Transcript Document

PRACTICE & PROCEDURE
OF
STREAMYX COMBO GOES MOBILE
Prepared by :
Product Marketing - Consumer
TM Retail
27th August 2008
0
OVERVIEW
Package
effective date
27th August 2008
Approach
Subscribe Streamyx with Mobility offerings
Promotion
Objectives
To enhance Streamyx Combo package by offering additional
features:
Mobility at home
Mobility at 1,200 Streamyx Zone nationwide
iTalk Buddy account
Target Customer
Consumer market
PACKAGING
PACKAGE OFFERING
STREAMYX COMBO PRICE
384kbps @ RM60
 512kbps @ RM90
 1.0Mbps @ RM110
ADD ON
ADD VOICE
 Unlimited nationwide call
between TM fixed line.
 Mobile call at flat rate
charge 25 sen/minute
(RM28)
ADD VALUE ADDED
Internet Security Basic @
RM3
 Internet Security
Premium @ RM8
ADD CONTENT & APPLICATION AT RM 2 EACH
 2.0Mbps @ RM140
The Star
 4.0Mbps @ RM160
Brittanica Encyclopedia Online
Hypp-TV (BPL)
Online Games
ADD RM 10
E-learning Family Education
Hypp-TV (KAPOW)
Existing Add-on Combo
MOBILITY FEATURES
Wireless ADSL Modem
Streamyx Zone Unlimited
ITalk Buddy account (Free
download @ italkbuddy.com.my)
Note :One time charge is applicable:
 Installation fee – RM 120 (new fee for wireless modem)
 Activation fee – RM75
 Inclusive of telephone line rental
PACKAGE DESCRIPTION
Combo
package
Special Offerings
ADSL 384Kbps
Monthly subscription fee @ RM60
Inclusive of fixed line rental
ADSL 512kbps
Monthly subscription fee @ RM90
 Inclusive of fixed line rental
ADSL 1Mbps
 Monthly subscription fee @ RM110
 Inclusive of fixed line rental
ADSL 2Mbps
 Monthly subscription fee @ RM140
 Inclusive of fixed line rental
ADSL 4Mbps
 Monthly subscription fee @ RM160
 Inclusive of fixed line rental
One time
charge
Activation fee
RM75
Installation fee
RM120
Add On RM10
 Monthly subscription fee at RM10
 Free Wireless Modem
 One login on Streamyx Zone* Unlimited
 Free Italk buddy account (register at
www.italkbuddy.com.my)
Note:
1. *Streamyx Zone previously known as Streamyx Hotspot.
2. Streamyx In-A-Box option is NOT available (until further notice).
TERMS & CONDITIONS MOBILITY PACKAGE
Package is valid from 27th August 2008 and onwards.
Speed of service is at ‘best effort’ and subject to availability and technical testing.
Package is valid for RESIDENTIAL and for NEW & EXISTING COMBO customers. Only available in Klang
Valley until further notice.
This package is valid for SUCCESSFUL Streamyx installation & activation only and bond to EXISTING
STREAMYX COMBO TERMS & CONDITIONS.
Minimum subscription is 12 months.
RM10 per month will be charge to customer as long as they subscribed Add on Mobility package.
Customer will be provided free wireless modem in this package with installation.
Warranty of wireless modem will be 12 months from the date of installation.
One time installation fee for wireless modem is RM120
SIB (Streamyx in a box) or DIY (Do it yourself) option will NOT be made available to customers until further
notice.
Should customer decide to end/terminate Mobility Add On Package within first 12 months, handling
fees of RM150 will be charged.
Streamyx Zone is wireless broadband Internet access service available at public places such as
shopping malls, coffee shops, eating outlets etc. Previously known as Streamyx Hotspot.
For Streamyx Zone access, customer can enjoy up to 384Kbps of internet access.
Streamyx Zone is subject to service availability and coverage area.
Customer enjoy a single sign-on for both Streamyx and Streamyx Zone internet access.
For new customers, login & password for Streamyx Zone will be appear in Confirmation slip.
For existing customers, login & password for Streamyx Zone will be send via Streamyx’s email.
The 1st bill received will include an installation fee of RM120, a one-time service activation fee of RM75,
a one-month subscription fee (from date of service activation), an advance charge of the 2nd month
subscription fee and RM10 stamp duty fee. (if any)
NEW REGISTRATION PROCESS
Customer walk in
New customer walk in to TMpoint/reseller
to register Streamyx Combo Goes Mobile
Package.
Customer fill in form
Customer must fill in Streamyx Combo
Application Form (New enhanced form)
and tick Add On Mobility Package.
CSR / Sales Agent
explain the T&C
TMpoint/reseller must inform customer on
EXISTING STREAMYX COMBO T&C and
MOBILITY T&C.
Process in MIPS
Next page
Process in MIPS, fill in Streamyx login &
hotspot login (Streamyx Zone).
Confirmation Slip
generated & give to
customer
Processor must inform customer on
Streamyx Zone login (hotspot) in the
Confirmation slip. Streamyx Zone can be
use before Streamyx activated.
Streamyx order send to
SAMS
Streamyx order will be send to SAMS for
auto slot installation.
Auto- slot installation in
SAMS & Installation at
customer’s premise
Installer will call customer to make an
appointment for installation. Installer will
install & configure wireless modem at
customer’s premise.
END
Streamyx activated and customer will be
charged RM120 for wireless modem
installation in the 1st bill.
UPGRADE PROCESS
Customer walk in
Customer fill in form
CSR / Sales Agent
explain the T&C
Process in MIPS
Confirmation Slip
generated & give to
customer
Next page
Existing Streamyx Combo customer walk
in to TMpoint/reseller to upgrade to
Streamyx Combo Goes Mobile Package.
Customer must fill in Streamyx Combo
Application Form (New enhanced form)
and tick Upgrade & Add On Mobility
Package.
TMpoint/reseller must inform customer on
EXISTING STREAMYX COMBO T&C and
MOBILITY T&C.
Process in MIPS Upgrade page.
Processor must give the Confirmation slip
and inform customer that their Streamyx
Zone login & password will be send to
Streamyx’s email.
Streamyx order send to
SAMS
Streamyx order will be send to SAMS for
auto slot installation.
Auto- slot installation in
SAMS & Installation at
customer’s premise
Installer will call customer to make an
appointment for installation. Installer will
install & configure wireless modem at
customer’s premise.
Customer check
Streamyx’s email for
Streamyx Zone
notification
END
Customer need to check their Streamyx’s
email for notification of Streamyx Zone’s
login & password.
Customer will be charged RM120 for
wireless modem installation in the next bill.
HOW CUSTOMER CAN ENJOY WIRELESS AT
HOME & AT PUBLIC AREAS (STREAMYX ZONE)
WIRELESS AT HOME
• Installer will install and configure wireless modem at customer’s premise. They will set
SSID with network key and inform customer on how to connect their laptop to the
wireless internet access.
WIRELESS AT PUBLIC AREAS (STREAMYX ZONE)
• Customer go to any public areas which have this signage:
• Customer set SSID to Streamyx Zone. Make sure that WEP is disabled. To start surfing,
launch web browser and the Streamyx Zone login page will be displayed. Here, key in
Login ID and password. Now customer is ready to surf the Net.
SAMPLE OF MULTIMEDIA CONFIRMATION SLIP
Streamyx
Zone login
& password
EMAIL NOTIFICATION ON STREAMYX ZONE’S
LOGIN & PASSWORD
* MCMB will send to Streamyx’s email
WHERE TO APPLY
Customers can apply for the promotion via the
following channels:
TMpoint
TM Silver partners
Clickers Authorized Outlet (CASO)
Consumer Sales
SAMPLE APPLICATION FORM – SPECIAL FORM
√ Tick Add On
Mobility
Package
BILLING -GENERAL
 The 1st bill received upon Streamyx activation include
the following:
 an installation fee of RM120
 service activation fee of RM75
 1st month subscription fee
 advance charge of the 2nd month subscription
fee.
 waiver on fixed line rental
 charge on call usage prior to activation of the
new call plan (existing fixed line customers)
 Voice RM28 (optional)
Existing
Combo
charges
LEAFLET (OUTLAY)
LEAFLET (INLAY)
STREAMYX ZONE SIGNAGE
WINDOW STICKER
LOGO
STICKER WIRELESS MODEM
PACKAGE INFO CENTRE
The information on the packages can be obtained from the following:TMpoint
TM Silver partners
CASO
Consumer Sales
CSM
www.streamyx.com, www.tm.com.my – Package info & updates
100 (press 2 :Internet Services) - Customer Interaction Center for
product query, check streamyx availability etc.
THANK YOU
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