Transcript SOFT SKILLS AND PERSONALITY TRAITS

KnowledgeCorp
Presented by Anindya Chatterjee
www.knowledgecorpasia.com
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Overview
Established in 2003 we thought of giving a name and shape to the work that
we have been doing for quite some time now.
Change is the only constant factor in this dynamic business environment and
we act as a catalyst to help you drive home this change.
We help to develop communication, leadership, team building and other
skills which help the workforce to adopt to change - dream BIG and think
BIG. Our ultimate objective is to help you to use your biggest asset –
people, to transform your business from good to great. We are committed to
deliver the BEST service.
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About Us
Who we are
Knowledge
Management
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Psychometric Testing
& Behavioural
Development
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KnowledgeCorp is a knowledge & skills development
and management company with recognized leadership
in Soft-skills training, Customer Service and Sales
training of financial products and Psychometric Testing
Founded: 2003
Team: Consists of some of the best people form the
industry
Achievement: Thousands of man hours spent in human
development across various organizations
Specialists in: Soft-skills Training, Psychometric Testing
and Skill Training for Sales and Customer Service
Training Specialists
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Present Business Pains
• Adapting to changing business scenario
• Comprehending business needs and presenting business solutions due to
lack of product and process knowledge
• To work as a consolidated team and not as individual departments
• Presenting the products and services in an effective manner
• Understanding stress and managing them
• Identifying effective employees and having the best employee mix
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End to End Training Programmes
Soft Skills
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Market Skills
Personal Development & Goal Setting
Time Management
Motivation
Conflict Management
Negotiation Skills
Communication Skills
Presentation Skills
Leadership Skills
Team Building Skills
Stress Management
Customized training modules
Psychometric Tests & Psychological
Counseling
• Consultative Selling Skills
• Customer Relationship & Retention
Management
• Product Training
• Process Training
• Go to market strategy - Planning and
execution strategy
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Benefits from our Programmes
• End – to – end training solutions for business winning teams
• Sharing appropriate knowledge through experts from the industry
• Building individual winners and winning teams
• Sharing techniques to manage stress
• Helping to identify the best team
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Sample List of Clients
Industry Cross Section
Banks & Insurance Companies
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• Hexaware Technologies
• Saksoft Limited
SBI Life
HDFC Bank
Other Companies
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IT Companies
Educational Institutions
Subhash Projects Marketing Ltd.
Chapter of Practicing Chartered
Accountants – West Bengal & Assam
B P Poddar Hospital
Travel Agents Association of India
Hindustan Unilever Limited
mJunction
• IBS
• Institute of Chartered Accountants of
India
• MCKV Institute of Engineering
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FACULTY PROFILES
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Faculty Profile
Anindya Chatterjee
Training / Consulting Experience
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Line Management
Promoted KnowledgeCorp in the year 2004
Extensive experience across multiple industries:
- Fast moving consumer goods industry
- Banking and Insurance
- Product and sales training across channels
- Training in other industries like – Steel, Hospital, IT and
Educational institutions.
Has taken up several Training Projects works with companies like:
- HDFC Bank
- SBILife
- TAAI
- BP Poddar Hospital
- Hindustan Unilever Limited
- mJunction
- Hexaware Technologies
- Institute of Chartered Accountants of India
- IBS (ICFAI Business School)
Key specialities include:
- Customer Relationship Management
- Customer Service and Retention Management
- General Sales Management Enhancement Skills
- Soft skills, Behavioural Skills, GD & PI
- Team Building and Leadership
- Banc assurance sales
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KnowledgeCorp – (2010 – 2012), Two Years
- Extensive Sales and Soft skills Training experience across
various segments and markets
Saksoft Limited – (2008 – 2009), One Year
- Head of Pre-sales for UK, USA and APAC.
- Additional responsibility for soft skills training of new recruits.
Hexaware Technologies, Japan – (2007 – 2008), Two Years
- In the BFSI sector looking at pre-sales and new business
initiatives for APAC
KnowledgeCorp – (2004 – 2006), Two Years
- Soft skills training and Sales Training for various institutions
and companies.
Standard Chartered Bank – (1993 – 2003), Ten Years
- Sales Manager
- Branch Manager
- Cluster Head
- Additional responsibility over and above retail banking was in
sales and customer service training across branches.
Onida Saka Ltd – (1992 – 1993), One Year
- Front Line channel sales
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Faculty Profile
Dr. Suvarna Sen
Dr.Suvarna Sen (PhD in Psychology from Calcutta University) has 15 years of teaching experience.
She has participated in various Seminars and Workshops across the country from NIMHANS
(Bangalore) to ITM (Mumbai), from The Eastern Zonal Psychological Association (Kolkata) to NIRMA
(Ahmedabad). She has also conducted various Management Development Programmes for Indian
Institute of Coal Management, Alstom India Ltd., Institute of Chartered Accountants of India,
IIM(A), AAG USA, and many more. She is presently the Director of a Business School in Kolkata. Her
other interests include working as a consultant psychologist, being the Joint Secretary of the
Eastern Zonal Psychological Association and also being an active Member of the Social
Development Sub-Committee of Confederation of Indian Industry. Her key knowledge areas are
soft skills, counseling and psychometric testing.
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Faculty Profile
Arijit Chakraborty
Training / Consulting Experience
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B. Com (H), FCA, MBA (Finance), MIIA, Diploma in Information Systems
Line Management - Highlights
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Audit ( DISA), Certified Internal Auditor, Management & Leadership
Program (Harvard), Quality Assurance Reviewer (IIA)., C-CAB (ICAI)
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Extensive domain & Training experience across multiple industries:
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Banking , NBFC and Insurance
Steel, Manufacturing
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Telecom , IT / ITES
Educational institutions.
Has taken up several Training Projects works with companies like:
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Reliance Communications Ltd
New India Assurance Co. Ltd
Emami Ltd
Metal Junction Ltd.
Tata Ryerson Ltd
Aditya Birla Group
Kesoram Industries Ltd ( BK Birla Group)
National Insurance Co Ltd
ICAI, ICSI, ICWAI
Indian maritime University
Sikkim Manipal University
Key specialities include:
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Aviation & aerospace , Infrastructure
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Arijit Chakraborty & Associates – (2010 – 2012)
Extensive Consulting, Advisory and Domain Training experience
across Europe, US, Africa & South Asian markets
DUSAC , Chartered Accountants– (2008 – 2010)
Joint Managing Partner & Head - Assurance
Head of technical training in Finance, Taxation, Audit , management
and soft skills training of new recruits / trainees
BDO India – ( Affiliate of BDO Inc)
Group Head & Director : Risk Advisory Services
KPMG, India –
Service-Line Manager and Team Lead- Risk Advisory Services, Kolkata
Deloitte USA –
Manager & Head of Training and Development – Risk Assurance – US
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Domain expertise :
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Corporate Governance, Risk & Compliance,
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Capacity building & Institutional Strengthening, Business sustainability,
Systems & Process Assurance,
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IFRS , Financial Reporting, - Enterprise Risk Management ,
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Corporate Training Workshops
Author - 1. Guide to AS 28 ( ICAI, 2006)
2. Risk Based Audit ( ICAI , 2007)
3. In pursuit of excellence – The Japanese experience
4. Training Material on Internal Audit ( ICAI, 2009)
5. Study on Investigative audits (ICAI, 2011) - Co-author
ERM , Risk Based Internal audit , Sustainability & BCP /DRP
IFRS, Auditing & assurance
Finance for Non-finance Managers
Cost Management , 6 Sigma & BSC
Soft skills , Behavioral orientation
Business Communication ,Personality development , Handling GD, PI
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Stress Management
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Faculty Profile
S.G.Bakshi
Presently, a senior Faculty at Centre of Insurance Studies, Kolkata he served LICI for 40 yrs,
managing different assignments in both Administration and Marketing. He was In-charge of a
Division and retired as Deputy Zonal Manager of LICI (EZ). He served as Consultant Regional
Trainer in Met Life India Insurance Co. for one and half years. Thereafter he was Consultant
Regional Trainer (East) in SBI Life Insurance Co Ltd., in Bancassurance channel, for about 2 years.
He also imparted training in Insurance portfolio to the officials of Bank of India & Union Bank of
India organized by Star Union Daichi Life Insurance Co. Ltd. A committed believer in Training &
Learning. He is an Associate of Federation of Insurance Institute.
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Faculty Profile
Basudeb Barman Ray
Basudeb Barman Ray is a Commerce Graduate [Hons] from Calcutta University. He is professionally
qualified and has more than 14 years of experience in the field of Sales, Soft Skills, Personnel, Staff
and IR functioning.
Basudeb has worked as Regional , Zonal & National Sales Head for Private / Foreign Banks & Multi
National Insurance Companies.
Basudeb’s areas of expertise are training & development of personnel deployed in operational areas.
Basudeb is also associated as Senior Consultant (IR, HRD & Training) with “The Management
Consultancy Services”, a organization which is being functioning in the Consultancy Services for a
considerable period and providing multidisciplinary advisory services to its clients on an effective
basis since 1993.
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Faculty Profile
Dr. Amit Ranjan Basu
Dr. Amit Ranjan Basu started his career in mental health as a residential psychiatrist at the Antara
Psychiatric Centre in India. During this time he availed training in counseling, group-work and how
to build trainers organized by the British Council from 1990-1992 and was in UK to exchange
experiential knowledge on different aspects of human development. Apart from being an
independent trainer on counseling and communication skills, he had been a visiting faculty on
counseling at the Vidyasagar University School of Social Work, a leading institution in India and a
Soft Skills visiting faculty at the ICFAI Business School, Kolkata, India. He is also involved in
qualitative research and professional counseling. He has published articles in both English and
Bengali. His key knowledge areas are soft skills and counseling.
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Faculty Profile
Dewpha Mukherjee Patra
Ms. Dewpha Mukherjee Patra has completed her MA in English from Calcutta University and PG
Diploma in Marketing and Advertising from WBUT. She is also a qualified Trainer of the
Cambridge Business English Communication Certificate courses conducted by The University of
Cambridge, Local Examination Syndicate under the British Council, India. Dewpha has conducted
various workshops on Communication Skills for different organizations like Max Wealth Life
Insurance, CII, ABP Group (Sananda Tilottama). She has also organized and conducted workshops
on Effective Communication for the NGOs of Kolkata. Dewpha has a number of publications on
‘Effective Communication’, ‘Interpersonal Communication’, ’Cross culture Communication’
‘Leadership Skills” and ‘Personality and Communication’ to name a few. She has represented her
organizations at different Communication Skills workshops organized by YMCA, Orient Longman,
The British Council and The Telegraph (TTIS) to name a few.
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Faculty Profile
Priya Roy
After completing her BCom from Shri Shikshaytan College, Kolkata, Priya Roy did PGDBM (Finance)
and later added a PG diploma in Materials Management. She worked in the corporate sector for
more than a decade before venturing into her family business on health equipments. She also
started Business Communication training at various MBA Colleges of repute. As her credibility as a
trainer increased she got offers to impart her knowledge at various institutes. Some of the notable
ones are ICFP ( Institute of Chartered Financial Planners) Ramakrishna Mission Institution of
Education and Culture, Amity Global School, ICFAI Business School and Usha Martin Academy.
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Thank You
Anindya Chatterjee
Email: [email protected]
Alt Email: [email protected]
HP:
+91 99033 94224
URL: www.knowledgecorpasia.com
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