attract new customer
Access tender list
Increase competitiveness
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ISO 9001 – Key changes
Leadership
Risk
Context of
Organization
Annex SL
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• There is a greater emphasis for senior managers to be involved
in the strategic alignment of the management system
• An effective risk management process will be critical for
successful certification to the new version
• Relevant needs of interested parties are a new focus
• The standard has been written in accordance with the new high
level structure with a more holistic approach
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ISO 9001 Key differences
ISO 9001:2008
ISO DIS 9001:2014
0 Introduction
0 Introduction
1 Scope
1 Scope
2 Normative references
2 Normative references
3 Terms and definitions
3 Terms and definitions
4 Quality system
4 Context of the organization
5 Management responsibility
5 Leadership
New requirement
Enhanced requirements
6 Resource management
6 Planning
Significant change
Enhanced requirements
7 Product realization
7 Support
Enhanced requirement
New requirement
8 Operation
New requirement
Enhanced requirement
Simplified requirement
Enhanced requirement
9 Performance evaluation
New requirement
10 Improvement
More structured approach
8 Measurement, analysis and
improvement
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Benefits
• Bringing Quality into the heart of our business
• Quality management will be integrated and aligned with our business strategies
which will improve performance and drive real value
• Introduction of Risk & Opportunity Management
• Will help identify and manage risk more effectively and opportunities that
contribute to bottom line improvements
• An Integrated Approach
• It will be easier to implement more than one management system providing a
more holistic view leading to cost savings
• Leadership
• Greater involvement by our leadership team will ensure that we’ll all be
motivated towards the organizations goals and objectives
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What we need to do
• Set up a project team to manage the changes
• Communicate the project across the whole organization
• Create an implementation plan and monitor progress
• Take a fresh look at our QMS
• Highlight the changes as opportunities for improvement
• Make changes to our documentation to reflect the new structure (as necessary)
• Implement the new requirements on leadership, risk and context of the organization
• Review the effectiveness of our current control set
• Carry out an impact assessment
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Our Project Team
• Insert Names
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Next Steps/Timescales
• Insert timescales…
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