Transcript Heading 1 - Florida Department of Economic Opportunity

Bridging the Gap and Maximizing Resources with Partner
Programs for Positive Program Outcomes
Presented by Mershal Noble
and Danielle McNeil
Purpose
To provide local Trade Adjustment Assistance
(TAA) Coordinators, Wagner-Peyser (WP) Staff,
Workforce Investment Act (WIA) Case Managers
and other partners with information relative to
providing seamless service delivery for tradeaffected workers who are participating in multiple
partner programs.
Objective
To provide a better understanding of how to
serve eligible trade-affected workers utilizing
other partner program services. This seamless
approach promotes consistency, efficiency,
accountability and transparency.
Background
As outlined under the Trade Act of 1974 (as
amended) TAA services were limited to training,
job search, relocation allowances, health coverage
tax credit, trade readjustment allowances and
wage subsidy for older workers. Specifically, rapid
response, core and intensive services including
supportive services were excluded.
Background (cont’d)
The Trade Act of 2002 specifically outlined the
provisions to ensure workers receive rapid
response, core and intensive services from
partner programs (Wagner-Peyser (WP) and
Workforce Investment Act (WIA)) when a petition
has been filed.
Background (cont’d)
Effective February 12, 2011, the United States
Department of Labor issued guidance instructing
Cooperative Workforce Agencies to begin using
merit staff personnel to carry-out the duties and
responsibilities associated with the Trade Act
program. Also, during this same time period, the
Trade and Globalization Adjustment Assistance Act
(TGAAA) expired.
Background (cont’d)
This amendment allows for more flexibility to be
extended to eligible workers, including the
provision of core and intensive services (i.e. initial
and comprehensive assessments).
It also allows case management services using
TAA dollars for certain groups of workers.
Current Guidance
Under the TAA Extension Act signed by President
Obama on October 21, 2011, this program will
provide for case management services utilizing
TAA funds not to exceed a certain percentage of
administrative dollars beginning December 20,
2011.
Current Guidance (cont’d)
The agreement between the US Secretary of
Labor and the States requires that services be
provided to eligible trade-affected individuals. If
TAA funds are lacking, the agreement requires
those partner programs for which the worker
qualifies be used to provide additional services
based on the partner program’s allowable
services.
Creating Successful Partnerships
The merit staffing requirement under the Trade Act
Program created an atmosphere for successful
partnerships to develop and thrive. With the local TAA
Coordinators serving both WP and TAA, full partnership
is essential.
Secondary partnerships may also be created for those
eligible trade-affected workers who qualify for other
programs and services, such as WIA. Therefore, it is
more likely that an eligible trade-affected worker will be
enrolled in multiple programs and jointly managed.
Program Coordination
Coordination and alignment with WP, WIA, TAA, UI
and other One-Stop Career Center partner
programs are encouraged by the USDOL
Employment and Training Administration (ETA).
This provides for spending strategies to be aligned
with the use of other federal and state resources to
ensure the most efficient and effective use of all
funding.
An Integrated Approach
We recognize the importance of creating a more
integrated approach using TAA program funding
along with other partner program resources.
As we incorporate an integrated system of
program services and funding, a more
comprehensive delivery process evolves.
Where Do We Begin?
In order to implement the integration of workforce
services, we must appropriately identify each
program and match eligibility criteria, collect and
record data for tracking purposes, provide
allowable activities and services, execute staff
functions and optimally utilize allowable funding.
Where Do We Begin? (cont’d)
A side-by-side comparison of common program
partnerships, specifically with the labor exchange
program, will allow proper leveraging of funds.
This will maximize resources with other partner
programs for positive program outcomes and lead
to successful monitoring and data validation.
Partner Program Services
WP
TAA
WIA
Core
Core
Core
Intensive
Intensive
Intensive
Referral to Training
Training
Training
Referral to Supportive
Services
Supportive Services
Counseling
*Counseling
Case Management
*Case Management
*Funding only
allowable for certain
worker groups.
Wagner-Peyser/TAA Service Codes
Service Code
Title
101
Orientation, Staff Assisted
102
Initial Assessment
103
Information on Training Providers,
Performance Outcomes
104
Job Search Workshop
107
Provision of Labor Market Research
110
Attended Rapid Response
114
Staff Assisted Job Search
115
Resume Preparation Assistance
123
Job Development Contacts
WP & TAA Service Codes
Service Code
Title
125
Job Search /Placement Assistance
including Career Counseling
130
Proficiency Testing
131
Testing/Background Check as
Required by Employer
132
Testing, Other
134
Employer Pre-Screening
136
Follow Up Contact
155
Interviewing Skills Workshop
WP & TAA Service Codes
Service Code
Title
180
Supportive Service – Family Care
181
Supportive Service – Transportation
Assistance
182
Supportive Service – Medical
184
Supportive Service – Temporary
Shelter
185
Support Service – Other
187
Support Service – Job Search
Allowance
200
Individual Counseling
201
Group Counseling
WP & TAA Service Codes
Service Code
Title
202
Career Guidance/Planning
204
Interest and Aptitude Testing
205
Develop Service
Strategies(IEP/ISS/EDP)
206 – 211
Referred to Training
300-324
Enrolled in Training
370
Completed Training WP/Vets
750
Placement
Wagner-Peyser/ Local TAA
Coordinator Responsibilities
Local TAA Coordinators have the same opportunities
as Wagner-Peyser staff to serve the universal
customer population.
– RWBs may identify specific staff to perform duties
allowable based on state and federal rules &
regulations.
– Staff may provide job referrals, job developments,
conduct workshops and activities and performing
business services functions.
– Staff may utilize and provide any core, intensive
and other applicable codes that may not be
funded with WP funds but capture the services
provided by other partner programs.
Recording Service Codes
Recording services provides a workforce services
anthology about the customer.
It captures relevant timelines, clarifies customer
specific information and creates a service history
for the customer.
Case Management Practices
As history will tell us, WP staff typically do not
provide case management. However, any
creditable services provided and recorded requires
some level of case management.
Effective case management creates positive
outcomes.
Case Management vs. Common
Measures
As we continue to bridge the gap, we must ensure
staff are applying effective case management
practices that would provide for positive program
outcomes.
WP, TAA and WIA are tracked in Employ Florida
Marketplace (EFM) and in this context, enjoy a
symbiotic relationship.
Case Management vs. Common
Measures(cont’d)
Under the WP program, it is possible for self
services to commence or extend participation after
all services have been closed by a partner
program. Also, it is possible for a partner program
staff assisted service through TAA, WP or WIA to
commence or extend participation.
Case Management vs. Common
Measures(cont’d)
Where do common measures play a significant
role?
When the participant does not receive a service
funded by a program or partner program for 90
consecutive calendar days they systemically exit
the program. This may result in negative
performance outcomes if not properly monitored.
Common Measures vs. Program
Measures
The three common partner programs (WP, TAA and WIA)
have the following federal performance measures
identified:
 Entered Employment (WP, TAA and WIA)
 Entered Employment Base (WP)
 Entered Employment Rate Base (WP)
 Employment Retention at Six months (WP)
 Employment Retention (TAA and WIA)
 Employment Retention at Six months rate (WP)
 Wage Gain/Increase (TAA and WIA)
Positive Outcome Results
A positive program outcome allows the individual
cohorts to meet established goals based on
identified performance measures.
A positive outcome directly relates to individual
program funding based on a collection of data.
Data collection may consist of the following:
Positive Outcomes (cont’d)
 Number of Individuals Served
 Number of Participants Enrolled
 Estimated Number of workers to be enrolled
during a fiscal year
 Estimate of funds needed during a fiscal year
 Meeting performance measure goals
 Funding expenditures
POSITIVE OUTCOMES (cont’d)
As we continue to bridge gaps and provide
services through multiple programs, we
maximize resources for positive program
outcomes.
This can become yet another manner in which
Florida demonstrates leadership through a well
integrated workforce services strategy.
Program Contacts
Mershal Noble,
State Trade Act Coordinator
(850) 921-3317
[email protected]
Danielle McNeil
Wagner-Peyser Program Consultant
(850) 245-7498
[email protected]