What Was Accomplished - IACC

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Transcript What Was Accomplished - IACC

IACC-ITS.PPT

Computer Lab Operations Dan Inlow IACC-ITS Joint Meeting June 1, 2001

June 1, 2001

Services Provided

       Operation and Maintenance of Student Access Computer Labs - access to latest computer technology for general student population - computer classroom setting reservable by faculty and staff - personal assistance to lab users Computer-based Class Support

Service Trends

- Wireless network computer technology IACC-ITS.PPT

June 1, 2001

Metrics--Overall Lab Use

IACC-ITS.PPT

Total Sign-ins 100000 90000 80000 70000 60000 50000 40000 30000 20000 10000 0 Sum Fall Win Quarter Sprg qBrk FY 99-00 FY 00-01

June 1, 2001

Metrics--Use by Major

User sign-ins by Major 90000 80000 70000 60000 50000 40000 30000 20000 10000 0 AGRI ARCH BUS EDU ENG LIB ART MA TH SCI OTHER FY 99-00 FY 00-01

IACC-ITS.PPT

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Metrics--Use by Classes

Lab hours Reserved 1400 1200 1000 800 600 400 200 0

30% increase IACC-ITS.PPT

Sum Fall FY 99-00 Win FY 00-01 Sprg

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What You Asked Us to Do

2000 IACC Sweep Summary

– – –

Develop plan to refresh Labs Maintain list of resources available Address college-specific needs

2000 Deans Sweep Summary

– – –

Participation in technology evaluations Averse to spending on hardware and software Extend support hours

IACC-ITS.PPT

June 1, 2001

What We Did To Meet Your Needs

2000 IACC Sweep Summary

Developed plan for refresh of ITS Labs; helped initiate campus plan based on inventory of student access labs.

Improved network infrastructure and environmental aspects of several labs

Maintain current listing of ITS labs with hours,resources and status.

Partnered with CLA, CAED to refresh labs and address discipline specific and campus wide issues

Resource25 Class Scheduling Project

– http://www.ims.calpoly.edu/ims/computer/labIndex.html

IACC-ITS.PPT

June 1, 2001

What We Did To Meet Your Needs

2000 Deans Sweep Summary

– Partnered with CAED to refresh Arch Lab with full campus access – Partnered with CLA on lab refresh -21” monitors, 933mhz/256/30GB – Re-opened Science North Lab for self-instruction use >100 hrs/week IACC-ITS.PPT

June 1, 2001

User Survey Metrics-Students

TOP SIX responses were: #6 Faster Connectivity –

Computer labs sped up connectivity by installing 4 new Cisco network switches, upgraded 2 others. Two lab direct fiber optic connections to the campus backbone.

#5 More PC’s –

More space to put them in is greatly needed.

#4 More Open Access Time

– Extended library lab hours & new lab in Architecture.

#3 Color Printer Access –

Color Laser in 05-308 and inkjet in 20-126

#2 More Computers –

mostly in the library, additional space is needed.

#1 All Night Hours –

extended hours until 2am in the library, metrics reveal that 310 people signed between 1am and 2 am since January 8 th .

IACC-ITS.PPT

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Benefits Derived in FY 00/01

    Students have more access to more current systems than at this time last year Faculty can make use current software releases on more capable hardware platforms Lab users in PE, CAD Lab, Java Projects Lab and Library experience better network performance Systems are managed more efficiently due to improved network infrastructure. Users experience fewer “broken” PCs’, due to faster, more efficient re-imaging.

IACC-ITS.PPT

June 1, 2001