Transcript Name of Presentation

Using Skype For Business
June 5, 2015
Presenters
Scott Parker
Technical Support Analyst 3
UNM Information Technologies – Collaborative Applications
Andrew Yoder
Systems Analyst 2
UNM Division of Enrollment Management
Skype For Business
What happened to Lync?
What’s so special about Skype For Business?
My department is already using Novell Messenger (GWIM)
•
•
•
Collaboration Tool
More Features
Integration into Office / O365
•
•
•
Out of Office
Calendaring
Mobile Capability
•
•
Lync 2013 (iOS/Android)
Skype For Business coming soon (Windows Phone)
I already have a Skype account, why can’t I just use that?
•
•
Separate Products
Internal to UNM solution
Who all is going to get an account?
Everyone
•
•
Faculty / Staff first to migrate
Students
Will I have to submit a ticket for an account to created for new employees?
•
•
Licensed Automatically
Tied to UNM affiliation
How to get it deployed
•
•
Standalone Client available in LoboMail
Included in Office 2013 SP1 Suite
•
•
•
•
•
•
•
Available through Software Distribution
Group Policy (Scripted Deployment)
Web version
System Center Configuration Manager
Microsoft InTune
Request UNM Standard Image from IT
OS X Users Lync for Mac 2011
What limits are there?
•
No limit on file transfer size
•
Restricted by file type
.ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .exe, .fxp, .grp, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lnk, .mad, .maf,
.mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msi, .msp, .mst, .ocx, .ops, .pcd, .pif, .pl, .pnp,
.prf, .prg, .pst, .reg, .scf, .scr, .sct, .shb, .shs, .tmp, .url, .vb, .vbe, .vbs, .vsd, .vsmacros, .vss, .vst, .vsw, .ws, .wsc, .wsf, .wsh
•
•
Open tabbed conversation limited to 50
250 participants in Skype For Business meeting
Is it safe?
•
•
•
Microsoft Office 365 traffic (both signal and media traffic) is encrypted by using the Transport
Layer Security (TLS) protocol. Anyone who intercepts a communication sees only encrypted text
Skype for Business provides archiving of peer-to-peer instant messages, multiparty instant
messages, and content upload activities in meetings
The following types of content are not archived in Skype for Business
• Peer-to-peer file transfers
• Audio/video for peer-to-peer instant messages and conferences
What problems could I have migrating to S4B?
•
•
Users need to be upgraded to newer version of Office
Users are not configured to receive Office updates
•
•
•
•
Lync 2013/Skype 4 Business
Migrating contacts from GWIM
Users don’t want to move because ________ department still
using GWIM
Students not provisioned (In progress)
What problems could I have migrating to S4B?
•
Hardware doesn’t support audio/video chat
•
•
UNM Bookstore
Little more resource intensive than GWIM
Where can I go to get help?
•
•
•
FastInfo (Over 24 articles and growing)
https://support.office.com/
IT-UNM Listserv
SSSC Communication Center and OneStop
•
First point “contact center”
•
•
•
•
•
•
•
•
Admissions
Financial Aid
Scholarships
Records
Registration
27,255 calls during first quarter 2015
5,946 Live-Chats
2,498 walk in customers since February 6
How has it been working?
•
•
•
•
•
Confusion about “People I Manage Calls For”
Team Collaboration
Knowledge Management
Easy to get users online
Building a familiar experience
• Office 365 Stack
• UNM WiFi
Demo Time!
Office 2016
Coming soon?
Will the look of Skype For Business change?
Will they change the name again?
Questions?