Transcript Canada Ontario Labour Market Development Agreement

Update on Integrated Training &
Employment System
ONESTEP Annual General Meeting
September 20, 2006, Toronto
Background
• Canada-Ontario Agreements
• Federal (transferring) Employment & Training Services
• Existing Provincial Employment & Training Services
• LMDA Implementation Governance
• Building the Integrated Training and Employment System
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Canada-Ontario Agreements
• The Labour Market Development Agreement (LMDA) includes the transfer of
federal government projects, programs and staff to the provincial government.
• The Labour Market Partnership Agreement (LMPA) will strengthen efforts to
maintain a skilled workforce and target the rapid re-employment of unemployed
Canadians and new Canadians wanting to continue their careers in Ontario.
• By 2009-10, the LMDA and LMPA will result in an investment of almost $900 million
per year in skills training in Ontario.
• The Canada-Ontario Immigration Agreement marks a investment of $920 million
over five years for settlement and language training programs and services in
Ontario. Funds will be expended by Citizenship and Immigration Canada but a joint
federal-provincial planning process will determine priorities and allocations.
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Labour Market Development Agreement
•
The LMDA promotes harmonization and coordination in the design and delivery of
labour market programs and services in Ontario.
•
Signed November 23, 2005, it takes effect January 1, 2007
•
Open-ended agreement (no expiry date)
•
Transfer of Federal EI Part II funded training and employment programs to Ontario
• Employment Benefits and Support Measures
• Job Bank
•
Transfer of about 600 federal employees to the Ontario Public Service
•
Transfer of some federal assets and IM/IT systems to Ontario
•
Transfer of $525M per year from the EI account, plus $53M per year in operating
resources to Ontario
•
Not all Government of Canada funded programs are affected
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Labour Market Partnership Agreement
•
•
•
•
The LMPA is designed to address labour market needs of clients not eligible for labour
market services funded through Employment Insurance
Signed November 23, 2005
New federal funding outlined in six priority areas
• Labour market integration of Canadians
• Apprenticeship
• Literacy and essential skills
• Workplace skills development
• Aboriginal peoples
• Assistance to others facing labour market barriers
Discussions are under way to clarify funding following 2006 federal budget
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Canada-Ontario Immigration Agreement
The Canada-Ontario Immigration Agreement will facilitate the successful social and
economic integration of newcomers and increase the benefits of immigration to Ontario.
Key elements of the agreement include:
• New federal funding of $920M over five years for settlement and language training
services
• Development of a settlement/language training strategy provide clear pathways among
settlement, language-training and labour-market integration services.
• Comprehensive language training system - high-level and occupation-specific language
assessment and training.
• Implementation of a 3-year pilot Provincial Nominee Program
• Negotiation of an Ontario Temporary Foreign Worker Agreement to deal with acute
labour-market shortages.
• Framework for municipal participation in areas of immigration related to their interests
• Launch and ongoing development of Ontario immigration portal (OntarioImmigration.ca)
including $2M annual federal investment to foster municipal participation.
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Federal EI Part II (transferring) Programs
EMPLOYMENT BENEFITS
SUPPORT MEASURES
Skills Development
Employment Assistance Services
Targeted Wage Subsidies
Labour Market Partnerships
Self-Employment
Research and Innovation
Job Creation Partnerships
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Ontario’s Current Training and Employment
Services and Programs
LABOUR MARKET ATTACHMENT
TRAINING & SKILLS DEVELOPMENT
Job Connect
Apprenticeship Training
Summer Programs
Co-op Diploma Apprenticeship Training
Apprenticeship Training Tax Credit
Ontario Youth Apprenticeship Program
Pre-Apprenticeship Training
Literacy and Basic Skills
MEETING COMMUNITY NEEDS
Loans for Tools
Adjustment Advisory Program
Local Planning Boards
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CANADA-ONTARIO LABOUR MARKET DEVELOPMENT AGREEMENT
Building
the Integrated Training and Employment System
BUSINESS CONTINUITY
IMPROVED CUSTOMER SERVICE
TRANSFER
PEOPLE, ASSETS, SYSTEMS
TRANSITION
ETA/
SCA
Org.
Accom
Risk
Strategy
Assess
Job Recruitment/
Transfer
Offers Training
Responses
Training
Completed
STABILIZATION, TRANSITION SERVICE DELIVERY MODEL,
LABOUR MARKET INFORMATION, FISCAL FRAMEWORK
High-level
Business
Model
Service
Delivery
Model
Business
Integration
Initial Channel
Improvement
Post-transfer
Assessment
Resolve
Issues
TRANSFORMATION
PROGRAM & POLICY INTEGRATION, LMPA IMPLEMENTATION, ORGANIZATIONAL READINESS,
INTEGRATED TRAINING & EMPLOYMENT SYSTEM
In Year
LMPA
Priorities
Jan
2006
Benefits
Realign Realization
Resources
Plan
Apr
Jul
Staff
Training
LMDA/PA
Program/
Financial Plan
Sep
“Turnkey
Operation”
Jan
Program/
Policy
Integration
Apr
2007
9
Jul
Implement
Channel
Strategy
Measure
Benefits
Sep
Jan
Jan
2008
2009
Continuous
Improvement
LMDA Transfer Governance Overview
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Defining the Level of Program Integration
Increasing degree of program integration
Program
Policy
Coherence
“Early Wins”
Target
Administrative
Integration
Information
Referral
Federal & Provincial
Programs
Co-exist
• Programs managed as a
combined set with 95% of
program having no major
change in delivery;
• Common set of
administrative processes
and tools used to manage
full set of programs
• Programs not altered in any • Ability of delivery agents to
way;
refer clients to other
• Programs administered by
programs
Fed and / or Prov staff
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• Programs designed and
administered under a
common program policy
framework
Emerging Paradigm
• Building a values based, customer-focused organization
making a difference for individuals and the economy of
the province
• What will happen in October?
• What will happen in January?
• What is the impact on 3rd Party Service Providers?
• Enhanced, intelligent referral
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MTCU Vision & Integrated Training and Employment System
MTCU VISION
Ontario will have the most
educated people and highly
skilled workforce in North
America in order to build
the province’s competitive
advantage.
MTCU MISSION: MTCU
Exists to….
• Build & sustain Ontario’s
prosperity,
competitiveness,
democracy & quality of life
through the development
of people
• Ensure individual access to
opportunity & participation
throughout people’s lives
Core Strategy: Access
GOALS
• Best learning &
labour market
outcomes
• Highest participation
& graduation rates
Core Strategy: Quality and
Accessibility
• High level of
research &
innovation
Core Strategy:
Restructure Training &
Employment System
• Help communities adjust
to changing conditions
• Ensure that services are
accessible & of high quality
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INTEGRATED
TRAINING &
EMPLOYMENT
SYSTEM
• A customer-focused,
single access point to a
range of training and
employment services
• Will expand
opportunities and
strengthen Ontario’s
economy by providing
seamless customer
service, removing
barriers to training and
strengthening links to
employment
What will happen in October?
A Six Step Strategy:
•
Program Directives and Guidelines
Directives and guidelines on provincial and transferring federal programs and services will be made available
electronically on the TCU web site
•
Branding
A comprehensive branding strategy for the integrated training and employment system will be rolled out in October
•
Training
Enhanced information referral training will be rolled out to TCU direct delivery staff and 3 rd party partners
•
The Call Centre
Call Centre staff will be trained to provide enhanced information referral on provincial and transferring federal program
and services
•
The TCU Web
The TCU Web will provide descriptions, directives and guidelines on provincial and transferring federal programs and
services as well as a link to the IPS/211 database
•
Multilingual Access
Information about services will be available in both official languages as well as other languages including Aboriginal
languages
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What will happen in January?
•
New Ontario-branded employment and training service with integrated management
structure and filed organization
•
Service to 900,000 clients annually through over 100 offices and over 1200 third-party
agreements
•
Clients will be able to access consistent information about provincial programming and
transferring federal programming through e-channel, voice-channel or in-person
(provincial offices and 3rd party delivery network across Ontario)
•
Information about services will be available in both official languages as well as other
languages including Aboriginal languages
•
Comprehensive programs supporting literacy, training, work experience and employment
search
•
New programs to address employer needs and impacts of economic changes
•
Coordinated planning and services with Service Canada, MCSS, MCI/CIC, MEDT,
municipalities and other labour market partners
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January 2007 –
Integrated Service
Access Model
IN PERSON
ONTARIO
MTCU OFFICES (26)
VOICE CHANNEL
EI Part I
1-800
O-CANADA
Ontario
Call Centre
MTCU & SERVICE
CANADAOFFICES
(56)
MTCU & SERVICE
ONTARIO OFFICES
(# TBD)
SERVICEONTARIO
COUNTERS (~90)
EN FRANCAIS &
IN ENGLISH
MUNICIPAL
CANADA
• Consistent Information
• Intelligent Referral
• Increased capacity on the voice channel
• Access to services in English and French
• Multi-lingual support
• Service Providers connected through access
to the same information
MCSS & OW
OFFICES (47)
Smart Directory
- Programs, Services, Locations
MTCU
WEB
- Access & Eligibility
Multi-lingual
Extension Services
Job Bank
LMI / R
Labour Exchange
E-CHANNEL
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Program Criteria
Multi-language
Services
SERVICE CANADA
(~90)
ALL SERVICE
DELIVERY PROVIDERS
(~450 Provincial)
(~800 Federal)_____
(~1200 with Overlap)
CHANNEL
INTEGRATION
DATA BASE
Job Bank
Labour Exchange
Information Portal
Enhanced information and referral
•
•
Enhanced information and referral will:
–
Build on information provision and referral practices already being used in communities across
Ontario
–
Build on current third-party service party program guidelines for information and referral
services
–
Demonstrate improved customer service by providing Ontario job/training seekers and
employers with better customer service through improved access to training and employment
programs/services/supports information and referral
–
Be supported by resources such as integrated print material, websites, an information and
referral guide and resource package
Enhanced information and referral will result in a client being able to:
–
Efficiently and effectively access relevant labour market and training information through
assistance of LMTD staff, third-party deliverers, partner ministries delivery sites or through selfdirected pathways such as website or hotline
–
Understand relevant training and employment services available to them in their community
and across the province
–
Be referred to the most appropriate employment or training program or service in their
community
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•
•
Results of enhanced information & referral
–
Improved efficiency and effectiveness of client referrals to Ontario training and employment
programs
–
Improved referrals among LMTD programs and services
–
Improved referrals to the broader training and employment services
–
Consistent access to labour market information, training and employment programs and services
across the system
Indicators of a “successful referral”
–
Information is made available, in print and/or electronically, about all LMTD programs and
services (including EBSM’s)
–
Information given to the client in accurate and pertinent
–
Client begins service at the door closest to them or that they are most comfortable with
–
Staff assisted customers in understanding program and service offerings and options from across
the system
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• Expectations for third-party partners and direct delivery staff
- Mid-Term - January 2007
–
Transferred federal staff and programs integrate enhanced information and referral
expectations
- Long-Term - 2007/08 Fiscal Year
–
Integration of intelligent referral expectations into agency business plans
–
Integration of information and referral expectations into operational plans for divisional direct
delivery programming
–
Development of standards for information and referral services
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What is the impact on 3rd Party Delivery Partners?
•
As the federal government readies itself for the January 1, 2007 transfer date, work
related to the transferring EBSM’s is being transferred to staff who are moving to the
province
•
Virtually all existing federal service agreement are being extended to 2008
•
Program rules related to existing EBSM contracts remain the same on January 1
•
The current administrative processing environment will remain the same on January 1
•
There will be no impact on transfer payment cheques/deposits
•
Organizational readiness assessments and related mitigation strategies are being planned
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What we need …
• Active partnership in the enhanced information referral process
• Engage in the training process for enhanced information referral
• Reviewing/Updating/Maintaining your organization’s information on
the IPS/211 database
• Reviewing your current referral process and ensuring that staff know
how to use the tools that will be provided
• After January, begin to measure your outcomes with respect to
enhanced information referral
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Stay Tuned For…
•
Instructions on processing amendments and payment claims prior to and post-transfer
•
Consultation on program planning for 2007/08
•
“Assignment” of the SC contribution agreements in December
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Service Canada – Building Partnerships for the Future
• Service Canada is the face of the Government of Canada in communities
• We’re working with 13 federal departments and 7 provinces already
• Exploring further partnerships when and where it makes sense
• Partnerships arrangements are managed through MOUs and service
agreements that define the outcomes and results expected and the roles
and responsibilities of each party
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Service Canada – Our Role in Communities
• Expanding federal presence and outreach
– Delivering more accessible service in the right places across the country
• Ensuring service strategies are tailored to meet community needs
– Developing national segment strategies AND tailored local strategies
– Better meeting needs through well designed and comprehensive service offerings
• Community collaboration and planning
– Working effectively with community partners, including the voluntary sector
– Collaborative responses to issues and problems (i.e. gun violence, natural
disasters, etc.)
– Helping communities to help themselves
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Service Canada in Ontario
Moving from Programs to Service Offerings:
–
May We Help You?
–
Benefits (EI and pensions)
–
Employment and social service offerings and programs for Youth, Aboriginal Peoples,
Persons with Disabilities, Homelessness, New Horizons for Seniors
–
Passport Receiving Agent
 5 sites in Ontario
–
Canada Revenue Agency (CRA)
 2 pilot sites
–
Transport Canada Pleasure Craft Licenses & Safe Boating
 1 April 2006 implementation in all offices
–
Seniors Portal/Canada On-Line with Veterans Affairs
–
SIN Rapid Access
 2006/07 implementation
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Service Canada – Citizen and Community Services Branch
Thunder Bay
Kenora
Ottawa
Cornwall
Sudbury
Timmins
North Bay
S. S. Marie
• Kenora
• Dryden
• Fort Frances
• Thunder Bay
• Geraldton
• Marathon
• North Bay
• New Liskeard
• Sturgeon Falls
• Parry Sound
• Sault Ste. Marie
• Elliot Lake
• Sudbury
• Espanola
• Timmins
• Kapuskasing
• Kirkland Lake
Kitchener
Barrie
Owen Sound
Orillia
Kingston
Kawartha
Belleville
• Cornwall
• Ottawa
Government
Service Centre
• Hawkesbury
• Arnprior
• Brockville
• Carleton Place
• Gananoque
• Pembroke
• Perth
• Prescott
• Renfrew
• Smiths Falls
• Ottawa Centre
• Ottawa East
• Ottawa West
Hamilton
Niagara
Brantford
London
Windsor
• London
• Sarnia
• St. Thomas
• Tillsonburg
• Woodstock
• Windsor
• Chatham-Kent
• Leamington
• Wallaceburg
• Belleville
• Bancroft
• Napanee
• Picton
• Trenton
• Kingston
• Peterborough
• Cobourg
• Lindsay
Halton
Peel
York
Durham
• Brantford
• Simcoe
• Hamilton East
• Hamilton Main
• St. Catharines
• Niagara Falls
• Oshawa
• Welland
• Ajax
• Richmond Hill
• Barrie
• Newmarket
• Kitchener
• Cambridge
• Guelph
• Listowel
• Mississauga West
• Stratford
• Malton
• Goderich
• Mississauga East
• Orillia
• Oakville
• Bracebridge
• Brampton
• Midland
• Burlington
• Orangeville
• Georgetown
• Owen Sound
• Milton
• Collingwood
• Walkerton
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West
Toronto
East
Toronto
• Toronto
Etobicoke
• Toronto
Lakeside
• Toronto
Lawrence
Square
• Toronto
North
• Toronto
Willowdale
• Toronto Centre
• Toronto East- Danforth
• Toronto Scarborough
• Toronto Canada Quay
Questions?
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