Transcript Slide 1
How do you IM?
CLA 2006
Jill Patterson, Moderator (Orange County Public Library)
The Experts
Lisa Bartle (Pfau Library/CSU San Bernardino)
Tom Bickley
Sarah Houghton-Jan (San Mateo County Library/LibrarianInBlack.net)
Laurie Isenberg
Cindy Trainor
Paulette Washington
Jezmynne Westcott (Sprague Science Library/The Claremont Colleges)
Basics of how IM works
Instantaneous
Simultaneous Chat
Transcript
Type here
Software Options
Individual
Clients
MSN, AIM,
Yahoo!, IRC, ICQ,
GoogleTalk, MySpace
Aggregators
Trillian,
Gaim
Web-based non-software options
Meebo,
Kool IM
Meebo Widget
Security Issues
The
boogeyman of the security threat
IM vs. web browsing or e-mail
Threats are all behavior-based
Tips for talking to IT
Buddy Lists
Users
add you
You don’t add them
Staffing Models & Options
Scheduled
IM or just “on whenever”
Staff from back room or ref desk
All staff or selected staff
Policies to Consider
Scope
of questions you’ll answer
Dealing with “crank-calls”
Blocking abusive users
User Privacy
Not
keeping transcripts
Not keeping users on your buddy list
Warning users about commercial chat
terms of service
IM Features
Voice
Video
File
sharing
Advertising / Promotion
Go
where users are in person
Go where the users are online
Print publicity
Visits to schools and organizations
Computer wallpaper or screensavers
Measuring Success
Keep
transcripts or manual tally?
What constitutes success for your
library?
IM Etiquette and NetLingo
Be
brief and frequent
Capitalization/punctuation are optional
Bad spelling happens
Use emoticons responsibly
Don’t type in ALL CAPS
Net-lingo examples
Training and Staff Buy-In
Demonstrate
IM to all staff
Explain why you’re doing this
Training materials
Have staff practice with each other
Resources for More Info
Library Success Wiki Online Reference
webpage:
http://libsuccess.org/index.php?title=Online_Reference
NetLingo Dictionary: http://www.netlingo.com
Ask.com’s basic search includes instant
definitions of Instant Messaging Smileys,
NetLingo, Emoticons, Basic Internet Lingo,
and IM Etiquette
Tips and Tricks
Develop scripts
Be ready for chatters
Pick your buddy icon
Develop a standard away message
Be ready for the robot question
Other VR Options
SMS (cell phone text messaging)
Jybe (chat + co-browsing)
Virtual Game Avatars
Automated Chat Robots
Questions?