Transcript Slide 1

700: Agency Culture: Promoting and
Supporting Critical Thinking Through
Psychological Safety and
Accountability
Learning Objectives
Participants will be able to:
• Identify the importance of creating a work environment that
supports critical thinking;
• Identify the four quadrants of psychological safety and
accountability;
• List the key elements necessary for the creation of a learning
environment;
• Assess their work environment related to psychological safety and
critical thinking;
• Identify strategies to create and support a learning environment
within their agency; and
• Develop a communication plan to transfer information from this
session to staff at their agency.
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Agenda
• Welcome and Introductions
• The Connection Between Work Environment and
Critical Thinking
• The Desired Future State
• Assessing the Work Environment
• Next Steps
• Wrap-Up and Evaluations
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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What is “Learning by Doing” and how
does it relate to critical thinking?
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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What is a Leaders Role in Developing a
Learning Environment?
• Make it safe for employees to ask questions.
• Only then…
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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What is a Leaders Role in Developing a
Learning Environment? (continued)
• Provide process guidelines, using the best available
knowledge;
• Encourage collaborative decision making;
• Collect process data describing how work unfolds; and
• Use the data to identify process-improvement
opportunities.
•
Used with permission from “The Competitive Imperative of Learning" by Amy C. Edmondson.
Harvard Business Review, July 2008.
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Learning Environments
Companies that support a learning environment have a
dual focus:
– Carrying out key processes more efficiently than rivals;
and
– Learning faster than rivals.
– Used with permission from “The Competitive Imperative of Learning" by Amy C.
Edmondson. Harvard Business Review, July 2008.
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Efficiency-Focused
Environment
• Leaders provide
answers;
• Employees follow
directions;
• Optimal work processes
are designed and set up
in advance;
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Learning Environment
• Leaders set direction
and articulate the
mission;
• Employees (usually in
teams) discover
answers;
• Tentative work
processes are set up as a
starting point;
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Efficiency-Focused
Environment
• New work process are
developed infrequently,
implementing change is a
huge undertaking;
• Feedback is typically oneway (from boss to
employee) and corrective
(“You’re not doing it right”)
The Pennsylvania Child Welfare Training Program
Learning Environment
• Work processes keep
developing; small changesexperiments and
improvements- are a way of
life.;
• Feedback is always two-way:
The boss gives feedback
such coaching and advice;
team members give
feedback about what they
are learning from doing the
ever-changing) work.
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Efficiency-Focused
Environment
Learning Environment
• Problem solving is rarely
required; judgment is
not expected; staff ask
managers when they are
unsure;
• Problem solving is
constantly needed, so
valuable information is
provided to guide staff’s
judgment;
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Efficiency-Focused
Environment
• Fear (of boss or of
consequences) is part of
the work environment
and generally does not
appreciably harm the
quality of execution; It
may even motivate effort
and attentiveness in
those facing an
otherwise dull task.
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Learning Environment
• Fear cripple the learning
process; It inhibits
experimentation, lowers
awareness of options,
and discourages people
from sharing and
analyzing insights,
questions, and
problems.
•
Adapted from Amy C. Edmondson. Used with
permission of the Harvard Business Review.
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Ben and Jerry’s Flavor Graveyard
• http://www.youtube.com/watch?v=UzvVx6PbYpI
• http://sweets.seriouseats.com/2010/04/ben-andjerrys-flavor-graveyard-vermont-factory-tourslideshow.html#show-84139
• http://www.benjerry.com/fun/halloween/?fg=1
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Small Group Discussion
• If an agency was operating under each zone quadrant,
– what would you see?
– what would you hear?
– what would external stakeholders see and hear?
– what three suggestions can you make to move this
agency toward the learning zone?
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Possible Approaches to Assess for a
Learning Environment
• Readiness Model Quick Tool;
• Knowledge Management Assessment Conducted Using
Knowledge Management Principles; and
• Organizational Readiness for Change (TCU ORC).
What might be some of the merits and
pitfalls to such an assessment of a learning
environment?
The Pennsylvania Child Welfare Training Program
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Through Psychological Safety and Accountability
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Assessing for a Learning Environment
Safety
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Accountability
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700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Communication Planning
• Develop a communication plan to transfer information
from this session to staff at your agency.
The Pennsylvania Child Welfare Training Program
700: Agency Culture: Promoting and Supporting Critical Thinking
Through Psychological Safety and Accountability
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Thoughts?
Comments?
Questions?
The Pennsylvania Child Welfare Training Program
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Through Psychological Safety and Accountability
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