Transcript Sify - IT Management Services

International Business Overview
V.M.Kumar
Sr. Vice President – International Business
www.sifycorp.com
CONTENTS
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Why go global now ?
Business lines
Opportunity
IMS Overview
eLearning Overview
Expansion Plans
Why go global now ?
• IT Services outsourcing opportunity – huge growth
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Indian IT / ITES outsourcing projected at $32 Billion for 2008
• Sify did not participate in this opportunity until late 2003,
due to ownership of Sify by Satyam
• Higher profitability from international revenues
• Late entrant, but several early stage lines of business still
open
• Strong competencies built through domestic business
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Network operations
Datacenter operations
• Access to talent – ready pipeline from domestic operations
• Leverage technology infrastructure investments already
made
Enterprise Services - International
Enterprise
Infrastructure
Services
• Infrastructure Management
• Infra Projects / Consulting
•Security Consulting
• Managed Security Services
• Hosting Services
•Enterprise Appln Management
• eLearning content services
•Content Mgmt
•Learning Technology Services
Enterprise
eLearning
Services
Infrastructure
Management Services
Domain of the CTO
CIO
BH
BAO
Business
Analysis &
functional
Specification
Technical
Design
Document
CTO
Application
Development
Functional
Testing
Staging
Performance
& Load
Testing
Deploy to
Production
Environment
Production
Support
N/W Mgmt
Server
Mgmt
Infrastructure
Application
Support
Security
Our Domain
Operations
Support
Sify Infrastructure Services Focus
Worldwide Infrastructure
Services Market
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The worldwide market for Infrastructure Support Services
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is $135 billion, growing to about $154 billion in 2008
(Gartner, July 2004)
The North America total spend for IT management, which
includes operations management, application
management and helpdesk management, was $66 billion
in 2003, growing to $80 billion in 2008.
The IT process management spend was $49 billion in
2003, expected to grow to $75 billion in 2008 (Gartner,
July 2004)
“More businesses are examining their core vs. noncore
competencies than ever before and have continued to
embrace […] outsourcing as a catalyst for organizational
focus.”
“Increased reliance on nondomestic, global delivery models
will coincide with the growth of process management
services in all regions during the five-year forecast
period.”
– Quotes from Gartner report, July 2004
FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE
MANAGEMENT OFFSHORE
Offshore infrastructure outsourcing will increase as organizations focus
on achieving cost savings —
increasingly, with a strategy or mandate by CFOs to increase spending
with offshore providers. In a recent Forrester survey of 42 North
American IT decision-makers, 24% indicated that in 2005, they would
consider using offshore resources for infrastructure management and
monitoring. For good reason — in the US alone, infrastructure
management is a $90 billion market, growing at 7% per annum
Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or
offshore) are a new form of delivery for a mature service category
IT infrastructure services are undergoing important market changes, and many layers of IT
infrastructure services are shifting to a global remote delivery model. This market is still nascent.
Predictions
• By 2012, 50% of the labor hours for global IT infrastructure service delivery
for commercial clients will shift from on-site support to remote delivery (0.8
probability).
• By 2009, large clients will be expected to deliver remote infrastructure
delivery service as a requirement in the majority of new outsourcing deals
(0.7 probability).
Enterprise Infrastructure Services & Solutions
Infrastructure Life Cycle Services
Plan/
Assess
(Consulting)
•Infrastructure Consulting
(Networks; Security; Storage)
•ITIL & ISMS Assessment
•Enterprise Security
Compliance
•DR/BCP Solutions
Design
(Consulting)
•DataCenter Design
•Infrastructure/Server
Consolidation
•DR/BCP Design
•NOC/SOC Design
•HelpDesk & Support Center
Implement/
Migrate
•DataCenter Implementation
•DR/BCP
•Messaging Infrastructure
•Process: BS20001; ITIL
•NOC-Command Center
•Systems Integration
(Security; Storage &
Network)
Manage
•DataCenter Management
•Network Management
•Desktop Management
•Server Management
(AppServers, Database, etc)
•Security Management
•Application Management
•Hosting
•Service HelpDesk
DATA CENTER MANAGEMENT
Servers, Databases, Messaging,
Storage Systems
NETWORK MANAGEMENT
Routers, Switches, VoIP
devices, Network Links
SECURITY MANAGEMENT
Firewalls, Intrusion Protection
Systems, VPNs, PKI, AAA Tools
END USER SERVICES
Service Desk, Desktop
Support, Application
Packaging & Distn.
ITIL compliant processes, SLA driven engagements
INFRASTRUCTURE MANAGEMENT SERVICES
Pro-active Monitoring & Incident Management
Problem, Change & Configuration Management
Asset Management, Patch Management
Availability Management
Process Consulting, Audits & Reviews
Implementation / Migration Support
THE SIFY EDGE
ENGAGEMENT
GOVERNANCE
EXPERIENCE
SERVICE
INFRASTRUCTURE
SPECIALIST IN
REMOTE
INFRASTRUCTURE
MANAGEMENT
SERVICES
EXPERTISE
PROCESSES
COMPETENCIES ACROSS LEADING VENDORS
MANAGEMENT
TOOLS
SECURITY
APPLICATION
SERVER
DATABASES
SERVER
OPERATING
SYSTEM
NETWORK
DEVICES
IBM Tivoli
CA
Checkpoint
Cisco
BEA
IBM
Weblogic
Websphere
MS-SQL
MS
Windows
Cisco
HP
Netscreen
Oracle
ISS
Verisign
SAP
Progress
Sonic
CANetegrity
Sun JES
Netweaver
MySQL
Sybase
IBM
AIX
Nortel
Mercury
Oracle
App
MS.NET
Sun
Solaris
Compuware
HP-Ux
Juniper
Redhat
Linux
Extreme
“ALWAYS ON” SERVICE INFRASTRUCTURE
Customer Data Center
Customer
Global Network
MPLS IP VPN
• N + 1 redundancy
CC
• Secure - Physical & Information
level
• Customizable to client security
policies
CC – COMMAND CENTER
SIFY Cloud
99.99% Uptime
Level 3
Data
Centers
• Capacities on 4 cable
systems on diverse oceanic
paths - Trans Atlantic & Trans
Pacific
• 99.99% connectivity
available till our
international peering points
at NY, LA, London & HK
•Peering arrangements with
major network providers
ITIL Based Processes
Incident
Management
Problem
Management
Trouble
Ticket Engine
Knowledge
base
Change
Management
Service
Desk
Escalation
Engine
C M D B
Change
Workflow
NMS
Configuration
Baselines
Threshold
Monitoring
C M D B
IT Service
Continuity
Management
Capacity
Management
Reports
Engine
Availability
Management
16
Service Level
Agreements
SLA
Management
ROBUST OFFSHORE DELIVERY MODEL
Onsite Coordination
Scoping, Knowledge Acquisition,
Project Co-ordination, Hands & Eye
Support
70 – 90 % OFFSHORE
ITIL BEST PRACTICES
Remote Monitoring
Pro-active Performance Monitoring,
Threshold Alerts, Dashboard Reporting
Level 1 Support
Incident Management, Service Desk for
escalations, knowledge repository
Level 2 & 3 Support
Problem mgmnt, Change mgmnt,
Performance mgmnt
RISK MITIGATED
GRADUAL TRANSITION
ONGOING RISK
MANAGEMENT
WORLD CLASS – GLOBAL DELIVERY TEAM
YEARS OF WORK EXPERIENCE
•Network certifications:
CCNA/ CCNP/ CCIE
• System Certifications :
RHCE, SCSA,SCNA,MCSE,MCSD
• Database certifications :
OCP, OCA, MCDBA
• Security certifications:
CISSP, CISA, BS7799 auditors
•Process certifications:
ITIL, Six Sigma
• Architecting skills:
J2EE, MS.NET
5%
Upto 5
36%
5 to 12
59%
Above 12
Team Strength – 1,000 and
growing
NEAR 20% of RESOURCES ARE ITIL CERTIFIED
Service Portal – iONi
Information On Infrastructure
Information on Infrastructure - Built around ITIL framework
View your
Complete Infrastructure
Single Window to measure
Infrastructure performance
Functionalities of FCAPS
Policy based Authentication
Enable customers to measure
the service
Extensive Reporting
Role based Dashboard views
Powerful Self Service Functions
IONI - Customizable Dashboard
Availability Statistics
Reports availability based on Device type, Location & Groups
Outage & Resolution meter
Displays down alerts
Displays faults resolved
Inventory report
Report based on Type, Location
Groups & Monitoring tool
Trouble ticket statistics
Trend / SLA / Status based reporting of tickets
IONI – Incident & Change
Management
Enhanced web reports
SLA based reports
Customizable reports
Trend Analysis
Value Proposition
MULTI LEVEL ENGAGEMENT VALUE
Business
Process
Operations
•Business Service
Management
•Business Impact
Analysis
• Enhanced Productivity
- ITIL Best Practices
• Reduced Noise Levels
- Root Cause Analysis
with Six Sigma
•Cost reduction
savings to 50%
•Enhanced Customer
Satisfaction : Proactive approach
Impact on Business Strategy
“Sify Is Best Suited For Discrete Offshore
Remote Management”
Forrester Wave TM : Global Delivery Infrastructure
Management – December 2005
Getting there…
Testimonials
“When I stepped in to Sun Chemical two and half years back,
there was no consistent model to manage our infrastructure
across 312 locations; A few months after the Sify engagement
began, I got a unified view of my entire infrastructure across all
locations sitting at my desk. It was a great relief and I felt we
were more secure.” – Scott Carcillo, CIO, Sun Chemical Corp,
March 2006
“They were the only off-shore vendor who had their own tool
and did not have to use any one else’s solution to manage our
network. That made their total pricing dramatically different
from other offshore vendors.” – Joe Simon, Group CIO, Viacom
Target Market & Customers
• Primary target market – USA, UK,
M.East
• Any medium to large corporation,
across all verticals (>$200 MM
revenues, 1000+ employees)
• Size of infrastructure:
– 200+ servers in datacenter type or distributed
environment; or
– 200+ network devices on WAN; or
– 20+ on-site staff for infrastructure management
• Minimum engagement size $300K in
Year 1
Sify eLearning…
eLearning Services
Custom Content
Creation
Computer based
training
Web based training
Instructor led
training
Innovative learning
M-Learning
Game based
training
Training aids
Learning
infrastructure
LMS
implementation
LMS customization
Help desk support
Learning applications
Application
development
Implementation of
3rd party
applications
L1/L2/L3 support
Globalization services
Multi lingual
translation
Localization
Current Global Market Size
As per Ambient
Reports
Segment
Courseware based
elearning
2005 (in US $ bn)
2010
4.5
4.3
Interactive
Information Modelling
Collaboration
Simulation
Embedded Learning
Total
3.5
2
1.3
0.5
11.8
4.9
6
2.5
2.6
20.3
As per Frost and
Sullivan Reports
Revenues by Segment
Year
Content
2005
2010
Infrastructure Services
1.52
0.71
1.05
7.8
1.8
2.58
As per Frost and
Sullivan Reports
Segment
eLearning
Total
2005
2010
Corporate
3.28
12.18
1.84
8.16
Education Govt
1.28
3.47
0.21
0.55
Competition
•TIS
•NIIT
Sify eLearning is
3rd in this space
•LionBridge
•Hurix, BrainVisa,
Mentorix, eMantras
Sify eLearning - Capabilities
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End-to-end provider of Learning services
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Over 5 years of strong industry experience
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200+ Skilled Personnel (Instructional designer, language editors, SME,
Technical writer, Graphic, Designer, Cross functional experience)
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Domain specific SME’s on Technologies, Software, Soft-skills and Training
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Adherence to SCORM, AICC, LMS RTE and 508 Standards
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ISO 9001:2000 Certified by DNV and Processes complying with SEI CMMI
Level 3
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SABA Solution Partner
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Innovation in delivery
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Delivered content rich learning courses on PDA for Cisco
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Physical modeling as a value added services for GE
Two Brandon-Hall Golds in 2006 !
- Mobile Learning Solution for Cisco
- Custom Content for GE Energy Services
Demos
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http://202.144.75.90/ciscoreview/Brandon-Hall/qlm-pda-video.html
http://202.144.75.100/gereview/GE_PATAT_GenBrush/start.htm
Sify International Business –
Expansion Plans
• Current
– Offices in CA, NJ, Dubai
– 4 Sales + 1 A/c Mgmt in USA
– 1 Sales in Dubai
• In 2007-08
– Additional office in London (by Mar ’07)
– Unify sales team (across services)
– Strengthen sales team to 27 resources across USA,
UAE, UK / Europe
Thank You !
www.sifyims.com
www.sifyelearning.com