Transcript What Was Accomplished - IACC

Information Technology Services
Application & Information Management
Theresa May & Chris Broome
IACC
May 2002
7/15/2015
Information Technology Services AIM
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Key Baseline Services and Projects Mix
Information Mgmt - Baseline Services:
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Account management
Advance C/S support
Alumni e-mail forwarding
Consulting (problem solving, process
automation, etc.)
Database Administration
Data Warehousing
Software librarian support
Web site development and support
Information Technology Services AIM
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Key Baseline Services and Projects Mix
Application Services & Support (ASAS) Baseline Services:
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Email and Calendaring system management
DegreeWorks support
Resource 25 support
UNIX, mail and calendaring account
management
 ITS project administration
 ITS electronic news publication
 Consulting (problem solving, process
automation, etc.)
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Key Baseline Services and Projects Mix
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Application Mgmt - Baseline Services:
 Student Information System
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Billing & Receivables
Student Records
Financial Aid
Admissions
MustangInfo
Registration Systems: CAPTURE & POWER
 Professor and Course Evaluation
 University Center for Teacher Education
 Institutional Planning & Analysis
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Key Baseline Services and Projects Mix
Information Management - Projects:
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 Advance C/S Web Module
 Data Warehouse – Human Resource and
Finance Reporting tables
 Focus Upgrade
 On-Line Giving Web Application
 On-Line Alumni Membership Web Application
 Output Request Tracking System
 E-Mail Delivery Address Project (formerly known
as ‘Student E-Mail Coordination’)
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Key Baseline Services and Projects Mix
ASAS - Projects:
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 Mail & Calendaring Server Upgrades
 Email quota analysis
 Special Account and Quota management &
Billing
 Automation of Mass Mailings
 Automation of Mail & Calendaring management
tools
 DegreeWorks Implementation
 Resource 25 upgrade
 Imaging System evaluation and selection
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Key Baseline Services and Projects Mix
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Application Management - Projects:
 DegreeWorks – Project Tuxedo
 Imaging RFP & Vendor Evaluation
support
 Student Pay Phase II
 JDBC Connectivity to Mainframe
feasibility study
 eVoting – College Fee & ASI elections
 Building Industry Game application
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Key Baseline Services and Projects Mix
 MyCalpoly Portal Phase I & II
 Production rollout 9/14/2001
 Channel development
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Announcements channel
News channels; Mustang Daily, Cal Poly News
Student Life Event Calendar channel
Grades channel
Personal Information channel
Library set of channels
Bookmarks
eComs integration
Information Technology Services AIM
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Dashboard Metrics - Baseline Services
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Advancement Web Reporting Application
# Faculty/Staff
# Coll/Units
# Stored Queries
100
13
773
Advancement Data Requests Processed in ITS
# Coll/Units
# Requests
11
522
Alumni Network
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Advance C/S Web Module
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180 logins per month average
Advancement Web Applications
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5,153 alumni signed up
11,224 reflections per week average
98% say it’s okay to contact via e-mail
Receipts - 100% of users who have access have used the application
Acknowledgements - 73% of users who have access have used the application
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Dashboard Metrics - Baseline Services
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ODIN/Brio Query Usage (44% of requests)
# Faculty/Staff
# Coll/Units
# Queries
218
107
45,013
Focus Usage (55% of requests)
# Faculty/Staff
# Coll/Units
# Queries
90
28
55,055
Non-Advancement Data Requests Processed in ITS (1% of
requests)
# Coll/Units
# Requests
12
100
Information Technology Services AIM
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Dashboard Metrics - Baseline Services
 E-mail Accounts
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Faculty & Staff :
2,928 accounts,
10MB avg Mailbox Size
26,000 avg total messages/day
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Students:
20,351 accounts,
3MB avg Mailbox Size
49,900 avg total messages/day
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Dashboard Metrics - Projects
Portal Phase II
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500 users
avg 74 visits per day
 3/23/02
Personal Information & Grades
channels via my.calpoly.edu initiated usage average 1000
visits per day during the first 2 weeks of implementation
 04/25/02
5500 users
avg 275 visits per day
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Dashboard Metrics - Projects
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E-Mail Delivery Address Project
Total
Active
Students
Fac/Stf/Othr
Total Transactions…………
Self Service Transactions….
Help Desk Transactions…...
688 100%
648 94%
40 6%
671 100%
632 94%
39 6%
599 100%
594 99%
5 1%
72 100%
38 53%
34 47%
Total Users...........………….
Self Service Users..………...
Help Desk Serviced Users….
595 100%
560 94%
37 6%
578 100%
544 94%
36 6%
525 100%
522 99%
4 1%
53 100%
22 42%
32 60%
Entries......…………....…......
OpenMail EDAs……...….....
Blank EDAs.......……….......
Central Unix EDAs…….......
Non-OM/CU Cal Poly EDAs.
Non-Cal Poly EDAs…….......
30415 100%
22151 73%
6845 23%
813 3%
106 0%
500 2%
23201 100%
20666 89%
1254 5%
703 3%
94 0%
484 2%
19027 100%
18131 95%
40 0%
379 2%
7 0%
470 2%
4174 100%
2535 61%
1214 29%
324 8%
87 2%
14 0%
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Dashboard Metrics - Projects
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E-Mail Delivery Address Project (continued)
Cal Poly domain breakdown (Non-OM/CU): (domains with 4 or more listed)
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ee.calpoly.edu...........
library.calpoly.edu......
csc.calpoly.edu..........
falcon.csc.calpoly.edu...
fdn.calpoly.edu..........
Total
29
24
13
11
11
Active
29
24
13
10
3
Students
0
0
0
2
0
Fac/Stf/Othr
29
24
13
8
3
Students
Fac/Stf/Othr
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Off Campus domain breakdown: (domains with 4 or more listed)
Total
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hotmail.com..............
aol.com..................
yahoo.com................
charter.net..............
msn.com..................
juno.com.................
cs.com...................
earthlink.net............
mac.com..................
171
113
84
15
11
10
9
9
4
Active
165
112
80
15
11
10
9
9
4
163
110
78
14
11
10
9
9
3
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2
2
1
0
0
0
0
1
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2001/02
Accomplishments
IACC
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Goal/Priority* Accomplishments and Status
16. Improve file
sharing capabilities
Increased Faculty and Staff e-mail quotas up to 30 MB per
individual to support increased use of e-mail in general and
specifically for file sharing.
32. Support
development of state
of the art Library
LDAP compliant directory in production allowing campus
authentication services including Library portal services.
Database administrators researching possibilities for centralized
TNSNAMES support to simplify database support for campus.
Plan to install Oracle development tools into TEST environment
during May 2002 time frame. Plan on creating a user development
environment by Fall 2002 to allow Library and others to develop in
Oracle toolset.
Worked closely with the library during the development and initial
release of the library set of channels through my.calpoly.edu
Actively promoting the use of library technical resources to oncampus departments who are unable to provide local
development resources to contribute portal content.
College Specific
Need
Redesign, develop and deliver a web-based strategic construction
management game (Building Industry Game) for Construction
Management students
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AIM
* Based on AACC/IACC Lists
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Major Benefits Derived
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Mailbox quota increases make mail management easier for
Faculty & Staff
Automated e-mail management processes improve our ability to
quickly respond to customers and to improve information
accuracy
Mail and calendaring server upgrades moved campus to vendorsupported release levels
The on-line giving and membership applications allow for
customers to donate or pay for memberships via the web
The E-Mail Delivery Address project sets a standard e-mail
address ([email protected]) for Cal Poly
students/faculty/staff and provides a self-service method for
students/faculty/staff to set their preferred e-mail delivery
address
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Major Benefits Derived
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The LDAP compliant directory allows for authentication services to
campus
The Output Request Tracking System provides a method for
campus entities to request advancement/alumni information and to
track the request once submitted
Established a stable, centrally-administered, production-ready
platform, along with the necessary support policies & procedures,
for campus-wide Degree Audit application
Created a plan and started the work to migrate the current
scheduling application to support a centralized web-based campus
event calendar application
Delivered a robust framework and initial content for an enterprisewide portal application
Use of Citrix for PeopleSoft:
- allows Macintosh and low end platforms to access PeopleSoft
- supports remote access
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