Transcript Keynote presentation

Past Present and Future
Turnover
2012
2013
2014
1.3 AUSD
4.5 AUSD
10 M AUSD
Change Since 08/13
Profitability
-50% Loss
20-35% Profit margin
Interior/ Exterior
Customer Focus
• Non existing
• Opportunistic
• Interior focus on Teamwork
• Customer Relations and
Partner established
Company Culture
• Toxic
• Politics
• Engaged
• Performing
Leadership
Dreaded / Respect
• Accepted and Proactive
• Enthusiastic
• Acceptance
50 % Profit
LH Staff Action Learning Workshops
Examples of problems presented & largely solved
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Most important values in how we operate the business:
Most important Customer goal: 85% DIFOTIS
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Most important People goal: 80% employee engagement
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Most important Operational goal: 85% production efficiency
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Most important Financial goal: 180 m INR with 35% net margin in 2013
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How do we improve customer satisfaction
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How do we reduce wastage – series of workshops/Energy Audit
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How do we improve teamwork
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What do to improve staff engagement
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How do we get people to take personal accountability & responsibility
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How do we reduce absenteeism – Harvest!!!
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How do we empower people
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What performance management system will work for LH
LH Values
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Excellence - at every level
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Exceptional customer service – to each other, customers, suppliers and
the community
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Total Respect -for each other, customers, suppliers and the community.
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With Honesty and Integrity – in all our internal and external dealings with
people
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Continuous Improvement – everyday better than the last
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Positive attitude - to everything
Lecoanet Hemant Employee Engagement Survey (FOR TOTAL COMPANY)
AVERAGE OF EMPLOYEE ENGAGEMENT OF TOTAL COMPANY (3.58) = 72%