Transcript Troubleshooting Issues with Outlook® Connectivity

Exchange Online
On Premises
AD Forest
Remote Mailbox
Primary Smtp Address =
[email protected]
Remote Routing Address =
[email protected]
Mailbox
Primary Smtp Address =
[email protected]
Secondary Smtp Address =
[email protected]
(3) Outlook attempts to
(1) Where is my mailbox?
discover endpoint through
DNS passes
record a redirect to
(2) Local Exchange
(4)
Request Authentication
“autodiscover.service.cont
“service.contoso.com”
oso.com”
(5) Authentication Success
(6) Profile Builds
Outlook
Client
https://outlook.com/<domain
https://portal.microsoftonline.com
https://www.testexchangeconnectivity.com/
https://portal.microsoftonline.com
http://community.office365.com/en-us/tools/troubleshooting.aspx
http://community.office365.com/enus/blogs/office_365_technical_blog/archive/2012/08/09/troubleshootingissues-with-sending-and-receiving-email-in-office-365-lync-and-learn.aspx
https://autodiscovers.outlook.com/autodiscover/autodiscover.xml
http://support.microsoft.com/kb/831053
http://support.microsoft.com/kb/2404385
http://support.microsoft.com/kb/960625
http://support.microsoft.com/kb/2619308
https://pod51xxx.outlook.com/Autodiscover/Autodiscover.xml
https://pod51xxx.outlook.com/Autodiscover/Autodiscover.xml
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml