Transcript EMC Today

Transformation Made Simple:
Enabling Citizen Centricity
Christian Leeb-Hetzer
EMEA Director State/Local Government, Science,
Education & Culture
[email protected]
Athens,
October 30th, 2007
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Today’s Agenda
1. EMC in Government
2. Government Improvement Areas – Enabling
Transformation
„The Back office Challenge“
3. EMC „Transformation Made Simple“ –
- Transformation in Multi-Application & IT Environments
- The Paper Challenge
- The EMC Archiving & Consolidation Answer
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EMC’s Evolution
Storage
Company
Storage and
Information
Management
Information
Infrastructure
1991-2002
2003-2005
2005+
© Copyright 2007
2006 EMC Corporation. All rights reserved.
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EMC Core Beliefs
Information continues to grow in importance
And will eventually become the focal point of IT
Information is shifting from structured to unstructured
Moving from databases to repositories
Classifying, understanding and organizing information
is very important
Especially the unstructured information
Securing information at the information level is extremely
important
IT resources are becoming virtualized, rather than physical
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EMC in the Public Sector
 Strategy: Assist Public Sector organizations in their
transformation
– Improve the delivery of services
 Leverage information technologies and processes to address the growing
demand for sharing information across organizations
– Achieve operational excellence
 Optimize how to effectively and efficiently manage government information
 Dedicated World Wide Global Public Sector Organisations
– Americas
– Europe, Middle East & Africa
– APJ
To support today‘s government agenda
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Today’s Government (Lisbon) Agenda
 driven by European Union & their Member States
– Increase Customer Centricity
– Enhance Back Office service productivity
– Enable “Cross-Silo”-Collaboration through
structured and unstructured information sharing
Goal:
Drive out cost and raise efficiency and citizen satisfaction
eGovernment
Without information management in the back office –
it won’t work in the front office ….
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Back Office Challenge
Citizen Centricity only works with the
support of Information Centricity!
 The Information Management Challenge
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Capture all content stored in different Silos
Capture all paper & unstructured content
Manage content growth
Manage data protection & data security
Enable multi application collaboration
Manage cost & skill set associated
Today’s Customer Focus:
Content Capture, Content management & Consolidation
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Back Office Challenge
The Multi Silo – Multi Application Challenge!
 The Information Management Challenge
– Unknown or complex dependencies of applications
& content
– Uncontrolled explosion of resource consumption
– unmanaged data access & data security
The Unknown - The biggest inhibitor for change!
EMC helps with SMARTS ADM technology
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EMC Smarts Application Discovery Manager 5.2
Data Center Management Solution
What Does ADM Do?
 Quickly discover current
inventory of hardware,
supporting software and
applications
 Automatically map their
dependencies
 Collect deep hardware &
software configurations detail
 Continuously track changes
 Accurately populate the CMDB
 From a centralized Level
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SMARTS ADM helps with...
 Data Center Consolidation / Data Center Move
 Asset / Inventory Audits
 Disaster Recovery and Business Continuity
 Change Impact Analysis
 Business Impact / Problem Isolation
Fast
Simple
Proven
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The Paper Challenge!
1
Managing volume and variety – Forms,
documents, digital pictures, electronic
formats all need to be archived
2
Inefficiency and expense – Slow
search & retrievals jeopardize customer
service levels
3
Inadequate information access – Poor
visibility into onsite and offsite archives
limits information reuse
4
Compliance – Difficult to enforce
policies consistently; regulatory and
litigation requirements tough to meet
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The Paper Challenge - FIX!
The EMC Capture and Archiving Process
Metadata
Author
Date
From
Subject
Customer
Capture
Classify
Extract
Validate
Archive
Tiered Network Storage
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Back Office Challenge
The Content Explosion & Archiving Challenge!
Effective Consolidation & Archiving
Concepts are the TOP
Investment priorities in today‘s
Government Organisations!
–> Working on Operational Excellence
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The Discussion for Online and Archival Offerings & Services
Highest
Performance
cache and
spinning disk
(SAN/NAS/DAS)
$$$
FC/ATA
Cost & Complexity
$$
DBs,
Performance
Critical Apps
Highest Capacity
spinning disk
(CAS/SAN/NAS/
DAS)
Simple
Scalable
Shelf
Archive
for DR or
Backup
Secure
ATA
$
msec
sec
Retrieval Time
min
Accessibility
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EMC’s Consolidation & Archiving effect
CHALLENGE
BACKUP
Legacy
Systems
Departmental
Systems
EMAIL
FILE &
PRINT
10TB
8TB
9X Ratio of
Media to Data
16TB
6TB
SAN
Backup
30TB
10TB
360TB!!
90TB
40TB
30TB
ATA
Archive
Tape / Drive
Refresh
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Solutions for Improved Service Delivery
EMC Documentum Enterprise Content Management
Solutions
Supporting Effective Service Delivery throughout Public Sector
Services for Citizens
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Automobile registration
Applications and permits
Benefits and services
Public libraries
Certificates and deeds
Enrolment in higher education
Announcement of moving
Social Security Administration
Personal documents (i.e., passport)
Job search services by labor offices
Income taxes processing
Property information
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Services for Businesses
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Social contribution for employees
Public procurement
VAT declarations and notification
Registration of new companies
Submission of data to statistical
offices
 Environmental-related permits
 Corporate tax declaration and
notification
 Project/contractor support
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The Information Management Solutions for Government
Managing growth
Managing risk
Dramatic growth of information
Increased infrastructure complexity
Protecting against information loss
Securing against unauthorized access
Complying with legal and government
mandates
Managing effectiveness
Reducing capital and operational costs
Improving flexibility and responsiveness
delivering service levels demanded by
the citizens
Creating new value
Leveraging information in new ways
Using infrastructure to improve
efficiencies
Adapting…to new
business models
Implementing a shared
services model
Transitioning to a service
oriented architecture
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Best Practice – City of Zurich
 Challenge
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Consolidate 68 different city departments into 3 IT data centers
Implement shared services e.g. Archiving, Mail server Backup
Enable all departments for future digital collaboration
Substitute expensive manual intervention with process automation
 Ask
– Provide a 4 tiered storage infrastructure based on information importance
– Provide a disaster recovery strategy
– Support a 4 phase implementation plan over 18 months
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1 - 6 months implementation & migration by tier
3 - 9 months DR implementation
9 – 12 implement Archiving tier and shred service offering
12 – 18 implement Mail Server Backup
@ best price / MB
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Best Practice – City of Zurich
Solution
 4 storage tiers in 2 boxes – DMX / Centera
– Only two technologies to learn
– Cost & maintenance significantly less
 Improved implementation time 6 months
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Faster leverage
Cost
Enables IT to push new projects forward
Increase in customer satisfaction
 All parts of the offering are referenced and shown locally
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Best Practice – City of Zurich
Future Plans
 VMware software for server virtualization
 EMC SMARTS Resource Management Software for:
– Infrastructure optimization
– Utilization monitoring
– Network management automation & simplification
 EMC RSA Software for:
– Identity and Access Management
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