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Developing a Volunteer Leadership Team Patricia Davis Volunteer San Diego Presented by KPMG Foundation Session Logistics • Please mute your phone and/or computer microphone • Do not place the call on hold • Share share your questions, ideas, and comments • “Raise hand” icon • Use the “Chat” feature to submit questions at any time • This session will be recorded Presenter • Patricia Davis, Disaster Program Manager Volunteer San Diego Session Agenda • • • • Defining the Challenge Recruiting Disaster Volunteers Retaining Disaster Volunteers Wrap-up & Evaluation Defining the Challenge The Battle for the States Catastrophic Fire Earthquake Tropical Storm Pandemic Flood Terrorist Attack Drought Airline Disaster Climate Change The Forces Volunteer Centers might have limited Staff, Funding, Facilities or Limited Disaster Experience/Training Can the Battle Be Won? Yes! Meet … San Diego’s Disaster Cadre 140 volunteers strong Trained in EVC set-up, operations, and management Trained as government liaisons, Public Information Officers, Logistics Specialists, and more Continuing with advanced trainings, quarterly meetings, countywide exercises, preparedness and planning activities Why A Volunteer Disaster Cadre? • Exemplifies the very spirit and governing idea of a Volunteer Center • Eases the burden on staff time and resources • Involves the community • Builds, extends relationships within the community • Is consistent with the “volunteer movement” in disaster Recruiting Disaster Volunteers Managing the Cadre Start-up • Understand your County’s EOP • Draft your own agency’s Disaster Plan • Tailor your Cadre to agency/county needs • Take ICS Training, adapt to current staff • Budget Costs • Draft Recruitment Plan • Establish Training Plan Internal Steps to Take . . . Brief your Board! Secure staff “buy-in” Study past agency responses to disaster: After-Action Reports, Lessons Learned Confer with your Building and Safety Committee, share plans and resources Don’t reinvent the wheel—borrow whatever works & “Stick to your knitting!” Recruitment Process • Announce formation of a New Disaster Team/Cadre • Set time, date and place • Provide an orientation then sign up prospects • Invite a key stakeholder to speak/endorse project Recruitment Process • Follow with a dependable schedule of trainings and meaningful presentations Recruitment Process • Publicize: • Use agency newsletters, e-blasts, website • Use free mentions on radio & newspapers • Announce to volunteer organizations engaged in disaster (VOAD, if you have one) • Ask non-disaster volunteers to circulate flyer at fairs, organizational meetings, schools Promotional Tactics • Next Steps: • Designate a PIO • Prepare public messaging • Create promotional materials: brochures, flyers • Establish Speakers Bureau • Continue briefing the Board—and get any needed resolutions! Outreach: Key Partners County Government Municipal Governments American Red Cross The Salvation Army 2-1-1 VOAD Members Law Enforcement Fire Animal Services/Control Sources of Team Leaders • • • • • • • Cadre members! Board members Professional Project Managers, educators Service-oriented association members Faith-based organizational leaders Veteran disaster veterans Cadre applications: study for career tracks in supervision and leadership or specific skills Retaining Disaster Volunteers Training Opportunities • Introductory: • About Volunteer San Diego • About Policies in Disaster Response • About the County and its EOP • EVC Management • Volunteer Management • Operational Functions • Government and Community Liaisonship • Media Relations/Social Media • Red Flags! Training Opportunities • First Aid and CPR • Family and Business Continuity Planning • Safety by Incident Type—Wildfire, tornado, e.g. • Pandemic and HazMat Safety • Disaster Mental Health: Response & Recovery • Training from other Voluntary Organizations Active in Disaster • Training from your own licensed/talented volunteers Retention Tools Acknowledgment by paid staff Public acknowledgment “Continuing education” in disaster Participation in exercises and drills with partners • Participation in City and County exercises and drills • • • • Retention Tools (continued) • • • • Opportunities to “develop” and “move up” Opportunities to express and act upon ideas Clear-cut chains of command Field trips! Retention Tools • The task is daunting but we have a proven resources – volunteers! • Create the opportunities, empower and engage the talent, and they will come . . . And keep on coming! Wrap-up & Evaluation Where Do You Go From Here? Questions? Next Webinar Center for Disease Control : SNAPs, Snap Shots of State Population Data August 19 @ 2:00 PM EST Facilitated by: Gail Williams, MPH, CES Next Steps • We will email you a link to a survey about today’s session. Please take a moment to provide feedback on how we can improve and topics you’d like to see covered in future webinars. HandsOn Network: [email protected]