Transcript FSV 2.0 - Pinnacle PEO Corporation

PaychekPLUS! Elite® Visa®
Payroll Card Training
ePay Enrollment
v. 1.0
Training Agenda
• PaychekPLUS! Elite Visa Card Program Components
• Common Terms & How To Use
• Helpful Tips
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PaychekPLUS! Elite Visa Payroll Card
Do more. Get more. Save more.
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Program Components
Instant Issue Card
• Make purchases anywhere Visa debit cards are accepted –
in person, online, by phone
• Available to existing employees and new hires
• Used for lost/stolen replacements
• Numerous lifestyle-enhancing features
Personalized Card
• All of the above, plus
embossed with employee’s
name
• Issued for free upon request
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Using the Card
Free, Unlimited Access
• Make purchases, with or without cash back
• Over the counter cash withdrawal at 98,000 bank branches
• Allpoint® ATM cash withdrawals (37,000 locations)
Purchases
• Signature or PIN debit purchases
• Shop and pay bills anywhere Visa debit cards are accepted
Access to Cash
• Allpoint surcharge-free ATM network
• Cash withdrawals at ATMs worldwide
• Cash back with purchase at participating merchant locations
Direct Deposit
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Convenient, Valuable Card Features
■ Free & clear access to pay
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Savings
Bill Pay
■ Free purchases, plus cash back
Free to every cardholder
Interest-bearing account
Automatic transfer option
Helps to prepare for
unexpected expenses
Rewards
• Quicker, easier, cheaper
than money orders
• Pay bills online, via phone
• Pay anyone
• Track payment history
Text Alerts
• Shop at popular merchants
and get cash rewards
deposited monthly
• No points, no coupons, no
strings!
• Allpoint surcharge-free
ATM network
• Money orders
Access
• Free, quick and easy
• Online & IVR setup
• Instant balance checks:
Text “BAL” to 90831
• Load & low balance alerts
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Mobile Application
Access To:
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Card Balance
Card History
Text Alerts
Find ATM Location
Transfer Funds
FAQs
Contact Us
Developed for iOS and Android Operating Systems
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Cardholder Pricing Overview
Common Cardholder Usage
Fee
PIN Debit POS Purchase
Free
Signature POS Purchase
Free
Allpoint ATM Withdrawal
Free
Non-Allpoint ATM Withdrawal
$1.75
Cardholder Services – IVR, Live Agent, Web
Free
A full list of cardholder fees is detailed in the Cardholder Agreement
provided in the card packet and also online at www.paycheckplus.com.
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Sample Employee Savings
Sample
Paper Check
Paycard
Transaction
Payment Method
Weekly Pay
Cash Check (4X @ $3)
Rent
Money Order
$0.88 Convenience Check
$0
Car Insurance
Money Order
$0.88 Pay at Website
$0
Gas Bill
Money Order
$0.88 Pay at Website
$0
Electric Bill
Money Order
$0.88 Pay at Website
$0
Cell Phone Bill
Money Order
$0.88 Pay by Phone
$0
Cable/Internet Bill
Money Order
$0.88 Pay at Website
$0
Total
Fee Payment Method
Fee
$12.00 Direct to Card
~$17.00
$0
$0
Employees save significant time and transportation costs, as well.
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Managing Card Account
Online
By Phone – Toll-free
• Guidance on card features, how
to use and helpful tips
• Account balance and activity
• Monthly statement and account
history
• Update PIN, address, etc.
• Sign up for card features
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Self-service automated IVR
Access live service 24x7x365
Report lost/stolen cards
Dispute transactions
www.paychekplus.com
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Replacing a Lost or Stolen Card
Employee
reports lost
card to FSV
customer
service
Employee
obtains new
card packet
from work
site
Employee
calls FSV
customer
service
Funds moved
to new card*
*Cardholder may be assessed a $5.00 replacement fee.
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Appendix
Helpful Tips and Guidance for Using the Card
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Common Terms
• PIN Number: Four-digit number used to get cash at ATMs and retail
merchant locations where PIN debit transactions are accepted
• POS purchase: Point-of-sale, also referred to as retail purchase
• Debit purchase: Any purchase made by selecting “Debit” at the cash
register and then using the keypad to enter your PIN
• Signature purchase: Any purchase made by selecting “Credit” at the
cash register and then signing your name or choosing Visa to make a
purchase online or by phone
• Surcharge-Free Allpoint ATMs: Surcharge-free ATMs save employees
money because they do not charge a fee for using their machines, as other
ATM owners may charge
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How to Use: Making Purchases
Make purchases anywhere Visa debit cards are accepted
• For online or phone purchases, follow instructions provided
• At a retailer, swipe your card or hand it to the cashier to swipe
– Select “Credit” and sign your name on the merchant receipt, OR
– Select “Debit,” accept the total amount and enter your PIN when prompted
– Take your card and receipt
Know your balance. Avoid declines.
Enroll in free Text Alerts at www.paychekplus.com or
by phone, and you can get your updated balance
before making a purchase by texting “BAL” to 90831.
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How to Use: Cash Back with Purchase
Get cash back for free at participating retail locations
• Swipe your card or hand it to the cashier
• Select “Debit” as your method of payment and enter your PIN on the
pad when prompted
• Enter the amount you would like to receive when prompted or tell the
cashier you want cash back
• Accept the total amount of purchase including your cash back
• Take your cash, card and receipt
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How to Use: Getting Cash at an ATM
Convenient access to cash
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Find an ATM your card accesses (See logos on back of card)
Insert your card into the machine and enter your PIN when prompted
Select “Checking” and the amount you want to withdraw
Accept the fee when asked
Take your cash and your card
Know your network. Your card is part of a large
network of ATMs that offers convenient access to cash. Go
to www.paychekplus.com to locate ATM locations near you.
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How to Use: OTC Cash Withdrawal
Get your pay “to the penny” at 98,000 banks
1. Look for a visible Visa acceptance mark (logo) at the bank
2. Request a cash withdrawal or “advance” from a bank teller and
specify an amount (up to the total card available balance)
3. Provide your card and a government-issued photo ID
4. Take your cash and receipt
If the bank teller does not comply, report the
bank teller’s name and bank location to FSV by
calling the number on the back of your card.
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How to Use: ChekToday
ChekToday convenience checks are available as needed
• Why use convenience checks? When you need a check to:
– Pay bills
– Send money
– Get 100% of your pay from your card account
• How do you use them? At www.paychekplus.com or by phone:
– Order checks, as needed (Upon request, set of 3 or 6 mailed to address on file)
– Authorize checks in the appropriate amounts before making payments
• Call customer service to:
– Void a check
– Stop payment on a check
Funds are removed from the account
– Report a check lost or stolen
when the check is authorized.
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How to Use: USPS Money Orders
• As the first transaction of the pay period, you can use your card to get
one free money order at any U.S. Post Office location
• How does it work?
1. Request a money order at a USPS location
2. Fill out the money order form to specify the payee (individual or merchant) and
the appropriate amount (up to $1,000)
3. Accept the fee*
4. Take your money order and receipt
• If sufficient cash is available at the Post Office, you may be allowed
to cash a money order there
* The USPS employee is unaware that your money order purchase
is free if it is the first transaction of the pay period. You should
accept charges when prompted, but you will not be charged.
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Helpful Tips
• Use your free transactions
• Find convenient Allpoint ATM terminals near you and use them
whenever possible (See www.paychekplus.com for locations)
• Save the toll-free customer service number in your cell phone
• Enroll in Text Alerts to keep track of your balance and avoid declines.
Standard text messaging rates may apply depending on your cell
phone rate plan.
• Open a savings account to earn interest
• Be aware of pre-authorization padding (to cover tips) at restaurants
and other service providers
• Pay for your gas inside instead of at the pump to avoid holds of up to
$125 on your funds
• Some rental car companies may require you to use a credit card for
reservations but allow you to use your paycard for final payment
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