Transcript A Glimpse Into Eaton Corporation

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Eaton UPS Services
Minimise risk. Maximise continuity.
Eaton
Power
German
RegionQuality
Region Germany
Your business continuity is our business
Harald Schmitt
© 2008 Eaton Corporation. Alle Rechte vorbehalten
© 2008 Eaton Corporation. All rights reserved.
Eaton Power Quality in Germany
• Germany Quality Standard DIN ISO 9001
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Service-Organization Germany
Service Manager
Harald Schmitt
Service Sales 1 ph.
Rolf Steller
Service Admin
Christina Grau
Service Assistance
Karin Körkel
Service Support 1 ph.
Marco Rinke
Service 1 phase
Olesja Springer
Service Super Visor
Andree Köllner
Inhouse Engineer
Gustav Herbert
Sen.Service Engineer
Dieter Erhard
Service Trainer 3ph.
Sen.Service Engineer
Heinrich Braun
Inhouse Engineer
Rüdiger Bächlein
Service Engineer
Andreas Meyer
Service Engineer
Klaus Burstedde
Service Engineer
Munich None
Service Engineer
Marko Babic
Sen.Service Engineer
Steffen Schreier
Service Engineer
Burkhard Schnelle
Service Engineer
Marko Schuhmacher
Service Engineer
Frank Pimper
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Service offices Germany
 Achern (headquarters)
 Neuss
 Tübingen
 Verden
 Frankfurt
 Bochum
 Dessau
 Erfurt
 Fulda
 Karlsruhe
 Munich
 Warburg
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Eaton Power Quality Products
3-Phasen
Mains or
Generator
Clean
AC
Power
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
1-Phase
Clean
AC
Power
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
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
Service
DC Systems
Clean
DC
Power





Computer Center
Image In
Radio or Television
Medical Institutions
Government
Industrial Application
Server
Network
EDP-Locations
Medical labs
Bank Terminals
Industrial PC
Software
Telecommuncations
Mobile Center
Central Security
Systems
Customized Request
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Service Product Overview
Service for UPS and DC
•
Start up and Upgrade
•
Contracts and PM`s
•
Repair Service
•
Spares
•
UPS Replacement units
Service for Batteries
•
Battery Check
•
Battery Replacement
•
Battery Upgrades
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Performance Start up
Work of Commissioning as follows:
check the electrical Installation
start up according factory specifications
adjust the load parameters
prepare the customized configuration
Instruction of handling the UPS`s
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Performance Preventive Maintenance
Check Site Conditions
Parameters Measurement
room temperature between +18 and 25°C
measure temperature inside the UPS
measure temperature inside the BAT
current limit from the Powermodules
logic monitoring
Cleaning
Battery Test
clean the unit from dust and clean battery
area and cell tops
inspect DC connections
battery size
date installed
measure the actual battery back up time
Visual Checks
Measurements of load conditions
electrical modules
internal connections
electrolytic capacitors
battery connections
measure RMS and peak current
measure voltage
apparent load power
output voltage x RMS current
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Service Contracts EPQ
Express Premium Care 1
Express Plus Care 1
Express Plus Care
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+
+
batteries included
spares included
travel and labour for repair included
Express Basic Care
 24 h telephone hotline
 preventive maintenance once a year
 8 hour response in normal labour time
 25% discount on spares
 20% discount on batteries
 labour and travel for the PM included
 FORS (Full-Online-Remote-Service)
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Service Contracts Single Phase UPS`s
ExpressChange and ExpressRepair
Express Change/3
3 years
Express Change/5
Express Repair/3
5 years
Express Repair/5
3 years
5 years
 24 h telephone hotline
 8 hours response in normal labour time
 spares included
 batteries included
 labour included
 delivery costs included
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Escalations procedure EPQ
Service Call Helpdesk
EPQ in normal labour
Phone No. +49 7841 604 334
Service call
EPQ out of normal labour
Phone No.+49 7841 604 XXX
Service Call
EPQ Hotline
First level
Support
1 phase
Rolf Steller
Supervisor EPQ
Andree Koellner
Service Partner
1 phase
Field Service
Engineer EPQ
Technical Support
EPQ D/A/CH
Dispatching
Repair finished
Service call closed
Info to the customer
no
EPQ
Product Support
Service
Management EPQ
Field Service
Engineer
no
Repair
finished
Service call closed
Info to the customer
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Service Support for the following UPS`s
• Axxium Tower
• Prestige
• PW9110
• PW9120
• PW9315
• PW9340
• PW9305
• PW9370
• PW9125
• PW9390
• PW9150
• PW9155
• PW9170
• PW9395
• PW B1000
• PW B4000
Best Power:
• FERRUPS QFC
• QME
• QFD
• QFE
• FORTRESS
• UNITY/I
• PATRIOT
• AXXIUM
• BEST610
• all BEST
Borri:
• S1000
• BORRI1000
• BEST 1000
• BEST 3000
• BEST 4000
• BEST 5000
• BEST 7000
• BEST 3100
• BORRI3100
• BEST6000
• S 3100
• S 6000
• BORRI 3000
• BORRI 5000
• BORRI 6000
• BORRI 7000
• PS 10
• PS 20
• PS 30
• PS 40
• 1000
• 2000
• 5000
• 9000
• Power Rite Max
• NETUPS
• NETUPS 700 VA Rackmodell
• NETUPS SE
• NETUPS SE Rackmodell
• OneUPS
• OneUPS Plus
• 1000A
Powerware:
Fiskars:
Exide:
MGE:
• Personal 1000
• Personal 2000
• Personal 3000
• System 10
• System 20
• System 50
• System 80
• System 125
• System150
• System 375
• ONE-UPS
• ONE-UPS Plus
• NET UPS
• NET UPS 700VA /RMl
• NET UPS SE
• NET UPS SE / RMl
• Profile
• Prime
• Plus 6
• Plus 12
• Plus 12HV
• Plus 18
• Plus 36
• Plus 30
• Plus 50
• Plus 65
• Plus 80
• Plus 130
• Plus 160
• Plus 200
• Plus 250
• Plus 400
• Plus 5 xx
• PULSAR Extreme
• EXT 1500-3000
• M 2000-3000
• COMET 3105
• COMET S31
• Nova AVR
• Ellipse ASR
• Evolution
• PULSAR
• EX 10 -30
• EXT 4500-9000
• NETUPS 700 VA
• COMET 3110
• COMET S33
• MX 5000
• Ellipse MAX
• Evolution S
• PULSAR / M
• PULSAR / MX
• PULSAR / CT
• STS
• PDU
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UPS Battery Configurator
Effective Dec.1st 2009
Unproblematic search of batteries from the WEB www.eaton.com/powerquality
Click here and you will find all information on a easy way!
If you need a bigger quantity we will offer a special discount.
For further information please contact our Hotline +49-2131-4063-234.
Select your UPS company type:
Powerware
MGE Office Protection System
Fiskars
Exide
Best Power
All batteries in our product portfolio
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UPS Battery Configurator
Please select your UPS type:Bitte
wählen Sie Ihre
Powerware Blade UPS
Powerware PW3105
Powerware PW5130
Powerware PW3110
Powerware PW9110
Powerware PW3115
Powerware PW9120
Powerware PW5105
Powerware PW9125
Powerware PW5110
Powerware PW9130
Powerware PW5115
Powerware PW9135
Powerware PW5119
Powerware PW9140
Powerware PW5140
Powerware PW5125
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UPS Battery Configurator
Please select your UPS range:
Powerware PW9120 1000VA
Powerware PW9120 1500VA
Powerware PW9120 2000VA
Powerware PW9120 3000 VA
Powerware PW9120 5000VA
Powerware PW9120 6000VA
Powerware PW9120 700VA
Powerware PW9120 Batt 1000
Powerware PW9120 Batt 1500
Powerware PW9120 Batt 2000/3000
Powerware PW9120 Batt 5000/6000
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UPS Battery Configurator
Part number :
7590116
Weight:
2.6
Dimension (mm):
151 X 65 X 94
Number of batteries:
8
Price/Battery:
30 €
Total Price :
240 €
Please send your order to the following Fax Number +49 7841-604-5510 or
via E-Mail to [email protected]
For any further questions please contact the Hotline as follows:
+ 49 7841-604-334
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First Contact Service Germany
Eaton 3phase UPS Products
Eaton Single Phase UPS Products
Eaton Power Quality GmbH
Eaton Power Quality GmbH
Service Germany Helpdesk
Service Germany Helpdesk
Karl-Bold-Strasse 40
Hammfelddamm 6
D- 77855 Achern
D- 41460 Neuss
Tel.: +49 7841- 604- 334
Tel.: +49 2131- 4063 - 234
Fax: +49 7841- 604- 5510
Fax: +49 2131- 4063 - 244
E-Mail: [email protected]
E-Mail: [email protected]
www.powerquality.eaton.com
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