Transcript Welcome to CCE Presentation

SERVICES OVERVIEW
Presented By
Matt Allaway – Head Of Partnership Sales (CCE)
Presentation Agenda
• CCE Partner Overview
• Our Services
• Service Overview
• Reseller Benefits
• Summary
CCE / Partner Overview
Quick facts:
Over 34 years IT Support Experience
Over 95% retention over past 4 years
Full multi vendor support – Server / Desktops / Printers / Comms
UK Based 24/7 Call Centre
Full UK Mainland Coverage / Global Delivery
Dedicated Account Team – Internal / External Support
Committed to long term relationships
Fully Qualified Technicians
Industry Recognition
ISO 9001 Quality Management System
ISO 14001 Environmental Management System
ISO 27001 Information Security Management System
What we do:
Our primary services provide all elements of traditional break fix maintenance support across the UK and Europe ensuring optimum performance from
managed services, to a fully outsourced IT solution. Scalable services include hardware support, managed print services to service desk solutions. We
believe that after 34 years of delivering services we have developed a model that works for businesses, in an age where effective support makes all
the difference to the smooth running and profitability of any organisation .
Services include…
Hardware Maintenance Support
Flexible approach to protect your investment for out of warranty hardware
Asset Management
Asset schedules for all hardware and software
Managed Print
Flexible approach (Fleet Take Over) / Replace
Private Cloud
Managed end-to-end voice and data for your private cloud business solution
Managed Services
Consultancy, asset & lifecycle management
Outsourcing & Co-sourcing
An unparalleled audit of your IT function
Services Overview
What can we offer you ……..
True Multi Vendor 3rd Party Hardware Break Fix
Flexible Terms / Contract Offerings
Pro Rata Additions and deletions
Compete against Manufacturers Warranty option’s
Fixed SLA’s as standard
Enhanced SLA’s without the premium
Competitive Rates against post warranty
Lead times hugely reduced
Quick turnaround of quotes
Contract take on 10 days
Non Corporate Approach
Respond and support to reseller needs
Reseller Benefits
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Single Point Of Contact
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Single Credit Line
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Reseller Support to Promote / Develop Services Offering
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Multi Vendor Approach from single supplier
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Attach services to product sales for increased margin
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Ties client’s in
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No outlay / Administration costs, Just time
How does it look ?
Reseller
Pre Sales
INGRAM
MICRO
Product Supply
Disposal
Hardware
Break Fix
Deployment
Professional
Services
Asset
Management
Summary
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Ingram seen as an extension to your sales team
Using best of breed service partners
Single point of contact for all product / services
SKU based pricing for regular service options
Multi Vendor Support
Upsell at source
Support in developing your services offering
Be seen as a key account
Increase Revenue / Margins
Thank You For Listening