Transcript 1:1 It Can be Done

1:1 It Can be Done!
The secret to supporting technology in a 1:1 school.
Created by Todd Bryant and Jeff Bitikofer
Revised January 22nd, 2006
Building a successful 1:1 learning environment involves
planning and implementation in the areas of business,
technology, and teaching.
HHS 1:1Laptop Initiative
Business
Technical
Curriculum
Central Admin.
BOE
District and Building
Directors
Instructional
Leaders
Negotiator
Pedagogy
Facilitator
Practitioner
Scope and Sequence
"W hat students know
and
are able to do?"
Philosophy
Visionary
Student Initiative
Staff Support
Politics
Platforms
HW & SW
Financing
3 yr. Lease
Insurance
Inventory
S&H
Wireless
Infrastructure
ICU
Tech Support
Staff Dev.
ITC
SIT
Resources
Academies
“The technical aspect of a 1:1 program is a key component in
starting and sustaining the initiative and should be treated as
a core requirement in the overall plan.”
Source: 1:1 GuideBook - http://www.ebookhost.net/TLWP2/ebook.asp
There are at least 6 important pieces that are involved in
supporting technology in a 1:1 learning environment.
Agenda
I.
Best Practices
II.
Hays High School Implementation
III. Conclusion
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A Help Desk should be in a convenient location for student,
faculty, and staff to receive face-to-face technical support.
Key Help Desk Aspects:
Location
Availability
Support Medium
The concept of a Help
Desk is a change in the
traditional support
models of schools
because the support
doesn’t come to the
users but the users now
come to the support.
“Be sure to have a member of your staff visible and available at least
during daytime class hours.” - Laptop Help Desk, University of Austin
http://www.apple.com/education/profiles/utaustin_coe/location.html
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The technology staff in a 1:1 initiative must show leadership,
dedication, and be team oriented in order to be successful.
“No organization is stronger than the quality of its leadership.” - Edgar Powell
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A school’s network infrastructure must be able to
support the rapid growth of users.
Infrastructure Key Aspects:
Internet Connection
Wireless Infrastructure
Server Infrastructure
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A database system for inventory tracking is essential because
it creates the connection between the user and the laptop.
"Before computers
arrive, develop a
database to use for
tracking and inventory
purposes.”
“A barcode scanner and student ID card reader will greatly streamline the
hardware check-in process.” - Laptop Help Desk, University of Austin
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The configuration and management of laptops is critical
because mobile users eliminate the opportunity to perform
after hour maintenance and upgrades.
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The best way to effectively manage laptops repairs is to create
an efficient repair process with a quick return time.
Repair Key Aspects:
In-house vs. Outsourced
Repair Facility
Loaners
Shipping
Billing
Agenda
I.
Best Practices
II. Hays High School Implementation
III. Conclusion
HHS (Hays High School) has been a leader in 1:1 learning in
the State of Kansas.
School Facts:
Student Population: 978
Initiative Start Date: 8/04
HHS Computer Breakdown:
iBook G4 12”: 1073
iBook G4 14”: 89
PC Desktop: 93
2 PC labs (50 PCs)
1 Mac Lab (18 PowerMac G5s)
HHS Mission Statement
“Empowering All Students For Tomorrow’s Challenges”
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The ICU (iBook Care Unit) was created as the department to
service the technology needs of HHS.
ICU Responsibilities
Assist students with laptop related problems
Provide technical support for teachers
Manage laptop repairs
Operations and Maintenance of district servers
Provide a second tier or support for other schools
ICU Mission Statement
To create a better learning environment by servicing the technology
needs of Hays High School and USD #489 by providing reliable
technical solutions and courteous-professional assistance.
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The ICU is conveniently located so students and staff can
bring in their laptops for technical support.
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Location: Inside HHS Library
Hours: 7:30 AM - 8:00 PM Monday-Friday
Phone: (785) 623-2618
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When a student brings their laptop for service, the ICU
staff fills out a repair form to keep track of the issue.
With 60 or more laptops
in the ICU at any given
time, repair forms are
extremely helpful in
keeping everything
organized.
With ICU staff working
staggered schedules, it is
difficult to keep everyone
informed on the status of each
repair. Repair forms are
helpful in communicating
details about the problem.
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The USD 489 technology team consist of talented
individuals with complementary skill sets.
Mary Woods
Operations Technology Coordinator
Loren Von Lintel
Instructional Technology Coordinator
Jeff Bitikofer
Systems Administrator
Todd Bryant
HHS Technology Coordinator
Jason Adkins
Technology Assistant
Zach Meyer
Technology Assistant
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USD 489’s reliable network infrastructure has ensured
that educational materials are always accessible.
Network At a Glance
6.5Mbps Internet Connection
100 Mbps fiber backbone (between buildings)
Cisco PIX firewall
St. Bernard iPrism (web content filter)
Cacti (bandwidth graphing solution)
Packeteer PacketShaper (bandwidth management)
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Hays High’s extensive wireless infrastructure has ensured
connectivity to the network from anywhere in the school.
Wireless Network At a Glance:
53 Cisco Aironet 1200 Access Points (802.11 A/B)
4 Cisco Catalyst 3350 PoE Switches
3 dBi ceiling mount antennas in hallways
MAC Authentication with RADIUS Server **
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The server infrastructure provides a broad range of
valuable services.
Technology Services
Student Produced Website
Student/Faculty/Staff E-mail (MS Exchange)
Course Management System – (Moodle)
Student Information System - (Powerschool)
Online Voting System
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District asset number are placed on each laptop for the
purpose of inventory tagging.
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Hays High’s secretarial staff assists with the paperwork
of adding and disposing of technology equipment.
Fixed Asset Form
Disposal or Transfer of Fix Asset Form
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HHS students are issues their laptops 3 weeks before
school starts during enrollment.
At enrollment the student
will receive the same
laptop they had assigned
the previous year.
HHS Enrollment Process:
Front Office:
• Student pays fees
• Issued identification card
ICU:
• Students shows fees receipt
• Laptop is assigned in database
• Parent signs loan agreement
• “ScanSnap” of Loan Agreement
• iBook Care and Feeding (Freshman)
• Student is given the laptop
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The ICU has created a database to track which laptop
each user has been assigned.
When a student checks out a
laptop, the ICU staff will scan
the barcode on the laptop and
then the barcode on the
student’s ID card.
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HHS has chosen to apply barcodes to it’s power
adapters to help students in identifying their adapter.
Due to the number of adapters
not returned the first year,
students are only issued the 3
prong cords that go with the
iBooks.
If a student looses or damages
his charger, they pay for the
charger in the front office.
When the student presents the
receipt to the ICU staff, they
will issue them a new charger.
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A digital copy of the loan agreement that parents and
students sign is kept on the server.
Loan Agreement
Electronic Advantage:
More easily accessible
Less Hassle
Requires Less Space
Reduces Paper Usage
By having a digital copy
of the loan agreement,
there is less chance for
lost agreements.
Moreover, the ICU staff,
secretaries, and
principals all have
convenient access to the
agreements.
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The office assists the ICU by collecting laptops when
students transfer out of the district.
When a student
transfers out of the
district, the return of
the laptop is
handled the same
as any other school
property such as
school textbooks.
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The laptops are configured to give students enough access to
use their laptops effectively as educational tools while still
allowing them to be monitored and managed.
Privileges
Changing Desktop Background
Launching Any Application
For administrative convince, students
login to the laptop using a local
student account on the laptop.
Restrictions
Changing Administrative Settings
Changing TCP/IP Settings
Saving to Desktop
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HHS creates a software image that includes the applications
that will be needed by most of the students.
Standard Software:
Microsoft Office 2004
iLife Suite
Logger Pro
Inspiration
Vision Client
Ultra Key 4
Firefox
Acrobat Reader
MSN Messenger/AIM
Standard 10.3 Applications
Other Freeware Applications
Laptops are imaged using NetRestore software.
Duration of Imaging Process: 30 minutes - 1 hour
** Time varies depending on amount of laptops per session
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HHS has implemented a strategy that has significantly
reduced paper usage in the building.
Students add printers through
Windows printing on the iBooks.
There are two HP 4350n printers
located in the library for general
student usage. There are a few other
department printers, but access to
these are restricted.
Whenever possible,
printers are stocked with
paper that is already used
on one side. A student will
request clean paper if it is
required for a class
assignment.
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HHS repairs all of its laptops “in-house” and receives labor
compensation for parts covered under warranty.
The base rate for logic boards, hard
drives, and screens is $30. The base
rate is multiplied by a factor
between 0.75 and 1.5, depending on
service excellence score for last
month.
ICU Goal: Achieve 150% compensation every month.
Source: http://docs.info.apple.com/article.html?artnum=112047
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“In-house” repairs are more convenient for the students and
yield a quicker return time.
Average Laptop Repair Timeline:
Diagnose and Order Parts: < 24 hours
Shipping: 1 to 2 days for arrival of parts
Waiting Time to Repair Laptop: 2 to 4 days
Actual Repair Time: 25 minutes to 45 min
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Total Return Time: Approximately 7 days
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HHS has implemented several strategies that have further
improved repair efficiency.
• Integration of Laptop Inventory System with GSX
• Parts received can easily be scanned and matched with correct laptop.
• Database tracks parts shipped out to ensure delivery.
• Evening/Weekend Repair Staff
• More Organized Repair Area
• Laptops Waiting for Parts
• Laptops Waiting for Repair
• Laptops Ready to Return
• Parts Received
• Parts Pending Return
• Stock / Diagnostic Parts
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When damage is not covered under the manufacturer’s
warranty, it requires additional steps to repair the laptop.
Non-warranty Procedure Overview:
1.
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5.
Purchase Order Requisition
Photo Taken of Damage
Laptop Damage Report
Inform Student of Charges
Letter to Parents
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This process ensures that students are correctly billed
for any damages and claims are submitted to the
insurance company if necessary.
Laptop Damage Report
Letter to Parents
Note: Students are only billed for Parts and Shipping but not Labor.
Agenda
I.
Best Practices
II.
HHS Implementation
III. Conclusion
The real secret to supporting technology in a 1:1 school is
finding a way to make all the different pieces come together.
Questions or Comments:
Todd Bryant
[email protected]
Jeff Bitikofer
[email protected]
More Information:
http://www.hayshighindians.com/Staff/ICU/Index.php