Transcript Lawson - Corporate Template

Lawson Learning 2008
Judith White
Director, Lawson Learning International
Agenda
 Who is Lawson Learning (no longer “the best kept secret?”)
 Our Vision
 How you see us
 How we support Lawson Customers
 Learning Options
 What we’ve improved since 2007
 Learning Tracks
 Learning Accelerator
 New courses
 New Website
7/8/2015
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Lawson Learning
 Overview
• Lawson Learning is a key part of Lawson’s portfolio of professional
services.
• Our business exists to ensure that customers, partners and field
consultants know how to leverage Lawson to improve business
operations and intelligence.
• We service global customers at all stages of the Lawson lifecycle,
whether they are implementing, optimizing, or expanding their Lawson
solution.
• Lawson Learning is an insurance policy for our customers,
 Vision
Innovative, learning solutions that accelerate the time for project
teams, support staff and users to get - and stay - “Lawson smart:”
Increasing user adoption
Enhancing the return on your investment
Lawson Learning … simply smarter!
7/8/2015
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Research Says Learning Is Important To ERP Success
 Training is consistently an under-budgeted item and is often the first
item cut in the budget … each hour of effective training is worth
five hours to the organization because well-trained users (1) reach
the required skill level in less than a quarter of the time, (2) require
less assistance from peers and help desks, and (3) spend less time
correcting errors (Gartner, Slater, Aldrich, 2000).
 Research shows learning makes significant impact on core software
business results:
– Trained customers are 60% more successful
in achieving their expected business benefits.
– Trained customers use 20% more product
features
Business Objects internal study, 2006
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Research Says Learning Is Important To ERP Success
Consequences
User Competence

highly
competent
Single biggest reason why enterprise
application implementations fail is a
failing
result of insufficient end user
education (Cap Gemini)
competent

66% of implementations don’t yield
intended ROI due to adoption
problems (AMR Research)
sub
standard

User support is the single biggest
cost associated with application
utilization (Gartner)
Source: Meta Group
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How you see us - Survey results 2008
 What you’ve said
– 81% of respondents were aware we existed .. We aren’t a secret
anymore!
– But less than half (48%) had used Lawson Learning post
implementation
– 54% rated us as “good – excellent”
– But 29% rated us as average
– Only 43% of you wanted training in version 7.1
– Finance management, supply chain planning, and customer sales
planning were the top topics
– You strongly favor face to face instructor led training, but virtual
training and self paced were acceptable when required.
Lawson Learning … simply smarter!
7/8/2015
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Who is Lawson Learning? Our “scorecard”
Course Statistics
Courses scheduled
Mar
44
Q408
Apr
51
May
44
Courses completed
21
26
15
21
11
9
27
Client personel trained
97
156
64
115
60
74
242
Client training days
267
411
255
421
158
263
800
New courses
0
2
0
0
0
0
5
Updated courses
3
2
0
6
0
0
120
134
134
134
138
138
Total courses available
Q109
June July
39
39
Q209
Aug Sept Oct Nov
19
69
143
Lawson Learning … simply smarter!
7/8/2015
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Who is Lawson Learning? Our “scorecard”
Course Statistics
Eval Statistics
Instructor
Course Materials
Technical Environment
Mar
Q408
Apr
May
85
87
80
88
80
81
93
89
85
Q109
June July
87
84
79
87
83
79
Q209
Aug Sept Oct Nov
88
83
85
88
79
82
Lawson Learning … simply smarter!
7/8/2015
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Use
How we support you = Complete Learning Solution
Online
Learning
Library
Concept
Setup
Learning
Accelerator
Learning Workshop
Virtual Learning
Lab (vLab)
Learning Labs
Project Life Cycle
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Knowledge Transfer – Traditional (Retention is a Challenge)
User Knowledge
Go Live
Traditional Classroom
training
min
Ebbinghaus’ forgetting curve
Time
10
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Knowledge Transfer – Continuous Learning for Success!
User Knowledge
Go Live
Blended and Contextual
Learning
Traditional Classroom
training
On Demand Learning
min
Ebbinghaus’ forgetting curve
Time
11
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Complete Learning Solution
Use
Online
Learning
Library
Setup
Learning
Accelerator
Concept
Learning Workshop
Learning Lab
Learning Camp
Kickoff
Workshops
Go Live
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Complete Learning Solution
Use
Online
Learning
Library
Setup
Learning
Accelerator
Concept
Learning Workshop
Learning Lab
Learning Camp
Kickoff
Workshops
Go Live
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What we’ve improved : Learning Tracks
 Organized by Lawson
– Application Roles
– Technical Roles
 Summarizes key planning information, including course:
– Title
– Code
– Media
– Length
 Prescribes sequence
7/8/2015
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Lawson Roles
 Lawson M3 – Applications

 Lawson S3 – Applications
–
Customer Sales Management *
–
Enterprise Financial Management *
–
Supply Chain Execution *
–
Supply Chain Management *
–
Supply Chain Planning *
–
Human Capital Management *
–
Manufacturing Operations *
–
–
Strategic Human Capital Management
Financial Accounting *
–
Financial Controlling *
–
Supplier Purchase Management
–
Enterprise Asset Management
–
Equipment Service Management & Rental
 Lawson S3 – Technology
–
Lawson M3 – Technology
–
–
System Foundation
•
Systems Administration: Installation, Java
Administration, Workplace **
•
Migration to 7.1 **
Enterprise Performance Management
•
–
Business Intelligence Installation and
Implementation **
Business Process Management
•
Application Kit, Professional Edition **
* Certification available
** Certification coming soon
System Foundation
•
LSF 9.0 Administration *
•
LSF 9.0 Installation and Migration *
•
Mobile Supply Chain Management
Installation **
–
Lawson Security 9.0 (new role) *
–
Enterprise Performance Management
•
–
Business Intelligence Installation and
Implementation **
Business Process Management
 Other Lawson Qualifications
–
StepWise (all staff augmentation) *
–
QuickStep (Only M3 partners)
•
StepWise certification
•
Other requirements to follow
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Learning Tracks for M3 Applications
Common start up program for all M3 Application Areas
Code
Course Name
MVC
Learning Camp Manufacturing
Method
Days
Rec
Lab
(7.1)
5
M
Description
A Learning Camp is the first classroom course in the initial Startup
program.
Manufacturing is the standard camp with alternatives available by
industry. This course covers how Lawson M3 manages and
integrates the business processes of a manufacturing company.
Included processes are customer order fulfillment, distribution,
manufacturing and procurement.
SMCA
Smart Client Advanced
For Managers
WBT
(7.1)
0.5
R
Code
Course Name
Method
Days
Rec
MES
Lawson M3 Solution
Overview
Lab (7.1)
1
O
This course enables you to make the best use of the Smart Client
user interface through personalization that enables you to adapt the
user interface to your business processes.
Description
The M3 Solution Overview is intended for people at management
level, project managers or others in positions where an overview of
an ERP-system and the core M3 solutions is required.
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Learning Track for M3 Finance
Core training for Financial Accounting
Code
Course Name
Method
Days
Rec
Description
FIAL
Financial Accounting Lab
Lab (7.1)
4
M
This course covers Financial Mgt, General Ledger, Accounts
Receivable, Accounts Payable and Configuration.
FRI
Financial Reporting Introduction
WBT (5.2)
1
R
This course covers the main functions of the financial report
generator such as how to define and print a report, as well as
running reports online or download.
Core training for Financial Controlling
Code
Course Name
Method
Days
Rec
Description
FICL
Financial Controlling Lab
Lab (7.1)
4
M
Mandatory course for Financial Controlling personnel that
includes internal accounting, purchase cost models, costing
product structures.
This course is also valid for 5.2 customers and is a prerequisite
for Inventory Valuation.
BUI
Budgeting Introduction
WBT (5.2)
1
R
Basic introductory course for projects using M3 Budgeting
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Learning Track for M3 Supply Chain Execution
Core Training for Supply Chain Execution
Code
Course Name
SCEL
Supply Chain Execution
Lab
Method
Days
Rec
Lab
(5.2)
3
M
Description
3 day core lab covering the processes of the warehouse department
including item and inventory setup, management of stock both
between warehouses and within individual warehouses, dispatch
handling and inbound goods.
Advanced Training for Supply Chain Execution
Code
Course Name
Method
Days
Rec
Description
TPL
Transportation
Management
Lab
(5.2)
1
R
Covers the transportation management sub process, also known as
dispatch by shipment.
LAI
Allocation Control
Introduction
WBT
(5.2)
1
R
Covers the concept of item allocation and allocation setup rules.
ILSD
Inbound Logistics System Directed Putaway
WBT
(5.2)
1
R
Covers the inbound logistics process and system directed put-away in
particular.
NCSCO
Supply Chain Orders
(SCO)
WBT
(7.1)
1
R
New module at 7.1
FICL
Financial Controlling Lab
Lab
(7.1)
4
O
Covers internal accounting, purchase cost models, costing product
structures. Prerequisite for Inventory Valuation.
HVI
Inventory Valuation
Lab
(5.2)
1
O
Covers how to reconcile and value your inventory. Requires
understanding of costing and potentially transfer pricing rules.
WHI
Warehouse Interface
Introduction (WHI)
WBT
(5.2)
1
O
Optional module. Intermediate course.
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Learning Track for S3 Supply Chain Management
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Learning Tracks
7/8/2015
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Lawson Learning
Empowering Your People – making our customers stronger
• Increased Public Training Schedule
• Learning Camps by Industry
• Specific QuickStep Camps
• Finance Camp
• Net Change Training
Customers
• Java Technology
• Smart Office
• Multi Lingual
• Learning Needs Audits
Lawson
Consultants
Partner
Consultants
• Expert instructors
•On demand courses for
anywhere/anytime learning
•V-lab courses - Instructor led for
interaction and hands-on training,
with no travel
•Learning Accelerator to
accelerate end user training
programs
•51 New courses written since
October 2007, 47 Courses
updated
7/8/2015
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51 New Courses since October 2007
M3
Procurement
S3
Electronic Data Interchange
(EDI) course
M3
Smart Office end user lab
S3
SIM overview
M3
Smart Office overview for
camps
S3
Strategic Sourcing course
M3
Warehouse Mobility
S3
M3
Learning Camp - Rental
S3
M3
QuickStep Distribution
Camp
S3
Web Services Pack
M3
QuickStep Fashion Camp
S3
QuickStep for Government
course
M3
M3 7.1 Install Bootcamp
S3
Lawson Resource Navigator
S3
Smart Office for Users (S3)
S3
Advanced Matching course
S3
Security Basics
HR Functional Reporting & File
Structure 8.0-9.0
S3 install/migration cert
program - course
X3
Landmark
installation/configuration
X3
Smart Office Installation
X3
StepWise Estimator
X3
LTM Employee Space
course
LTM Manager Space
course
X3
X3
X3
X3
M3
M3
M3
Sales Management (SLS)
Net Change
Service (SRV) Net
Change
Rental (RTM) Net
Change
Risk Assessment course
QuickStep overview
course
Quality & Risk - Project
Success in Practice
course
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New Products – Better Ways to Learn
 Learning Accelerator
 Virtual Learning Labs (vLabs)
 Certification
 Profile: Mercury Companies
–
National leader of independent title agency organizations.
Founded in 1947 and today employ close to 6,000 individuals
in over 500 offices located throughout the continental United
States.
–
Lawson client for past five years; previously running 8.02
environment and 8.03 applications
 Challenges
“We made the decision to
handle this ourselves
because we knew it
would be more cost
effective.”
Bevan Bryan, HRIS
Manager
–
Internal deadlines and restrictions mandated an October 1
technical install deadline
–
Desire to move to LSF 9.0 applications; and avoid
decommission date
–
More complex, clustered Windows environment and
customized applications
–
Company philosophy to minimize outsourcing
 Results
–
Met their deadline!
–
First customer through Certification and live on Windows
October 2007
–
High praise for hands-on training, access to LPS consultants,
and documentation received
–
Since go-live, they have accessed the Knowledge Base, but
have not had to make calls to the GSC
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New Website
 Welcome to Lawson
Learning
 Learning Edge
 Learning Lifecycle
 Learning Options
 Learning Tracks
 Regional Learning
Solutions
 Course Registration
 Contact Us
7/8/2015
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Coming soon, 7.1 Application Training Redesign
 Focus is on role-based tracks of core modules
 Ideal for new consultant and staff onboarding and net new
clients
 For each core module courses for:
– Processing (core process transactions)
– Configuring (key configuration and design decisions and impacts)
 Delivery method considerations
– Concurrently creating lab and ondemand version of each course
– Labs to meet client demand, and ondemand to meet JIT needs
for consultant onboarding
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M3 Curriculum Updates
 Training for New Products Available Now
– Lawson Smart Office UI
– ProcessFlow Integrator
 Training for New Products Available at GA
– Planning Workbench
 Fashion
 Food & Beverage
– Stock Build Optimizer
– Lawson Warehouse Mobility
– Analytics for Food & Beverage
7/8/2015
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Power Training at CUE 2009
 Increasing value for Lawson customers!
–
Hands-on application and technical training
–
One trip, one airfare = time and money savings
 San Diego, CA, April 17th – 19th
 Ten courses available for registration:
–
ProcessFlow Custom Solutions, 9.0
–
Lawson Business Intelligence Foundations, 9.0
–
Lawson Security Administration, 9.0
–
Lawson Security Advanced Rule Writing Workshop, 9.0
–
LSF 9.0 Administration for Migration from Environment 8.0.3
–
System i System Administration, 9.0
–
Payroll Process, 8.1/9.0
–
General Ledger, 8.1/9.0
–
Report Writer for General Ledger,. 8.1/9.0
–
Strategic Sourcing, 9.0
–
Additional courses to be announced this month
 Find out more! www.lawson.com/cue2009
7/8/2015
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Summary and Questions
 Who is Lawson Learning (no longer “the best kept secret?”)
 Our Vision
 How you see us
 How we support Lawson Customers
 Learning Options
 What we’ve improved since 2007
 Learning Tracks
 Learning Accelerator
 New courses
 New Website
7/8/2015
Page 28
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