Transcript Honeywell Aviation Information Services Inflight Internet
Honeywell Aviation Information Services Inflight Intranet and E-mail
World Airline Entertainment Association Technology Committee New Technology Panel WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Presentation Outline
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Honeywell
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Aviation Information Services Inflight Intranet & E-mail realities Key enabling technologies System architecture Aircraft-cabin issues Challenges Program Status Conclusion WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
The New Honeywell: A Broader-Based Company
Aerospace 41% Automation & Asset Management 27% Power Transportation 15% Performance Materials 17% World-class diversification & increased product offerings WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
About Aerospace
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Leading global provider of integrated avionics, avionics products, engines, systems and service solutions
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Markets: aircraft manufacturers, airlines, business and general aviation, military, airport operations
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Headquartered in Phoenix, Arizona
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Sales of $10.5 billion
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Aerospace Electronic Systems — key component WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
About Aerospace Electronic Systems
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Contains: Former Honeywell Space and Aviation Control businesses and former AlliedSignal Avionics and Lighting businesses
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Headquarters: Phoenix, Arizona
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Revenues: $4 billion
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Employees: 18,000+
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Commercial Electronic Systems — key component WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
About Commercial Electronic Systems
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World leader in commercial avionics products and systems
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Size Customers Technology Systems Integration Contains: former Honeywell Commercial Aviation Systems and former AlliedSignal Avionics and Lighting businesses
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Headquarters: Phoenix, Arizona
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Revenues: $2.6 billion
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Employees: 11,000+ WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
CES: A Global Presence
North America Redmond, WA
Data recorders Aircraft communications Ground proximity warning systems Instrument systems
Renton, WA
Service Center
Wichita, KS
Service Center
Strongsville, OH
Service Center
Urbana, OH
Aircraft Lighting & Displays
Frankfurt
Service Center
Basingstoke, England
Service Center
London
Service Center
Europe Simi Valley, CA
Airfield lighting, Control and monitoring systems
Long Beach, CA
Service Center
Phoenix, AZ
Aerospace Headquarters Integrated avionics systems, Products and services for commercial, military and space applications
Irving, TX
Service Center
Dallas/Ft. Worth, TX
Service Center
Savannah, GA
Service Center
Ft. Lauderdale, FL
Service Center
Miami, FL
Service Center
Lawrence, KS
TCAS Communication radios Navigation radios GPS
Olathe, KS
Displays Flight controls Flight management systems Radar Iridium™ Service Center
Singapore
Service Center
Asia Toulouse
Service Center
Tullamarine, Australia
Service Center
Zurich
Service Center
Moscow
Service Center
Shanghai
Service Center
Aukland, New Zealand
Service Center
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Honeywell Aviation Information Services
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Part of $2.6B Commercial Electronic Systems Focus on Service business and enabling products
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OneLink™ Communication Services
Satcom voice/fax/pc data –
OneView™ Information Services
Airborne DBS television –
SkyTracks™Information & Entertainment Services
Audio & Video On-Demand –
AFIS™ flight information services
Comprehensive flight operations support –
OneWeb sm Information Services
Internet-based Cabin Services –
Airline Datalink Host Processing
Turnkey ACARS messaging service
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
E-Mail and Intranet
Requirement: Passengers and the airlines that serve them want e-mail and Internet available on the airplane.
Reality: Systems currently in place are not designed to duplicate landside e-mail and Internet on the airplane Today’s experience . . . .
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
E-mail User’s Client
Problems
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Laptop lock-up All-or-Nothing No security (encryption) Use & pay for entire channel WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta COTS Ground ISP
E-mail User’s Client
Airborne Server Problems
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Laptop lock-up All-or-Nothing No security (encryption) Use & pay for entire channel WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta COTS Ground ISP
E-mail User’s Laptop
Problems
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Laptop lock-up All-or-Nothing No security (encryption) Use & pay for entire channel WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Groun d Server
COTS Ground ISP
E-mail and Intranet — Market Requirements
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Easy to use
User’s “native” environment –
Value priced
Avoid seatback phone model –
Reliable
No in-person support needed –
Duplicates “remote access” experience
Dial-up connectoid
Intranet
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Easy to use
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Fresh content
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Relevant content Encourages use Must be source of:
Information Entertainment e-Commerce
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
E-mail and Intranet Enabling Technologies
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Aeronautical communications
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Terrestrial
Low bandwidth No global coverage Geographically incompatible systems Limited channel availability –
Satellite
Very low bandwidth Higher speed service on the horizon Near global coverage Limited channel availability Relative high cost •
Airborne file server & router
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Host for e-mail platform
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Manages air-ground communication link Intranet host Platform for other cabin & cockpit applications WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
More, Enabling Technologies
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Airborne user interface
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Passenger laptop/notebook computer
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Passenger hand-held device (Windows CE)
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IFE Ground data center
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Airborne e-mail platform counterpart
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E-mail management function Airborne Intranet source
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Interface with Intranet content sources Interface with airline information systems Airport wireless communication link
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Terminal area high-speed datalink
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Load and off-load file server content
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Intranet web page updates Passenger e-mail transactions pre/post flight DBS Data
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Very high-speed one-way datalink to the airplane WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
More, Enabling Technologies
Communication System
Terrestrial Satcom Gatelink DBS data Satcom 64kbps Now
Timetable Availability
Now Now (to 3 years) 1 to 3 years Maybe 2 years
Features
Available in all phases of flight Available in all phases of flight High-speed terminal-area datalink High-speed one way airborne datalink Makes use of most current satcom equipment
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
More, Enabling Technologies
Clients
Laptops Handhelds
User Interface Device Availability
Now or very soon Now or very soon Seatback IFE Now or very soon
Features
RJ-11; wired Ethernet; wireless Ethernet; Serial Port; Browser; SMTP/POP3; IRDA; Bluetooth E-mail enabled mobile phones; pagers; palmtops; Bluetooth; IRDA Display; pointing device
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
E-mail System Architectures
Client Systems
Passenger Laptop IFE System Airline Handout CMT or kiosk
Pros
Passenger Maintained Controlled Interface Controlled Interface Controlled Interface
Cons
Many Interface Standards Keyboard Required Airline Maintenance Burden Crew Operational Burden
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
System Architectures
Today’s e-mail
CTU/CDS SDU Internet Ground Station
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta ISP Passenger Laptop Ground Correspondent
System Architectures
Mid-2000 e-mail
MIU CTU/CDS NSU+ SDU Internet Ground Station
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Honeywell
Passenger Laptop Ground Correspondent
System Architectures
Late-2000 e-mail & Intranet
MIU NSU+ CTU/CDS IFE Server SDU Passenger Laptop IFE Screen Internet Ground Station Gatelink
Honeywell WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta Ground Correspondent
System Architectures
2001+ e-mail & Intranet
DBS Data MIU NSU+ CTU/CDS IFE Server SDU Internet Passenger Laptop IFE Screen Ground Station Gatelink
Honeywell WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta Ground Correspondent
So, what does all this do to solve the problems?
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
E-mail User’s Client
NSU+ Problems
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Laptop lock-up All-or-Nothing No security (encryption) Use & pay for entire channel WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Honeywell Server ISP or Correspondent
Aircraft-Cabin Specific Issues
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User Interface
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Text input & pointing devices required Laptop computer IFE remote keyboard or touch screen with keyboard overlay Airline handout Bulkhead kiosk –
Intranet browsing
Laptop computer IFE touch screen –
On-board shopping
Laptop computer IFE touch screen Credit card reader Alpha-numeric input device
WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Key Problems to be Resolved — E-mail
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Air-ground Communication Link Speed
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Existing terrestrial, even @ 19.2Kbps, is too slow
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Existing satellite @ 2.4Kbps much too slow
64K service, when implemented, is still too slow
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Most laptop modems cannot establish and maintain slow connections
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Air-ground Communication Channels
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Maximum of 12 for satcom, less for terrestrial, are too few
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Users cannot connect on demand
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Air-ground Communication Cost
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Terrestrial at ~$3 per minute for circuit mode — too much
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Satcom at ~$9 per minute for circuit mode — way too much
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Slow speed + costly connection = big hurdle for use Successful Solution MUST mimic “remote on-demand dial in” for the user — otherwise no use = no revenue WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
More Key Problems to be Resolved — E-mail
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Encryption
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COTS e-mail applications send email, passwords and server names in clear text Compression
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COTS e-mail applications typically do not support compression Filtering
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COTS e mail applications typically “pull” all user e-mail without regard to size or attachments Billing
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COTS e-mail applications typically do not allow per-use billing or provide for airborne account creation — makes recovery of air-ground communication cost difficult Successful Solution MUST deliver an e-mail application that makes sense to the user and encourages use WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Key Problems to be Resolved — Intranet
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Initial Content
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Loading content onto the airplane Content Updates
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User expectation for fresh content
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Beginning of flight updates Inflight updates User Interface
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IFE screens — browser application needed
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Passenger laptops Airline handouts Credit Card Authorization
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Requirement for B2C e-commerce
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Same communication cost issues as e-mail Successful Solution MUST deliver the Intranet in a way that makes sense to the user and encourages use WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Hardware, Software & Support System Status
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E-mail V1 ready for delivery April 2000
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Web-based e-mail client E-mail V2 ready for delivery July 2000
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User e-mail client Intranet ready for delivery July 2000 NSU+ ready for delivery July 2000
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FAA certification planned for April 2000
Hardware Applications, including e-mail
MIU ready for delivery July 2000 Terminal Wireless Lan Unit ready for delivery July 2000 Cabin Wireless Lan Unit ready for delivery July 2000 WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta
Conclusion
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E-mail is #1 requested airborne Cabin application
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Ease of use & cost are key drivers
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COTS applications fall short of total solution
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Intranet for airborne passengers is close second
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Fresh content must be delivered to the airplane
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Revenue from advertising & shopping Industry must work together to deliver these features right the first time WAEA TC New Technology Panel -- Internet & Email
16 February 2000 -- Atlanta