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1 Confidential | Copyright © 2014 TriZetto Corporation QicLink™ EFT Processing Susan Scardina – Sr QicLink Product Manager Laura Gerling – Mgr of Product, Partner & Acct Mgmt 2 Confidential | Copyright © 2014 TriZetto Corporation Agenda Purpose and Benefit Overview EFT Workflow Overview Setup Pre-Note Processing Electronic Fund Transfer ACH File Format 3 Confidential | Copyright © 2014 TriZetto Corporation Purpose and Benefit Electronic Fund Transfer (EFT) Allow for electronic fund transfers (EFT) in the National Automated Clearing House Association (NACHA) – ACH file format Prearranged Payment and Deposit Entry (PPD) Benefit – Recipient payments directly transferred to desired savings/checking account in lieu of printed checks 4 Confidential | Copyright © 2014 TriZetto Corporation EFT Advantages to Participants Administrators Reduction of administration and operating expenses Reduction of costs for check account reconciliation Elimination of stop payment and check reissue costs Recipients Elimination in time and cost involved to deposit checks Consistent availability of funds Vacation Business trips Illness Elimination of lost or stolen checks 5 Confidential | Copyright © 2014 TriZetto Corporation NACHA Participants Originator Initiates ACH entries into payment system Originating Depository Financial Institution (ODFI) Receives payment instructions from Originator Forward entries to ACH Operator Automated Clearing House (ACH) Operator Central clearing facility Receiving Depository Financial Institution (RDFI) Receives and posts entries to participant (receiver) accounts Receiver Authorizes an Originator to initiate an ACH entry to the receiver’s account 6 Confidential | Copyright © 2014 TriZetto Corporation Types of Receivers Pay-To Enrollees / Members Unassigned claim payments Disability payments Flexible Spending payments Billing Vendor Agent Commissions Capitation Providers ** EFT claim payments for providers via 835 process only 7 Confidential | Copyright © 2014 TriZetto Corporation Illustration of ACH Credit Flow ODFI Originator 8 Confidential | Copyright © 2014 TriZetto Corporation ACH Operator RDFI Receiver EFT Workflow 9 Confidential | Copyright © 2014 TriZetto Corporation EFT Process Pre-notification (pre-note) sent through ACH network Non-dollar entry Alert RDFI of future live dollar transactions Verification of Receiver’s account number 14-day “quiet” period Allows for acceptance/rejection of pre-note by RDFI Paper checks will continue to be generated Direct Deposit eligibility begins Pre-arranged Payment and Deposit Entry (PPD) ACH Credits only – voids/refunds will not be processed electronically 10 Confidential | Copyright © 2014 TriZetto Corporation EFT Processing Workflow 11 Confidential | Copyright © 2014 TriZetto Corporation Setup 12 Confidential | Copyright © 2014 TriZetto Corporation Checking Account Maintenance (SB) Checking Account Number Line 16 – ABA Routing Number Line 17 – EFT Trace Number Line 22 – EFT Payment Method to ACH Four new display-only EFT processing fields 13 Confidential | File Create Date File Create Time File ID Modifier Batch Number Copyright © 2014 TriZetto Corporation Checking Account Maintenance (SB) 14 Confidential | Copyright © 2014 TriZetto Corporation EFT Participant Maintenance (EFTPM) Create EFT receiver information Member / Provider / Vendor Bank information RDFI routing number Account number / Account type System date range-based revision levels Financial institution changes Pre-note information One-to-many source financial institution (ODFI) records ODFI routing numbers and account numbers Date pre-note sent for each ODFI 15 Confidential | Copyright © 2014 TriZetto Corporation EFTPM – Member Record 16 Confidential | Copyright © 2014 TriZetto Corporation EFTPM – View Records 17 Confidential | Copyright © 2014 TriZetto Corporation EFTPM Deletion Rules Multiple future date ranges can be deleted Gaps in date ranges allowed Records where system date is greater than or equal to Effective From date cannot be deleted Audit trail Anti-fraud measure 18 Confidential | Copyright © 2014 TriZetto Corporation Pre-Note Processing 19 Confidential | Copyright © 2014 TriZetto Corporation EFT Pre-Note Processor Generate EFT pre-notification authorization records One-to-many ODFI-specific records Check group/bank account driven Group Revision Maintenance (GR) Plan Benefit Overlay (Plan Builder PPO / GBO) Flex Control Maintenance (FSGM) Disability Group Revision Maintenance (JGRM) HMO Revision Maintenance (HMR) Billing Commission/Fund Maintenance (BCFM) Billing Installation Maintenance (BIM) Process only when new EFTPM records are created Cannot be run concurrently with EFT File Create 20 Confidential | Copyright © 2014 TriZetto Corporation EFTPNP 21 Confidential | Copyright © 2014 TriZetto Corporation EFTPM After EFTPNP 22 Confidential | Copyright © 2014 TriZetto Corporation EFT Processing 23 Confidential | Copyright © 2014 TriZetto Corporation EFT File Create Creates output files to communicate Pre-notification authorization records Electronic fund transfer payment records 24 Confidential Output based on NACHA ACH Format Separate output file for each ODFI Printable summary report Maximum number of 36 output files per ODFI per system date | Copyright © 2014 TriZetto Corporation AGPMAIN 25 Confidential | Copyright © 2014 TriZetto Corporation EFT File Create (EFTFC) 26 Confidential | Copyright © 2014 TriZetto Corporation EFTFC File Naming Conventions Dynamically named output files Each output file name begins with ACH ODFI Routing Number Year (CCYY format) Ordinal Date File ID Modifier ACH1234567892013213A Represents an output file created on August 1, 2013 for Routing Number 123456789 and File ID Modifier A 27 Confidential | Copyright © 2014 TriZetto Corporation EFTPM After EFTFC 28 Confidential | Copyright © 2014 TriZetto Corporation EFT File 29 Confidential | Copyright © 2014 TriZetto Corporation Sample EFT Output in NACHA ACH format 101 200706061 20070606110071219010094101 5220Pete Foskaris - 000000000001 1360000000PPDCLAIM PMNT 0000000001200706060000001 62345454545495415985641859854000000000 0001856200 0200706068464433 62345454545495415985641859854000000000 0001856200 0200706068464434 62345454545495415985641859854000000000 0001856200 0200706068464435 623985416528965410569851 000000000 0004686200 0200706068464436 623985416528965410569851 000000000 0004686200 0200706068464437 623985416528965410569851 000000000 0004686200 0200706068464438 62312345678998765432101234567000000000 0004712200 0200706068464439 62312345678998765432101234567000000000 0004712200 0200706068464440 62312345678998765432101234567000000000 0004712200 0200706068464441 822000000904690256250000000000000000000000001360000000 200706060000001 9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999 9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999 9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999 9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999 9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999 9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999 9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999 9000001000001000009 0469025625000000000000000000000000 30 Confidential | Copyright © 2014 TriZetto Corporation ACH File Format 31 Confidential | Copyright © 2014 TriZetto Corporation ACH File Format File Header Record Company/Batch Header Record Entry Detail Records Company/Batch Control Record Company/Batch Header Record Entry Detail Records Company/Batch Control Record File Control Record 32 Confidential | Copyright © 2014 TriZetto Corporation File Header Record Contents Immediate Destination – SB Line 16 Routing Number Immediate Origin – SB Line 16 Routing Number File Creation Date – Store date in new SB field File Creation Time – Store time in new SB field File ID Modifier – Store in new SB Field Permits multiple file created on same date and participants Store last used by date 33 Confidential | Copyright © 2014 TriZetto Corporation Company/Batch Header Record Contents Company Name – SN-1 Line 01 Name Company Discretionary Data – SB Account Number (ODFI) Company Identification – SN-1 Line 06 Federal ID Company Entry Description (based on ck type) CLAIM PMNT (A – EFT claim ck, O – EFT enrollee voucher ck) AGENT COMM (Z – EFT billing commission check) CAPITATION (U – EFT capitation check) FLEX SPNDG (X – EFT flex check) ODFI Identification – SB Line 16 Routing Number First 8 characters only Batch Number – Store in new SB field 34 Confidential | Copyright © 2014 TriZetto Corporation Entry Detail Record (PPD) Contents RDFI Identification – Routing Number for receiver’s financial institution RDFI Account Number – Account Number for receiver Amount – EFT check amount Nochk and nopay records/amounts will not be written Individual Identification Number Enrollee internal sequence number and employer group ID Vendor internal sequence number Provider internal sequence number 35 Confidential | Copyright © 2014 TriZetto Corporation Entry Detail Record (PPD) Contents (cont’d) Individual Name – Payee Last Name EDM (if applicable), otherwise EM PM Line 03 (if applicable) otherwise Line 01 BVM Line 01 Trace Number Sequentially updated by ODFI Routing Number Last Trace Number used will be stored in new SB field 36 Confidential | Copyright © 2014 TriZetto Corporation Company/Batch Control Record Contents Entry Count – Total of all PPD Entry Detail Records Total Credit Entry Dollar Amount Company Identification – SN-1 Line 06 Federal ID ODFI Identification – SB Line 16 Routing Number First 8 characters only Batch Number – Store in new SB field Sequentially assigned 37 Confidential | Copyright © 2014 TriZetto Corporation File Control Record Contents Batch Count Total number of Company/Batch header records Entry Count Total number of all Entry Detail Records Total Credit Amount Total of Credit Entry Detail Records dollar amounts 38 Confidential | Copyright © 2014 TriZetto Corporation NACHA ACH Rules Information Basic online access Requires user self-registration http://www.achrulesonline.org/index.aspx 39 Confidential | Copyright © 2014 TriZetto Corporation Workshop Survey We would like to extend you an opportunity to provide candid feedback. During the workshop you should have received an e-mail notification for you to take an on-line survey. If you could take a few minutes to complete at this time , we would greatly value your feedback. For your convenience, the survey will be available throughout the remainder of the conference should you not be able to complete immediately. 40 Confidential | Copyright © 2014 TriZetto Corporation Thank You! 41 Confidential | Copyright © 2014 TriZetto Corporation