Transcript Document
American Red Cross Disaster Cycle Services A Brief Look at Your American Red Cross Church World Service Webinar July 14, 2014 1 Looking Back For over 125 years the ARC has been serving America through our chapters Continuous Service to America since the Civil War Started with the Armed Forces Clara Barton Expanded to Include Disaster Response Joined the International Federation to Assist with Disaster Response Internationally Leading Provider of Preparedness Education Locally and Nationally Each Chapter operated according to its capabilities and access to local resources But the World Changed And became more “interconnected” and the ARC saw inefficient operation and inconsistent mission delivery • • • • • Inconsistencies in Mission based on ability to fund Inconsistent management structures Limited resource sharing/specialization/back office Chapters with insufficient resources closed, collapsed or downsized regardless of mission need Steadily declining revenue required funding current operations with reserves What’s Different? Shift from a linear structure … To One Disaster Cycle Prepare Respond Recover 5 What’s Different The Red Cross began an extensive effort in 2012 to reassess and revise its approach to disaster services. We gathered feedback from our customers, volunteers, and partners, who consistently told us that Red Cross needs to: Be reliable Deliver consistent and high quality services Allow flexibility at the local level to meet local needs Be active across all phases of the disaster cycle Our revised structure and approach seeks to address those four points. Shift from a linear structure … To One Disaster Cycle Prepare Respond Recover 6 What is the Disaster Cycle? All work is accomplished through processes Three core processes deliver services to the client Five pillar processes support the three core processes 7 8 Prepare Facilitate a person, business, organization, or community to take action before, during or after an emergency to limit the impact of the emergency. • Increase number of individuals and families who have taken steps to be more prepared. • Calls-to-action: • Download preparedness app and make an emergency plan • Encourage membership/partnership as a Ready When the Time Comes Partner • Strengthen the public's awareness of preparedness and their participation in Red Cross programs 9 10 Respond • Build on the readiness and community mobilization work of our field units • Capitalize on the spontaneous outpouring of goodwill and assistance • Work more closely with government on response activities • National Headquarters’ role is to support field units, where Regional and Divisional units manage event with support from DOCC as needed 11 12 Recover • Begins when emergency needs have been met • Base services on clients and community needs • Make decisions at the level closest to the client • Serve as a convener of community resources to meet client’s short and long term needs 13 Recovery Things we will always Do Things we may be able to do Things we won’t do Recovery Recognizing: Not every event will be a Joplin, Sandy, or Moore Visibility Funding There are incredible partners that do already perform critical recovery functions Need to balance “being reliable and consistent” with “allow flexibility at the local level to meet local needs.” Engage Volunteers and Employees 16 Engage Volunteers & Employees • Size and skill of volunteer workforce • Division & region based leadership teams • Proactively recruit and engage event based volunteers • Volunteers can offset state and local costs (e.g., Sandy, Joplin) 17 Mobilize Community 18 Mobilize the Community • Focus on convening of stakeholders and being a facilitative leader • Weave community mobilization into all preparedness, response and recovery, not just response • Be great partners, knowing when to lead and when to follow 19 Align with Government 20 Align with Government • Increasing communication and partnership with government partners • Sharing and leveraging resources • Better coordination in service delivery 21 Information Management and Situational Awareness 22 Information Management & Situational Awareness • Developing new tools: Apps • Team Red Cross Hurricane DigiDoc Virtual teams Focusing on increasing timeliness and efficiency of information reporting and sharing while improving quality 23 Deploy Material Resources and Technology 24 Deploy Material Resources & Technology • Increased visibility & coordination of assets within Red Cross will: Enhance coordination with government and partners Minimize duplication of efforts Expedite information sharing and resource requests 25 Back to top DVP – Jane Weathers DDE – Jono Anzalone ID, IL, MO, MT, WI – DDD – Megan Chamberlain IA, KS, MN, NE, ND, SD – DDD – Marlys Devries MO, IL, KS, IA, NE – DDSRD – Kam Kennedy WI, MN, ND, SD, ID, MT – DDSRD– Seth Gardner-Gould Resource Mobilization and Support – Charlie Wooten DVP – Sue Richter DDE – Keith Alvey IN, MI, OH – DDD – Dave Gutierrez KY, WV – DDD – Janine Brown IN, MI, OH – DDSRD – Joseph Wainscott KY, WV – DDSRD – Loren McCamey Resource Mobilization and Support – Dean Sweberg DVP – Gail Denicola DDE – Thomas Vitullo NY DDD – Michelle Harris NJ – DDD – Charles Matlbie NE – DDD – Patrick Rivers NE – DDSRD – Michael Fawcett NY, NJ – DDSRD – Amanda Hayde Resource Mobilization and Support – Emily Hall DVP – Michael J. Jordan DDE – Michael Byrne CA – DDD – Anne Reynolds CA – DDSRD – Tracy McBroom AK, OR WA – DDD – Chris Boyle HI, Guam, Samoa – DDSRD / DDD – Rothwell Ahulau WA, OR, AK – DDSRD – Denise Everhart Resource Mobilization and Support – Patrici Baxter DVP – Derrick Chubbs DDE – Charles Blake TX – DDD – Neil McGurk OK, AR – DDD – Lenard Liebe NM, AZ, NV, CO, WY, UT – DDD – Eric Jones TX – DDSRD - Julia Daily OK, AR – DDSRD - Chele Rider NM, AZ, NV, CO, WY, UT – DDSRD – Charles Butcher Resource Mobilization and Support – Greg Suddeth DVP – Joe Becker DDE – Scott Graham MD, DE, PA, DC – DDD – Joey Eisenhut VA, NC, SC – DDD – Sara Hicks MD, DE, PA, DC – DDSRD – Anne Palmer VA, NC, SC – DDSRD – Greg Mack Resource Mobilization and Support – Brian Keenum DVP – Anna Trefethen DDE – Jack Morgan LA, MS – DDD – Rick Schofield AL, GA, TN – DDD – Nancy Brockway FL, PR, USVI – DDD – Becky McCorry AL, MS, LA – DDSRD – Donna Weise GA, TN – DDSRD – Ryan Logan FL, PR, USVI – DDSRD – Cesar Rivera Resource Mobilization and Support – Julie Schoening 7/7/2015 Frequently Asked Questions My community no longer has a Red Cross building/chapter, so who will respond and how do I get services? 1. Your community DOES have a Red Cross chapter, it may no longer be located in your community, but the Red Cross IS available and WILL provide services. 2. The Red Cross continues to engage the same volunteers who cover the same areas. 3. We ask that if you are calling the Red Cross and don’t get a response in a reasonable timeframe, please follow up and call again. Humans and machines can both make mistakes. Disaster Division Executives Contacts DDE Contact Michael Byrne (CA, OR, WA, AK, HI, [email protected] Guam, & N. Mariana Islands) *Primary POC 707 -759-0313 (c) FEMA Reg. IX & X Jono Anzalone (ID, MT, ND, SD, NE, KS, [email protected] MN, IA, MO, WI, IL) *Primary POC FEMA Reg. VII 402-343-7761 (0), 402-871-4070 (c) Charles Blake (NV, UT, AZ, WY, CO, NM, [email protected] TX, OK, AR) *Primary POC FEMA Reg. VIII & Reg. VI 713-313-5316 (o), 202-367-4678 (c) Keith Alvey (MI, IN, OH, KY, WV) [email protected] *Primary POC FEMA Reg. V 502-561-3767 (o), 502-744-7903 (c) Jack Morgan (TN, LA, MS, AL, GA, FL, [email protected] PR/USVI) *Primary POC FEMA Reg. IV & CAD 904-358-8091 (0), 904-307-7917 (c) Scott Graham (VA, MD, DE, DC, PA, NC, [email protected] SC) *Primary POC FEMA Reg. III 703-299-2501 (o), 646-210-9327 (c) Thomas Vitullo (NY, NJ, ME, CT, VT, MA, [email protected] NH, RI) *Primary POC FEMA Reg. I & II 603-305-4740 (c) 28 Questions? Please visit the CWS website: www.cwsglobal.org 30 CWS Emergency Response Team Barry Shade Associate Director Domestic Emergency Response Cell: (361) 389-0402 [email protected] Sandra Kennedy-Owes Cell: (251) 752-4262 [email protected] Susanne Gilmore Joann Hale Cell: (917) 705-3038 Office: (716) 773-7935 [email protected] Cell: (785) 477-7823 Carol Fouke-Mpoyo Communications Officer Office: (212) 870-2728 [email protected] [email protected] Thank you Jono Anzalone American Red Cross North Central Division Executive Omaha, NE 33