Transcript Slide 1

In this era of globalization and free trade, the world we live in is changing really fast
with new structures, technologies, business processes, leadership styles, systems,
standards, talent management and customer orientation. The need to develop and
unleashed the human talent of organisations have become more important and
urgent in order to survive in this great race for business supremacy in this 21st
Century or also better known in the era of the Knowledge Economy (K-Economy).
Quality Control Circles or QCCs' have been in existence since 1962 as was started
in Japan and later gained popularity and acceptance in other parts of the world
including Malaysia. QCC@ICC or KMK (kumpulan Meningkat Mutu Kerja) as also
known in the Malaysian government sectors have officially started in 1983. Currently
the national Productivity Corporation (NPC) now known as the Malaysia
Productitivity Corporation (MPC) as well as the Institut Tadbiran Awam Negara
(INTAN) will soon organised the 25Th QCC/5th ICC Convention (Innovative and
Creative Circles or ICC as now being known and promoted by NPC) and 25th KMK
National Convention for the respective private sectors and public (government)
sectors.
For all Participants: Understand the true (real) meaning of the
philosophy of QCC @ICC especially based on the Union Of Japanese
Scientists and Engineers (JUSE) QC Circle Koryo (General Principles) of
the QC Circle) including all aspects of the QCC Fundamentals, History
and Purpose. The Malaysia QCC @ ICC Story and Journey will also be
highlighted for all participants knowledge.
For Facilitators: they should be able to train, facilitate and guide their
QCC @ICC Leaders and Members in carrying our their QCC @ ICC
projects to completion. They are also to be able to Report to
Management on all the QCC ©ICC Status and Progress.
For Leaders: they should be able to lead their QCC @ ICC and possess
a clear understanding on the purpose of the QCC @ ICC activities, the
proper utilization of the QC Tools and Techniques, their roles and
responsibilities as a Leader and together with their Members complete
their QCC @ ICC projects in the stipulated time frame as well as
producing the best results based on their Plan-Do-Check-Act Cycle of
Control and Improvement. The Leaders will also possess the right
communication techniques and rapport with their Facilitators or Mentors.
For Members: they should be able to understand the QCC Philosophy
and Fundamentals of the QCC including the understanding on the proper
usage of the Basic QC Tools and Techniques. The members will also
understand their roles and responsibilities in their QCC @ ICC and to
complete their QCC @ ICC projects in the stipulated time frame as well
as producing the best results based on their Plan-Do-Check-Act Cycle of
Control & Improvement
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QCC @ ICC Philosophy including History of QCC @ ICC in Malaysia.
The QCC Secretariat- Roles & Responsibilities.
The Role of Facilitators, Team Leaders and Team Members
Quality Improvement Tools like Basic 7 QC Tools and the 7 management
Tools for QC (M&)-where necessary.
5. QCC @ ICC Project based on the P-D-C-A Cycle of Control and
Improvement.
6. QCC @ ICC Project Report & Presentation
7. QCC @ ICC Presentation Judging Criteria.
8. How to maintain and improve further the QCC @ ICC Teamwork and
Projects.
9. QCC @ ICC relations with subjects like Zero Defect (ZD) Culture
(including Zero Changeovers, Zero Defects, Zero Waste, Zero Delays,
Zero Injuries and Zero Breakdown), Kaizen,5-S (Visual Organization &
Good Housekeeping), Cross Functional Teamworking, World Class
Performance factors and others (if necessary)
10. How to make QCC @ ICC People and Projects to bring great impact to
Your Co's Business Results.
Ramli Abu Hassan is an author, trainer, consultant, speaker and
promoter. He is Founder and Managing Director of Diversified Promotion
& Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company
since 25th June,1996.DPS have been mainly involved in the business of
Training& Consulting, Professional Sports Promotion and Marketing of
Malaysian made products both domestically and overseas. In the Training
& Consulting business, DPS helps organizations both in the private and
government sectors build world-class talent through unleashing their
hidden talents as well as making continual improvements in their work
areas, leadership and personal performances plus increase in their
knowledge of quality, productivity, team building and team working like
Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and
Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.)
He is the author of the book “Revolusi Aksi” or Action Revolution
published on 24th March,2006 plus hundreds of articles on quality and
productivity improvements, sports management and promotions, human
capital, leadership and general subjects like hobbies and travels. He has
now his own website that features his thoughts, events and happenings.
He works with organizations to establish World Class Performance in their business
and satisfaction of customers ,designing and establishing corporate universities (your inhouse university or learning centres)as well as all aspects of Quality and Productivity
Improvements. Ramli has been in collaboration with Global Experts on subjects like
World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable
Development Initiatives including Environment plus his other areas of Professional
Sports Promotion and Management.
He is an active member of the Malaysian International Chamber of Commerce and
Industry(MICCI),Business Council for Sustainable Development of Malaysia
(BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as
well as the Malaysian Representative for World Boxing Council and World Boxing
Council for Muay Thai. Ramli also have good collaboration with many major sports
organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others.