Transcript Business Availability Center Overview

HP Business Availability
Center What’s new v 8.0
January 20, 2009
© 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Agenda
•
Welcome and housekeeping
• Introductions
− Presenters:
• Sanjay Anne, HP BAC Product Marketing
• Amy Feldman, HP BAC Product Marketing
• Marshal Whatley, HP BAC Product Management
•
•
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HP BAC – a quick overview
HP announces…
What’s new…
Key take-a-ways
Resources/Q&A
IT’s top priority is to align and enable
the business effectively
Business objectives
Zero tolerance to
performance issues and
availability disruptions
Expect IT service level
reports that are meaningful
and relevant
Time and
resource
constraints
No common
language
Maximize customer
experience
Business demands IT
accountability and
transparency
Correlate IT metrics to
business processes
Control costs and manage
service outages proactively
IT operations
“… business users’ expectations of IT have matured, and now the pressure is
on for IT to report their quality of service in business metrics."
“Snugly Fitting Your Customers for BSM”, Forrester Research, February 2008.
3
HP’s approach to top-down business
service management
Manage by
business
impact
Accelerate
problem
resolution
Map service
dependencies
• Provide visibility into business processes and services through
role-based views
• Measure business impact and risk from the end user perspective
• Establish and maintain business-centric service level agreements
• Identify and prioritize critical business issues proactively
• Accelerate MTTR by automatically correlating operational
information to the business
• Automate discovery of IT business services, their components,
and their interrelationships
• Provide a “single version of the truth” of the IT environment
through a federated CMDB
Industry leading end user management, problem isolation tools,
and service dependency mapping automation
4
Enhanced capabilities in
HP Business Availability Center 8.0
Fast, efficient business-aligned service health management
Business
transaction
management
Diagnostics
Problem isolation
• New BPI and TV applications inside of BAC
• Better RUM integration with more accurate drill down from RUM to TV
• Simplifying integration between TV and BPI
• New advanced Diagnostics features
• Strengthen Lifecycle Capabilities
• Guided problem isolation with run book automation
• Better problem isolation through the use of OM infrastructure events
• Use RUM for Proactive Analysis for more proactive notification of real user
issues
Real user monitor
• RUM TCP enhancements
• Improved TransactionVision integration
New modeling UI
• New UI and workflow to make it easier to model in the CMDB
Extended
dashboard and
MyBSM
• Start point for integrated cross-domain Dashboard across BSM stack
• Extended Console provides health, business impact, Incidents, recent and
planned changes in a 360 degree type view of a service
What is Business Transaction
Management?
From IDC’s “Business Transactions Management:
Another Step in the Evolution of IT Management”
• “Business transaction management (BTM) is an emerging IT
management concept that can potentially address both IT
complexity and business alignment requirements.”
• “At its essence, BTM is aimed at detecting and resolving
problems at the granular level of interactions between IT
elements that form a business transaction (e.g., online stock
trade, travel booking).”
• “To a large extent, BTM represents the next step in the
evolution of IT management.”
Source: IDC (Document # EMT1P) : Business Transaction Management:
Another Step in the Evolution of IT Management, D. Yachin, March 2007
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The HP approach to
Business Transaction Management
What if you could track
transactions like FedEx® tracks
packages?
Guaranteed
package delivery
across complex
distribution network
• FedEx® can guarantee overnight delivery
• A package is tracked throughout its journey in
complex distribution network
• Customer experience is improved by
resolving issues quickly and prioritizing
critical deliveries
You can with HP Business
Transaction Monitoring solution!
• Track your business transactions and
processes across your infrastructure, like
FedEx tracks parcels across their logistics
network
• See inside the transactions to understand the
business risk and impact of an issue
• Give IT the tools to prioritize their business
support efforts by helping them clearly see the
impact to the business
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Manage business
transactions across
complex technology
HP Business Transaction
Management–
release highlights
Richer Business Transaction Management
user experiences through more integrated
Business Availability Center, Business Process
Insight and TransactionVision workflows. With
new ‘BAC Native’ BPI and TV UI applications
and reports
Simplified end-to-end transaction views with
new TransactionVision aggregated topology
view, providing front-end (RUM)/back-end
views of business transactions
Simple process health views with Business
Process ‘lite’ capability added into BAC
environment. (No charge with BAC)
Easier dependency mapping of business
processes to transactions and other IT
services
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Common UI for BPI to BAC
Tabs, provide drill down to other areas,
e.g. list of TV Transactions supporting
this process (or process step if
selected)
Non BAC native elements,
‘inherit’ look and feel
New business process ‘lite’ flow shown
in BAC dashboard
New aggregated topology view of HP
TransactionVision
New BAC native
TV UI element
Select Transaction
Aggregated View
(Including end-user
steps fed from RUM)
HP Diagnostics–
release highlights
Improved MTTR via advanced diagnostics
features through stack trace sampling and
dynamic threshold
New SiS integration to provide data collector
for advanced diagnostic capabilities
Improved discovery and extended coverage
across distributed and SOA environments
Richer lifecycle capabilities
• Better scalability to support large diagnostics
deployment in pre-production
• Converted LoadRunner add-in to be version
independent
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New stack trace visibility
New advanced
diagnostics
features
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Stack trace sampling
Dynamic
instrumentation
New SiteScope integration
SiS Integration – Ultimate data collector
for Diagnostics
• Use any of the SiS monitors to push data
directly into Diagnostics
• Data available for charting, alerts and in
Analysis Snapshot
Extended coverage
•
CAM Discovery Enhancement
− Discovery and mapping based on inter-process communication (SAP, Oracle, Siebel,
MQ)
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Extended Coverage
− Distributed Applications
• WCF (.NET 3, .NET 3.5)
• EJB 3
• .NET remoting
• Tuxedo (client side)
− SOA
• SOAP over JMS
• Tibco ActiveMatrix
• Websphere ESB
• JBoss WebServices
HP Diagnostics – general
•
CPU utilization by probe
•
Threshold violations metric
•
Objects lifecycle monitoring
•
Converted LoadRunner add-in to
be version independent
•
UI Improvement:
− Layout persistency (dockable UI)
− Topology improvements
− Metric status alerts
− .NET profiler access proxied through the server
Tired of the IT blame game?
HP Problem Isolation
Are performance
incidents passed around
like a
hot potato?
Can you predict when
they’ll happen and
prevent fire-fighting?
“More than 60% of IT problems require
10–20 experts for resolution.
80% of the time that is typically required
to solve problems is spent isolating them.”
Ziff Davis, 2007
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Consolidated problem analysis
HP Problem Isolation
Problem buildup
Problem apparent to
IT
IT can be
business
driver
Proactive problem analysis
MTBSI/MTBF
Reduced number of tickets
=
Problem apparent to
user
IT =
business
enabler
Reactive problem analysis
MTTR/MTTI
Reduced ticket handling
time
=
Higher Availability + Higher Efficiencies + Reduced Cost
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IT =
business
inhibitor
HP Problem Isolation—
release highlights
Closed-loop isolation & resolution flow
through Operations Orchestration (OO)
integration
Improved support for OM installed base
through event correlation to application
problem/anomaly start time
Improved problem prevention through
leverage of real user data in Proactive
Analysis
Increased visibility to incident prevention
information in PI reports
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Operations Orchestration (OO)
integration with PI
UCMDB
parameter
passing
OO flows
available for
resolution
(per CI type)
Resolution status
reported back
RUM data in Proactive Analysis
Performance anomaly
based on RUM data
Overall user volume
HP Real User Monitor—
release highlights
New updates for RUM non-web
applications:
• Updated reports on application and
network status
• Find your slow requests and understand
the reason
• End users and server breakdowns
• The ultimate handoff from application
owner to network owner
Additional Enhancements:
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•
Out of the box templates for WebSphere
Portal 5.0/6.0
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Support for MPLS traffic
New TCP reports
TCP Application
Summary
TCP Slow Request
Summary
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7 July 2015
TCP Request Analyzer
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TCP Request Snippet
New Modeling
Simple way to consume/extract
information
Separation of modeling vs. view
creation consumption
Faster time to value and reusability—
integrated modeling environment
Reduce human error—user is not
alerting UCMDB during view creation
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Model Studio—modeling & perspectives
Modeling
Perspective
Views
BAC Dashboard—
release highlights
Enhanced BAC dashboard
All around view of a service providing
available business impact data (360º view)
Tabs provide quick and easy access to:
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Performance of KPIs over time
Business impact information
List of alerts
Details on recent CMDB changed,
planned changes
Information on open incidents (Service
Manager)
New 360º console
Hierarchy
Business
Impact
Other dashboard enhancements
Simpler KPI rule
creation using
Groovy rules
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Better control of
KPI propagation
Additional UI
visualization
through Yahoo
widgets
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Ability to use Groovy (Java dynamic scripting
language) rules for defining KPI (and SLM)
No need for Java classes and compiling!
Ability to define which KPIs get propagated from
child to parent
New “Propagation” section in dashboard admin ->
KPI assignments -> edit a group
Ability to use Yahoo Widgets to display Dashboard
Console view
Dashboard Widget on the desktop (or docked),
without having to be looking in BAC Dashboard
MyBAC Portal becomes MyBSM Portal
NEW ‘360’
console tabs
(from new
dashboard)
NEW rich text
portlet
NEW scorecard
portlet
•
Create your own views with KPI performance,
incidents, changes, business impact
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Quickly and easily create portlets for headers,
message of the day, etc.
Use rich text editor, easily add images, URLs even
Flash files
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Quickly and simply display the real-time status,
trend, and over time data of CIs organized by best
and worst statuses
Helping YOU realize the BAC value
today … and tomorrow
READY
Optimize today
• Health checks and
assessments
• Best practices guidance
• Process improvements
• Integrations with other IT
solutions. Leverage and
maximize ROI from
existing investments
• BAC deployment
expansion
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August 11, 2008
SET
GO
Prepare tomorrow
Realize the value
• Upgrade to BAC 8.0
• Deployment of new
− Planning
− Execution
• Maturity assessments
• Strategy and Roadmap
planning
• BSM transformation
• Centre of Excellence
planning
• Solution design
product capabilities
• Training and mentoring
on new features
• Process adaptation to
new capabilities
• Thought leadership and
evangelizing
• Strategy and Roadmap
execution
Making Business Availability Center
plug and play with HP SaaS
Always there – 24/7
HP Software ready to use
• Business Availability
• Application lifecycle
Center
− 80+ global monitoring
locations
− Non-intrusive monitoring
over the firewall
− BAC Application servers
− Databases
• Servers, Storage &
management & upgrades
•
•
•
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Part of your team
• ITIL Certified & BAC
Technical Account Manager
Infrastructure management • Scripting
24 x 7 Operations support • Ongoing expertise &
Data recovery & backup
mentoring driving adoption
99.9% Availability
• Configuration & integrations
Guarantee
Network
HP SaaS global best practices & processes
High
availability
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August 11, 2008
Disaster
recovery
Change
management
Capacity
management
Performance
management
Security & audit
management
Enhanced capabilities in
HP Business Availability Center 8.0
Fast, efficient business-aligned service health management
Business
transaction
management
•
Diagnostics
•
Problem isolation
•
Real user monitor
New modeling UI
Extended
dashboard and
myBSM
•
Improves accuracy, collaboration and
flexibility via tighter & normalized views of
BPI, TV, OO and RUM into BAC.
Lower TCO – Single model facilitates
common understanding and collaboration
across IT silos.
Enhances real-time visibility into how
real users experience business services,
business impact of change, & impact to
service level agreements.
Reduces MTTR by providing closed-loop
isolation & resolution flows through
Operations Orchestration (OO) integration
Questions and answers…
For more information…
•
Hp.com/go/software
•
Hp.com/go/bsm
− HP Business Service Management page includes
additional information on HP BAC
•
HP Software web events (live and on-demand)
− Hp.com/go/hpsoftwarewebevents
•
HP BSM Blog
− http://www.hp.com/go/BSMBlog
Thank you