Transcript Document

IATA Training on BSP
For
Travel Agents
15 November 2007
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▄ Training Topics
•BSP General
•BSPlink
•Q&A
▄ Date: Thursday, 15 November 2007 (10:00-12:00 or 1:00-3:00)
▄ Venue: Radisson Resort & Hotel, Sharjah
▄ Provided By: IATA Team
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BSP Agent Training
Session Objectives
Educate new agents on the overall practices and procedures of IATA’s
BSP system.
Highlight the advantages gained by agents as they become BSP
participants.
Refresh old agent’s knowledge of BSP / BSPlink.
Train agents on BSPlink.
Inform agents on the developments taking place in the aviation industry,
such as E-Tickets.
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The Billing and Settlement Plan
(BSP)
▄ BSP is a system designed to facilitate and simplify the selling,
reporting and remitting procedures of IATA Accredited
Passenger Sales Agents.
▄ A key feature of the IATA Billing and Settlement Plan is the
Neutral Standard Traffic Document (STD), which is used by
Agents on behalf of all BSP participating Airlines.
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Advantages of BSP
 Simplifies and reduces agents’ work through the use of STDs for
automated or manual ticket issuance on behalf of all BSP Airlines.
 Provides one supply source of these traffic documents and automates
their distribution to Agent locations.
 Simplifies paperwork and reduces overhead costs by replacing
multiple sales reports with a single Agency Sales Transmittal (AST),
submitted to the BSP Data Processing Center (DPC) electronically by the
CRS (Computer Reservation System) or GDS.
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● Uses a simple set of standard administrative forms to be used on
behalf of all BSP Airlines.
 Enhances security - a single stock of traffic documents facilitates
safekeeping for Agents, i.e. less space is needed for storage and
inventory control becomes simpler and more secure.
 Establishes one central point to which reports are sent.
 Simplifies remittance procedures by establishing one point for
Agents' payments.
 Encourages the use of the most modern automated ticketing systems
and electronic ticketing, thereby economizing on time and money.
 Simplifies staff training. Courses specific to BSP procedures are
organized locally by ISS Management.
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How Does the BSP Work?
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Passenger
Tickets
Payment
Tickets
Service
Tickets
Agent
Remittance
Bank
Settlement
DPC
CRS / GDS
Credit Card
BSPlink - Agent BSPlink - Airline
Billing
Billing
Statement
Statement
Airline
Stage 1
Upon joining the BSP, the Agent:
 Receives stocks of STDs to cover an initial three months of business.
These documents are supplied by a Traffic Document Distributor,
and as tickets are issued stocks are replenished on a progressive
basis.
 Obtains Carrier Identification Plates (CIPs) and/or Ticketing
Authorities of BSP Airlines on whose behalf the Agent issues STDs.
 Purchases a ticket imprinter and an Agent Validation Plate (AVP).
N.B. CIP will not be required, once the market becomes 100% ET by 01st June 2008.
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Stage 2
 After obtaining the necessary equipment and STD stock, the Agent
can issue tickets.
 All Agents will have access to Computer Reservations Systems
(CRS), Global Distribution Systems (GDS), or other IATA approved
Ticketing Systems.
 Agents will issue automated tickets using an IATA approved
Ticketing System. Agents are also able to issue Electronic Tickets in
our BSP.
 By the 1st of June, 2008 at the latest, all Travel Agents will issue only
Electronic Tickets (E-Tickets).
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Stage 5
 The Agent makes a single net periodic remittance covering all its BSP
transactions, made on behalf of all BSP Airlines. The ISS preferred
method of payment is by direct debit or money (wire) transfer.
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Stage 6
 The accounts department of each BSP Airline audits incoming data
and addresses accounting memoranda (credits/debits) to Agents as
necessary.
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Reporting & Remittance Calendar 2007
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BSP Emirates
Reporting Period To
(dd-mmm-yyyy)
8/Jan/2007
15/Jan/2007
23/Jan/2007
31/Jan/2007
8/Feb/2007
15/Feb/2007
23/Feb/2007
28/Feb/2007
8/Mar/2007
15/Mar/2007
23/Mar/2007
31/Mar/2007
8/Apr/2007
15/Apr/2007
23/Apr/2007
30/Apr/2007
8/May/2007
15/May/2007
23/May/2007
31/May/2007
8/Jun/2007
STF submission
by agents
10/Jan/2007
17/Jan/2007
25/Jan/2007
2/Feb/2007
10/Feb/2007
17/Feb/2007
25/Feb/2007
2/Mar/2007
10/Mar/2007
17/Mar/2007
25/Mar/2007
2/Apr/2007
10/Apr/2007
17/Apr/2007
25/Apr/2007
2/May/2007
10/May/2007
17/May/2007
25/May/2007
2/Jun/2007
10/Jun/2007
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Reporting Day
(dd-mmm-yyyy)
Remittance by
Agents
(dd-mmm-yyyy)
26-Jan-2007
31-Jan-2007
12-Feb-2007
15-Feb-2007
26-Feb-2007
28-Feb-2007
12-Mar-2007
15-Mar-2007
26-Mar-2007
31-Mar-2007
12-Apr-2007
15-Apr-2007
26-Apr-2007
30-Apr-2007
12-May-2007
15-May-2007
26-May-2007
31-May-2007
12-Jun-2007
16-Jun-2007
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BSP Emirates
Reporting Period To
(dd-mmm-yyyy)
STF submission
by agents
Reporting Day
(dd-mmm-yyyy)
Remittance by
Agents
(dd-mmm-yyyy)
15/Jun/2007
23/Jun/2007
30/Jun/2007
8/Jul/2007
15/Jul/2007
23/Jul/2007
31/Jul/2007
8/Aug/2007
15/Aug/2007
23/Aug/2007
31/Aug/2007
8/Sep/2007
15/Sep/2007
23/Sep/2007
30/Sep/2007
8/Oct/2007
15/Oct/2007
23/Oct/2007
31/Oct/2007
8/Nov/2007
15/Nov/2007
23/Nov/2007
30/Nov/2007
8/Dec/2007
15/Dec/2007
23/Dec/2007
31/Dec/2007
17/Jun/2007
25/Jun/2007
2/Jul/2007
10/Jul/2007
17/Jul/2007
25/Jul/2007
2/Aug/2007
10/Aug/2007
17/Aug/2007
25/Aug/2007
2/Sep/2007
10/Sep/2007
17/Sep/2007
25/Sep/2007
2/Oct/2007
10/Oct/2007
17/Oct/2007
25/Oct/2007
2/Nov/2007
10/Nov/2007
17/Nov/2007
25/Nov/2007
2/Dec/2007
10/Dec/2007
17/Dec/2007
25/Dec/2007
2/Jan/2008
26-Jun-2007
30-Jun-2007
12-Jul-2007
15-Jul-2007
26-Jul-2007
31-Jul-2007
12-Aug-2007
15-Aug-2007
26-Aug-2007
1-Sep-2007
12-Sep-2007
15-Sep-2007
26-Sep-07
30-Sep-07
12-Oct-07
15-Oct-07
26-Oct-07
31-Oct-07
12-Nov-07
15-Nov-07
26-Nov-07
1-Dec-07
12-Dec-07
15-Dec-07
26-Dec-07
31-Dec-07
12-Jan-08
15-Jan-08
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Excessive Void Charges
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 The agent will not be charged for void tickets caused by a system
error. As for void tickets caused by the agent’s actions, the following
applies:
 Up to 3% void tickets -
 Agent will not be charged.
 More than 3% void tickets  Agent will be charged USD 2.00 per void ticket.
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BSPlink Charges
 Monthly charges (AED 110, BHD 11, OMR 11, QAR 110).
 Kindly be advised that if your monthly BSPlink charge is not paid
by the 15th of every month, your BSPlink access will be
DE-ACTIVATED.
 Charges for re-activation are (AED 250, BHD 25, OMR 25, QAR 250)
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Electronic Ticketing
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 Electronic Ticketing (ET) is a method to record the sale of passenger
transportation without the issuance of paper flight coupons. The
flight coupons issued for carriage are held electronically in the
airline system via the GDS system used by the Agent. Electronic
Tickets are also refunded via the issuing GDS.
 As there are no paper tickets to account for, stock control for Agents
is much easier. Electronic Tickets are automatically reported to the
BSP DPC for billing. Electronic Tickets may only be refunded
electronically creating opportunities for interfacing to back office
systems and providing more accurate accounting and control.
Electronic Tickets, used for last minute bookings, avoid the need to
issue MPDs for the traditional TOD arrangement.
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Notice of Irregularity & Penalty Points
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 Overdue Remittance - Notice of Irregularity (non-payment)
 2 pts
 Overdue Remittance - Notice of Irregularity (late payment)
 2 pts
 Default - Overdue Remittance - Notice of Irregularity
(non-payment in spite of our letter)
 4 pts
 Default - Accumulation of Irregularities
 4 pts
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Important Note
Please make sure that you have a copy of the
BSP Manual for Agents including Chapter 14 in your office.
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IATA Customer Service
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 IATA Customer Services Help Desk or Portal
The customer queries are handled ONLY through IATA Customer
Service Help Desk / Portal. Any queries not sent through the Customer
Portal will NOT be answered. Please send your queries to the following:
www.iata.org/customer_portal_mena
([email protected])
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 IATA Country homepage - Gulf Area
The IDFS Gulf Area home page has local information regarding this
market, including airline key contacts, Customer bulletins and
circulars, BSP/CASS performance statistics, as well as links to other
IATA products & services.
http://www.iata.org/worldwide/middle_east/gulf_area
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 BSPlink – www.bsplink.iata.org
BSPlink – Enhanced
BSPlink is the user interface for all parties in the BSP Process. This is
where you as an Agent will receive all your BSP Reports and corrective
actions such as ADM/ACM and Refund Applications are entered and
maintained by Airlines and Agents.
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IATA Services & Solutions
IATA's wide range of products and services can
support the ongoing efforts of many functions
within your organization. The following
products can be a great benefit to you and to
your agency.
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Distance Learning
http://www.iata.org/training
Attain your personal and professional objectives with
more flexible learning opportunities.
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International Travel and Tourism Training Programme
http://www.iata.org/training/travel_tourism/
Course Title
IATA / UFTAA Programme - Level 3: Stepping into Management
IATA/UFTAA Global Distribution Systems Fares and Ticketing Course
IATA/UFTAA Travel Agents' Marketing Course
IATA/UFTAA Travel and Tourism Training Programme - Level 1: Foundation
IATA/UFTAA Travel and Tourism Training Programme - Level 2: Consultant
IATA/UFTAA Travel and Tourism Training Programme - Level 4: Senior Management
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The IATA / IATAN Travel Professional ID
Card
http://www.iata.org/ps/certification/idcard/travel/
The IATA/IATAN ID Card confirms the professional status
of legitimate travel agents worldwide via strict eligibility
criteria and verification procedures. It is a convenient and
reliable tool for travel & tourism suppliers, supporting
them in the management, distribution and control of their
reduced rate offers for agents
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Key Benefits
As an IATA / IATAN ID Cardholder:
 Gain exclusive access to AgentExperience.com, where
you can view the specific concessionary offers from
participating travel & tourism suppliers honoring the
ID Card, including hotels, car rental companies, cruise
lines, tourist attractions, and more.

Special rates for the IATA/UFTAA training
programmes. Enroll in one of the IATA/UFTAA Four
Level Career Path Programmes offered by the IATA
Training & Development Institute and save USD 25 to
100.
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IATA Online Store
Quality Publications, Interactive Tools, Training
https://www.iataonline.com/Store/default.htm
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IATA Services & Solutions
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