Transcript Employee Awareness Suspicious Package & Bomb Threats

Employee Awareness
Suspicious Packages,
Bomb Threats, &
Hazardous Spills
The Saint Barnabas Health Care System
Office of Disaster Preparedness in Cooperation with the Saint Barnabas
Security & Safety Management Services
The policy of the Saint Barnabas Health Care System is to
provide a safe and secure environment for all of its employees,
patients, and visitors.
This presentation is designed
to provide a basic
understanding of your role, as
an employee of the Saint
Barnabas Health Care System,
if you happen to locate a
suspicious package, receive a
bomb threat, or discover a
hazardous spill.
System-Wide Emergency Number
• In the event of an emergency - Dial ***111 and
inform the operator of the emergency event.
• Relay the information to the operator and stay
on the line until instructed to hang up.
Bomb Threats
Bomb Threats fall into two categories:
• Hoax; no bomb has been placed in the
facility. These are usually designed to alter
the workforce, institute a sense of fear, or
test reactions to a bomb threat.
• Bomb; This is an actual warning of an
explosive device in or near the facility. This
call is an attempt to minimize personal
injury, but they also enable the terrorist to
blame others if there are casualties.
**If a Bomb Threat is made a Code Yellow alert will be issued.
Bomb Threats
Don’t Panic!
• If telephone number appears on
the telephone caller identification
– Write Down the Number.
• Write down the time and date of
call.
• Ask where the bomb will
explode and when.
• Prolong the conversation as
long as possible – refer to BOMB
threat checklist.
**All two-way radio transmission is forbidden, as this may
activate bomb-timing mechanism.
Bomb Threats
Remain Calm!
• Note any distinguishing
background noises – Are there
bells? Do you hear other voices?
Music?
• Does the caller have a specific
accent?
• Does the caller sound familiar with
the hospital? Are they talking about
a specific area (s)?
• Immediately contact your
supervisor or manager.
• Try to complete the “Bomb Threat
Checklist.”
TELEPHONE BOMB THREAT CHECKLIST
Keep Calm! Do not get excited or excite others.
DO NOT put caller on hold or transfer to another line.
Did you notice the return number on the caller ID? ____________________________
Note Time Received____________________ and Terminated ___________________
Put down the exact words of the caller ______________________________________
Delay-Ask caller to repeat. Then ask these questions:
When is it set to explode? _________________ Where is it located? ______________
What floor? __________________________ What area? _______________________
What type of bomb? __________________ Description? _______________________
Why are you placing this bomb in the hospital? _______________________________
TELEPHONE BOMB THREAT CHECKLIST
Description of voice:
Male ________ Female ________ Nervous _______ Young ______ Old_________
Middle Aged _______ Rough _________ Refined _________ Accent ____________
Any speech impediment? _______________________________________________
Did the person use any unusual phrases?___________________________________
Did you recognize the voice? ____________________________________________
If so, who do you think it is? _____________________________________________
Were there any background noises?
____________________________________________
Music type? _______ Running motor type? ________ Bells? _______ Horns? _____
Aircraft? _______ Trains? _______ Machinery? _______ Any other clues? _______
Did the caller indicate in any way that he knew our hospital? ___________________
Note his words. _______________________________________________________
Suspicious Packages
What makes it a suspicious package?
• Excessive tape or string
• Rigid or bulky
• Lopsided or uneven
• Protruding wires or metal
• Strange odor
• Wrong title with name
• Oily stains, discolorations, or
crystallization on wrapper
Suspicious Packages
What makes it a suspicious package?
• Package arrived under unusual
circumstances
• Handwritten or poorly typed addresses
• Excessive weight
• Ticking sound
• Shows a city or state in the post mark
that does not match the return address
• Misspellings of common words
• No return address
Suspicious Packages
• Do not shake or empty the
contents of any suspicious package
or envelope.
• Place the envelope or package into
a plastic bag or cover the object with
anything (clothing, paper, trashcan,
etc.) to prevent leakage or
contamination.
• Close the door, or section off the
area to prevent others from entering.
Call ***111 and remain in the area to await assistance.
Envelope with Powder
• DO NOT CLEAN UP the powder.
• Cover the spilled contents
immediately with anything and do not
remove this cover!
• Then LEAVE the room and CLOSE the
door, or section off the area to prevent
others from entering or being
contaminated.
• WASH your hands with soap and
water to prevent spreading any powder
to your face.
Report the incident by dialing the emergency
operator at ***111 and wait for instructions.
Hazardous Spills
Hazardous spills fall into two categories:
“Incidental” Release: The facility is capable of
cleaning the spill itself.
“Uncontrollable” Release: The facility is not
capable of cleaning the spill and will need to
call an outside source to clean the spill.
Hazardous Spills
In the event of a hazardous waste spill, the employee should
contact the operator at ***111 to report the spill.
The employee will need to
relay the following
information to the operator:
• Your Name
• Spill Location; room number
and department
• Type of chemical that was
released (if known)
• Approximate quantity of
chemical released
Hazardous Spills
The reporting employee
should act as traffic
control keeping patients,
visitors, and staff at a
safe distance until
Security arrives on the
scene to act as traffic
control.
** If the spill is recognized as a hazardous chemical spill
a Code Orange alert will be issued.
Emergency Codes
•
•
•
•
•
•
RED – FIRE
BLUE – ADULT MEDICAL EMERGENCY
WHITE – PEDIATRIC MEDICAL EMERGENCY
AMBER – INFANT / CHILD ABDUCTION
YELLOW – BOMB THREAT
GRAY – SECURITY EMERGENCY / PATIENT
ELOPEMENT
• SILVER – PERSON WITH WEAPON/HOSTAGE
SITUATION
• ORANGE – HAZMAT INCIDENT
Emergency Codes
•
•
•
•
•
•
TRIAGE – DISASTER SITUATION
10 – MEDICAL INCIDENT
777 – EVACUATION
STEMI – ST ELEVATION MYOCARDIAL INFARCT
STROKE – INPATIENT STROKE OCCURRENCE
CLEAR – ALL CLEAR / END OF CODE
Awareness and Response
Each employee within the Saint
Barnabas Health Care System has a
duty to ensure the safety of all patients,
visitors, and employees.
Safety is not just a management
responsibility, it’s EVERYONES
responsibility! Get involved and learn
how you can help ensure the wellbeing of our patients, visitors, and
employees.
Please contact your facility Safety Director or the Office of
Disaster Preparedness to see how you can make a difference.