Transcript Slide 1

Transforming the Organization
An Information
Approach
Presented by
Keith Cromack
Raytheon Company
Bentley College
Waltham, MA
June 30, 2004
Transforming the Organization
Thought for the Day
“…anyone in the organization who is
not directly accountable for making
a profit should be involved in
creating and distributing knowledge
that the company can use to make a
profit.”
Sir John Browne – British Petroleum HBR: 1997
Our job is to create and share knowledge
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Transforming the Organization
From Computer User to Knowledge Worker
Collaborative
Groups
Integrated Workers
• Systematic, repeatable work
• Rely on formal processes
• Need tight integration across
functional boundaries
Knowledge Workers
• Improvisational work
• Rely on deep expertise
across multiple functions
• Flexible teams
Transaction workers
• Routine work
• Rely on formal rules,
procedures and training
• Low discretion workforce
Expert Workers
• Judgment-oriented work
• Rely on individual expertise
and experience
• Star performers
Individual
Contributors
Routine
Interpretation
Judgment
Knowledge Workers Rely on Information and Context
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Transforming the Organization
What we think we know!
Most Knowledge Workers are overwhelmed by and
not effective at handling the information they need
to do their jobs.
Without control over content, Knowledge Workers
can waste up to 40% of their time in documentrelated-non-value-added tasks. (Gartner 2003)
More than 25% of Knowledge Worker time – 3 hrs a
day - is wasted searching for information – rather
than acting on it. (IDC)
60% of Knowledge Workers spend 60 minutes a day
duplicating work already done by someone else.
(Delphi Group 2000)
Our Ability to Create Information has Outpaced our
Ability to find and Put it to Use
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Transforming the Organization
Thought for the day
More is not
more
_________
Less is more!
Transforming the Organization
Is all Information Equally Valuable?
Knowledge
Opportunities (Sweet Spot)
What Management
Cares About
What Employees
Care About
We Need to Understand and Leverage the Overlap
Transforming the Organization
Is all Information Equally Valuable?
Only 20 % of all knowledge is captured 80 % of all knowledge remains in
people’s heads
Knowledge (20%)
Only 15 % of all captured knowledge
accessible as information
Accessible
Information (3%)
Only 10% of accessible information is
ever used – 90% is a cost to the business
Accessed
Information (0.3%)
Only 7% of accessed information is ever
used by people to do their jobs
Info
Used for
Business
Decisions
(0.02%)
How do we help our users easily, quickly and reliably
find and use information needed to do their jobs?
Transforming the Organization
Current State of Accessible Information
Unstructured
Information
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15%
85 %
Represents 85% of all
accessible Raytheon
Information
(Data Discovery, March 2002)
Continues to grow at a rate of 200% per year (Yankee Group, 2002)
Resides in Intranets, docuShare, shared drives, group servers, email systems
Exists in every format & data type used over the last 20 years
Our ability to create information has
substantially outpaced our ability to
retrieve it – and put it to work.
The Key to Transformation is Our Unstructured Information
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Transforming the Organization
What does Success Look Like?
Apply
Increased reuse
and sharing of
information
Create / Capture
Increased number of Online Information
Contributors
Retrieve
Reduced Time to
Information
Manage
Deliver
Improved
communications
vehicles
Increased amount of
Information assets “Under
Management”
Information Life Cycle – Touch Points for Transformation
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Transforming the Organization
Information & Knowledge Management
KC
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Transforming the Organization
Putting it all together
Business Relationship
Employees
Business
NCS Employees
Function
NCS IT Employees
User Interface
myRaytheon |
NCS | Information Technology
myPages | Search | Collaboration | Businesses | Functions | Communities |
Business Process /
Job Assignment
Taxonomy
Framework
Information Sources
A
DTIC
Portal
A
A
SSIC
DocuShare
A
A
A
A
A
Govt. Standard NAICS LOCC
Databases
Oracle
Notes
Shared
Drives
Data
Data
Warehouse Warehouse
How do we help our users easily, quickly and reliably
find and use information needed to do their jobs?
Transforming the Organization
Putting it all together
Interface Becomes Intelligent
Brings the User and Information Together
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Transforming the Organization
The Value Proposition
Improving Business Intelligence and Decision Making Through
Simplified and Predictable Information
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Better decision making through accessible Data, Information & Business Intelligence
Quicker access to People, Solutions, Knowledge, & Capabilities to grow the business
Streamlining of business & user processes
Enabling Customer Focused Solutions through One Company Sharing of
Information and Capabilities
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Share, Reuse & Reach Back by Capturing Knowledge & Re-inserting into the Business
Delivering open architectures that support our business agility
Developing Relationships Through Early IT Engagement in Business Initiatives
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Doing the IT we “sell” to our customers (Do IT)
Equipping programs with information throughout the product life cycle
Improving customer access to Raytheon services, information and products
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Transforming the Organization
Top 10 Signs
That you are taking this too seriously…..
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
You refer to your vacation plan as a “vision statement”
You prepare your grocery list using PowerPoint
When dining out, you order the “low hanging fruit”
You suggest Six Sigma time value mapping to your waiter
when you order arrives late.
You plan your weekend with “critical success factors”
You think of dating as “benchmarking”
You celebrate your wedding anniversary by conducting a
performance review.
Your Valentines cards have bullet points
You decide to reorganize your family into a “team based
organization”
You start to feel sorry for Dilberts’ boss
Transforming the Organization
I’d Like to Talk with You
Keith Cromack
Director – Information Services
[email protected]
Office (781-522-3328)
AOL IM Screen Name (kacromack)