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Sistem Latihan Total Diurus Oleh: AZ SMART INTEGRATED PARTNERSHIP SDN BHD 10, Jalan Pusat BCH 1/3, Bandar Country Homes 48000 Rawang Selangor Darul Ehsan Tel : 6-03-6733 1940 Fax : 6-03-6733 1965 “INTEGRASI DENGAN INTEGRITI” CONTENTS AZ SMART INTEGRATED PARTNERSHIP SDN. BHD. Vision Mission ……………………………………………………………………………………. 5 ……………………………………………………………………………… 5 Corporate Philosophy ……………………………………………………………………………. 5 Corporate Information …………………………………………………………………………… 5 Subsidiaries Company…………………………………………………………………………….. 7 ATTITUDINAL AND MOTIVATIONAL COURSES Membina Sikap Potitif Dan Nilai-nilai Bersama …………………………………….. 9 Peningkatan Etika Kerja Dan Nilai Moral Positif ……………………………………. 10 Enhancing The Culture Of Excellence And Professionalism In Organization ……………………………………………………………………………………………. 11 Clerical Development Program ………………………………………………………………. 12 Psychology Of Winning …………………………………………………………………………… 13 Work Ethics And Professionalism – An Islamic Perspective ……………………………………………………………………………………………… 14 Inisiatif Pembangunan Potensi Ke Arah Kecemerlangan (IMPAK) …………………………………………………………………………………………………… 15 MANAGEMENT DEVELOPMENT COURSES Penyeliaan Efektif …………………………………………………………………………………. 17 Perkhidmatan Pelanggan Berkualiti ………………………………………………………. 18 Perkhidmatan Pelanggan Berkualiti Melalui Telefon ……………………………. 19 7QC Tools For Quality Improvement ……………………………………………………. 20 Five S : Creating Productive Workplace Using ‘The Art Of Visual Management’ …………………………………………………………………………………………. 21 Total Quality Management ……………………………………………………………………. 22 Building A Winning Team ……………………………………………………………………… 23 Menguruskan Kakitangan Dengan Berkesan ………………………………………… 24 Peningkatan Profesionalisma Pemandu ………………………………………………… 25 Teknik Perundingan Yang Berkesan ……………………………………………………… 26 Pengendalian Majlis Dan Etika Sosial …………………………………………………….. 27 Problem-Solving And Decision-Making Skills ………………………………………… 28 Effective Time Management …………………………………………………………………… 29 Counseling As A Management Skill ……………………………………………………….. 30 AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 2 CONTENTS MANAGEMENT DEVELOPMENT COURSES Leadership And Human Relations For Managers ………………………………………………… Identifying And Resolving Organizational Conflicts ……………………………………………… Handling Non-performing Employees ……………………………………………………………………… Managing Stress……… ………………………………………………………………………………………………… Building Interpersonal Skills Through Effective Communication ………………………… Finance Management For Business Managers ……………………………………………………… English Business Communication : • Bring Out The Best In You (BOTBIY) – an effective presentation………… • Effective Writing Intermediate Level of Proficiency ……………………………… • Grammar At Work (G.A.W) ……………………………………………………………………… • Useful Everyday Communication For Support Staff ……………………………… Employment Law, Disciplinary Procedure And Domestic Inquiry ……………………… Pelaksanaan OSH Act 1994 And Regulation 1996 …………………………………………… 31 32 33 34 35 36 37 38 39 40 41 42 ADVANCED CORPORATE MANAGEMENT COURSES Designing For High Performance Organization ………………………………………. Corporate Planning And Strategic Management ……………………… Strategic Marketing …………………………………………………………………………………. Corporate Business – Shaping The Corporate Future …………………………… Benchmarking For Best Practice – With hands-on applications and Case studies from leading organizations …………………………………………………. 44 45 46 47 48 COMPUTER COURSES (MICROSOFT OFFICE) Microsoft Microsoft Microsoft Microsoft Microsoft Word Word Word Word Word : : : : Basic (Module 1) …………………………………………………………………… Intermediate (Module 2) ……………………………………………………… Advance (Module 3) ……………………………………………………………… Advance (Module 4) ……………………………………………………………… 50 51 52 53 Microsoft Microsoft Microsoft Microsoft Microsoft Excel Excel Excel Excel Excel : : : : Basic (Module 1) …………….…………………………………….………………… Intermediate (Module 2) .………………………………….…………………… Advance (Module 3) ………………………………….…………………………… Advance (Module 4) …………………………………………..…………………… 55 56 57 58 Microsoft Microsoft Microsoft Microsoft Microsoft PowerPoint PowerPoint PowerPoint PowerPoint PowerPoint Microsoft Microsoft Microsoft Microsoft Microsoft Access Access Access Access Access : : : : : : : : Basic (Module 1)………………………………………………………………… Intermediate (Module 2) .………………………………………………… Advance (Module 3) ………………………………………………………… Advance (Module 4) ………………………………………………………… 59 60 61 62 Basic (Module 1)…………… ………………………………………………………… Intermediate (Module 2) ………………………………………………………… Advance (Module 3) ………………………………………………………………… Advance (Module 4) ………………………………………………………………… 62 63 64 65 AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 3 AZ Smart Integrated Partnership Sdn Bhd (518664-W) Vision Mission Corporate Philosophy Corporate Information Our Strategy Subsidiaries Company AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 4 Vision To be the community leading integrator of the entire sharing abundant resources to business enhance performance and mutual profit. Mission Facilitating a business throughout its whole phases of development, and ensuring its natural progresses through resources sharing and mutual support. Corporate Philosophy Our commitment is to provide the best expertise and to deliver the best ideas, products, and services that meet the highest quality requirements. We are willing to uphold the basic principles which are integrity, accountability, and responsibility, to benefit long term relationship in guiding us in the integration of our project management activities. AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 5 Corporate Information Registered Name AZ Smart Integrated Partnership Sdn Bhd Company No 518664-W Incorporated 8th June, 2001 Address Wisma AZ Smart 10, Jalan Pusat BCH 1/3 Bandar Country Homes 48000 Rawang Selangor Darul Ehsan Telephone +603 6733 1940 Fax +603 6733 1965 Board of Directors Dr. Ahmad Zaki Ismail Abu Bakar Othman Bank Southern Bank Berhad Bukit Tunku Kuala Lumpur Authorized Capital RM 100,000-00 Paid-Up Capital RM 100,000-00 Management Team Chairman/Executive President Dr. Ahmad Zaki Ismail Director Of Training Nor Hashim Ahmad Director Of Consultation Nurul Huda Mat Nor Principal Consultant Zubli Zainordin Principal Consultant Dr. Mohd Sobree Ali Chief Business Development Fauziah Dolmat Chief Executive Officer Abu Bakar Othman Chief Operations Officer Khairulfikri Mokhtarudin Chief Administration Officer Moh Rohimi Ismail Chief Public Relations Officer Julia Baskaran AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 6 Subsidiaries Company Ultimate Food Industries Sdn Bhd SJA Infotech Sdn Bhd (543341-K) SJA Technology Sdn Bhd (465918-K) Atlantic Rank (M) Sdn Bhd (236440-M) Ansoft Technologies Sdn Bhd (497885-D) Sales Excellence Training Sdn Bhd Rezka Enterprise (520747-M) (360830-P) (873908-P) Triple Zek HR & Management Services Sdn Bhd.(544699--V) Dynacoral System And Services Sdn Bhd . Dynacoral Sdn Bhd (261047-H) (246835-A) Mandarin Star Sdn Bhd (280360-H) AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 7 ATTITUDINAL AND MOTIVATIONAL COURSES Membina Sikap Potitif Dan Nilai-nilai Bersama Peningkatan Etika Kerja Dan Nilai Moral Positif Enhancing The Culture Of Excellence And Professionalism In Organization Clerical Development Program Psychology Of Winning Work Ethics And Professionalism – An Islamic Perspective Inisiatif Pembangunan Potensi Ke Arah Kecemerlangan (IMPAK) AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 8 KURSUS MEMBINA SIKAP POSITIF DAN NILAI-NILAI BERSAMA KOD : AMC 01 TEMPOH : 3 hari (‘residential’) • Memahami kepentingan sikap positif dan hubungkaitnya dengan kecemerlangan. OBJEKTIF KURSUS • Mengenalpasti kekuatan dan kelemahan diri. • Memahami kaedah membina sikap dan pemikiran positif untuk membantu visi dan misi syarikat. • Memahami kaedah merealisasikan suasana kerja yang produktif melalui nilai-nilai bersama yang positif. • Sikap pemikiran positif dan nilai-nilai bersama RANGKA KURSUS dalam merealisasikan kecemerlangan. • Kaedah mempertahankan dan meningkatkan nilai-nilai positif secara bersama dalam organisasi. • Kaedah membuat perubahan dan menerima perubahan. • • • • METODOLOGI SASARAN PESERTA Kuliah dan ceramah Latihan dan perbincangan kumpulan Plan tindakan Lakonan / ‘role play’ • Eksekutif dan bukan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 9 KURSUS PENINGKATAN ETIKA KERJA DAN NILAI MORAL POSITIF KOD : AMC 02 TEMPOH : 3 hari (‘residential’) • Mengenal pasti kekuatan dan kelemahan diri. OBJEKTIF KURSUS • Memahami etika kerja secara total. • Memahami keperluan nilai penting dalam etika kerja untuk membantu peningkatan produktiviti. • Memahami cara merangka pembangunan diri dan mempraktikkan nilai-nilai moral terbaik di organisasi. • Menganalisa diri; kekuatan dan kelemahan RANGKA KURSUS serta cara memperbaiki • Paradigma etika kerja terbaik dan nilai-nilai moral • Etika kerja nilai moral dan budaya kerja cemerlang. • Amalan-amalan etika kerja dan nilai-nilai moral positif. • • • • METODOLOGI SASARAN PESERTA “Self experiential learning” Kuliah dan ceramah Latihan dan perbincangan kumpulan Kajian kes • Eksekutif dan bukan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 10 COURSE ENHANCING THE CULTURE OF EXCELLENCE AND PROFESSIONALISM IN ORGANIZATION CODE : AMC 03 DURATION : 2 days (Non-residential) • To highlight the concept of corporate culture, COURSE OBJECTIVE excellence and professionalism in organization • To portray the mood and aspiration of excellence and professionalism. • To set the roles of the individual in striving for excellence and professionalism. • Towards achieving excellence and COURSE OUTLINE professionalism in organization. • Understanding and appreciating the corporate mission of an organization. • The pre-requisites of excellence and professionalism • The roles and responsibilities of employees in the development of a strong, disciplined and dynamic organization METODOLOGY • Lectures / notes • Case studies • Group discussion PARTICIPANTS • Non-executives • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 11 COURSE CLERICAL DEVELOPMENT PROGRAM CODE : AMC 04 DURATION : 3 days (Residential) • To understand the basic concepts of COURSE OBJECTIVE management • To plan work systematically in enhancing productivity • To respond positively towards tasks and responsibilities • Basic management skills COURSE OUTLINE • Creative thinking • Interpersonal communication • Work attitude – team work, planning and scheduling tasks and handling instructions • Basic filing management skills METODOLOGY • • • • PARTICIPANTS • Non-executives • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Self experiential Learning Case studies Group discussion 12 COURSE PSYCHOLOGY OF WINNING CODE : AMC 05 DURATION : 1 days (Non-residential) • To present the attributes of corporate winners COURSE OBJECTIVE • To employ the discipline of psychology in the losing and winning games • To create conducive corporate environment fitting for the winning strategy • The global corporate scenario COURSE OUTLINE • Why corporate winners? • Creating the culture of winning • Winning strategy and the competitive edge. METODOLOGY • • • • PARTICIPANTS • Senior managers, managers and executives • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion 13 COURSE WORK ETHICS AND PROFESSIONALISM – AN ISLAMIC PERSPECTIVE CODE : AMC 06 DURATION : 2 days (Non-residential) • To explore the prevailing western work ethics COURSE OBJECTIVE and professionalism with a view of identifying its strengths and weaknesses • To understand the concept, philosophy, characteristics and modus operandi of Islamic work ethics and professionalism • To reinforce the prevailing work ethics and professionalism by synthesizing the supremacy of Islamic system. • Foundation for the reinforcement of Islamic COURSE OUTLINE work ethics and professionalism. • Western work ethics vs. Islamic work ethics and professionalism. • Work ethics from the perspective of Al-Quran and Al-sunnah. • Internalizing the Islamic ethics in daily work/job. METODOLOGY • Lectures / Group discussion • Case studies PARTICIPANTS • Non-executives • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 14 KURSUS INISIATIF MEMBANGUN POTENSI KE ARAH KECEMERLANGAN (I.M.P.A.K) KOD : AMC 07 TEMPOH : 3 hari (‘residential’) • Mengenalpasti potensi dan kelemahan diri dari OBJEKTIF KURSUS segi fizikal, mental dan keimanan (spiritual) • Memahami kesedaran membina keupayaan potensi diri • Memahami kesedaran memupuk kehidupan bermatlamat dan proaktif • Memahami kesedaran mempunyai akhlak mulia dan nilai jati diri sebagai Insan • Memahami tanggungjawab melaksanakan tugasan dengan cemerlang • Kesedaran dan keupayaan untuk belajar RANGKA KURSUS • Melihat potensi dan kelemahan diri / membina peribadi seimbang dan berwawasan • Tanggungjawab dan pertanggungjawaban • Sifat dan nilai positif diri • Kerjasama dalam satu pasukan • Kuliah dan ceramah METODOLOGI • Latihan dan Perbincangan kumpulan • Perbincangan dua hala • Plan tindakan • ‘Management games’ SASARAN PESERTA • Eksekutif dan bukan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 15 MANAGEMENT DEVELOPMENT COURSES Penyeliaan Efektif Perkhidmatan Pelanggan Berkualiti Perkhidmatan Pelanggan Berkualiti Melalui Telefon 7QC Tools For Quality Improvement Five S : Creating Productive Workplace Using ‘The Art Of Visual Management’ Total Quality Management Building A Winning Team Menguruskan Kakitangan Dengan Berkesan Peningkatan Profesionalisma Pemandu Teknik Perundingan Yang Berkesan Asas Protokol Majlis Dan Ketrampilan Diri Dalam Konteks Etika Busines Problem-Solving And Decision-Making Skills Work And Time Management Counseling As A Management Skill Leadership And Human Relations For Managers Identifying And Resolving Organizational Conflicts Handling Difficult Employees Stress Management Building Interpersonal Skills Through Effective Communication Finance Management For Business Managers English Business Communication Bring Out The Best In You (BOTBIY) - An Effective Presentation Effective Writing Intermediate Level of Proficiency Grammar At Work (G.A.W) Useful Everyday Communication for Support Staff Employment Law, Disciplinary Procedure And Domestic Inquiry. Pelaksanaan OSH Act 1994 And Regulation 1996 AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 16 KURSUS PENYELIAAN EFEKTIF KOD : MDC 01 TEMPOH : 3 hari (‘residential’) • Mengetahui status kekuatan dan kelemahan mereka. OBJEKTIF KURSUS • Memahami peranan sebagai penyelia dalam menjayakan visi dan misi syarikat. • Memahami teknik-teknik mengurus orang bawahan dengan berkesan. • Memahami teknik mengurus pelanggan. • Memahami perlaksanaan operasi tugas dengan berkesan dan profesional. • Asas penyeliaan yang produktif RANGKA KURSUS • Kemahiran mengurus dan mentadbir • Kepimpinan • Kemahiran dan komunikasi yang berkesan • Semangat sepasukan. METODOLOGI • ‘Activity-based’ • Latihan dan perbincangan kumpulan • Plan tindakan SASARAN PESERTA • Eksekutif dan bukan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 17 KURSUS PERKHIDMATAN PELANGGAN BERKUALITI KOD : MDC 02 TEMPOH : 3 hari (non-residential) • Memahami kepentingan melaksanakan khidmat pelanggan yang berkualiti. OBJEKTIF KURSUS • Memahami kesan perhubungan yang harmoni dengan pelanggan dalam meningkatkan jualan bisnes. • Memahami teknik servis yang kreatif untuk berhadapan dengan karenah pelanggan. • Memahami teknik persediaan peribadi ‘asertif’ bila berhadapan dengan pelanggan. • Psikologi pelanggan RANGKA KURSUS • Teknik berkomunikasi dan perhubungan • Permikiran kreatif • Menyelesaikan masalah pelanggan. • Teknik asertif METODOLOGI • • • • SASARAN PESERTA • Bukan eksekutif dan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD ‘Self-experiential’ Latihan dan perbincangan kumpulan Plan tindakan Video klip 18 KURSUS PERKHIDMATAN PELANGGAN BERKUALITI MELALUI TELEFON KOD : MDC 03 TEMPOH : 3 hari (non-residential) • Memahami kepentingan telefon dalam konteks melayan pelanggan berkualiti dan beretika. OBJEKTIF KURSUS • Memahami teknik-teknik menguruskan pelanggan melalui cara bertelefon yang beretika. • Layanan pelanggan berkualiti RANGKA KURSUS • Etika bertelefon • Mengendalikan telefon • Intonasi suara • Menjawab panggilan telefon • Mendengar dengan efektif • Mengendalikan bantahan dan kemarahan pemanggil. • Kemahiran berunding • Mengurus karenah pemanggil • Mengurus sistem pesanan suara. • Mengakhiri perbualan • Memahami keperluan pelanggan • Mengurus pandangan pelanggan METODOLOGI • • • • SASARAN PESERTA • Bukan eksekutif dan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD ‘Self-experiential’ Latihan dan perbincangan kumpulan Plan tindakan Video klip 19 COURSE 7QC TOOLS FOR QUALITY IMPROVEMENT CODE : MDC 04 DURATION : 3 days (non-residential) • To understand the importance of Quality Tools COURSE OBJECTIVE in relationship with business result and performance. • To develop a complete understanding of 7 QC Tools to improve efficiency, quality and decrease cost. • To practice the QC Tools for business practical solutions to problems. • The importance of QC Tools in TQM. COURSE OUTLINE • Types of Quality Tools for improvement; pareto chat, control chart, check sheet, root-course diagram, basic process improvement etc. • The 7 QC Tools applications for business improvement. • Problem solving and planning process. METODOLOGY • • • • PARTICIPANTS • Executive and non-executive • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures and group dynamics Exercise on QC Tools QC Role Plays Case studies 20 COURSE FIVE S : CREATING PRODUCTIVE WORKPLACE USING ‘THE ART OF VISUAL MANAGEMENT’ CODE : MDC 05 DURATION : 3 days (non-residential) • To understand the 5S concepts in TQM COURSE OBJECTIVE • To expose the importance of implementing 5S in the work place • To understand the method of internalizing 5S culture in the work place • To find ways in banishing the frustration of searching for files, documents, materials, tools, jobs and information. • To develop a workplace that easy to manage • The importance of 5S to improve workplace COURSE OUTLINE management. • Understanding basic concept of 5S techniques. • Steps towards implementing 5S. • 5 ‘S’ through OJT. METODOLOGY • Classroom, simulations, group dynamic and games. • Video clips and slides. • On Job Training (OJT) PARTICIPANTS • Executive and non-executive • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 21 COURSE MANAGING TOTAL QUALITY IN ORGANIZATION CODE : MDC 06 DURATION : 4 days (non-residential) • To introduce the importance of process in quality management in business. COURSE OBJECTIVE • To introduce the fundamentals of quality in increasing productivity. • To introduce process of continuum in Total Quality Management. • To introduce samples of successful companies as exemplary and for comparative studies. • Quality and Business Competitiveness COURSE OUTLINE • Applying Quality Concepts in Business • Fundamental Factors Affecting Quality • Product versus process • Model for continuous improvement • Customer focus • Managing key business processes • Six steps to process improvement • Measuring performance • Leadership for TQM • Empowering work Forces for Quality • Training and Education for Quality METODOLOGY • Lectures – Simple presentation techniques, theories and short practical input. • Exercises – Roleplays, case studies, ‘workshop’ etc. • Video presentations. PARTICIPANTS • Executive and non-executive • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 22 COURSE BUILDING A WINNING TEAM CODE : MDC 07 DURATION : 3 days (residential) • To identify and develop one’s strengths and weaknesses. COURSE OBJECTIVE • To review the process of managing team for business performance. • To learn technique to develop a motivated team towards success. • To get the best out of the team members • To develop trust and commitment among the members. • To create synergy in organization via good teamwork. • The need for team work in organization COURSE OUTLINE • Sharing mission and vision (one team, one vision) • My role and commitment • Critical success factors in team-work • Creativity and problem solving in teamwork • Creating effective teamwork METODOLOGY • ‘Activity-based’ • Group discussions. • Case studies PARTICIPANTS • Executive and non-executive • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 23 KURSUS MENGURUSKAN KAKITANGAN DENGAN BERKESAN KOD : MDC 08 TEMPOH : 3 hari (‘residential’) • Mengenalpasti kekuatan dan kelemahan diri. OBJEKTIF KURSUS • Memahami prinsip asas kehendak dan gelagat manusia. • Memahami konsep asas menguruskan kakitangan. • Memahami peranan-peranan yang lebih efektif terhadap kakitangan. • Memahami cara membina potensi kakitangan • Memahami cara menyelesaikan permasalahan kakitangan secara kolektif. RANGKA KURSUS • Mengenali gelagat manusia • Memaksimakan potensi / menguruskan kelemahan • Mengenali dan menyelesaikan masalah • Proses membuat keputusan dan plan tindakan • Asas-asas komunikasi dan perhubungan awam. • Membimbing kakitangan melalui kepimpinan (Leadership by example) • Merangsang kehebatan dan kreativiti kakitangan • Pengurusan prestasi kakitangan (Performance Management) METODOLOGI • • • • SASARAN PESERTA • Eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Kuliah dan ceramah Latihan dan perbincangan kumpulan Perbincangan / ulasan Lakonan / ‘role play’ 24 KURSUS PENINGKATAN PROFESIONALISMA PEMANDU KOD : MDC 09 TEMPOH : 2 hari (‘non-residential’) • Memahami perspektif kerjaya pemandu yang OBJEKTIF KURSUS profesional. • Memahami tanggungjawab melaksanakan tugas secara pro-aktif. • Memahami cara menyimpan dan menyediakan rekod-rekod yang berkaitan dengan efisien. • Memahami cara mengurus personaliti dan kualiti perkhidmatan yang konsisten. RANGKA KURSUS • Mengenali tugas-tugas asas seorang pemandu • Hak-hak pemandu • Kesalahan-kesalahan biasa di jalanraya • Penyelenggaraan kenderaan • Penyelenggaraan rekod perjalanan dan kenderaan • Menjadi pemandu produktif • Pengurusan masa • Pengurusan tekanan stress • Membina imej diri dan syarikat METODOLOGI • Kuliah dan ceramah • “Self experiential learning” • Latihan dan perbincangan kumpulan SASARAN PESERTA • Bukan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 25 KURSUS TEKNIK PERUNDINGAN YANG BERKESAN KOD : MDC 10 TEMPOH : 3 hari (‘non-residential’) • Memahami konsep asas mengadakan rundingan. OBJEKTIF KURSUS • Memahami cara menguasai perundingan dari pendirian ‘No’ kepada ‘Yes’. • Memahami cara mengendalikan masalah pelanggan dengan berkesan. • Memahami persiapan membuat persediaan sebelum proses perundingan bermula. • Memahami teknik efektif memenangi tawaran melalui perundingan. RANGKA KURSUS • Bila perundingan diperlukan • Taktik pra-rundingan • Membuat rancangan & penyelidikan untuk perundingan • Stail rundingan • Komukikasi bukan verbal • Teknik dan taktik semasa rundingan berjalan • Plan tindakan selepas rundingan • Psikologi perundingan METODOLOGI • • • • SASARAN PESERTA • Eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Kuliah dan ceramah “Self experiential learning” Latihan dan perbincangan kumpulan Kajian kes 26 KURSUS PENGENDALIAN MAJLIS DAN ETIKA SOSIAL KOD : MDC 11 TEMPOH : 3 hari (‘non-residential’) • Memahami kepentingan mempunyai kemahiran OBJEKTIF KURSUS mengendalikan majlis. • Memahami kemahiran asas mengurus secara berdiplomasi dan berprotokol dalam majlismajlis rasmi • Memahami kemahiran beretika sosial dalam majlis-majlis rasmi. RANGKA KURSUS • Protokol dalam majlis. • Anda sebagai MC : Persiapan dan persembahan. • Ketrampilan diri dan ‘corporate dressing’ • Etika busines (Mastering business etiquette) • Berhubung sesama jemputan dalam majlis (effective networking) • Kemahiran makan malam dalam majlis formal (Dining Skills) • “Power Business Lunch” METODOLOGI • Kuliah dan sesi perbincangan • ‘Assignment’ / gerakerja diri • Lakonan / simulasi SASARAN PESERTA • Pengurus dan eksekutif • 30 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 27 COURSE PROBLEM-SOLVING AND DECISION-MAKING SKILLS CODE : MDC 12 DURATION : 3 days (non-residential) • To emphasize the importance of problemsolving and decision-making skills in management. COURSE OBJECTIVE • To develop self confidence in the process of solving problem and making decision. • To equip participants with systematic processes in gathering, evaluation and utilizing information in problem-solving and decisionmaking. • Decision – making and problem solving types, COURSE OUTLINE approaches and limits. • Developing a holistic approach to problemsolving and decision-making • Lead the discussion • Identify problems and diagnosis • Implementing the decision • Managing changes and how to face it ? METODOLOGY • • • • PARTICIPANTS • Executive • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion 28 COURSE EFFECTIVE TIME MANAGEMENT CODE : MDC 13 DURATION : 2 days (Residential) • To explain the relationship between effective COURSE OBJECTIVE time management and job performance. • To introduce and apply some simple analytical tools that will help to optimize the use of management time • To identify time wasters and take steps to reduce these to a minimum. • To develop an action plan that will help to improve participants work life. • Value of time management COURSE OUTLINE • Time-use analysis • Identifying time waster – personal, management, organizational and environmental. • Effective time management – tools and techniques METODOLOGY • Lectures / notes • Presentation • Group discussion PARTICIPANTS • Executive • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 29 COURSE COUNSELLING AS A MANAGEMENT SKILL CODE : MDC 14 DURATION : 3 days (Residential) • To identify and develop one’s COURSE OBJECTIVE strengths/weaknesses. • To explain the relationship between counseling and excellence in organization. • To expose the concepts and techniques in designing a counseling program.. • To introduce basic techniques in counseling for human resources management. • Principles and purpose of counseling COURSE OUTLINE • Attributes of an effective counseling • Processes and dynamics of counseling • Ethics of counseling • Effective counseling – approaches and strategies METODOLOGY • • • • • • PARTICIPANTS • Managers, executive and supervisors • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Activity-based Case studies Presentation Group discussion Clinic / project 30 COURSE LEADERSHIP AND HUMAN RELATIONS FOR MANAGERS CODE : MDC 15 DURATION : 3 days (Residential) • To identify and develop one’s strengths/ COURSE OBJECTIVE weaknesses. • To identify the most appropriate leadership style that can be used in specific management situation. • To recognize individual differences of the employees and ways of interacting with them • To apply the various leadership styles and specific principles of human relations in handling people in organization. • Introduction to leadership COURSE OUTLINE • Leadership styles of leaders and maturity of followers. • Understanding human differences • Formation and development of attitudes • Principles of effective human relations METODOLOGY • • • • PARTICIPANTS • Managers • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures/notes Presentation & Group discussion Activity based Action plan 31 COURSE IDENTIFYING AND RESOLVING ORGANIZATIONAL CONFLICTS CODE : MDC 16 DURATION : 2 days (Non-residential) • To understand the nature and sources of COURSE OBJECTIVE conflicts in organization • To learn the right ways of perceiving conflicts • To develop skills in resolving organizational conflicts. • Theories on organizational conflicts COURSE OUTLINE • Positive and negative conflicts • Internal and external factors affecting conflicts in organization • Managing conflicts METODOLOGY • • • • PARTICIPANTS • Managers. executives and supervisors • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion 32 COURSE HANDLING NOW-PERFORMING EMPLOYEES CODE : MDC 17 DURATION : 2 days (Non-residential) • To identify the non-performing employees in COURSE OBJECTIVE organization • To instill positive attitudes in non-performers • To discover some specific methodologies to optimize employees capabilities • Mediocrity syndrome among employees COURSE OUTLINE • Methods of sizing up the non-performers • How to deal with non-performers • Converting non-performers into high achievers METODOLOGY • • • • PARTICIPANTS • Managers. executives and supervisors • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion 33 COURSE MANAGING STRESS CODE : MDC 18 DURATION : 2 days (Non-residential) • To discover one’s stress level root. COURSE OBJECTIVE • To understand the causes of stress. • To understand the dynamics of stress. • To develop new strategies to cope with and win over conflict situations between self, work and systems. • Personality test /stress level test COURSE OUTLINE • Organizational problem causes leading to burnout • Organizational stressors and their demotivating effects • Stress factors • Holistic approach to managing stress METODOLOGY • • • • PARTICIPANTS • Managers. executives and supervisors • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion 34 COURSE BUILDING INTERPERSONAL SKILLS THROUGH EFFECTIVE COMMUNICATION CODE : MDC 19 DURATION : 1 days (Non-residential) • To identify and develop one’s strength and COURSE OBJECTIVE weaknesses. • To increase awareness of the nature and importance of effective communication • To improve communication techniques and skills in order to enhance interpersonal relationship. • To reduce organizational problems resulting from poor communication techniques • To identify systematic approaches to communication • Personality test COURSE OUTLINE • Barriers to communication – from receiver and sender view-points • How to improve communication effectiveness through practicing effective empathy and planning • Developing dynamism as a communicator • Evaluating results of communication METODOLOGY • • • • • PARTICIPANTS • Non-executives • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Activity-based Case studies Presentation Group discussion 35 COURSE FINANCE MANAGEMENT FOR BUSINESS MANAGERS CODE : MDC 20 DURATION : 3 days (Non-residential) • To overview the financial statement and COURSE OBJECTIVE understand its relationship with business performance. • To analyze problems and make critical decisions which is closely linked to access and understanding the key financial data. • To use financial information in managerial decision making. • Introduction to financial management and COURSE OUTLINE related disciplines. • Assumptions underlying financial statements • Interpretations of financial statements • Financial and Non Financial Indicators Of Performance • Cost management and profit planning METODOLOGY • • • • PARTICIPANTS • Non-executives • 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Group work Group discussion 36 COURSE ENGLISH BUSINESS COMMUNICATION BRING OUT THE BEST IN YOU (BOTBIY) AN EFFECTIVE PRESENTATION CODE : MDC 21 DURATION : 3 days (Non-residential) • To help participants to overcome nervousness COURSE OBJECTIVE when giving presentations by being thoroughly prepared. • For gain the opportunity to deliver presentations and get the chance to view and give feedback on their performance. • To look forward to being more confident when delivering presentations and the pronunciation. • Looking at good and bad presentations. COURSE OUTLINE • What makes a good presentation • Pronunciation skills • Techniques to overcome nervousness •The mental you •The visual you •The verbal you • Organizing the presentations I •English for presentations • Organizing the presentation II •Content • Three mini presentations. (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) • • • • METODOLOGY Lectures / notes Case studies Group work Group discussion (The program frequency is prior to further discussion) • Non-executives • 16 person PARTICIPANTS AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 37 COURSE ENGLISH BUSINESS COMMUNICATION EFFECTIVE WRITING INTERMEDIATE LEVEL OF PROFICIENCY CODE : MDC 22 DURATION : 12 days (Non-residential) • To look forward to writing easier to understand COURSE OBJECTIVE and stylistically better letters and reports • Looking at samples of good and bad letters COURSE OUTLINE • The writing process • Guidelines for effective writing • Grammar and writing style (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) • Lectures / notes • Group work • Group discussion METODOLOGY (The program frequency is prior to further discussion) • Non-executives • 14 person PARTICIPANTS AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 38 COURSE ENGLISH BUSINESS COMMUNICATION GRAMMAR AT WORK (G.A.W) CODE : MDC 23 DURATION : 5 days (Non-residential) • To have a good grasp of the language in order COURSE OBJECTIVE to write corporate documents. • To improve participants fundamental of the language. • To overcome with the language in order to reduce performance in corporate writing. • Basic word groups COURSE OUTLINE • Tense and meanings • Articles • Verb patterns • Modals and their meanings • Passives (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) • Lectures / notes • Group work • Group discussion METODOLOGY (The program frequency is prior to further discussion) • Non-executives • 15 person PARTICIPANTS AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 39 COURSE ENGLISH BUSINESS COMMUNICATION USEFUL EVERYDAY COMMUNICATION FOR SUPPORT STAFF CODE : MDC 24 DURATION : 5 days (Non-residential) • To improve the speaking skills in the office. COURSE OBJECTIVE • To expose the important language function that are frequency used in the office. • Understanding and responding to requests COURSE OUTLINE • Giving information about the department/organization. • Understanding, taking messages and relaying messages. • Handling complaints. • Giving directions. (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) • Lectures / notes • Group work • Group discussion METODOLOGY (The program frequency is prior to further discussion) • Non-executives • 15 person PARTICIPANTS AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 40 COURSE EMPLOYMENT LAW, DISCIPLINARY PROCEDURE AND DOMESTIC INQUIRY CODE : MDC 25 DURATION : 4 days (Non-residential) • To examine and understand the terms of the COURSE OBJECTIVE Employment Contract. • To understand the implications of the various terms in the Letter of Appointment. • To understand and apply the procedures in handling discipline. • To understand the conduct of Domestic Inquiries. • To know the appeal procedures applicable in dismissal cases. • The Employment Contract – The employment COURSE OUTLINE Act 1955. • The Letter of Appointment • Disciplinary problems at the work place – incompetence, conflicts and absenteeism. • Disciplinary procedures – procedure, methods, evaluation, documentation, misconduct, investigation. • Domestic Inquiry – procedure, documentation, defense, natural justice, investigation, punishment. METODOLOGY • Lectures / notes • Group work • Group discussion PARTICIPANTS • Non-executives • 20 - 25 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 41 KURSUS PERLAKSANAAN OSH ACT 1994 AND REGULATION 1996 KOD : MDC 26 TEMPOH : 4 hari (‘non-residential’) • Memahami konsep dan keperluan OBJEKTIF KURSUS perlaksanaan OSHA 94 dalam meningkatkan produktiviti dan pengeluaran. • Mengenalpasti kelemahan dan permasalahan tempat kerja dalam melaksanakan OSHA 94 • Memahami kaedah menubuhkan OSHCO, tugas dan tanggungjawab kepada setiap ahli komiti dalam perlaksanaan OSHA 94. • Mengenalpasti plan tindakan proaktif untuk dilaksanakan dalam tempoh terdekat. • OSHA – Kepentingan dan peranan OSHA 94 RANGKA KURSUS • Tugas dan tanggungjawab majikan, pekerja, kontraktor dan pengguna. • Seksyen-seksyen penting dalam akta • Langkah-langkah memastikan OSHA dilaksanakan di tempat kerja. • Faktor yang membantu kemalangan dan kawalan ke atas ‘hazard’ serta risiko kecederaan. • Peranan, tugas dan tanggungjawab bahagian senggaraan dan pengurusan. • Penubuhan OSHCO – peranan dan tanggungjawab. • Perlaksanaan OSHCO METODOLOGI • • • • • SASARAN PESERTA • Eksekutif dan bukan eksekutif • 25 orang AZ SMART INTEGRATED PARTNERSHIP SDN. BHD ‘Kuliah dan ceramah Latihan dan perbincangan kumpulan Perbincangan / ulasan Assignment Peperiksaan / ujian 42 ADVANCED CORPORATE MANAGEMENT COURSES Designing For High Performance Organization Effective Corporate Planning And Strategic Management Strategic Marketing Corporate Business – Shaping The Corporate Future Benchmarking For Best Practice – With hands-on applications and case studies from leading organizations AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 43 COURSE DESIGNING FOR HIGH PERFORMANCE ORGANIZATION CODE : ACMC 01 DURATION : 3 days (Residential) • To expose the dynamics involved in attaining COURSE OBJECTIVE the status of High Performance Organization (HPO). • To discuss critical issues relevant to HPO • To emphasize the important of having a mission and vision in commissioning HPO • Understanding how an organization functions. COURSE OUTLINE • Organizational Performance Model (OP Model) – variance, evaluation and structuring. • The management of change in organizational culture. • Culture aspects of HPO and critical issues in managing the change. METODOLOGY • • • • • PARTICIPANTS • Senior Managers and Corporate Planners • 15 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion Action plan 44 COURSE EFFECTIVE CORPORATE PLANNING AND STRATEGIC MANAGEMENT CODE : ACMC 02 DURATION : 3 days (Residential) • To develop management perspective in a COURSE OBJECTIVE variety of strategic situations. • To create visionary corporate citizens who are objective-oriented as opposed to activityoriented. • To distinguish between business and corporate level capabilities and activities • Strategic management processes – strategic COURSE OUTLINE analysis, strategic formulation and strategic implementation • Corporate strategic environmental analysis • Analysis of value, power and expectation within an organization • Establishing the corporate distinctive competence, competitive advantage and corporate objective. • The importance of positive corporate culture in corporate planning, control and review. METODOLOGY • • • • • PARTICIPANTS • Senior Managers and Corporate Planners • 15 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion Action plan 45 COURSE STRATEGIC MARKETING CODE : ACMC 03 DURATION : 3 days (Residential) • To provide participants with an effective COURSE OBJECTIVE mechanisms for integrating marketing theory and practices. • To explore strategic marketing at all level of organization. • To provide guidelines for interface and decision procedures at each level • A cross-section of strategic marketing COURSE OUTLINE situations. • Understanding marketing management • Analyzing marketing opportunities • Market research and segmentations • Designing marketing strategies • Organizing, implementing and controlling marketing effort. METODOLOGY • • • • • PARTICIPANTS • Marketing executives and supervisors • 15 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion Action plan 46 COURSE CORPORATE OUTING SHAPING THE CORPORATE FUTURE CODE : ACMC 04 DURATION : 3 days (Residential) • To provide a clear, well-understood vision and COURSE OBJECTIVE direction of the organization. • To create culture that support trust, truth and accountability among the employee. • To introduce a good benchmarking skills towards market competitiveness • To produce an action-plan for a crossfunctional an d cross-group networks. • Success Model Planning COURSE OUTLINE • Critical Success Factors of the business • Organization’s strategic vision & mission • Analysis Action Impact Management (AIM) tools. • Improving strategic decisions • Performance measures • Balanced Scorecard • What’s next? METODOLOGY • • • • • PARTICIPANTS • Senior managers • 15 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Lectures / notes Case studies Presentation Group discussion Action plan 47 COURSE BENCHMARKING FOR BEST PRACTICE WITH HAND-ON APPLICATIONS AND CASE STUDIES FROM LEADING ORGANISATIONS CODE : ACMC 05 DURATION : 4 days (Residential) • To provide a detailed understanding on COURSE OBJECTIVE benchmarking for best practices. • To equip participants with tools of benchmarking • To understand data collection and analysis of benchmarking information • To develop a clear understanding on Performance Measurement and Process Mapping • To highlight critical factors in benchmarking • To show the common pitfalls and how to avoid them. • To present case studies from leading organizations world wide with particular focus on service and mail delivery. • Benchmarking and Tool Quality COURSE OUTLINE • The impact of benchmarking on your organization. • Benchmarking – The Process • Common pitfall in benchmarking • Benchmarking and performance myths • The benchmarking exchange METODOLOGY • • • • PARTICIPANTS • Senior managers, managers. • 15 person AZ SMART INTEGRATED PARTNERSHIP SDN. BHD Group Dynamics Role Play Video Presentation Group Case Study 48 COMPUTER COURSES (Microsoft Office) Microsoft Word Microsoft Word : Basic (Module 1) Microsoft Word : Intermediate (Module 2) Microsoft Word : Advance (Module 3 & Module 4) Microsoft Excel Microsoft Excel: Basic (Module 1) Microsoft Excel : Intermediate (Module 2) Microsoft Excel : Advance (Module 3 & Module 4) Microsoft PowerPoint Microsoft PowerPoint : Basic (Module 1) Microsoft PowerPoint : Intermediate (Module 2) Microsoft PowerPoint : Advance (Module 3 & Module 4) Microsoft Access Microsoft Access : Basic (Module 1) Microsoft Access : Intermediate (Module 2) Microsoft Access : Advance (Module 3 & Module 4) AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 49 COURSE MICROSOFT OFFICE (Word, Excel, PowerPoint and Access) • To introduce the importance of Microsoft Office COURSE OBJECTIVES programs in daily office job. • To provide skills and techniques of using Microsoft Word, Excel, PowerPoint and Access. • To provide skills on how to produce a good report / document by using the applications of Microsoft Office. • To familiarize the Microsoft Office programs efficiently. Please refer to the module as attached COURSE OUTLINE • • • • • • METODOLOGY Lectures / notes Hands on Self test Exercises Presentation Project • Executives / Non-executives • 25 person PARTICIPANTS AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 50 COURSE MICROSOFT WORD : BASIC (Module 1) CODE : COMP / MW 01 DURATION : 2 days (Residential) MODULE 1 COURSE OUTLINE Getting Started • Starting Word 2000 • Getting Familiar With The word Screen • Getting Help • Creating A New Document • Closing A Document and Existing Word Starting to Use Word 2000 • Inserting and Overtyping Text • Viewing a Document • Selection Techniques • Moving and Copying Text • Deleting Text • Using UNDO and REDO Formatting Font • Changing the Font and Font Size • Character Formatting • Using Font Dialog Box • Using Format Painter • Changing Case • Using Drop Caps • Using Text Animation Effects AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 51 COURSE MICROSOFT WORD : INTERMEDIATE (Module 2) CODE : COMP / MW 02 COURSE OUTLINE DURATION : 2 days (Residential) MODULE 2 Formatting Paragraph • Aligning Text In a Document • Indenting • Creating Bulleted and Numbered Lists • Adjusting Line or Paragraph Spacing • Adding Border and Shading To Paragraph • Using Tab Formatting Page • Setting Page Margins, Paper Size and Page Orientation • Creating Page Break • Creating Section Break • Creating Headers, Footers and Page Numbers The Final Document • Proofing Your Document • Previewing and Printing Your Document AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 52 COURSE MICROSOFT WORD : ADVANCE (Module 3 & Module 4) CODE : COMP / MW 03 DURATION : 3 days (Residential) MODULE 3 COURSE OUTLINE Working with Tables • Creating Tables • Selecting Parts of A Table • Resizing Parts of A Table • Adding and Deleting Columns and Rows • Formatting Tables • Performing Calculation Working with Styles • Creating Styles • Applying a Different Style • Managing Styles Working with Graphics • Inserting and Formatting Text Boxes • Adding AutoShape • Insert Pictures and WordArt • Creating Watermark Creating Mail Merge and Labels • Creating Mail Merge • Selecting Specific Records to Merge • Creating Labels Working with Columns • Creating Columns • Formatting Columns AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 53 COURSE MICROSOFT WORD : ADVANCE (Module 3 & Module 4) CODE : COMP / MW 03 DURATION : 3 days (Residential) MODULE 4 COURSE OUTLINE Using Templates and Macros • Working with Templates • Automating Tasks With Macro Working with Outlines and Long Documents • Creating Footnotes And Endnotes • Creating a Table of Contents • Organizing a Document In Outline View Working with Object Linking and Embedding (OLE) • Creating Linked and Embedded Object • Editing Linked and Embedded Object Working with Online Forms • Creating an Online Form • Inserting Form Fields • Preparing The Form For Distribution Creating Web Pages With Word • Creating Web Pages AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 54 COURSE MICROSOFT EXCEL : BASIC (Module 1) CODE : COMP / ME 01 DURATION : 2 days (Residential) MODULE 1 COURSE OUTLINE Getting Started • Creating an Excel Workbook • Getting Familiar with The Excel Screen • Getting Help • Moving Around Your Cursor • Selecting Range In Workbook • Entering Data Into Worksheet Performing Calculations • Using Simple Formula • Using Simple Functions • Using Auto Calculate and Labels Managing Worksheet and Workbook Information • Managing Worksheet Information • Managing Workbook Information AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 55 COURSE MICROSOFT EXCEL : INTERMEDIATE (Module 2) CODE : COMP / ME 02 DURATION : 2 days (Residential) MODULE 2 COURSE OUTLINE Formatting Worksheet • Adjusting Column Width / Row Height • Formatting Cell Using Toolbar • Formatting Cell Using Menu Options Creating Chart • Creating Chart Using Chart Wizard • Changing Chart Options • Formatting Chart Setting Up Page and Print • Setting Up Page • Previewing and Printing AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 56 COURSE MICROSOFT EXCEL : ADVANCE (Module 3 & Module 4) CODE : COMP / ME 03 DURATION : 3 days (Residential) MODULE 3 COURSE OUTLINE Validating, Protecting, Auditing Form and Template • Using Data Validation • Creating New Workbook Using Template • Protecting Worksheet Style and Content • Protecting Your Workbook From Unauthorized Users Access • Auditing Worksheets and Tracing Cell References • Tracing Errors Working with Advance Formatting, Style and Outlining • Customizing Data Appearance with Advance Formatting • Using Conditional Formatting • Maintaining Format Consistency with Style • Using Data Outlining Working with Multiple Worksheets and Workbooks • Managing Data in Multiple Worksheets • Using Range Name • Combining Worksheets and Data From Different Workbooks Using Advance Function • Using Financial Functions AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 57 COURSE MICROSOFT EXCEL : ADVANCE (Module 3 & Module 4) CODE : COMP / ME 03 DURATION : 3 days (Residential) Using Workgroup Features COURSE OUTLINE • Using Comments • Sharing Workbooks MODULE 4 Creating Powerful Database • Creating Database • Managing Record in Database • Sorting Records • Using AutoFilter • Using Advance Filter • Using Sample Database Functions • Using VLOOKUP Function Creating Pivot Table and Analyzing Data • Creating Pivot Table • Updating Pivot Table • Modifying Calculated Field in Pivot Table • Creating Chart From Pivot Table • Exploring What-If Table • Using Scenarios • Implementing Problem Solving Automating Routine Task with Macros • Understanding Macros • Editing Macro • Using Relative Reference Macro Importing and Exporting Data • Importing / Exporting Data AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 58 COURSE MICROSOFT POWERPOINT : BASIC (Module 1) CODE : COMP / MP 01 DURATION : 2 days (Residential) MODULE 1 COURSE OUTLINE Getting Started • Starting PowerPoint 2000 • Getting Familiar with The PowerPoint 2000 Screen • Getting Help • Viewing a Presentation • Moving Around In Your Presentation • Saving and Opening Presentation • Running a Slide Show Creating Slides and Presentation • Creating a Presentation • Creating Slide in Slider View • Creating and Organizing Slides in Outline View • Organizing Slides In Slide Sorter View • Creating Notes To A Slide Formatting Presentation • Formatting And Proofing Text • Formatting Paragraph • Formatting Bullets and Numbers • Creating Header and Footer • Changing The Slides Background AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 59 COURSE MICROSOFT POWERPOINT : INTERMEDIATE (Module 2) CODE : COMP / MP 02 DURATION : 2 days (Residential) MODULE 2 COURSE OUTLINE Drawing and Working with Graphical Objects • Utilizing The Drawing Tools • Formatting and Enhancing Graphical Objects • Manipulating Graphical Objects Working with Template and Slide Master • Creating Presentation Base on Design Template • Working with Slide Master and Color Scheme • Creating Your Own Design Template Printing Presentation • Changing Page Setup Options • Printing a Presentation AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 60 COURSE MICROSOFT POWERPOINT : ADVANCE (Module 3 & Module 4) CODE : COMP / MP 03 DURATION : 3 days (Residential) MODULE 3 COURSE OUTLINE Working with Tables, ClipArt and WordArt • Creating Tables • Inserting ClipArt and WordArt Working with Graphs and Organization Charts • Creating Graphs • Creating Organization Charts Delivering and Controlling Presentation • Applying Animation Effects and Transitions • Delivering Your Presentation • Setting Timings and Creating Self Running Presentation • Packing a Presentation MODULE 4 Creating Interactive Presentation • Creating Hyperlink In a Presentation • Creating Actions Buttons Working with Multimedia • Adding Music, Sound, and CD Audio Track • Adding Movies on a Slide Integrating PowerPoint with Other Files • Getting Slides From Another PowerPoint Files • Integrating PowerPoint with Other Programs Working on the Web • Publishing a Presentation To The Web • Formatting Web Presentation AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 61 COURSE MICROSOFT ACCESS : BASIC (Module 1) CODE : COMP / MA 01 DURATION : 2 days (Residential) MODULE 1 COURSE OUTLINE Getting Started • Understanding How Access Work • Getting Familiar with The Access 2000 Screen • Getting Help • Working with Database Objects Working with Data • Managing Data • Controlling and Searching Records Working with Tables and Relationships • Creating and Customizing Tables • Get External Information • Managing Relationships AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 62 COURSE MICROSOFT ACCESS : INTERMEDIATE (Module 2) CODE : COMP / MA 02 DURATION : 2 days (Residential) MODULE 2 COURSE OUTLINE Creating and Customizing Queries • Creating Select Queries Quickly • Controlling Queries Output Creating and Customizing Forms • Creating Forms Effectively • Customizing Forms Creating Useful Reports • Creating Reports Managing and Maintaining Database • Compacting and Repairing Database • Converting Access Database AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 63 COURSE MICROSOFT ACCESS : ADVANCE (Module 3 & Module 4) CODE : COMP / MA 03 DURATION : 4 days (Residential) MODULE 3 COURSE OUTLINE Exploring Advanced Table • Creating Table • Setting Table Fields Properties Exploring Relationships • Using Relationships Effectively • Solving Complex Relationships • Exploring Relationship Join Types Exploring Advanced and Action Queries • Creating Advanced Queries • Exploring Action Queries MODULE 4 Using Advanced Forms • Creating and Customizing Effective Forms • Creating User Friendly and Powerful Controls On Form • Creating Main Form and Sub Form Using Advanced Reports • Working with Reports Sections • Customizing Report Sections • Creating Chart Reports Automating Database with Macros • Working with Macros AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 64 THANK YOU……. AZ Smart Integrated Partnership Sdn Bhd (518664-W) AZ SMART INTEGRATED PARTNERSHIP SDN. BHD 65