Transcript BCP Training Strategy.Oveview

DMAIC
Define
Control
Improve
Measure
Analyze
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DMAIC
(Define, Measure, Analyze, Improve and
Control) is a process for continual
improvement.
It is a systematic and fact based approach to
plan, sequence and implement improvement
efforts using data.
2
Define
Why is this a problem?
What specifically is the problem?
What “pain” is occurring?
Where is the problem occurring or not occurring?
When did the problem first occur?
How much of a problem do we really have?
Who is involved with the problem? Who is not?
3
Define
An Objective Statement
An objective statement describes a preferred state:
•Identify what you want to achieve
•Clarify the level to be achieved, such as:
20 percent reduction in scrap.
increase in sales volume of 12 percent in six
months.
4
Activity - Writing an Objective Statement
Formula for an Objective Statement:
O.S. = D.I. + Q.I. + R.P.
(Objective
Statement)
(Direction)
Indicator)
(Quality
Indicator)
(Reference to
a Process)
Examples of Objective statements:
D.I. +
Decrease
D.I. +
Reduce
D.I. +
Increase
Q.I.
+
the number of errors
Q.I.
+
the processing time
Q.I.
the timeliness
R.P.
in the order invoicing process.
R.P.
for the expense reports process.
+
R.P.
of the parts ordering process.
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Measure
Identify essential information that is needed to
understand the problem.
Collect data.
Use data; a lot of people will have opinions, but
data are more reliable.
6
Analyze
Brainstorm as many solutions as possible.
Get the ideas of those who are affected by the
problem, involving them directly.
Don’t be concerned about cost or feasibility at
this point.
Don’t be judgmental of either people or ideas.
Select the best solution from among the
alternatives generated in the prior step.
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Improve
Create an action plan.
Identify the steps that will need to occur to
implement the solution.
Identify the time each step will take and create a
schedule.
Identify the human, material and financial
resources required for each step.
Determine the decision makers whose approval
will be sought.
Determine accountability for carrying out each
step.
8
Control
 Once a problem has been eliminated - follow up
the corrective action to make it permanent.
Make sure the corrective action is documented
and understood by everyone.
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Summary
We look at work as a process with emphasis on
spotting opportunities for improvement.
We assume most people want to do well in their
work – it’s the processes we must concentrate on
improving.
DMAIC provides a structured approach to identify
and effect positive changes in the Continuous
Improvement effort.
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Creation Process: DMEDI
• Focuses on development of
new products, services,
processes, and plants that
precisely meet customer
current and future needs
Define Opportunities
Measure Customer Needs
Explore Design Concepts
Develop Detailed Design
Implement Detailed Design
• Realizes results in 6-18
months depending on type of
project
• Utilizes multiple tools and
techniques including
rigorous statistical methods
when needed
• Sustains improvement over
the long-term
• Disseminates improvement
throughout the organization
• Acts as an agent of change
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Storyboard Components
Project Charter
Team’s
focus
Gap
Opportunit
Project
y
Impact
Statement
Project
Scope
Project
&
Boundaries
Goal/Objective
Team
Timeline
Compositi
on
What is the
process?
Action Plan
Desired Sigma Level
Quick-win
opportunity?
Customers
Suppliers
Strategy
Technology
Regulation
Competitors
Current
Performan
ce
Validated Area
of Focus
What part of the gap do my
customers care about most?
Critical-to-Satisfaction
Voice of the
Customer
Input
Process
Output
CCR
Key Input Variable
Key Process Variable
What key variables do we need to
evaluate the current process?
Key Process Variable
Key Output Variable
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