Transcript Punjab govt- changes in the RFP

TAKING GOVERNMENT TO CITIZENS DOORSTEPS
Common Service Centres (CSCs)
Scheme in Himachal Pradesh
PRESENTATION OUTLINE

CSC Concept

Stakeholders & Implementation Framework

CSC Scheme Framework in Himachal Pradesh
CSC Concept
CSCs - NATIONAL E-GOVERNANCE PLAN
• NeGP envisions “web-enabled Anytime, Anywhere access” to
information and services in rural India, through three infrastructure
pillars
- State Wide Area Network
- National Data Bank/ State Data Centres
- Common Service Centres (CSC)
CSC is the front-end delivery points for Government,
private and social sector services to rural citizens of India
COMMON SERVICES CENTERS
• CSC is more than just service delivery points
- Positioned as a Change Agent
- Promote rural entrepreneurship
- Build rural capacities and livelihoods
- Enable community participation
• CSC requires interaction and coordination between no. of
stakeholders
- PPP model proposed to ensure effective implementation
COMMON SERVICES CENTERS
• CSC Scheme provides a framework to enable setting up of
100,000+ ICT enabled access points across rural India
- Targeting all the 638,000+ villages
- 1 CSC for a catchment of 6000 - 7000 citizens
- Managed by trained manpower
- Equipped with state of the art technology
- Supported by Government of India/ State Govt
THE CSC SCHEME: ELEVATING RURAL INDIA
• Three essential resources necessary for rural development viz.,
Information, Infrastructure and Services
Low Income
Lack of Info/
Knowledge/ Goods/
Services
Lack of Skills
Lack of Income
Generating
Opportunities
Poverty
• Access to information, with relevant infrastructure, end-to-end services
allow rural population to enhance their quality of life
• By enabling access to a large number of e-gov services like, education,
health, credit, etc. CSCs offer a solid foundation for economic
prosperity of rural India
THE SERVICE MODEL
Value-adds
Data
Collection,
Rural BPOs
etc
Quality of Life
Entertainment
Social Development
Create
Create Income
Income
Opportunities
Opportunities
Education, Healthcare,
Agricultural
Extension, etc
Market Linkages
Save
Save Costs
Costs
E-Government Services
The power of the CSC would lie in its focus on content customization and
multi-lingual delivery of End-to-End Services
ENABLING TRANSFORMATION
E-Government
Education
Tele-medicine
CSCs would be the platform for fundamental transformation of the ways in
which development challenges would be met in rural India
Social Inclusion
Agriculture
Entertainment
THE CSC IMPACT
Over 400,000
new employment
opportunities
in rural India
Closer links
between
Government &
Citizens
Timely delivery
of critical
Information &
Services
CSC
Higher
administrative
efficiency
& reduced
red tape
Structured
system to manage
issues of health,
education,
etc.
Cost-effective
access to
Government
Services
Stakeholders & Implementation
Framework
THE STAKEHOLDERS
IT Services &
Content
Providers
DIT
State
Governments
NLSA
SDAs
Rural
Citizen
VLEs
SCAs
State Government
Agencies
Private
Service
Providers
Central Ministries
and Departments
DIT FRAMEWORK
IMPLEMENTATION FRAMEWORK :
A SNAPSHOT
DIT
NLSA (IL&FS)
HIMACHAL PRADESH
STATE GOVERNMENT
SPV
State Designated Agency
(SITEG)
SCA
VLE
ROLES: DIT, GOI
• Provide Policy & Regulatory support
• Coalesce Central & State support for the CSC Scheme
• Undertake necessary approvals at the Central and State level for
smooth implementation of the CSC Scheme
• Provide necessary support for delivering e-Government Services
• Facilitate infrastructure support through SWANs
ROLES: STATE GOVERNMENT
• Set up a High Level Committee for overseeing implementation of
the CSC Scheme including selection of SCAs
• Driver for policy, regulatory and other relevant changes
• Service provider for e-Government services , Infrastructure and
other support to SDA/SCA
• Decide on Integration of CSCs with existing physical/digital
infrastructure:
- Government Agencies/ Departments / Schools, GPs/PHC and Post
Offices (in consultation with GOI).
• Decide on Integration with schemes in Education, Health, etc
ROLES: STATE DESIGNATED AGENCY (SDA)
• Must be an agency controlled by State Govt:
- Facilitate e-readiness of the State
- Facilitate integration of the existing ICT enabled and other
Government Schemes into the CSC Scheme.
- Provide policy, regulatory and other support at State level
- Help identify CSC locations
- Coordinate and facilitate interactions with various State
Government Departments
- Select SCA under the guidance of the High Level Committee
- Facilitate training, capacity building awareness campaigns
- Facilitate the SWAN interface
ROLES: NLSA (IL&FS)
• Provide program management support to DIT for rolling out CSC
Scheme
• Program Management: Provide right strategy, framework and
guidance to all stakeholders for effectively managing the Scheme
across the country
• Monitoring of the Program: To enable DIT to review its progress and
to take appropriate timely corrective measures
• Assistance to States/SDA: In development of RFP, managing the bid
process, finalizing the Service Level Agreement
ROLES: SERVICE CENTRE AGENCY (SCA)
SCA is Prime Driver of CSC implementation in a PPP mode
• Success or failure of Scheme depends on quality of the SCA
• SCAs are expected to come from diverse segments:
- Corporates, PSUs, SMEs, Training Institutes, NGOs , SHGs, Cooperatives etc.
• SCA would be supported by NLSA and SDA
• SCA to identify applications and services, harness SWAN
• SCA to identify, select and train VLEs, establish the CSC, supply,
aggregate and update content
• Selection of SCAs should be undertaken with care & appropriate
support from NLSA & DIT as required
ROLES: VILLAGE LEVEL ENTREPRENEUR (VLE)
• VLEs entrepreneurial ability critical for viability & profitability of
CSC
• Should have some financial strength entrepreneurial ability, social
commitment & respect within the community
• VLE would need to :
•
- Market Services of CSCs
- Skill upgradation
- Undertake Local level publicity
- Coordinate with local players
- Draw the local community to enable sustained viability
ROLES : NATIONAL LEVEL SPECIAL PURPOSE
VEHICLE (SPV)
• SPV is to be set up during the initial implementation phase:
- Will be created as part of CSC framework in-perpetuity
-
SPV would:
- Lay down operating & financial discipline within CSC system
- Provide a framework for collaborative decision making
- Catalyze content aggregation on an on-going basis
- Build a common “Identity” like a common logo, etc.
CSC Scheme Framework in
Himachal Pradesh
NUMBER OF CSCs
• Total Number of CSCs to be set up in Himachal Pradesh: 3366
• 1 CSC would be set up per Gram Panchayat (3243 Gram
Panchayats)
• The location of 123 CSCs would be finalized at the time of actual
implementation
CSC DIVISIONS
• For implementation purpose the state has been divided
into 3 divisions. ( Total 3366 CSCs):
• Shimla Division
• Shimla, Solan, Kinnaur, Sirmaur
• Number of Rural CSCs: 956
• Kangra Division
• Kangra, Chamba, Una
• Number of Rural CSCs: 1296
• Mandi Division
• Mandi, Bilaspur, Hamirpur, Kullu, Lahaul Spiti
• Number of Rural CSCs: 1114
CSC SPECIFICATIONS
Criterion
Rural CSCs
Integration of
existing kiosks

All Lokmitra kiosks in Hamirpur to be integrated
 i-CoSC/Sugam centers would not be subsumed
by the SCA, however it will be used as backend
for providing Sugam based services through
CSCs
CSC ownership
and Management

Connectivity

Government would not provide any capital
subsidy. SCA would make the entire capital and
recurring investment and would own and
manage the CSCs
 Government would provide revenue support to
be determined as per the bidding process.
256 Kbps broadband connectivity
NATURE OF SERVICES
• Both G2C and B2C services would be provided through the CSCs
• Government services, services that can be immediately given
through CSCs
• Employment exchange services (Job Portal)
• Land Records (Unauthenticated copy)
• Electoral services
• Public Grievances (Lokvani / Lokmitra mode)
• HRTC / Railway Booking
• Registration for pension schemes
• Availability of all forms
• All information related services hosted through web eg.
Blood donors, Hotel directory, RTI
• E-Kalyan scheme (for disbursal of pensions once banking
services penetrate down to the level of Panchayats)
NATURE OF SERVICES CONTINUED
• Government services, services that can be immediately given
through CSCs
• Issuance of Himachali Domicile, Caste and Agriculturist
Certificates based on web based data
• Examinations results
• AGRISNET Portal services
• Complaint / FIR registration with Police
• REFNIC
• Other government services would be given through CSC in partial
form and would require processing at Sugam/i-CoSC centers for
final delivery.
• Utility Bill payments
• B2C and B2B services
PRICING AND CHARGES FOR E-GOVERNANCE
SERVICES
Type of
transaction
Charge to citizen
E-Government
services to be
executed through
Sugam centers
Web Page ( per
page)
SCA/ VLE’s
share
Sugam
charges
GoHP’s
share
Utility provider
to pay
Sugam Service
Charges+ Rs 12+
Postal Charges for
home delivery as
applicable
Rs 9
Sugam Service
Charges+ Postal
Charges for home
delivery, as
applicable
Rs 3
NA
Rs 3
Rs 3
0
0
NA
Rs 2
Rs 2
0
0
NA
0
As per existing
arrangements :
BSNL: Rs 5
Electricity Bill
payments: 1%
of the bill
amount subject
to maximum of
Rs 2.50 for
domestic and Rs
2.50 for
commercial
0
As per existing
arrangements
Indicative: BSNL:
Rs 5 Electricity Bill
payments: 1% of
the bill amount
subject to
maximum of Rs
2.50 for domestic
and Rs 2.50 for
commercial
Forms ( per page)
Government
Utility collection
0
REVENUE MODEL: e-GOVERNANCE SERVICES
• For every e Governance service outsourced to SCA, SCA will take Rs.
12 + Sugam charges. SCA will give Sugam charges + Rs 3 to SITEG
after retaining his share
• The revenue generated for the Govt through the e- government
services would be used for back-end computerization of the Govt
departments
• For the G2C transactions, the applicable service tax to the extent of
SCA component is included in the transaction charges
B2C SERVICE CHARGES
• For B2C services, the SCA is free to decide the rate per
transaction subject to the upper limit defined below.
• Upper Limit for selected B2C services:
• Web surfing (Rs.20/ per hr)
• Photocopy (Rs.1 per page)
• Email (Rs.5 per email including half a page typing)
• CD Burning (Rs. 12 per CD burning including cost of CD )
• Printing- Black and white, other than Govt forms/webpages
and procedures (Rs.5 per page)
• Typing with printout (one A4 page with 1.5 line spacing):Rs 12
for English , Rs 15 for Hindi
REVENUE SUPPORT AND OFFSET
• SCA would be eligible for Revenue Support as determined through
the bidding process, irrespective of his earnings from the delivery of
G2C services.
• There would be no deduction of the revenues actually generated
from the delivery of e-government services (zero percent offset)
from the revenue support bid accepted by the State.
• In addition to the above, SCA would also get prescribed amount per
transaction of government services. This will ensure that the SCA
has the incentive for providing government services which should be
the primary task of a CSC.
BRANDING OF CSCs
• “Gram Sugam” is the proposed brand name for Common Services
Centers in Himachal Pradesh.
• The SCA shall comply with any branding/ logo/ colour scheme that
the GoI or the State Government prescribes.
EXCLUSIVITY TO E-GOVERNANCE SERVICES
• The SDA will not make a commitment to the SCAs of granting
exclusive rights to provide e-Government services offered by the
State of Himachal Pradesh through the CSCs
• However, only the selected SCA/s would be eligible to receive the
revenue support as envisaged in the CSC scheme.
Thank You