Communication Styles - Physician Assistant Education
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Transcript Communication Styles - Physician Assistant Education
LDRC Leadership Presentation
PAEA FORUM
OCTOBER 2013
MEMPHIS
Welcome
Purpose of workshop
Preparation for leadership role within PAEA
Communication and collaboration with other
volunteer organizations and institutions
Organizational Leadership
Board of Directors
Council Chairs
Councils, Committees and Subcommittees
Membership Role
Staff/Advisor Roles
Role of the Board
Constituents of the Board
Relationship between Board and PAEA
Administration
Relationship between Board and Chairs of Councils
Relationship between Board and Councils
Relationship between Board and PAEA Membership
Board Service
Bylaws
Policies and Procedures
Fiduciary Responsibility
Board Service
Relevant PAEA Bylaws
Article 4.01 - Board Authority
Article 4.03 - Board Composition
Article 4.04 – Election
Article 4.05 – Terms
Articles 4.06 – 4.10 Duties
Board Service
Policies and Procedures Manual
Section III
Authority
Eligibility
General Expectations
Board Service
Authority
“Authority for all PAEA affairs shall rest with the board of
directors. The board implements policy and conducts the
business of PAEA.”
Board Service
Eligibility
Program Representative
Board Service
General Expectations
Attendance
Regular conference calls
In-person meetings (~4/year)
Volunteer position
Board Service
Fiduciary Responsibility
Responsibilities include carrying forth the mission of the
organization and ensuring that resources are used for the
intended beneficiaries.1
1. Holland TP (2002). Board accountability: Lessons from the field.
Nonprofit Management and Leadership, 12(4):409-428.
Qualities/Communication Skills
Good listening skills
Asks the right questions
Comfortable going against the grain
Appreciates diverse perspectives
Training
Previous council/committee/liaison experience
BOD orientation
Communication training
Budget
Time Commitment
4 quarterly in-person BOD meetings
Monthly BOD conference calls
Council service
Usually serves on 1-2 councils
In-person meeting and conference calls
Leadership Styles
Power versus Authority
Power versus Influence
Characteristics of proven leaders
Bringing your own “style” to the leadership role
Nice to have a variety of styles since leaders are working with
diversity of members
Own manner of leading is what makes you unique
Characteristics of Leaders
Need to accomplish the goals for the organization and
areas of influence
Team-building is essential, regardless of the role that is
being held
Find ways to engage membership, councils
Look for goals that are going to unite the members rather than
divide
Consensus is more important than unanimity
Diplomacy always a good idea
Leadership and Responsibilities
Held accountable for the charge for that position
Can get more done when group is involved and this will
have more chance for implementation for the group as a
whole
Cannot dictate but can lead to cooperative efforts
Leader needs to be clear with expectations and roles for
the members
Agendas should be made after getting input from the members
Deadlines should be honored unless there are unexpected
circumstances
Newly Appointed Leaders
May take some time to become comfortable in this
role and may need to grow into this role.
Leadership positions within an institution help to prepare the
leader for other roles, but an adjustment period is often
needed due to differences in leadership roles.
PAEA staff advisor is extremely valuable as a resource since
he/she have probably been the support person for the
leadership for some time.
Keep the advisor informed of difficulties that you are facing.
They may have seen this before and can lend sage advice.
Different Leadership Needs
Leadership positions may prove to be a greater
challenge since these roles are more global
May have to be persuasive with getting the project done
May need a much more reflective style of leadership —
especially important when organization is going through
transition
May just need their leader to keep them on track for
accomplishing goals
Leadership Traits
Ability to accomplish the assigned tasks/charges
Does not matter how well you performed if unable to complete
the charge
Variety of effective ways to lead in order to become successful
Time availability
Effectiveness as a leader is important, but you will also need to
have enough time in order to do the groundwork and planning
details for these assignments
Organization of meeting times, agenda setting, conference calls,
interviewing prospects, budgeting, and writing necessary reports
Interest/passion/enthusiasm for this type of service
Underlying Reasons for Seeking These
Leadership Positions
Do you truly want to “give back to others/the profession?”
Do you want to develop new skill sets as part of your
professional development?
Are you applying at the urging of your home program’s
leadership?
Do you want to improve PAEA as an organization?
Do you see yourself being able to make contributions on a
national level?
Are you doing this because you are up for promotion/ tenure
and this service will enhance your application? (hidden
agenda)
Successful Chairs and Leaders
“I suppose leadership at one time meant muscles; but today it
means getting along with people.”
Mahatma Gandhi
Albert Schweitzer: Example is leadership.
Ralph Nader (consumer activist) said that the duty of
leadership is to produce more leaders than followers.
The best chairs are, therefore, the ones who allow their council
members to really contribute, gain confidence, and then become
leaders within their own or this organization.
“Leadership is unlocking people’s potential to become better.”
Bill Bradley, Princeton University, Rhodes Scholar, NBA All-Star, and
U.S. Senator from New Jersey
Leadership Essentials
Time, effort, and sincerity are needed to be an effective
leader.
If not, the chair would just be a regular worker holding a
position of leadership.
Need to reflect on the composition of the council and match
members’ traits to the work of the council.
Need to be able to agree on what direction the council needs to
take in order to accomplish these tasks.
Need to persuade members to prioritize the work – sometimes
this is difficult given the demands that each member is facing.
Effective Leadership
Set the tone/direction for completing the assigned
tasks
Develop short-term and long-term goals and perform
assessment along the way to assess for progress
Become the visionary to lead people toward greater success
rather than just maintaining status quo
Have staff people from PAEA who provide administrative
support for completing these tasks
Motivate, inspire, and persuade others in order to move others
to action
Four Basic Communication Styles
I think of myself as more…
Cooperative
Competitive
Submissive
Authoritative
Hesitant
Decisive
Patient
Hurried
Passive
Influential
Supportive
Demanding
Restrained
Assertive
Shy
Cautious
Compromising
Bold
Risk Taking
Insistent
Four Basic Communication Styles
Sociability Continuum
High Sociability
Low Sociability
Four Basic Communication Styles
I think of myself as more…
Serious
Lighthearted
Introverted
Extroverted
Methodical
Unstructured
Formal
Reserved
Casual
Provocative
Restrained
Impulsive
Cautious
Carefree
Guarded
Open
Aloof
Calculating
Friendly
Spontaneous
High Sociability
Low Dominance
High Dominance
Low Sociability
High Sociability
Emotive Style
Low Dominance
High Dominance
Low Sociability
Emotive Style
On Good Days…
On Bad Days…
Spontaneous
Highly emotional
Extroverted
opinions
Offensively outspoken
Unwilling to listen
Exaggerated gestures
and expressions
Persuasive
High Sociability
Low Dominance
High Dominance
Director Style
Low Sociability
Director Style
On Good Days…
On Bad Days…
Serious
Determined to be ‘on
Strongly opinionated
top’
Will not admit mistake
Cold and unfeeling
‘Always’ and ‘Never’
Projected indifference
High Sociability
Low Dominance
High Dominance
Reflective Style
Low Sociability
Reflective Style
On Good Days…
On Bad Days…
Disciplined and
Indecisive
deliberate
Preoccupied
Orderly
Lost in the details
Stiff
Perfectionistic
High Sociability
Supportive Style
Low Dominance
High Dominance
Low Sociability
Supportive
On Good Days…
On Bad Days…
Active listener
Agrees with everyone
Friendly persuasion
Seeks reassurance
Thoughtful
Refuses to take a stand
Apologetic
Understanding Other’s Styles
Working with Emotive
Style
Working with Director
Style
Relationship that is
Be specific and to the
both social and
business
Be interested in their
ideas and experiences
Don’t dwell too long on
detail
Faster pace will work
well
point
Present facts in a logical
order and be ready with
supporting detail if
needed
Faster pace will work
well
Short messages (oral or
written) work well
Understanding Other’s Styles
Working with Reflective
Style
Working with Supportive
Style
Be organized in your
Show sincere interest
approach
Straightforward
approach – minimize
small talk
Be accurate with
language when
presenting information
Messages should be
precise – avoid being
vague
in the person
Give your personal
views and goals
Listen and be
responsive – not pushy
Prioritize the building
the relationship and
communicating
Stages of Leadership
Can be part of orderly progression
Subcommittee to committee member to chair to director at
large/secretary/treasurer to president elect
Can rapidly progress in the ranks based upon
personal goals and track record as a leader
Some PAEA service is needed for Board positions as a
preparation for this expanded role
Summary
There is no ‘most successful’ style for leadership
Remember, these are continuums – so try to avoid
labeling
As a leader, you can develop different styles to use
appropriately
Don’t lose your sense of self, because that is what makes you
unique