Transcript listopad 2007.

November
2011
Structure of the City Government


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City Assembly
Mayor
19 city administrative bodies
336 city institutions
17 city precincts, 218 community councils
2
Quality management system
under the ISO 9001:2000 standard
 The City Office for Economy, Labour and Entrepreneurship is the first
administrative office of the City of Zagreb which established and
certified, on 12 April 2005, a quality management system for it
operations in compliance with the ISO 9001: 2000 standard.
 The quality management system which has been certified and is
maintained and developed, is the first step toward a more efficient,
accountable and professional city government.
 The application, maintenance and further development of the quality
management control system in compliance with ISO 9001:2000
requirements is ascertained by regular annual audits.
 A commitment to the needs of citizens and other users of our services
and their satisfaction with services rendered are the most important
values according to which the City Office for Economy, Labour and
Entrepreneurship measures and ascertains its overall performance.
ISO 9001
Q-722
3
City statistical profile
 Dominant economic, financial and political
status in the Republic of Croatia
 Population: 788,850 - 18% of Croatia’s
total population
 over 75% of total FDI in Croatia
 Average net salary above the national
average , August 2011 (Zagreb: € 856;
Croatia € 737)
4
 408.838 employed persons (March 31 st 2010.), or 29 % of total
employment in Croatia
 in Zagreb at September 2011th there were approximately 38.673
unemployed persons or 13,6 % of total number registered unemployed
persons in Croatia
 Accounts for roughly 32,6 % of Croatia’s total exports (US$ 2,02 billion)
 Accounts for roughly 57,4 % of Croatia’s total imports (US$ 5,86 billion)
 30,518 companies, or 33,7 % of Croatia’s total, operate in the City of
Zagreb
 The City of Zagreb participates in Croatian free enterprise:
– 54 % of total revenues;
– 59,6% gross earnings;
– 33.7 % of the number of businesses;
– 40,3 % of the total number of employed in free enterprise
Source:Komora Zagreb, I-VI 2011
5
•In 2008, the share of the City of Zagreb in the overall GDP of
the Republic of Croatia was 30.9 %, which is an increase of
0.5 % in comparison to 2007
In 2008
Zagreb
31%
Croatia CROATIA’S GDP:
per capita:
Zagreb
€ 47.4 billion
€10.682
ZAGREB’S GDP:
per capita:
€14.5 billion
€18.544
Croatia
69%
•The initial estimate indicates that the quarterly GDP for the
Republic of Croatia in the second quarter of 2011 increased in
real terms by 0.8 % in comparison to the same quarter of 2010
(National Statistics Bureau)
Source: City Office for the Strategic Planning and Development of the City – Statistics Department
6
Structure of Zagreb` s economy
based on total revenues
(I-VI 2011)
17%
37%
5%
Wholesale and retail
commerce, motor vehicle and
motorcycle repair
Manufacturing
Information and
Communication
Electricity, gas, steam and air
conditioning supply
5%
Construction
8%
7%
21%
Professional, scientific and
technical activities
Other
Source: CCE Zagreb Chamber
7
Structure of Zagreb` s economy based on total revenues
(I-VI 2011)
Wholesale and retail
commerce, motor vehicle
and motorcycle repair
Manufactoring
17%
37%
5%
5%
Information and
Communication
Electricity, gas, steam and
air conditioning supply
8%
7%
Construction
21%
Financial activities and
Insurance
Other
Izvor: HGK Zagreb
8
8
• most persons employed in trade and processing
industry
EMPLOYED
according to the National Classification of Activities
4,7%
2,2%
Trade
Transportation, warehousing and
communications
Real estate transactions
2,7%
5,2%
Processing industry
15,6%
9,0%
Education
Construction
6,7%
20,2%
Health care and social welfare
Administration
7,8%
7,7%
7,3%
11,0%
Other public, social and educational
services
Financial services
Hotels and restaurants
Other
Source: City Office for the Strategic Planning and Development of the City – Statistics Department,
CCE-Zagreb Chamber, National Statistics Bureau, Croatian National Bank
9
City of Zagreb Budget
for 2011
€ 938,4 million (HRK 6,85 billion)
Structure of 2011 Budget revenues
Tax revenues
0%
3%
Supports
20%
Asset revenues
7%
Revenues generated by
administrative fees and under
special regulations
Revenues from sales of
nonfinancial assets
1%
69%
Other revenues
10
Structure of 2011 Budget expenses and outlays
Personnel expenses
16%
12%
23%
Material expenses
Financial expenses
Susidies
Supports
4%
1%
11%
1%
32%
Allowances to citizens and
household
Procurement of non-financial
assets
Other expenses
Source: City Finance Office
11
Investments
 Investment policy
- Allocation of considerable funds for
construction of utilities infrastructure and
equipment
- Funding sources: Budget, funds from Cityowned
companies
and
institutions,
international capital market, public-private
partnerships and concessions
12
• Credit rating
Standard&Poor’s :
- local currency issuer rating
BBB-/negative/-- foreign currency issuer rating
BBB-/negative/-Moody’s:
- foreign currency issuer rating
Baa3/stable
13
DESIGNATION
€ m.
DESIGNATION
€ m.
1. Central Wastewater Treatment Plant
303
10. Zagreb Sports and Recreation Zone
50
2. Solid Waste Incineration Plant - SWIP
170
11. Paromlin Commercial/
Hotel/Residential Complex
70
3. Chemical Wastewater Treatment Plant
Project
40
12. Conference Centre Project
52
4. Jakuševec Landfill Rehabilitation
Programme
56
13. Small Business Centre Project
40
5. Sava River Cascades Project
750
14. Project to construct underground
parking garages with retail, service and
sports facilities at the secondary school
playground site designated as “SavskaKačićeva-Klaićeva-Kršnjavoga”
50
6. Zagreb Waste Disposal and Management
Model
15. Projects of the Sports Facilities
Management Subsidiary
10
7. Maksimir and Kajzerica Stadium
Development and Reconstruction Project
16. URIHO – Restructuring of Disabled
Persons Rehabilitation Institution
35
8. ZET (public transit company) –
Mass transit system renewal
272
16. Zagreb Airport Project
200
9. City Hospital Project
200
17. Urban and Suburban Railway
Extension Project
150
14
City of Zagreb Central Wastewater Treatment
Plant and accompanying infrastructure facilities
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Financing model – BOT model
The concession granted to ZOV d.o.o.
includes the overall design and
construction of the Plant and infrastructure
facilities, the financing of the Project and
the operation of the Plant until 2028, when
it will be transferred to the City for
operation.
Construction works commenced in July
2002; the mechanical component of the
Plant was put in operation in March 2004,
while the last (fourth) stage of biological
and sludge treatment commenced in
September 2007; the Homeland Bridge
was officially opened in May 2007.
Project completion will depend on the
settlement of land tenure and use rights
disputes.
Approximately 96% of the project has been
completed.
Estimated investment value: €303 million
15
Solid Waste Incineration Plant - SWIP
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The purpose of constructing the SWIP is to treat municipal waste by incineration,
including the recycling of energy and sludge from the Central Waste Water Treatment
Plant.
The City of Zagreb Physical Plan (SGGZ 02/06) specified Žitnjak-East as the
construction site for the SWIP, right next to the CWWTP.
The relevant Ministry issued a ruling whereby the intended WIP Project was assessed
as environment-friendly, subject to the application of environmental protection
measures and the environment status monitoring programme.
The documentation required to secure a location permit has been drafted. Efforts are
being made to align the existing documents with new legislative requirements, in
particular, with the new Physical Planning and Construction Act (Narodne novine, no.
76/07).
The Project is nominated for funding from the EU's Structural Funds
The total investment value is estimated at €170 million.
16
Chemical Wastewater Treatment Plant
Project
 The Croatian Government, at its session held on 24 June 2010, issued
the Decision on Designation of Sensitive Areas (as published in
Croatia’s official journal, Narodne novine, no. 81/10) on which basis the
Danube River’s entire drainage basin was proclaimed a sensitive area.
 On 30 June 2010, the Ministry of Regional Development, Forestry and
Water Management issued the Rules on Threshold Values for
Wastewater Emission (Narodne novine, no. 87/10) which stipulate that
prior to release into waters in sensitive areas, municipal wastewater
must be treated at the third degree of purification for release from
agglomerations with loads exceeding 10,000 ES.
 Therefore, in compliance with these new regulations, and in the interest
of protecting the Black Sea, a higher (third) degree of wastewater
treatment must be secured by 1 January 2016.
 The Project is nominated for funding from the EU's Structural Funds
 The value of this investment has been estimated at € 40 million.
17
Maksimir and Kajzerica Stadium
Development and Reconstruction Project
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The Project is being implemented as a publicprivate partnership (PPP) in compliance with
the Public-Private Partnership Contracting
Guidelines.
The Executive Council has adopted a
programme that served as a basis for
conducting a survey-based open invited
competition for the preparation of a
conceptual urban and architectural design for
the City Stadium at the Kajzerica location.
The City Assembly has rejected the proposal
to call a referendum on whether to
reconstruct the Maksimir Stadium or to build
a new one at the Kajzerica site.
The value of this investment will be known
once a private partner is selected.
18
ZET – Mass Tranit System Renewal Programme
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The City of Zagreb Tramcar Fleet Renewal
Programme provides for the following
projects :
- Procurement of 70 low-floor tramcars;
- Overhaul and modernisation of 50 tramcars
TMK 301;
- Reconstruction and modernisation of the
tram depot at Blato in Zagreb;
- New fare system; and
- Transit control and management system.
70 tramcars have been procured from and
supplied by the CROTRAM consortium.
The production of 70 new low-floor tramcars
was contracted on 18 July 2007, and a total
of 70 tramcars has already been delivered.
The new public transit control and
management system was launched on 5
September 2008.
Two short low-floor tram TKM 2300 were put
into service since 2009.
The value of this investment has been
estimated at € 272 million.
19
Jakuševec Landfill Rehabilitation Programme
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On 18 November 1998, a Loan
Agreement was concluded between the
European Bank for Reconstruction and
Development (EBRD) and ZGOS, a Cityowned company, to facilitate the
rehabilitation of the Prudinec /
Jakuševec Landfill.
Investment value: €56 million
Currently, within the framework of the
Jakuševec/Prudinec landfill, besides the
waste disposal site there are:
–
–
–
Construction waste recycling installation
(350,000 t/yr.),
Scrap metal yard (over 3,000 t/yr.),
Discarded tyre yard (over 1,000 t/yr.).
20
Jakuševec Landfill Rehabilitation Programme

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The Prudinec waste disposal site rehabilitation
project at Jakuševec is complete. All works
broken down into packets have been assumed
by the Investor.
The value of the investment (Rehabilitation
Project) is €56 million.
Currently the principal construction works and
management and maintenance of installations
at the waste disposal site are under way.
The contract governing rendering of principal
works and management of installations at the
Jakuševec waste disposal site was concluded
on 31 May 2007. The completion deadline for
all works is 31 December 2011.
Thus far 77% of the contract has been
completed, at a value of HRK 82,434,633.44.
21
Sava River Cascades Project
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
The objective of this project is to develop
facilities that would enable power
generation, stabilise the City’s water
supply system, improve the utilisation of
land in suburban areas for agricultural,
housing
development
and
other
purposes and provide defence against
flood waters from the Sava River.
The Pre-feasibility Study for the
regulation and use of the Sava River
from the Slovenian border to Rugvica
has been prepared, as has the Feasibility
Study for the Podsused Hydroelectric
Plant.
Estimated investment value: €750 million
22
City Hospital Project
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The construction of a new municipal
hospital commenced in 1986 at the Blato
site.
Construction discontinued in 1993, and in
1998 the Croatian Government made a
decision to approve the Programme to
Resume the Construction of the University
Hospital Complex.
The program to convert the Zagreb
University Hospital complex should contain
three spatial and functional components :
- Health-care programme
- Relocation programme for certain
hospitals
- Commercial programme.
In October 2007, the City decided to
proceed with construction, and an
agreement between the City and the
Croatian Government is being drafted.
Estimated investment value: €200 million
23
Zagreb Waste Disposal and Management
Model
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The Waste Management Program was
prepared by Institut građevinarstva Hrvatske
d.d. (Croatian Civil Engineering Institute Inc.)
in 2006.
In 2007, the Republic of Croatia Waste
Management Plan (Narodne novine, no.
85/07) was adopted, based on draft plans for
all counties and the City of Zagreb.
The City of Zagreb Waste Management Plan
has been prepared and made available to the
public for inspection from 10 July to 15
September 2009.
The Contract for the Preparation of the
Strategic Assessment of the Draft Waste
Management Plan was signed on 28 March
2011.
24
Zagreb Sports and Recreation Zone
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Project
implementation
commenced
according to the Conceptual Programme
and Urban Planning Design for the
Zagreb Sports and Recreation Zone, as
approved by the City of Zagreb Executive
Council.
The
location
selected
for
the
implementation of this project is a site
west of the unfinished Zagreb University
Hospital in Novi Zagreb, at the Blato
location.
A Letter of Intent has been signed
between the City and the national
petroleum company INA-Industrija nafte
d.d. to implement this project.
A company - Terme Zagreb d.o.o. – has
been incorporated, with the City of Zagreb
and INA as its shareholders.
The Project is nominated for funding from
the EU's Structural Funds
Estimated investment value: €50 million
25
Paromlin Commercial/Hotel/Residential
Complex




Exceptionally valuable and attractive site in
the downtown area.
The International Architectural Research
and Survey Competition for Paromlin was
conducted, the jury selected and awarded 3
works.
Property rights issues are currently being
resolved.
Estimated investment value: €70 million
26
Conference Centre Project

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

A multi-purpose centre would greatly
spur the development of conference
tourism.
In mid-2005, a general survey-based
competition was announced for a
conceptual urban and architectural
design
for
the
site
between
Pierottijeva, Jukićeva, Savska and
Izidora Kršnjavoga streets
The jury proclaimed the tender a
success. The award-winning works
were purchased and can be used as a
basis for further study and elaboration
of the project at this site.
The drafting of project documentation
is in progress
The Project is nominated for funding
from the EU's Structural Funds
Estimated investment
value:€52 million.
27
Small Business Centre
• The project has been planned at the LaništeBlato site along Jadranska avenue.
• A competition is underway to develop an
an urban and architectural design for smallbusiness, municipal and accompanying
facilities in the Small-Business
Centre (small business learning
centre with facilities for theoretical
studies and practical learning,
business premises, a multi-purpuse hall and
parking garage).
• The Project is nominated for funding from
the EU's Structural Funds
• Estimated investment value: €40 million
28
Project to construct underground parking garages
with retail, service and sports facilities at the
secondary school playground site designated as
“Savska-Kačićeva-Klaićeva-Kršnjavoga”
•According to plans, the Project should be
carried forward with the application of the
public-private partnership (PPP) model, in
compliance
with
the
Public-Private
Partnership Act
• The estimated construction cost is €50
million
•The project foresees the landscaping of the
secondary school playground, construction
of a basement garage with service facilities
and a connection to the Children’s Hospital
in Klaićeva street by underground corridor,
and construction of a gymnasium, youth
centre, transformer station and tramway
rectifier station.
29
Projects of the Sports Facilities
Management Subsidiary
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The facilities of the SFMS are used for sports
and recreation activities
Sljeme Medvednica (hotel and skiing facilities)
Jarun (sports and recreation centre)
Hipodrom Zagreb (hippodrome)
Mladost (sports and recreation centre)
Šalata (sports and recreation centre)
TC Maksimir (tennis centre)
Autokamp Jarun (motor camp)
Estimated value of ongoing investments in
these facilities: €10 million.
30
URIHO – Programme to Restructure the
Disabled Persons Rehabilitation Institution

URIHO is an institution for the rehabilitation
of persons with disability through their
occupational rehabilitation and employment.
It primarily employs disabled persons, who
form over 50% of its total workforce.
 There
are
plans
to
construct
a
manufacturing/management
complex,
professional rehabilitation facility, sports hall
and centre for the physically disabled at
another site (Kajzerica) covering a surface of
35,000 m²
 The tender for a preliminary architectural
and urban planning design was conducted in
July 2008. The project submitted by the NOP
STUDIO d.o.o. design team was selected.
The process to secure the site permit is
currently under way
 Estimated investment value:
31
€11 million
Zagreb Airport Project
•
•
•
•
•
•
•
A joint project by the RoC Government and the City
of Zagreb.
The RoC’s share in Zagreb Airport Ltd. accounts for
55% of its capital, with the City of Zagreb holding
35%, and the City of Velika Gorica and the Zagreb
County 5% of the company’s capital each.
On 14th February 2011 the Agency has issued
approval to the Ministry of the Sea, Transport and
Infrastructure for implementation of the project for
construction of the New Zagreb Airport Terminal
The Ministry of the Sea, Transportation and
Infrastructure opened a tender on 18 February 2011
for Construction of the New Passenger Terminal at
the Zagreb Airport, which also entails management
of the existing and newly-constructed terminals at
the Zagreb Airport and the accompanying
infrastructure
10 proposals were received in the first stage of the
tender and, after their analysis, it will be established
which tenderers fail to meet the specified
requirements.
The second round of tendering with an invitation to
qualified candidates to submit financial bids is in
progress.
The value of this investment has been estimated at
€200 million.
32
Joint projects by
the Republic of Croatia and the
City of Zagreb
 In compliance with the City of Zagreb Guidelines on Economic
Recovery and Protection of Living Standards, the following
investments have been planned:
- Zagreb Thermal Spa
- University Hospital
- Music Academy
- Sava River Regulation
- Zagreb Airport
- Student dormitories
- Schools and studios (Vlaška Street)
33
City-owned companies
 The basic purpose of City-owned companies is to permanently
provide quality vital public services of interest to natural and legal
persons.
34
Ownership structure
I
The City of Zagreb holds:
1. 100% share in:
- Zagrebački holding d.o.o. (Zagreb Holding Ltd.)
(the Holding company includes 18 subsidiaries)
- Razvojna agencija Zagreb –TPZ d.o.o. (Development
Agency Zagreb – TPZ Ltd.)
2. Shares in the following companies:
- Terme Zagreb d.o.o. (Zagreb Thermal Spa Ltd.) - 50%
- APIS IT d.o.o. (IT Support Agency Ltd.) - 49%
- Vodoprivreda Zagreb d.d. (Water Mgmt Inc.) - 36,13%
- Zračna luka Zagreb d.o.o. (Zagreb Airport Ltd.) - 35%
- BICRO BIOCENTAR d.o.o. – 13%
35
II
Zagrebački holding d.o.o. holds:
1. Shares in the following companies:
- Gradska plinara Zagreb d.o.o. – 100 %
- Gradska plinara Zagreb – Opskrba d.o.o. (Gas Supply Co. Ltd.) -100%
- Zagreb arena d.o.o. za usluge (Zagreb Arena Ltd.) - 100%
- Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co.
Ltd.) – 100%
- Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) – 51%
2. Founder’s rights in the following institution:
- Gradska ljekarna Zagreb (Zagreb Municipal Pharmacies)
III Manages sports facilities owned by the City of Zagreb.
36
Management
 General meetings of companies
 Supervisory boards
 Managements boards
Reporting and monitoring operations
 Supervisory boards – quarterly
 Mayor and City Assembly semi-annually and annually
 Monitoring operations:
• analysis of financial statements and gathering information on
performance, assets and liabilities
• analysis of operating plans and alignment with macroeconomic
policy guidelines and the City’s development projects
• service quality
37
Performance
Jan. – Dec. 2010
Zagrebački holding d.o.o.:
 Total revenues
€ 515.800.195
 Total expenses
€ 582.889.227
 Loss after tax
€ 67.772.267
 Consolidated financial results of the
Zagrebački holding Group:
 Total revenues
€ 751.819.721
 Total expenses
€ 814.745.315
 Loss after tax
€ 64.431.729
38
City of Zagreb holds certain shares in the following
companes:
City of Zagreb holds 100% shares in
following companies :
1. RAZVOJNA AGENCIJA ZAGREB - TPZ
d.o.o. (Zagreb Development Agency Ltd.)
1. TERME ZAGREB d.o.o. (Thermal Spa Ltd. - 50%)
2. APIS IT d.o.o. (IT Support Agency Ltd. - 49%)
3. VODOPRIVREDA ZAGREB d.d. (Water Mgmt. Inc. – 36.13%)
2. ZAGREBAČKI HOLDING d.o.o. (Zagreb
Holding Ltd.)
4. ZRAČNA LUKA ZAGREB d.o.o. (ZG Airport Ltd. - 35%)
5. BICRO BIOCENTAR d.o.o. (13%)
Holding’s subsidiaries:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
AGM (publishing and bookshops)
Autobusni kolodvor (bus terminal)
Čistoća (public sanitation)
Gradska groblja (municipal cemeteries)
Gradsko stambeno komunalno
gospodarstvo (housing and utilities
management)
Robni terminali Zagreb (commodity
terminals)
Stanogradnja (housing construction)
Tržnice Zagreb (green markets)
Upravljanje sportskim objektima (sports
facility management)
Vladimir Nazor (youth holidays)
Vodoopskrba i odvodnja (water supply
and sewage)
Zagrebparking
Zagrebačke ceste (road management)
Zagrebački digitalni grad (IT)
Zagrebački električni tramvaj (mass
transit)
Zagrebački velesajam (trade fair)
ZGOS (waste management)
Zrinjevac (landscaping)
Companies in which Holding has shares
1.
2.
3.
4.
5.
Gradska plinara Zagreb d.o.o. (Municipal Gas Co. Ltd.) - 100%
Gradska plinara Zagreb – opskrba d.o.o. (Gas Supply Ltd.) - 100%
Zagreb Arena d.o.o. za usluge (Event Services Ltd.) - 100%
Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co.
Ltd.) - 100 %
Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) - 51%
Holds founder’s rights in
the following institution:
Gradska ljekarna Zagreb
(Municipal Pharmacies)
Manages:
Sports facilities owned by the
City of Zagreb
39
Administrative and Legal
Department
 approves economic activity by natural and legal persons as sole
traders
 approves cottage industry and secondary occupations, and also
individual tourism services rendered by citizens
 issues certificates testifying to fulfilment of minimum technical and
other criteria for economic activities when mandated by law
 conducts procedures and issues approvals for research and
exploitation of industrial-grade stone, construction sand and gravel
and brick and tile clay
 compiles draft resolutions concerning differing work hours for
individual hospitality establishments
40
Organisational chart
ADMINISTRATIVE AND LEGAL DEPARTMENT
SOLE TRADERSHIP REGISTER UNIT
UNIT IN CHARGE OF SETTING MINIMUM TECHNICAL
AND OTHER CRITERIA FOR ECONOMIC ACTIVITY
SESVETE LOCAL ADMINISTRATIVE-LEGAL UNIT
SUSEDGRAD LOCAL ADMINISTRATIVE-LEGAL UNIT
41
Sole trades in the City of Zagreb
 Roughly 15.515 sole trades, or 17.4% of the
national total, operate in the City
17,4%
City of Zagreb
Other counties
82,6%
Source: Ministry of the Economy, Labour and Entrepreneurship
Central Sole Tradership Register
42
Structure of sole trades based on
National Classification in 2007
ACTIVITY
No. of sole
traders
%
INDEX
June/January
Retail commerce
3.532
22,8
74,8
Hospitality
1.981
12,8
96,8
Construction
1.495
9,7
94,6
Transportation
1.578
10,2
100,7
Hair, cosmetic and pedicure salons
1.266
8,2
100,9
Textile and garment manufacturing
399
2,6
99,5
IT
363
2,3
100,8
Accounting and bookkeeping
352
2,3
100,0
4.549
29,1
15.515
100,0
Other
TOTAL
98,4
Status: as at October 2011
43
STRUCTURE OF SOLE TRADES
based on National Classification of Activities,
2007
28,2%
23,6 %
2,3%
2,4%
Retail
Hospitality
Construction
Transport
Hair, cosmetic & pedicure salons
Textile and garment manufacturing
2,6%
IT
Accounting and bookkeeping
8,1%
10,2%
9,7%
12,9%
Other
Source: Sole Tradership Register of the City Office of the Economy, Labour and Entrepreneurship
Sole Tradership Register Unit and Sesvete and Susedgrad Local Administrative-Legal Units
44
Minimum technical criteria for
economic activities
Certificates are issued for economic activities in
the following fields:
• hospitality services
• hospitality establishments
• accommodation facilities
• tourism services, and
• retail commerce
45
Development incentives
for crafts, trades and SMEs
 The Crafts, Trades and SMEs Development Incentive
Programme was adopted in September 2000.
 Incentive measures and activities include:
• Allocation of incentive funds;
• Development of business infrastructure through
institutional development incentive networks.
46
1. Allocation of incentive funds
(2000 - 2010)
Implemented through:
1.1 Loans to businesses
1.2 Subsidizing a portion of interest on business loans
1.3 Supports to sole traders
1.4 Supports to innovator
1.5 Other supports
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2. Development of business
infrastructure
2.1 Development Agency Zagreb - TPZ Ltd.

Projects and activities:
– Technical and technological processing and preparation of
inventions for use by businesses;
– Education of already established businesses and start-ups at
organized seminars;
– Development of operating and investment plans for businesses;
– Consulting services for introduction of systems of quality and/or
environmental management - ISO 9001 and 14001;
– Issuing guarantees for small business loans;
– Development of economic projects and studies, development and
management of projects financed by EU funds, etc.
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2.2 Business zones

The City of Zagreb Business Zone Development Programme was
adopted in 2005.
2.3 Clusters

Launch of the “Clusters for Competitive Products” project;

Preparation of a study for the Vehicles, Machine-Tools and Tools
Cluster;

To date, a total of € 109.845,45 has been spent for the implementation
of the project.
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Structure of funds spent to implement Programme
incentive measures and activities
(September 2000 – June 2011)
Organisation of
business
infrastructure
€ 6.784.419,09
21%
€ 32.176.554.23
Allocation of
incentive funds
€ 25.391.050,25
79%
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TOTAL FUNDS EXPENDED TO IMPLEMENT PROGRAMME
INCENTIVE MEASURES AND ACTIVITIES
(September 2000 – June 2011)
Allocation of incentive funds
Deposits with financial institutions
Subsidies for a portion of interest
Supports to sole traders
Supports to innovators
Intervention funds to entrepreneurs
Other supports
Total:
Business infrastructure development
Development Agency Zagreb – TPZ Ltd.
- business premises
- operating costs, projects and activities
- regional security instruments
“Clusters for Competitive Products” project
Total:
Overall total:
Overall total (City and ministries):
7.282.396,70
5.321.411,38
3.142.571,16
685.814,43
2.648.378,49
1.013.408,43
20.093.980,59
4.465.826,43
1.590.196,48
88.148,19
150.529,99
6.294.701,09
26.388.681,68
32.176.554,23
In €
1.171.692,88
4.126.461,68
5.298.154,56
401.569,80
88.148,19
489.717,99
5.787.872,55
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Labour Department
• registers trade union federations and employer associations active in
•
•
•
•
•
•
•
the City of Zagreb
registers employment contracts for merchant marines and labourers on
maritime fishing vessels concluded by employers with registered head
office in the City of Zagreb
records collective agreements applicable in the City of Zagreb
issues certificates testifying to family status and certificates of support
for citizens working abroad
issues work service record books
enters changes in data and new data in work service record books
receives work service record books for safekeeping, maintains them and
releases them at the request of authorised parties
issues certificates testifying to the facts on which are the basis of official
records
Zagreb as a tourist destination

as a business and administrative hub, Zagreb accounts for approximately 6% of tourist arrivals
and 2% tourist bednights in Croatia

the total number of tourist arrivals in Zagreb in 2010 was 666,106, and 488.854 (73%) were foreign
guests. The total number of recorded bednights is 1,085.597, of which 801.041 (74%) accounted for
foreign visitors.
during the first 9 months of 2011, the total number of tourist arrivals increased by 10% while
tourist bed-nights grew by 8%. Foreign tourists arrivals rose by 13% and foreign tourist bednights went up by 9% over the same period in 2010.

COMPARISON OF RESULTS RECORDED IN THE Jan.-Sept. 2009 and Jan.- Dec. 2010 PERIODS:
Jan.–Dec. 2010
No. of tourist arrivals
- of these foreign
No. of tourist bednights
- of these foreign
Jan.– Sept. 2011
No. of tourist arrivals
- of these foreign
No. of tourist bednights
- of these foreign
666.106 ( + 5% in comparison to 2009.)
488.854 ( + 8 % in comparison to 2009.)
1.085.597 (+ 3% in comparison to 2009.)
801.041 ( + 5,6 % in comparison to 2009.)
520.559 (+ 10% in comparison to 2010.)
418.252 (+ 13% in comparison to 2010.)
878.054 (+ 8% in comparison to 2010.)
690.046 (+ 9% in comparison to 2010.)
Source: City Strategic Planning and Urban Development Office – Statistics Department
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Tourists arrivals and bednights 2002–2010
1200000
1000000
800000
Arrivals
600000
Bednights
400000
200000
0
2002.
2003.
2004.
2005.
2006.
2007.
2008.
2009.
2010.
2010. godina
•in 2010 in comparison to 2009 ,growth in tourist arrivals of 5% and bednights of 3% was noted.
During the period under observation, growth in the number of foreign tourist arrivals was
recorded (8%).
Source: City Strategic Planning and Urban Development Office – Statistics Department
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Accommodation capacity in the City of Zagreb
The City of Zagreb has a total of 61 accommodation units, of which 43 are hotels
The total number of beds is 11.888 and they are distributed according to the following types of
accommodation capacity:
- hotels
- hostels
- inns
- dorms and dormitories
- rooms for rent
- other collective accomodation
- private accommodation
11,356
760
66
2.747
6.829
867
532
•average number of bednights per arrival in the Jan.- Aug. 2011 period: 1.6
Structure of hotel accommodation capacity of the City of Zagreb by category
(number of beds)
5*,
20.08%
2*,
10.00%
3*,
30.80%
Since approximately 60% of hotel beds are in higher-category hotels (4* and
5*), Zagreb is characterized as a city with a predominantly high-quality hotel
product.
2
*
3
*
4*,
38.60%
Source: City Strategic Planning and Urban Development Office – Statistics
Department
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Tourist spending in the City of Zagreb in 2009
TOURIST SPENDING
IN ZAGREB IN 2009
€ 307,307 million
Foreign tourist
spending
€ 207,578 million
National tourist
spending
€ 99,729
Estimated tourist spending in the City of Zagreb in 2009, Tourism Institute
Context for the development of the City of Zagreb as a tourist destination
The City of Zagreb investment policy directly impacts the development of tourism through
implementation of the following capital projects:
Zagreb Airport Project
Conference Center Project
Zagreb Sports and Recreation Zone
Paromlin Hotel/Residential Complex
Strategic recommendations for tourism development in the City of Zagreb*:
The focus of tourism development will be based on 3 key products:
1). Business and Culture, with events
2). Tours and Brief Vacations
3). Cuisine/Shopping and Special Interests
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Republic of Croatia
City of Zagreb
City Office for Economy, Labour and Entrepreneurship
Trg S. Radića 1
Phone: +385 1 610 1194, 610 1102
Fax: +385 1 610 1499, 610 1077
E-mail: [email protected]
URL: http://www. zagreb.hr
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