Transcript Name of presentation

Student Pre-arrival
Request For
Accommodation
Benyatip Thongtan (302210)
Brittany Khoo (303975)
Claire John (304834)
Michael Tat Shing
Su(304653)
Thakadhkaew Klinpongsa
(304693)
Nateeporn Rochanahastin
Contents
1.
2.
3.
4.
5.
Define
Measure
Analyze
Improve
Control
Define
Problem Statement
- Improve accommodation process for handing
pre-arrival requests
Objectives
- Reduce time spent on redundant activities
- Improve success rate in matching
accommodation to pre-arrival
Define
Standards for Different Students
• New students
• Back-to-back students
• Returning students
Measure
S.I.P.O.C. Diagram of Current Pre-Arrival
Accommodation Handling Process
Suppliers
Rooms
Students
School
RADs, Internet Publicity, Agents and
Former Students
Inputs
Student’s Pre-Arrival Requests
Processes
Form Processing, E-mail Exchanges,
Problem-Solving
Measure
• Qualitative: Review of records at
accommodation department
• Quantitative: Survey distribution
Analyze
Fishbone
D i a g r a m
Analyze
Analyze
Analyze
Analyze
Analyze
Communication Method For
Pre-Arrival Accommodation Request
100%
60
`
90%
`
50
80%
70%
Student
40
60%
30
50%
40%
20
30%
20%
10
10%
0
0%
Email
Verbal
Agent
Accommodation Form
Not Applicable
Improve
Efficiency
Integrating accommodation request
form with Moodle
“Filtered” accommodation request form
The Hierarchy of the Proposed
Filter Form
Course &
Gender
On Campus*
Off Campus*
Single
Room
Double
Room
HalfBoard
RoomMate
Request
Female
CDV,
PF2,PF3,
PFB,
PFC
**Rocaill
es A; C
FullBoard
Parking
Option
Male
***Les
Chemino
ts
HalfBoard
Parking
Option
**Rocaill
es B
FullBoard
PF1, PF4,
PFA,
Tacot,
StFrancios
*Off-Campus is only
available for academic
students (non-practical
student)
**Rocailles is only available
to graduate students
*** Les Cheminots is only
available to academic
students
Improve
 Efficiency
Implementing common platform across
Accounts and Accommodation
departments
Student Satisfaction
Automated confirmation e-mail system
Control
• Follow up on student satisfaction after
implementation of proposed
recommendation.
• Monitor the number of incorrectly
completed forms
• Monitor the number of changes of request
per student
• Monitor the number of rooms that are
successfully assigned based on request
Limitations
• Time concern
• Non- computerized information
• Customer bias
THANK YOU