Transcript Trends and Prospects

Global network
of innovation
Trends and Prospects in the
Information Society:
Hungary and the New Member
States
Siemens Business Services
Péter Baján, CM
Creating business value for our customers
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Agenda
 Siemens Business Services
 Challenges to governments
 Areas of cooperation between SBS and the government
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About us
Trusted
Business
Partner
A Siemens
Company
Deep
Knowledge of
Process and
IT Management
Complete
Service Chain
Strong
Partnerships
Network of
People
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Siemens at a glance
 Global network of more than 400,000 people
with local expertise
 Siemens’ R&D activities drive innovation to
increase company value (€ 5.0 billion in
FY 2003 with app. 50,000 employees)
 Siemens has more than 30,000 software
engineers around the globe
 World leader in information and
communications
 Generating more than 30 inventions a day
 Investment of roughly € 500 million each year
in expanding workforce skills
 Sound financials
 155 years of expertise – 116 years in Hungary
Siemens Business Services is a
Siemens Company
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The service provider within Siemens
Information
and
Communications
Siemens
Business
Services
Information
and Communication
Networks &
Mobile
Automation
and
Control
Power
Transportation
Medical
Lighting
Financing
and Real
Estate
Automation
and Drives
Power
Generation
Transportation
Systems
Medical
Solutions
Osram
Siemens
Financial
Services
Industrial
Solutions
and
Services
Power
Transmission
and
Distribution
Siemens
VDO
Siemens
Real Estate
Siemens
Dematic
Siemens
Building
Technologies
The only division of Siemens
fully devoted to services
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Our business: IT services
Customers
€ 5.8 billion sales and 33,600 employees in 44 countries
Worldwide: top 10 – Europe: top 5
Solution
Business
Operation Related
Services
Product Related
Services
Consulting, project-based
business solutions and
system integration
Outsourcing of data
centers, desktop services,
local networks and
call centers
Maintenance of hardware
and software products,
infrastructure services
Consult, Design, Build
Operate
We offer the full range of IT services
* Fiscal year 2002
Maintain
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Governments are facing varied challenges and need
flexible partnerships that are best suited to their needs.
... Government institutions are facing many and varied
challenges: severe budget constraints, urgent need to raise
productivity and efficiency of all processes, and to win in the
growing competition between governments‘ services.
Our cooperation can range from traditional IT outsourcing
contracts to public private partnerships. We offer the type of
partnership that is best suited to your organization‘s needs.
Jürgen Frischmuth, Vice President, Siemens Business Services
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Challenges for Government ...
... and Proposals for their Solution
Consequent Customer Orientation
Creation of a standardized transaction platform
for existing internet portals
Seamless and Comprehensive Services
Standardization of processes and integration
of data
Protection of Investment in Existing
Applications
Soft migration: Integration of existing applications
into new processes and services
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Challenges for Government ...
... and Proposals for their Solution
Cost Pressure
Investment “in the right topics”. Consolidation of
infrastructure and application platforms
E-Government Cooperation across
Institutional Boundaries
Scalable, modular and proven solutions with
highest grade of availability
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Challenges for Government ...
… Integration of Government Services
Integrated portals with public and private
information are “state-of-the-art”
Comprehensive services overcome today’s
administrational borders and responsibilities
Integration platforms are the glue for the efficient
creation of transactional online-services
Joint design, realization and operation of portal
solutions and services (public private partnership)
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Challenges for Government ...
… EU Funds
As a precondition to receive EU subsidies each
accession country has to:
 Set up an Organisation which is able to administer,
pay out, and control national subsidies
 Provide for an appropriate IT System
The situation according to the latest regular report:
e.g. Poland: „... and considerable weaknesses have become apparent
in agriculture in particular with regard to the Integrated Administration and
Control System (IACS).... “
other countries
New EU member states:
The worst case would be, the countries pay EU
contributions but do not receive the subsidies
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Challenges for Government …
… Demand for Homeland Security Services
Q2-2003: New ICAO Specification
for Passport & Visa: RFID Chip
32k, Biometry, Digital Signature
Q2-2003, EU Summit
Thessalonica: All EU passports
with Biometry
140 Mio Euro EU fund for enhancing EU Schengen & Visa System
Q4-2003, German Second
Security Package: Biometry in
National ID-Cards
Q4-2004: US Enhanced Border
Control Act and Patriot Act:
Biometry in Passports
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Full range of Homeland Security Solutions
by Siemens Business Services
Border Control
Solutions
ID Document
Solutions
Benefit: Integrated Security &
ID-Solutions increase efficiency
of law enforcement agencies
Visa Solutions
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Challenge for Emergency Organisations …
Requirements today
Technology
Disasters
enables enhanced
opportunities
are increasing
Emergency
Organisations
must react fast,
effective
and economic
Citizens
require higher
attention (24/7)
Legal Regulations
Unique number 112
European Union
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… Solution SITREM
Integrated Emergency Management System
Consulting
Development
Implementation
Operation
Maintenance
 Integration of hardware, software and telephony
 Consulting, development, implementation, operation and
maintenance out of one hand
 Consistent tailoring according to customer and legal
requirements
 Professional project management based on profound
business and implementation experience
 Delivery of a turn-key solution
 Exploitation services
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Government Solutions & Services ...
... cover the full range of Services
Government Customers
EUR 1.1 billion sales and 6,700 employees in 25 countries*
Solution
Business
Operation Related
Services
Product Related
Services
Government Solutions & Services
Consulting, project-based
business solutions and
system integration
Consult, design, build
Outsourcing of computer
centers, desktop services,
local networks and call
centers
Operate
We offer the full range of IT services
* 2003 fiscal year
Maintenance of hardware
and software products,
infrastructure services
Maintain
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Global Centers of Competence International Support for our local Customers
Germany
Austria
Italy
 CRM
 Utilities
 Telecom
 ERP
 Government
 BIM
 Manufacturing
 Systems Integration
Finland
UK
India
 Paper and
Wood (Focus
Business Area of
Manufacturing)
 Financial Services
 SCM
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CoC Government – Core Areas and Portfolio
Citizens and Business
Internet
Access
Citizen
Office
Call
Center
Mobile
Access
Government
2
Front
Office
Management
Back
and Support
Office
Processes
Homeland
Security
E -Government Solution Suite
Common Transaction and Delivery Platform
Multichannel Management
Secure Accession Management, SSO
Employment
Services
Administrative Processes
Human Resources Management,
Budget Management, Funds Management
Knowledge Management,
Management
SiemensRecords
Business Services
ID-Cards,
Border Control, Visa Systems,
Basic Security, Biometric Procedures
Emergency Management
Defense
&
Intelligence
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CoC Government focuses on 6 Core Areas
Front Office
Back Office
Multichannel
Access
Government
Services
Employment Services
Homeland Security
Emergency Mgmt.
Defense & Intelligence
Highest
Security
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Best practice sharing: Tailored to customer needs
on a case-by-case basis
Transfer of proven solutions
Innovation and development partnership
Selective outsourcing
Outsourcing
Public Private Partnership
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Transfer of proven solutions
Border control for
Lithuania
Border control for
Latvia
Both countries have border control solutions that ...
 have compatible, integrated border control
 information and
 communication systems
 between HQ and frontier posts, including mobile units
 offer enhanced security, mobile identification of incoming and
outgoing vehicles and persons
 are ready to protect the external EU border
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Innovation and development partnership
Police in Turkey
Federal States of
Germany
Mobile Traffic Information
Electronic Land Register
 Police forces equipped with
GPS and mobile tablet PCs
 immediate access to vehicle
and driver data
 accident reporting online
 Secure archive with highavailability function
 Enhanced traffic control and
security
 Faster internal processes
 Ready for additional
applications, e.g. electronic
payment of fines
 Digital signature and
cryptography
 Coverage of 13 federal states
 Direct exchange of data with
other public authorities
Development Consortium
SolumStar
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Selective outsourcing
City of Vienna
Copenhagen County
E-Parking Management
Running the IT department
 Parking charges payable by
cell phone
 Flexible service delivery
corresponding to customer’s
organization
 Parking time extendable by SMS
 Electronic parking vouchers
 Electronic payment monitoring
 Further development of
infrastructure
 Serving 600,000 citizens and
20,000 employees in
Copenhagen County
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Outsourcing
UK Immigration and
Nationality Directorate
Efficient immigration, asylum and
citizenship management
Employment
Agency for Romania
 Design, build, financing and
operation of new workflow and
document management system
 Job-seekers gain easy access to
 Integrated network
 Use of image storage and
retrieval technology
 Doubling of throughput
E-Employment services
 national placement services
 unemployment support
 Employment Agency linked to
its 200 branch offices
 Integration of back-office
processes
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Public Private Partnership
Department of Labour
South Africa
IT services outsourcing
 Outsourcing of:
 Software and hardware for all
4,600 desktop PCs
 Local Area Networks (LAN)
 User helpdesk as remote
service
 Optimization of infrastructure by
integrating new technology
 Improvement of service delivery
National Assembly
for Wales
State-of-the-art information system for members of parliament
 Office applications and
administrative tools
 Remote access, videoconferencing
 Individual touch-screen systems
 Managed service for
 87 servers
 3,200 desktops
 600 laptops
 650 printers
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The real key to cost reduction is the optimization of
internal processes!
E-Government has the potential to provide enormous cost
savings for the public sector.
The real key to cost reduction is .. the optimization of internal
processes.
Public sector can benefit from third-party expertise and
economies of scale.
Bernd Regendantz, Vice President, Siemens Business Services
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Siemens Business Services –
Your Partner for every Challenge
[email protected]
[email protected]
Front Office
Back Office
Employment Services
Homeland Security
Emergency Mgmt.
Defense & Intelligence
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The Public Employment Service of Austria (amsbg)
Challenge
Outsourcing
•
•
•
•
about 4500 employees
central head quarter
9 organisations in the provinces
97 regional offices in Austria
Benefits
• Unemployment rate (EUROSTAT) 4,1%
• About 457.000 job placements
• About 300.000 job offerings with AMS
Austria
Solution
 Foundation of amsbg (60% Siemens
Business Services GmBH, 40% EDV
GmBH)
 Implementing IT in the employment
services market
 Consulting & IT support
 Customer training
Full-service solutions for
Arbeitsmarktservice Österreich
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Austrian Chamber of Notaries (ÖNK)
Challenge
Outsourcing
Austria
 Secure operation of the document archive
in the SBS computer center
 User-oriented encryption of data
 Periodic renewal of the systems
 Monitoring of the security system by an
independent body
 Ensuring the availability and integrity of
the data through crypto logical measures
and periodical test algorithms
Solution
 Foundation of the cyberDOC Gesellschaft
für Digitale Kommunikation im Notariat
GmbH (society for digital communication
in the notary’s office) as a joint venture
between the ÖNK and Siemens Business
Services
 Protection against unauthorized access
through closed user groups
 Guarantee of possible networking with
authorized third parties
Benefits
 Operation of the system at two separate
sites
 Multiple data protection in the event of a
disaster
 Complete service provider and prime
contractor
 Responsibility for the development of the
cyberDOC solution and its operation
 Highest level of security through
independent security sites and state-ofthe-art encryption techniques
Electronic document archive for
the Austrian Chamber of
Notaries (ÖNK)
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BMF – Bundesministerium für Finanzen
Solution
Enterprise
Centric Process
Austria
 Implement SAP R/3 as prime
contractor
 Reorganize budgeting and
accounting of entire federal
administration
 Re-engineer administrative
processes in budget cycle
Benefits
 More efficient administrative process
 Use of latest information technology
(e.g. internet)
 Standard software instead of
individual software
 Improved use of staff potential for
citizen-friendly administration
 Integrate electronic media
 Modern, up-to-date budget
management
 Overall project design and
transaction planning of
organizational requirements
 Assist in setting up a competence
center
Implement SAP R/3
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Chancellerie du Premier Ministre (Fedenet)
Challenge
Outsourcing
Belgium
 Modernize the old BISTEL project
(Videotex)
 Use new technology
 User friendly, web-based and secure
environment
 Access to informative web sites and
various kinds of information (Media, File
server, Groupware, Interdepartmental
e-mail, ...)
Benefits
 Availability and management of
information (24/24 - 7/7)
 Use of Internet technology & state-of-theart standard software
 Cost savings
 Full support and managing of all
operations (outsourcing)
Solution
 Services 24h/24h 7/7 + Help-desk Service
+ SLA 99.9% (Redundant systems)
 Management : Intranet Fedenet Network,
Local Mailserver, Interdepartmental
Mailserver, Internet & Intranet Server
 Management of Local Database and
Availability Management of the external
database
 Integration of security recommendations
(Digipass, Firewall, ...)
 Maintenance and development of
applications
Siemens Business Services
provides successful solutions
for the Counsil of the Prime
Minister
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Belgian Finance Ministry – InterVAT
Challenge
Customer
Centric Process
Belgium
 Secure transmission of documents
via the Internet
 Use of standard browsers so that
end-users do not have to make
additional investment
Solution
 InterVAT is accessible to all taxable
persons via the Internet.
 No software is required at the userend
 PKI environment based on digital
certificates
 Encrypted with the SSL protocol
(standard in all web browsers)
 Solution runs on a NT platform
 Support for Win 95,98,NT, Mac,Unix
Benefits
 InterVAT can be used without any
prior administrative formalities
 Sending tax returns by post is no
longer necessary
 Returns can be sent right up to the
last minute
 The system eliminates delay
 More than 1,000 VAT declarations
are introduced every month
InterVAT: On-line VAT returns. A
new step on the road to
e-government
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Czech Social Security Administration
Challenge
Outsourcing
Czech Republic
Benefits
 To process documents for pension
 Independence from the paper
administration stored in paper form
archive located entirely in Prague
in the central archive and their
headquarters
digitalization and electronical
 Greater data security important for
archiving
the pension system in the Czech
 To provide immediate access to data
Republic
concerning individual insured
 Simpler circulation of documents
persons for workers from all regional
enabling greater data availability
offices (in progress)
concerning those insured for
regional offices of the ČSSZ
Solution
 Creation of methodology and
framework for the digitalization line
capable of processing 30 million
documents in 75 days
 Business Process Outsourcing of
the whole project with systems
integration of another six suppliers
 Project scope: 37,500 man-days
Siemens Business Services
provides successful solutions
for Czech Social
Security Administration
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GAFCCIS
German Air Force Command and Control Information System
Enterprise
Centric Process
Germany
Requirements
 Support the decision-making and
monitoring process of the German
Air Force (GAFCCIS) at all levels of
command
 Migrate mainframe-based command
information system onto modern
architecture using intranet
technology
Solution
 GAFCCIS supports the planning,
ordering and reporting of all
assignments of the German Air
Force, including monitoring,
gathering information and presenting
the situation
 GAFCCIS is an intranet-based ebusiness solution with a central
database and a web browser as a
universal client
Benefits
 The applications cover the basic command areas of the military organization
 As well as the purely military parts of the system, users can access functions
such as e-mail, searches, directory services, web services, query and
evaluation options via a browser
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Virtual city hall for Hagen
Requirements
Customer
Centric Process
Germany
 Convenient access for citizens and
businesses to administrative
services
 Service offerings strictly oriented
toward the products of the local
administration
Benefits
 Municipal government in tune with
demands of a modern society
 Town becomes more attractive to
citizens and businesses
 Citizens trust their municipal
government
 Staff relieved of routine activities
Solution
 Provide an open, future-oriented
platform based on standards
 Introduce a solution for payment
processing
 Introduce digital signatures
 Protect access and use of virtual city
hall
 Innovate administrative processes
Multifunctional chipcard
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Copenhagen County
Challenge
Outsourcing
Denmark
 Large and distributed infrastructure
on more than 200 locations
 Meeting needs from administration,
hospitals, schools, politicians and
citizens
 Taking over an entire IT department
 Focusing on past, present and future
needs across the entire service
chain
Benefits
 Professional partnership
 Ensuring available systems
 Ability to handle IT, WAN and
medical solutions
Solution
 Professional outsourcing services
 Further development of
infrastructure
 Economies of scale
 Stability of IT infrastructure
 Flexible service delivery
corresponding to customer’s
organization
Partnering with 600.000 citizens
and 20.000 employees in
Copenhagen county
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UK Passport Service (UKPS)
Efficient document processing
Solution
Outsourcing
United Kingdom
 Provision of new
passport application
system and delivery of
front-end services
 10 year, £100m contract
to improve turnaround
and security
 3-way partnership
 SBS
 UK Passport Service
 SP&SL
 Fee based on numbers of
passports issues (PFI
deal)
 SBS staff open post,
cash payments, scan
documents and photos
Benefits
 Offices automated
 Over 10 million new,
digital and more secure
passports issued via the
SBS system
 Assisting UKPS with
customer service focused
initiatives – e.g. Extended
Opening Hours
 UKPS regains Charter
Mark
 Impressive example of
public/private partnership
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Ministry of Interior – Italian Electronic ID Card
Challenge
Enterprise
Centric Process
Italy
 To combine a secure decentralized online Electronic ID card delivery procedure
(at Municipality level) with a strong centralized PKI (at the Ministry of Interior level)
 To improve citizen identification
 To migrate traditional citizen-public
authority relationships in public premises,
based on traditional authentication,
towards de-localized relationships (for
example at home)
Benefits
 Modernization of the Italian Government
 Powerful Electronic ID Card architecture
which can support both for strong
identification and digital signature for egovernment services
 Flexible delivery procedure which allows
to install secure services
 Huge improvement of the Police
identification process, both “vis à vis” and
on-line identification
Solution




Design and implementation of the Electronic ID card security architecture and file system
Design and definition of Card Services
LDAP infrastructure using Siemens ICN DirX product
Decentralized procedures for Electronic ID card emission and initialization (both for chip
and optical stripe)
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Siemens Business Services –
Your Partner for every Challenge
[email protected]
[email protected]
Front Office
Back Office
Employment Services
Homeland Security
Emergency Mgmt.
Defense & Intelligence